service Ram ProMaster 2018 User Guide

18VF-926-AA
RAM ProMaster SECOND Edition User GUIDE
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3110991_18b_Ram_ProMaster_UG_070717.indd 17/7/17 10:05 AM
2018
RAM
PROMASTER
USER
GUIDE

Congratulations on selecting your new FCA
US LLC vehicle. Be assured that it represents
precision workmanship, distinctive styling,
and high quality.
ALWAYS drive safely and pay attention to the
road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibil-
ity and assume all risks related to the use of
the features and applications in this vehicle.
Only use the features and applications when
it is safe to do so. Failure to do so may result
in an accident involving serious injury or
death.
This guide illustrates and describes the op-
eration of features and equipment that are
either standard or optional on this vehicle.
This guide may also include a description of
features and equipment that are no longer
available or were not ordered on this vehicle.
Please disregard any features and equipment
described in this guide that are not available
on this vehicle. FCA US LLC reserves the
right to make changes in design and specifi-
cations and/or make additions to or improve-ments to its products without imposing any
obligation upon itself to install them on prod-
ucts previously manufactured.
This User Guide has been prepared to help
you quickly become acquainted with the im-
portant features of your vehicle. It contains
most things you will need to operate and
maintain the vehicle, including emergency
information.
For complete owner information, refer to your
Owner’s Manual at www.mopar.com/en-us/care/
owners-manual.html (U.S. Residents) or
www.owners.mopar.ca (Canadian Residents)
for further information.
For your convenience,
the information contained on this site may
also be printed and saved for future refer-
ence.
FCA US LLC is committed to protecting our
environment and natural resources. By con-
verting from paper to electronic delivery for
the majority of the user information for your
vehicle, together we greatly reduce the de-
mand for tree-based products and lessen the
stress on our environment. When it comes to service, remember that your
authorized dealer knows your vehicle best,
has factory-trained technicians and genuine
MOPAR
®parts, and cares about your satis-
faction.
WELCOME FROM FCA US LLC
1

Locking Doors With A Key
1. Insert the key with either side up.
2. Turn the key to the right to lock the door.
3. Turn the key to the left to unlock the door.
For maintenance procedures, refer to “Dealer
Service” in “Servicing And Maintenance” in
the Owner’s Manual at
www.mopar.com/en-us/
care/owners-manual.html (U.S. Residents) or
www.owners.mopar.ca (Canadian Residents).
General Information
The following regulatory statement applies to
all radio frequency (RF) devices equipped in
this vehicle:
This device complies with Part 15 of the FCC
Rules and with Industry Canada license-
exempt RSS standard(s). Operation is sub-
ject to the following two conditions:
1. This device may not cause harmful inter- ference, and
2. This device must accept any interference received, including interference that may
cause undesired operation. NOTE:
Changes or modifications not expressly ap-
proved by the party responsible for compli-
ance could void the user’s authority to oper-
ate the equipment.
SEATS
Seats are a part of the Occupant Restraint
System of the vehicle.
WARNING!
• It is dangerous to ride in a cargo area,
inside or outside of a vehicle. In a colli-
sion, people riding in these areas are
more likely to be seriously injured or
killed.
• Do not allow people to ride in any area of
your vehicle that is not equipped with
seats and seat belts. In a collision,
people riding in these areas are more
likely to be seriously injured or killed.
• Be sure everyone in your vehicle is in a
seat and using a seat belt properly.
Heated Seats — If Equipped
On some models, the front driver and passen-
ger seats may be equipped with heaters in
both the seat cushions and seatbacks. The
controls for the front heated seats are located
on the lower outboard side of the seat.
Push the switch once to turn on the heated
seats. Push the switch a second time to shut
the heating elements off.
Heated Seat Switch
13

NOTE:
• If fog or mist appears on the windshield orside glass, select Defrost mode and in-
crease blower speed if needed.
• If your air conditioning performance seems lower than expected, check the front of the
A/C condenser (located in front of the ra-
diator), for an accumulation of dirt or in-
sects. Clean with a gentle water spray from
the front of the radiator and through the
condenser.
Recirculation
When outside air contains smoke, odors, or
high humidity, or if rapid cooling is desired,
you may wish to recirculate interior air by
pressing the Recirculation control button.
The recirculation indicator will illuminate
when this button is selected. Press the button
a second time to turn off the Recirculation
mode and allow outside air into the vehicle. NOTE:
In cold weather, use of recirculation mode
may lead to excessive window fogging. On
systems with Manual Climate Controls, the
Recirculation mode is not allowed in Defrost
mode to improve window clearing operation.
Recirculation will be disabled automatically
if this mode is selected. Attempting to use
Recirculation while in this mode will cause
the LED in the control button to blink and
then turn off.
Operating Tips
Summer Operation
The engine cooling system must be protected
with a high-quality antifreeze coolant to pro-
vide proper corrosion protection and to pro-
tect against engine overheating. A solution of
50% OAT (Organic Additive Technology) cool-
ant that meets the requirements of FCA Ma-
terial Standard MS.90032 and 50% water is
recommended. Refer to “Dealer Service” in
“Servicing And Maintenance” for proper
coolant selection.
Winter Operation
Use of the air Recirculation mode during
winter months is not recommended because
it may cause window fogging.
Vacation Storage
Any time you store your vehicle or keep it out
of service (i.e., vacation) for two weeks or
more, run the air conditioning system at idle
for about five minutes in the fresh air and
high blower setting. This will ensure ad-
equate system lubrication to minimize the
possibility of compressor damage when the
system is started again.
Window Fogging
Interior fogging on the windshield can be
quickly removed by turning the mode selector
to Defrost. The Defrost/Floor mode can be
used to maintain a clear windshield and pro-
vide sufficient heating. If side window fog-
ging becomes a problem increase blower
speed. Vehicle windows tend to fog on the
inside in mild but rainy or humid weather.
23

NOTE:
Recirculate without A/C should not be used
for long periods, as fogging may occur.
Outside Air Intake
Make sure the air intake, located directly in
front of the windshield, is free of obstructions
such as leaves. Leaves collected in the air
intake may reduce airflow, and if they enter
the plenum, they could plug the water drains.
In winter months, make sure the air intake is
clear of ice, slush, and snow.
A/C Air Filter
The climate control system filters outside air
containing dust, pollen and some odors. Strong
odors cannot be totally filtered out.
Refer to
“Dealer Service” in “Servicing and Maintenance”
in your Owner’s Manual on
www.mopar.com/
en-us/care/owners-manual.html
(U.S. Resi-
dents) or www.owners.mopar.ca (Canadian
Residents) for filter replacement instruc-
tions.
HOOD
Opening
To open the hood, two latches must be re-
leased.
1. Open the driver’s door to gain access to the hood release lever. Pull the hood re-
lease lever located on the side of the
instrument panel. 2. Move to the outside of the vehicle, reach
into the opening beneath the center of the
hood and push the safety latch lever to the
right to release it, before raising the hood.
3. Raise the hood and place the hood prop rod in hood slot to secure the hood in the
open position.
Closing
WARNING!
Be sure the hood is fully latched before
driving your vehicle. If the hood is not fully
latched, it could open when the vehicle is
in motion and block your vision. Failure to
follow this warning could result in serious
injury or death.
CAUTION!
To prevent possible damage:
• Before closing hood, make sure the hoodprop rod is fully seated into its storage
retaining clips.
• Do not slam the hood to close it. Use a
firm downward push at the center front
Hood Release
GETTING TO KNOW YOUR VEHICLE
24

INSTRUMENT CLUSTER DISPLAY
Your vehicle may be equipped with an instru-
ment cluster display, which offers useful in-
formation to the driver. With the ignition in
the STOP/OFF mode, opening/closing of a
door will activate the display for viewing, and
display the total miles, or kilometers, in the
odometer. Your instrument cluster display is
designed to display important information
about your vehicle’s systems and features.
Using a driver interactive display located on
the instrument panel, your instrument clus-
ter display can show you how systems are
working and give you warnings when they are
not. The steering wheel mounted controls
allow you to scroll through the main menus
and submenus. You can access the specific
information you want and make selections
and adjustments.
Location And Controls
The instrument cluster display features a
driver-interactive display that is located in
the instrument cluster.This system allows the driver to select a
variety of useful information by pushing the
switches mounted on the instrument panel.
Examples of menu items are:
• Speed Beep
• Buzzer Volume
• Seat Belt Buzzer (Just Available After SBR
Disable Made By CHR Service)
• Service (Diesel Only)
• Exit Menu
If equipped with a Uconnect system, some
customer programmable features will
display in the radio. Refer to the “Uconnect
Settings” in “Multimedia” in the Owner’s
Manual at
www.mopar.com/en-us/care/
owners-manual.html (U.S. Residents) or
www.owners.mopar.ca (Canadian Residents)
for further information.
The system allows the driver to select infor-
mation by pushing the following buttons
mounted on the instrument panel to the left
of the steering column: •
MODE Button
Push and hold the MODEbutton for a time
longer than one second to access/select the
information screens or submenu screens of
a main menu item. Push and hold the MODE
button for two seconds to reset displayed/
selected features that can be reset.
Display Control Buttons
GETTING TO KNOW YOUR INSTRUMENT PANEL
30

•Up Arrow Button
Push and release the uparrow button to
scroll upward through the main menu and
submenus or adjust the illumination on the
instrument panel when the headlights are
on.
• Down Arrow Button
Push and release the downarrow button to
scroll downward through the main menu
and submenus or adjust the illumination on
the instrument panel when the headlights
are on.
Diesel Messages — If Equipped
Diesel Messages
Diesel Particulate Filter (DPF) Messages
• “DPF cleaning: safely keep the vehicle moving” message in the Display + Engine
emission filter lamp lighted solid indicates
that the exhaust particulate filter loading is
above the specified range and a regenera-
tion is required. • Safely Drive at Highway Speeds to Remedy
(the procedure lasts roughly 15 minutes at
speed of about 40 mph (60 km/h) and with
engine speed above approximately
2000 rpm).
• When the exaust filter is overloaded, the MIL lamp will turn on and the “Service
engine” message will be in the Instrument
Cluster Display, ETC lamp blinks and the
PCM limits the engine power to limit the
likelihood of permanent damage to the
after-treatment system. To correct this con-
dition, it will be necessary to have your
vehicle serviced by an authorized dealer.
CAUTION!
See your authorized dealer, as damage to
the exhaust system could occur soon with
continued operation. Diesel Exhaust Fluid (DEF) Messages
•First low level warning will be given at
around 500 miles, which is determined by
current consumption rate. DEF Low level
lamp icon and display message for refill
will be displayed at dashboard. DEF Low
level Lamp will stay on until a DEF refill is
detected (minimum 1 gallon).
• To correct, this condition it will be neces- sary to fully refill the DEF tank.
• If refill is not performed, a second low level warning will be given about 200 miles are
left to empty the DEF Tank.
• Display message of speed limitation with DEF Low Level lamp will be there on dash-
board.
• The driver will be informed about the speed restriction also when about 150 and
125 miles are left to empty the DEF Tank.
• When 100 miles are left to empty, the DEF Tank, a continuous message display with
chimes will be there on dashboard.
31

• When count down is over (0 mile left),continuous message "Speed limited at re-
fuel or next engine start" is shown in the
Display. In this case, if an engine restart or
a diesel refuel action in engine-on condi-
tion is performed, vehicle’s speed will be
limited to 5 mph and continuous message
"Speed limited DEF low" is shown in the
Display.
• The restriction becomes inactive as soon as the DEF refill event is detected (minimum
quantity to be added is 1 gallon). Transmission Messages
Refer to “Instrument Cluster Messages” un-
der “Automated Manual Transmission” in
“Starting And Operating” for detailed infor-
mation on transmission warning messages.
•Gear unavailable
• Shift not allowed
• Manual unavailable
• Automatic unavailable
• Reduce gear changes
• Press brake and try again
• Transmission temperature high
• Press brake pedal
• Press brake pedal startup delayed
• Shift to neutral
• Tow/Haul ON
• Service transmission
GETTING TO KNOW YOUR INSTRUMENT PANEL
32

Electronic Park Brake (EPB) Messages
The following EPB messages will appear in the Instrument Cluster Display.
MessageDescription
Service Electronic Parking Brake This message indicates that the Electronic Parking Brake is in fault. If
the parking brake does not engage, the parked vehicle should be shifted
into a gear and the wheels chocked to prevent rolling.
Contact your authorized dealer if the message continues to appear.
Park Brake Temporarily Unavailable This message indicates that the Electronic Parking Brake is temporarily
unavailable (for example due to battery voltage out of range).
If the parking brake does not engage , the parked vehicle should be
shifted into a gear and the wheels chocked to prevent rolling.
Contact your authorized dealer if the message continues to appear.
Automatic Park Brake Temporarily Unavailable This message indicates that Electronic Parking Brake automatic fea-
tures are temporarily unavailable.
If the parking brake does not engage , the parked vehicle should be
shifted into a gear and the wheels chocked to prevent rolling.
Contact your authorized dealer if the message continues to appear.
To release Park Brake Press Brake and Push Switch This message appears because to release Electronic Parking Brake
driver has to press brake pedal and simultaneously act on EPB switch
(release position).
Park Brake Automatically Engaged This message appears when Electronic Parking Brake has been applied
automatically.
Dynamic Brake Active This message appears when driver is requiring (acting on EPB switch) a
dynamic braking.
Park Brake Retracted This message appears when service mode has been activated. We rec-
ommend having your brakes serviced by your authorized dealer.
33

WARNING LIGHTS AND MESSAGES
Red Warning Lights
— Air Bag Warning Light
This light will turn on for four to eight sec-
onds as a bulb check when the ignition is
placed in the ON/RUN or MAR/ON/RUN po-
sition. If the light is either not on during
startup, stays on, or turns on while driving,
have the system inspected at an authorized
dealer as soon as possible. This light will
illuminate with a single chime when a fault
with the Air Bag Warning Light has been
detected, it will stay on until the fault is
cleared. If the light comes on intermittently
or remains on while driving, have an autho-
rized dealer service the vehicle immediately.
— Brake Warning Light
This light monitors various brake functions,
including brake fluid level and parking brake
application. If the brake light turns on it may
indicate that the parking brake is applied,
that the brake fluid level is low, or that there
is a problem with the anti-lock brake system
reservoir.If the light remains on when the parking
brake has been disengaged, and the fluid
level is at the full mark on the master cylinder
reservoir, it indicates a possible brake hy-
draulic system malfunction or that a problem
with the Brake Booster has been detected by
the Anti-Lock Brake System (ABS) / Elec-
tronic Stability Control (ESC) system. In this
case, the light will remain on until the condi-
tion has been corrected. If the problem is
related to the brake booster, the ABS pump
will run when applying the brake, and a brake
pedal pulsation may be felt during each stop.
The dual brake system provides a reserve
braking capacity in the event of a failure to a
portion of the hydraulic system. A leak in
either half of the dual brake system is indi-
cated by the Brake Warning Light, which will
turn on when the brake fluid level in the
master cylinder has dropped below a speci-
fied level.
The light will remain on until the cause is
corrected.
NOTE:
The light may flash momentarily during sharp
cornering maneuvers, which change fluid
level conditions. The vehicle should have
service performed, and the brake fluid level
checked.
If brake failure is indicated, immediate repair
is necessary.
WARNING!
Driving a vehicle with the red brake light
on is dangerous. Part of the brake system
may have failed. It will take longer to stop
the vehicle. You could have a collision.
Have the vehicle checked immediately.
GETTING TO KNOW YOUR INSTRUMENT PANEL
34