service Ram ProMaster 2018 Service Manual

Tread Wear Indicators
Tread wear indicators are in the original
equipment tires to help you in determining
when your tires should be replaced.
These indicators are molded into the bottom
of the tread grooves. They will appear as
bands when the tread depth becomes a
1/16 of an inch (1.6 mm). When the tread is
worn to the tread wear indicators, the tire
should be replaced. Refer to “Replacement
Tires” in this section for further information.
Life Of Tire
The service life of a tire is dependent upon
varying factors including, but not limited to:
• Driving style.
• Tire pressure - Improper cold tire inflationpressures can cause uneven wear patterns
to develop across the tire tread. These ab-
normal wear patterns will reduce tread life,
resulting in the need for earlier tire replace-
ment.
• Distance driven.
• Performance tires, tires with a speed rating of V or higher, and Summer tires typically
have a reduced tread life. Rotation of these
tires per the vehicle scheduled mainte-
nance is highly recommended.
WARNING!
Tires and the spare tire should be replaced
after six years, regardless of the remaining
tread. Failure to follow this warning can
result in sudden tire failure. You could lose
control and have a collision resulting in
serious injury or death. Keep dismounted tires in a cool, dry place
with as little exposure to light as possible.
Protect tires from contact with oil, grease,
and gasoline.
Replacement Tires
The tires on your new vehicle provide a bal-
ance of many characteristics. They should be
inspected regularly for wear and correct cold
tire inflation pressures. The manufacturer
strongly recommends that you use tires
equivalent to the originals in size, quality and
performance when replacement is needed.
Refer to the paragraph on “Tread Wear Indi-
cators” in this section. Refer to the Tire and
Loading Information placard or the Vehicle
Certification Label for the size designation of
your tire. The Load Index and Speed Symbol
for your tire will be found on the original
equipment tire sidewall.
See the Tire Sizing Chart example found in
the “Tire Safety Information” section of this
manual for more information relating to the
Load Index and Speed Symbol of a tire.
Tire Tread
1 — Worn Tire
2 — New Tire
145

Summer tires do not contain the all season
designation or mountain/snowflake symbol
on the tire sidewall. Use Summer tires only in
sets of four; failure to do so may adversely
affect the safety and handling of your vehicle.
WARNING!
Do not use Summer tires in snow/ice con-
ditions. You could lose vehicle control,
resulting in severe injury or death. Driving
too fast for conditions also creates the
possibility of loss of vehicle control.
Snow Tires
Some areas of the country require the use of
snow tires during the Winter. Snow tires can
be identified by a “mountain/snowflake”
symbol on the tire sidewall.If you need snow tires,
select tires equivalent
in size and type to the
original equipment
tires. Use snow tires
only in sets of four; failure to do so may adversely affect the
safety and handling of your vehicle.
Snow tires generally have lower speed ratings
than what was originally equipped with your
vehicle and should not be operated at sus-
tained speeds over 75 mph (120 km/h). For
speeds above 75 mph (120 km/h) refer to
original equipment or an authorized tire
dealer for recommended safe operating
speeds, loading and cold tire inflation pres-
sures.
While studded tires improve performance on
ice, skid and traction capability on wet or dry
surfaces may be poorer than that of non-
studded tires. Some states prohibit studded
tires; therefore, local laws should be checked
before using these tire types.
Spare Tires — If Equipped
For vehicles equipped with Tire Service
Kit instead of a spare tire, please refer to
“Tire Service Kit” in “In Case Of Emergency”
in the Owner’s Manual at www.mopar.com/
en-us/care/owners-manual.html (U.S. Resi-
dents) or www.owners.mopar.ca (Canadian
Residents) for further information.
CAUTION!
Because of the reduced ground clearance,
do not take your vehicle through an auto-
matic car wash with a compact or limited
use temporary spare installed. Damage to
the vehicle may result.
Spare Tire Matching Original Equipped Tire
And Wheel — If Equipped
Your vehicle may be equipped with a spare
tire and wheel equivalent in look and function
to the original equipment tire and wheel
found on the front or rear axle of your vehicle.
This spare tire may be used in the tire rotation
for your vehicle. If your vehicle has this op-
tion, refer to an authorized tire dealer for the
recommended tire rotation pattern.
Compact Spare Tire — If Equipped
The compact spare is for temporary emer-
gency use only. You can identify if your ve-
hicle is equipped with a compact spare by
looking at the spare tire description on the
Tire and Loading Information Placard located
on the driver’s side door opening or on the
147

CAUTION!
Do not use scouring pads, steel wool, a
bristle brush, metal polishes or oven
cleaner. These products may damage the
wheel's protective finish. Such damage is
not covered by the New Vehicle Limited
Warranty. Only car wash soap, Mopar
Wheel Cleaner or equivalent is recom-
mended.
NOTE:
If you intend parking or storing your vehicle
for an extended period after cleaning the
wheels with wheel cleaner, drive your vehicle
and apply the brakes to remove the water
droplets from the brake components. This
activity will remove the red rust on the brake
rotors and prevent vehicle vibration when
braking. Dark Vapor Chrome, Black Satin Chrome, or Low
Gloss Clear Coat WheelsCAUTION!
If your vehicle is equipped with these
specialty wheels, DO NOT USE wheel
cleaners, abrasives, or polishing com-
pounds. They will permanently damage
this finish and such damage is not covered
by the New Vehicle Limited Warranty.
HAND WASH ONLY USING MILD SOAP
AND WATER WITH A SOFT CLOTH. Used
on a regular basis; this is all that is re-
quired to maintain this finish.
DEPARTMENT OF TRANSPORTATION
UNIFORM TIRE QUALITY GRADES
The following tire grading categories
were established by the National High-
way Traffic Safety Administration. Thespecific grade rating assigned by the
tire's manufacturer in each category is
shown on the sidewall of the tires on
your vehicle.
All passenger vehicle tires must con-
form to Federal safety requirements in
addition to these grades.
Treadwear
The Treadwear grade is a comparative
rating, based on the wear rate of the
tire when tested under controlled con-
ditions on a specified government test
course. For example, a tire graded
150 would wear one and one-half
times as well on the government
course as a tire graded 100. The rela-
tive performance of tires depends
upon the actual conditions of their
use, however, and may depart signifi-
cantly from the norm due to variations
in driving habits, service practices,
and differences in road characteristics
and climate.
SERVICING AND MAINTENANCE
150

ComponentFluid, Lubricant, Or Genuine Part
Fuel Selection Use good quality diesel fuel from a reputable supplier in your vehicle. Federal law requires that you
must fuel this vehicle with Ultra Low Sulfur Highway Diesel fuel (15 ppm Sulfur maximum) and
prohibits the use of Low Sulfur Highway Diesel fuel (500 ppm Sulfur maximum) to avoid damage to
the emissions control system. For most year-round service, No. 2 diesel fuel meeting ASTM
specification D-975 Grade S15 will provide good performance. We recommend you use a blend of up
to 5% biodiesel, meeting ASTM specification D-975 with your diesel engine.
This vehicle is compatible
with biodiesel blends greater than 5% but no greater than 20% biodiesel meeting ASTM specification
D-7467 provided the shortened maintenance intervals are followed as directed.
Diesel Exhaust Fluid Mopar Diesel Exhaust Fluid (API Certified) (DEF) or equivalent that has been API Certified to the ISO
22241 standard. Use of fluids not API Certified to ISO 22241 may result in system damage.
NOTE:
If climatized or diesel Number 1 ULSD fuel is
not available, and you are operating below
(20°F/-6°C), in sustained arctic conditions,
Mopar Premium Diesel Fuel Treatment (or
equivalent) is recommended to avoid gelling.
CAUTION!
• Mixing of engine coolant (antifreeze)
other than specified Organic Additive
Technology (OAT) engine coolant (anti-
freeze), may result in engine damage
and may decrease corrosion protection.
Organic Additive Technology (OAT) en-
CAUTION!
gine coolant is different and should not
be mixed with Hybrid Organic Additive
Technology (HOAT) engine coolant (an-
tifreeze) or any “globally compatible”
coolant (antifreeze). If a non-OAT engine
coolant (antifreeze) is introduced into
the cooling system in an emergency, the
cooling system will need to be drained,
flushed, and refilled with fresh OAT
coolant (conforming to MS.90032), by
an authorized dealer as soon as possible.
CAUTION!
• Do not use water alone or alcohol-basedengine coolant (antifreeze) products. Do
not use additional rust inhibitors or an-
tirust products, as they may not be com-
patible with the radiator engine coolant
and may plug the radiator.
• This vehicle has not been designed for
use with propylene glycol-based engine
coolant (antifreeze). Use of propylene
glycol-based engine coolant (antifreeze)
is not recommended.
TECHNICAL SPECIFICATIONS
158

CUSTOMER ASSISTANCE
IF YOU NEED ASSISTANCE........186
FCA US LLC Customer Center .......186
FCA Canada Inc. Customer Center . . . .186
In Mexico Contact ..............186
Puerto Rico And U.S. Virgin Islands . . .186
Customer Assistance For The Hearing
Or Speech Impaired (TDD/TTY) ......186
Service Contract ..............187
REPORTING SAFETY DEFECTS ......187
In The 50 United States And
Washington, D.C...............187
In Canada ...................188
PUBLICATION ORDER FORMS ......188
CUSTOMER ASSISTANCE
185

IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an autho-
rized dealer. We strongly recommend that you
take the vehicle to an authorized dealer. They
know your vehicle the best, and are most con-
cerned that you get prompt and high quality
service. The manufacturer's authorized dealer
have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an
authorized dealer service manager first. Most
matters can be resolved with this process.
• If for some reason you are still not satisfied,talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
• If an authorized dealer is unable to resolve the concern, you may contact the manufac-
turer's customer center. Any communication to the manufacturer's
customer center should include the following
information:
• Owner's name and address
• Owner's telephone number
(home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin
Islands
Customer Service Chrysler International Ser-
vices LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (888) 242-6342
Fax: (787) 782-3345
Customer Assistance For The
Hearing Or Speech Impaired
(TDD/TTY)
To assist customers who have hearing diffi-
culties, the manufacturer has installed spe-
cial TDD (Telecommunication Devices for the
CUSTOMER ASSISTANCE
186

Deaf) equipment at its customer center. Any
hearing or speech impaired customer, who
has access to a TDD or a conventional tele-
typewriter (TTY) in the United States, can
communicate with the manufacturer by dial-
ing 1-800-380-CHRY.
Canadian residents with hearing difficulties
that require assistance can use the special
needs relay service offered by Bell Canada.
For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to con-
nect with a Bell Relay Service operator.
Service Contract
You may have purchased a service contract
for a vehicle to help protect you from the high
cost of unexpected repairs after the manufac-
turer's New Vehicle Limited Warranty expires.
The manufacturer stands behind only the
manufacturer's service contracts. If you pur-
chased a manufacturer's service contract,
you will receive Plan Provisions and an Owner
Identification Card in the mail within three
weeks of the vehicle delivery date. If you have
any questions about the service contract, call
the manufacturer's Service Contract NationalCustomer Hotline at 1-800-521-9922 (Ca-
nadian residents, call (800) 465-2001 Eng-
lish / (800) 387-9983 French).
The manufacturer will not stand behind any
service contract that is not the manufactur-
er's service contract. It is not responsible for
any service contract other than the manufac-
turer's service contract. If you purchased a
service contract that is not a manufacturer's
service contract, and you require service after
the manufacturer's New Vehicle Limited War-
ranty expires, please refer to the contract
documents, and contact the person listed in
those documents.
We appreciate that you have made a major
investment when you purchased the vehicle.
An authorized dealer has also made a major
investment in facilities, tools, and training to
assure that you are absolutely delighted with
the ownership experience. You will be
pleased with their sincere efforts to resolve
any warranty issues or related concerns.
WARNING!
Engine exhaust (internal combustion en-
gines only), some of its constituents, and
certain vehicle components contain, or
emit, chemicals known to the State of
California to cause cancer and birth de-
fects, or other reproductive harm. In addi-
tion, certain fluids contained in vehicles
and certain products of component wear
contain, or emit, chemicals known to the
State of California to cause cancer and
birth defects, or other reproductive harm.
REPORTING SAFETY DEFECTS
In The 50 United States And
Washington, D.C.
If you believe that your vehicle has a
defect that could cause a crash or
cause injury or death, you should im-
187

mediately inform the National High-
way Traffic Safety Administration
(NHTSA) in addition to notifying FCA
US LLC.
If NHTSA receives similar complaints,
it may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a recall
and remedy campaign. However,
NHTSA cannot become involved in in-
dividual problems between you, your
authorized dealer or FCA US LLC.
To contact NHTSA, you may
call the Vehicle Safety Hotline
toll free at 1-888-327-4236 (TTY:
1-800-424-9153); or go to http://
www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Av-
enue, SE., West Building,Washington, D.C. 20590. You can
also obtain other information about
motor vehicle safety from http://
www.safercar.gov.
In Canada
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department imme-
diately. Canadian customers who wish
to report a safety defect to the Cana-
dian government should contact
Transport Canada, Motor Vehicle De-
fect Investigations and Recalls at
1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
• You can purchase a copy of the Owner's
Manual, Navigation/Uconnect Manuals or
Warranty Booklet. United States customers
may visit the Ram Truck Contact Us page at
www.ramtrucks.com scroll to the bottom of the page and select the “Contact Us” link,
then select the “Owner’s Manual and Glove
Compartment Material” from the left
menu. You can also purchase a copy by
calling 1-866-726-4636 (U.S.) or
1-800-387-1143 (Canada).
• Replacement User Guide kits or, if you prefer, additional printed copies
of the Owner's Manual, Warranty Booklet
or Radio Manuals may be purchased
by visiting www.techauthority.com or
by calling 1-800-890-4038 (U.S.) or
1-800-387-1143 (Canada). Visa, Master
Card, American Express and Discover or-
ders are accepted.
NOTE:
• The Owner's Manual and User Guide elec- tronic files are also available on the
Chrysler, Jeep, Ram Truck, Dodge and SRT
websites.
• Click on the “Owners” tab, select “Owner And Service Manuals”, then select your
desired model year and vehicle from the
drop down lists.
CUSTOMER ASSISTANCE
188

Accessories..................160
Mopar ...................160
Adding Fuel ..................92
Additives, Fuel ................92
AirBag .....................56 Air Bag Operation .............57
Air Bag Warning Light ..........55
Enhanced Accident Response . . . .122
Event Data Recorder (EDR) ......122
If A Deployment Occurs .........61
Maintaining Your Air Bag System . . .63
Side Air Bags ...............58
Transporting Pets ............69
Air Bag Light ............34, 55, 70
Air Bag Maintenance .............63
Air Conditioning Filter ............24
Air Conditioning, Operating Tips ......23
Air Pressure, Tires ..............143
Antifreeze (Engine Coolant) ........155
Anti-Lock Warning Light ...........39
Automated Manual Transmission ......81
Fluid Type ................159
Automatic Transmission Fluid Type ................157 Back-Up
....................91
Back-Up Camera ...............91
Battery .....................35
Charging System Light .........35
Belts, Seat ...................70
B-Pillar Location ..............139
Brake Fluid ..............157, 159
Brake System Warning Light ...............34
Bulb Replacement .............100
Bulbs, Light ...............72, 100
Camera .....................91
Capacities, Fluid ..............155
Caps, Filler Fuel ....................91
Oil (Engine) ...............132
Carbon Monoxide Warning ..........69
Changing A Flat Tire .........108, 134
Chart, Tire Sizing ..............135
Checking Your Vehicle For Safety .....69
Checks, Safety .................69
Child Restraint ................64
Child

Restraints
Booster Seats ...............66 Child Restraints
..............64
Child Seat Installation ..........68
Infants And Child Restraints ......65
Older Children And Child Restraints. .66
Cleaning Wheels ..................149
Climate Control ................19
Clock Setting .................164
Compact Spare Tire .............147
Contract, Service ..............187
Cooling System Coolant Capacity ............155
Selection Of Coolant
(Antifreeze) ........155, 156, 157
Cruise Light ..................41
Customer Assistance ............186
Customer Programmable Features . . . .169
Defroster, Windshield ............70
Diagnostic System, Onboard ........42
Diesel Exhaust Fluid (DEF) ........157
Diesel Fuel ..................157
Diesel Fuel Requirements .........157
Dimmer Switch, Headlight .........17
Disabled Vehicle Towing ..........121
INDEX
189

Jacking And Tire ChangingInstructions ................111
Jack Operation ............108, 134
Jump Starting ................115
Keys .......................12
Lane Change Assist ..............17
Lap/Shoulder Belts ..............49
Latches .....................72
Hood ....................24
Leaks, Fluid ..................72
Life Of Tires .................145
Light Bulbs ...............72, 100
Lights ......................72
AirBag .............34, 55, 70
Brake Warning ..............34
Bulb Replacement ...........100
Cruise ...................41
Dimmer Switch, Headlight . . . .16, 17
Engine Temperature Warning .....36
Exterior ..................72
Headlights .................17
High Beam ................17
Malfunction Indicator
(Check Engine) ..............38
Park ..................17, 41 Service
..................100
Tire Pressure Monitoring
(TPMS) ................37, 44
Turn Signal ...........16, 41, 72
Warning (Instrument
Cluster Description) ........36, 41
Loading Vehicle Tires ...................139
Low Tire Pressure System ..........44
Lug Nuts ...................154
Maintenance Schedule .......124, 128
Malfunction Indicator Light (Check Engine) ...................38
Manual, Service ...............188
Media Center Radio .............182
Memory Feature (Memory Seat) ......13
Memory Seat ..................13
Memory Seats And Radio ..........13
Monitor, Tire Pressure System .......44
Mopar .....................160
Mopar Accessories .............160
Multi-Function Control Lever ........
16
Navigation ..................168
New Vehicle Break-In Period ........77Occupant Restraints
.............47
Oil, Engine ...............156, 157
Capacity .................155
Filter ................156, 157
Pressure Warning Light .........36
Recommendation ............155
Viscosity .................155
Oil Pressure Light ...............36
Onboard Diagnostic System .........42
Operating Precautions ............42
Overheating, Engine ............118
Owner's Manual (Operator Manual) . . .188
Parking Brake .................78
Pets .......................69
Phone, Hands-Free (Uconnect) ......171
Phone (Pairing) ...............172
Phone (Uconnect) ..............171
Placard, Tire And Loading Information. .139
Power Steering Fluid .........157, 159
Pregnant Women And Seat Belts ......52
Preparation For Jacking ..........111
Pretensioners Seat Belts .................53
Radial Ply Tires ...............144
Radio ..................163, 182
191