navigation CADILLAC ESCALADE 2020 User Guide

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
374 ONSTAR
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to the
vehicle. Do not place items over or
near the antenna to prevent blocking
cellular and GPS signal reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage or
the cellular network has reached
maximum capacity, this message may
come on. Press
Qto try the call again
or try again after driving a few miles
into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service, and
GPS satellite technologies to be
available and operating for features to function properly. These systems may
not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into
the electrical architecture of the
vehicle. Do not add any electrical
equipment. See
Add-On Electrical
Equipment 0253. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
saved navigation destinations or
pre-set radio stations. Neither OnStar
nor GM is responsible for any affected
or erased data or settings. These
updates or changes may also collect personal information. Such collection
is described in the OnStar privacy
statement or separately disclosed at
the time of installation. These updates
or changes may also cause a system to
automatically communicate with GM
servers to collect information about
vehicle system status, identify
whether updates or changes are
available, or deliver updates or
changes. An active OnStar agreement
constitutes consent to these software
updates or changes and agreement
that either OnStar or GM may
remotely deliver them to the vehicle.Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827) or
press
Qto speak with an Advisor.
Users of wireless communications are
cautioned that the privacy of any
information sent via wireless cellular
communications cannot be assured.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
CONNECTED SERVICES 377
Connected Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . . . . . 377
Connections . . . . . . . . . . . . . . . . . . . . . . 378
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 379
Connected Services
Navigation
Navigation requires a specific OnStar
or connected service plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands During a
Planned Route
Functionality of the Voice Command
button, if equipped, may vary by
vehicle and region. For some vehicles,
press
=to open the OnStar app on
the infotainment display. For other
vehicles press
=as follows. Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Cancel route.” System
responds: “Do you want to cancel
directions?”
3. Say “Yes.”System responds: “OK,
request completed, thank you,
goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Repeat.” System responds
with the last direction given,
then responds with “OnStar
ready,” then a tone.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
378 CONNECTED SERVICES
Get My Destination1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.” System
responds with the address and
distance to the destination, then
responds with “OnStar ready,”
then a tone.
Send Destination to Vehicle
Directions can be sent to the vehicle’s
navigation screen, if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to the
navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected. For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.
Change the default passwords for
the Wi-Fi hotspot and myCadillac
mobile app. Make these passwords
different from each other and use
a combination of letters, numbers,
and symbols to increase the
security.
. Change the default name of the
SSID (Service Set Identifier). This
is your network’s name that is
visible to other wireless devices.
Choose a unique name and avoid
family names or vehicle
descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the
Internet and web content at 4G LTE
speed. Up to seven mobile devices can
be connected. A data plan is required.
Use the in-vehicle controls only when
it is safe to do so. 1. To retrieve Wi-Fi hotspot
information, press
=to open
the OnStar app on the
infotainment display, then select
Wi-Fi Hotspot. On some vehicles,
touch Wi-Fi or Wi-Fi Settings on
the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some vehicles,
the connection type (no Internet
connection, 3G, 4G, 4G LTE), and
signal quality (poor, good,
excellent).
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR
to connect with an Advisor. On
some vehicles, the SSID and
password can be changed in the
Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile devices.
Manage data usage by turning Wi-Fi
on or off on your mobile device, by
using the myCadillac mobile app,
or by contacting an OnStar Advisor.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
382 INDEX
Cluster, Instrument . . . . . . . . . . . . . . . . . 115
Collision Damage Repair . . . . . . . . . . . 363
CompartmentsStorage . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Connected Services Connections . . . . . . . . . . . . . . . . . . . . . . . 378
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 379
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . 377
Connections Connected Services . . . . . . . . . . . . . . . 378
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Control of a Vehicle . . . . . . . . . . . . . . . . 168
Convenience Net . . . . . . . . . . . . . . . . . . . . 102
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . 32
Coolant Engine Temperature Gauge . . . . . . 118
Engine Temperature WarningLight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Cooling . . . . . . . . . . . . . . . . . . . . . . . . .157, 162
Cooling System . . . . . . . . . . . . . . . . . . . . . 266
Cornering Lamps . . . . . . . . . . . . . . . . . . . 153
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . 207 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Cruise Control, Adaptive . . . . . . . . . . . 210
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Customer Assistance . . . . . . . . . . . . . . . 358
Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358
Text Telephone (TTY) Users . . . . . 358
Customer Information Publications Ordering
Information . . . . . . . . . . . . . . . . . . . . . . 365
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . 356
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . 367
D
Damage Repair, Collision . . . . . . . . . . . 363
Danger, Warning, and Caution . . . . . . . . 2
Data Collection Infotainment System . . . . . . . . . . . . . 369
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
Data Recorders, Event . . . . . . . . . . . . . . 368
Daytime Running Lamps (DRL) . . . 150
Defensive Driving . . . . . . . . . . . . . . . . . . . 168
Delayed Locking . . . . . . . . . . . . . . . . . . . . . 19
Diagnostics Connected Services . . . . . . . . . . . . . . . 379
Distracted Driving . . . . . . . . . . . . . . . . . . 167
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . 153
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . . 129 Door (cont'd)
Delayed Locking . . . . . . . . . . . . . . . . . . . . 19
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . 19
Drive Belt Routing, Engine . . . . . . . . . 355
Driver Assistance Systems . . . . . . . . . 218
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . . . . . . 130
Driver Mode Control . . . . . . . . . . . . . . . . 205
Driving
Assistance Systems . . . . . . . . . . . . . . . 225
Better Fuel Economy . . . . . . . . . . . . . 167
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . . . . . 237
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Hill and Mountain Roads . . . . . . . . 176
If the Vehicle is Stuck . . . . . . . . . . . . 178
Loss of Control . . . . . . . . . . . . . . . . . . . . 170
Off-Road . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Off-Road Recovery . . . . . . . . . . . . . . . . 170
Vehicle Load Limits . . . . . . . . . . . . . . 178
Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . . 175
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Winter Mode Light . . . . . . . . . . . . . . . 125
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . . . . . 157

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
386 INDEX
Lumbar Adjustment . . . . . . . . . . . . . . . . . 43Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 43
M
Magnetic Ride Control . . . . . . . . . . . . . 206
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . . . . . 346
Maintenance Schedule . . . . . . . . . . . . . 339 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . . . . . 349
Transfer Case . . . . . . . . . . . . . . . . . . . . . 196
Malfunction Indicator Lamp . . . . . . . 121
Manual Mode . . . . . . . . . . . . . . . . . . . . . . . 194
Massage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Memory Seats . . . . . . . . . . . . . . . . . . . . . . . . 45
Messages Engine Power . . . . . . . . . . . . . . . . . . . . . 136
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Vehicle Speed . . . . . . . . . . . . . . . . . . . . . 136
Mirror Child-View . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Rear Camera . . . . . . . . . . . . . . . . . . . . . . . . 34
Mirrors Automatic Dimming Rearview . . . . . 34
Convex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Folding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Mirrors (cont'd)
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Tilt in Reverse . . . . . . . . . . . . . . . . . . . . . . 33
Mirrors, Interior Rearview . . . . . . . . . . . 34
Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205 Driver Control . . . . . . . . . . . . . . . . . . . . . 205
Monitor System, Tire Pressure . . . . . 299
N
Navigation Connected Services . . . . . . . . . . . . . . . 377
Net, Convenience . . . . . . . . . . . . . . . . . . . 102
New Vehicle Break-In . . . . . . . . . . . . . . . 183
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Off-Road . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Engine Oil Life System . . . . . . . . . . . 263
Pressure Light . . . . . . . . . . . . . . . . . . . . . 128
Older Children, Restraints . . . . . . . . . . . 79
Online Owner Center . . . . . . . . . . . . . . . 359
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
OnStar Additional Information . . . . 372 OnStar Emergency . . . . . . . . . . . . . . . . . . 371
OnStar Overview . . . . . . . . . . . . . . . . . . . . 370
OnStar Security . . . . . . . . . . . . . . . . . . . . . 371
Outlets
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Overheating, Engine . . . . . . . . . . . . . . . . 269
Overview Instrument Panel . . . . . . . . . . . . . . . . . . . . 5
P
ParkShifting Out of . . . . . . . . . . . . . . . . . . . . 189
Park Assist . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Parking Brake . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Brake and P (Park)Mechanism Check . . . . . . . . . . . . . . . 276
Extended . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Over Things That Burn . . . . . . . . . . . 190
Parking or Backing Assistance Systems . . . . . . . . . . . . . . . 219
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Passenger Sensing System . . . . . . . . . . 73
Perchlorate Materials
Requirements, California . . . . . . . . . 257