CHEVROLET CRUZE LIMITED 2016 2.G Warranty Guide
Manufacturer: CHEVROLET, Model Year: 2016, Model line: CRUZE LIMITED, Model: CHEVROLET CRUZE LIMITED 2016 2.GPages: 49, PDF Size: 0.46 MB
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Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
IMPORTANT:This booklet contains important information about the vehicle's warranty coverage. It also explains
owner assistance information and GM's participation in an Alternative Dispute Resolution Program.
Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is needed. Be
sure to keep it with your vehicle if you sell it so future owners will have the information.
Owner's Name:
Street Address:
City & State:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:
© 2015 Chevrolet Motor Division, General Motors LLC. All rights reserved. Printed in the U.S.A. GENERAL MOTORS,
GM, CHEVROLET, and the CHEVROLET emblem are registered trademarks of General Motors LLC.
Part No. 23133526 B Second Printing
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Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
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Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
2016 Chevrolet Limited Warranty andOwner Assistance Information
Important Message toOwners... . . . . . . . . . . . . . . . . . . . . . . . 1
GM's Commitment . . . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
GM Participation in an Alternative Dispute Resolution Program . . . 1
Warranty Service– United States,
Canada, and Mexico . . . . . . . . . . . 1
Warranty Coverage at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . . 2
Emission Control System Warranty . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . .4
What Is Covered . . . . . . . . . . . . . . . . 4
What Is Not Covered . . . . . . . . . . 10
Chevrolet Volt, Spark EV, and Malibu Hybrid . . . . . . . . . . . . . . . . 13
Drive Motor Battery Coverage . . . . . . . . . . . . . . . . . . . . 14
What Is Not Covered . . . . . . . . . . 15
Things to Know About the New Vehicle Limited Warranty . . . . 16Warranty Repairs
–Component
Exchanges . . . . . . . . . . . . . . . . . . . 16
Warranty Repairs –Recycled
Materials . . . . . . . . . . . . . . . . . . . . . 16
Tire Service . . . . . . . . . . . . . . . . . . . . 16
Diesel Engine Components . . . . 16
Aftermarket Engine
Performance Enhancement
Products and Modifications . . . 17
After-Manufacture “Rustproofing” . . . . . . . . . . . . . . . . 17
Paint, Trim, and Appearance Items . . . . . . . . . . . . . . . . . . . . . . . . . 17
Vehicle Operation and Care . . . 18
Maintenance and Warranty Service Records . . . . . . . . . . . . . . 18
Chemical Paint Spotting . . . . . . . 18
Warranty Coverage –
Extensions . . . . . . . . . . . . . . . . . . . 18
Warranty Service —Foreign
Countries . . . . . . . . . . . . . . . . . . . . . 19
Permanent Relocation . . . . . . . . . 19
Original Equipment Alterations . . . . . . . . . . . . . . . . . . . . 19 Recreation Vehicle and Special
Body or Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 19
Pre-Delivery Service . . . . . . . . . . . 20
Production Changes . . . . . . . . . . . 20
Noise Emissions Warranty for Light Duty Trucks Over
10,000 Lbs Gross Vehicle
Weight
Rating (GVWR) Only . . . . . . . . . . 20
Emission Control Systems Warranty . . . . . . . . . . . . . . . . . . . . . . 21
What Is Covered . . . . . . . . . . . . . . . 21
How to Determine the Applicable Emissions Control
System Warranty . . . . . . . . . . . . . 21
Federal Emission Control System Warranty . . . . . . . . . . . . . 21
California Emission Control System Warranty . . . . . . . . . . . . . 22
Emission Warranty Parts List . . .25
Replacement Parts . . . . . . . . . . . . 28
Maintenance and Repairs . . . . . . 28
Claims Procedure . . . . . . . . . . . . . . 29
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Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
2016 Chevrolet Limited Warranty andOwner Assistance Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . 31
State Warranty Enforcement Laws . . . . . . . . . . . 33
Warranty Information for California Only . . . . . . . . . . . . . . . 34
Special Coverage Adjustment Programs Beyond the Warranty
Period . . . . . . . . . . . . . . . . . . . . . . . . 35
Customer Assistance Offices . . .36
Customer Assistance for Text Telephone (TTY) Users . . . . . . . 37
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . 38
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . 39
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Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
Important Message to Owners... 1
GM's Commitment
GM is committed to ensuring
satisfaction with your new vehicle.
Your dealer also wants you to be
completely satisfied and invites you
to return for all your service needs,
both during and after the warranty
period.
Owner Assistance
The dealer is best equipped to
provide all your vehicle's service
needs. Should you ever encounter a
problem that is not resolved during
or after the limited warranty period,
talk to a member of dealer
management. Under certain
circumstances, GM and/or GM
dealers may provide assistance
after the limited warranty period has
expired when the problem results
from a defect in material orworkmanship. These instances will
be reviewed on a case-by-case
basis. If the issue has not been
resolved to your satisfaction, follow
the
Customer Satisfaction
Procedure 031.
We thank you for choosing GM.
GM Participation in an
Alternative Dispute Resolution
Program
See Customer Satisfaction
Procedure 031 for information on
the voluntary, non-binding
Alternative Dispute Resolution
Program in which GM participates.
Warranty Service– United
States, Canada, and Mexico
The selling dealer has invested in
the proper tools, training, and parts
inventory to ensure that any necessary warranty repairs can be
made to your GM vehicle. GM
requests that the vehicle be
returned to the selling dealer for all
warranty repairs. If a situation or
event occurs where you are
significantly inconvenienced, an
authorized GM dealer can make the
warranty repairs. However, in the
event the dealer is not able to
perform the repair due to the special
tool and training requirements,
contact the
Customer Assistance
Offices 036. If you are unable to
return to the selling dealer, contact a
GM dealer in the United States,
Canada or Mexico for warranty
service.
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Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
2 Warranty Coverage at a Glance
The warranty coverages are
summarized below.
New Vehicle Limited Warranty
Bumper-to-Bumper (Includes
Tires)
.Coverage is for the first 3 years
or 36,000 miles, whichever
comes first.
Powertrain
. Coverage is for the first 5 years
or 60,000 miles whichever
comes first. Coverage for
2500 and 3500 series Heavy
Duty (HD) Pickups equipped
with a 6.6L Duramax, certain
commercial fleet, and/or
government fleet vehicles is
5 years or 100,000 miles,
whichever comes first. Please
refer to your Chevrolet dealer for
details..
Sheet Metal
. Corrosion coverage is for the
first 3 years or 36,000 miles,
whichever comes first. .
Rust-through coverage is for the
first 6 years or 100,000 miles,
whichever comes first.Emission Control System
Warranty
For light duty trucks, see How to
Determine the Applicable Emissions
Control Systems Warranty under
Emission Control Systems Warranty
021 for more information.
Federal
. Gasoline Engines and Car
Diesel Engines
‐Defects and performance for
cars and light duty truck
emission control systems are
covered for the first 2 years or
24,000 miles, whichever
comes first. From the first
2 years or 24,000 miles to
3 years or 36,000 miles
defects in material or
workmanship continue to be
covered under the New
Vehicle Limited Warranty
Bumper-to-Bumper coverage
explained previously. Specified
major components are covered for the first 8 years or
80,000 miles, whichever
comes first.
‐ Defects and performance for
heavy duty truck emission
control systems are covered
for the first 5 years or
50,000 miles, whichever
comes first.
. 6.6L Duramax
®Diesel Engines
are covered for the first 5 years
or 50,000 miles, whichever
comes first.
California
. Gasoline Engines and Car
Diesel Engines
‐Defects and performance for
cars and trucks with light duty
or medium duty emission
control systems are covered
for the first 3 years or
50,000 miles, whichever
comes first.
‐ Specified components for cars
or light duty trucks equipped
with light duty or medium duty
truck emission control systems
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Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
Warranty Coverage at a Glance 3
are covered for the first
7 years or 70,000 miles,
whichever comes first.
. 6.6L Duramax Diesel Engines
‐Defects and performance for
the emission control systems
are covered for the first
5 years or 50,000 miles,
whichever comes first.
‐ Specified components for the
emission control system are
covered for the first 7 years or
70,000 miles, whichever
comes first.
Important: Some California
emission vehicles may have special
coverages longer than those listed
here. See “California Emission
Control System Warranty” under
Emission Control Systems Warranty
0 21.
Noise Emissions
. Coverage is for applicable
vehicles weighing over
10,000 lbs based on the Gross
Vehicle Weight Rating (GVWR)
only, for the entire life of the
vehicle.
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Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
4 New Vehicle Limited Warranty
GM will provide for repairs to the
vehicle during the warranty period in
accordance with the following terms,
conditions, and limitations.
What Is Covered
Warranty Applies
This warranty is for GM vehicles
registered in the United States and
normally operated in the United
States or Canada, and is provided
to the original and any subsequent
owners of the vehicle during the
warranty period.
Repairs Covered
The warranty covers repairs to
correct any vehicle defect, not slight
noise, vibrations, or other normal
characteristics of the vehicle due to
materials or workmanship occurring
during the warranty period. Needed
repairs will be performed using new,
remanufactured, or refurbished
parts.
No Charge
Warranty repairs, including towing,
parts, and labor, will be made at no
charge.Obtaining Repairs
To obtain warranty repairs, take the
vehicle to a Chevrolet dealer facility
within the warranty period and
request the needed repairs.
Reasonable time must be allowed
for the dealer to perform necessary
repairs.
Warranty Period
The warranty period for all
coverages begins on the date the
vehicle is first delivered or put in
use and ends at the expiration of
the coverage period.
Bumper-to-Bumper Coverage
The complete vehicle is covered for
3 years or 36,000 miles, whichever
comes first, except for other
coverages listed here under
“What
Is Covered” and those items listed
under “What Is Not Covered” later in
this section.
Powertrain Component Warranty
Coverage
Coverage is for the first 5 years or
60,000 miles whichever comes first.
Coverage for 2500 and 3500 series Heavy Duty (HD) Pickups equipped
with a 6.6L Duramax, certain
commercial fleet, and/or government
fleet vehicles is 5 years or
100,000 miles, whichever comes
first. Please refer to your Chevrolet
dealer for details. Exceptions to
coverages are listed here under
“What Is Covered”
and those items
listed under “What Is Not Covered”
later in this section.
Engine Coverage includes: All
internally lubricated parts, engine oil
cooling hoses and lines. Also
included are all actuators and
electrical components internal to the
engine (e.g., Active Fuel
Management Valve Lifter Oil
Manifold) cylinder head, block,
timing gears, timing chain, timing
cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan,
seals, gaskets, manifolds, flywheel,
water pump, harmonic balancer,
engine mount, turbocharger, and
supercharger. Timing belts, and
other associated components
required in the timing belt service
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Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
New Vehicle Limited Warranty 5
replacement procedure are covered
until the first scheduled
maintenance interval.
Diesel Components Coverage
includes:Parts of the Emissions
Reduction System such as the
emissions reduction fluid tank,
injectors, sensors including NOx
and exhaust, and the Exhaust
Particulate Filter. Glow Plug Control
System: Control/glow plug
assembly, glow plugs, cold advance
relay, and engine control module.
The fuel injection control module,
integral oil cooler, transmission
adapter plate, common fuel rails,
fuel filter assembly, fuel temperature
sensor, and function block.
Exclusions: Excluded from the
powertrain coverage are sensors,
wiring, connectors, engine radiator,
coolant hoses, coolant, and heater
core. Coverage on the engine
cooling system begins at the inlet to
the water pump and ends with the
thermostat housing and/or outlet
that attaches to the return hose.
Also excluded is the starter motor,
entire pressurized fuel system
(in-tank fuel pump, pressure lines, fuel rail(s), regulator, injectors, and
return line) as well as the Engine/
Powertrain Control Module and/or
module programming.
Transmission/Transaxle Coverage
includes:
All internally lubricated
parts, case, torque converter,
mounts, seals, and gaskets as well
as any electrical components
internal to the transmission/
transaxle. Also covered are any
actuators directly connected to the
transmission (slave cylinder, etc.).
Exclusions: Excluded from the
powertrain coverage are
transmission cooling lines, hoses,
radiator, sensors, wiring, and
electrical connectors. Also excluded
are the clutch and pressure plate as
well as any Transmission Control
Module and/or module
programming.
Transfer Case Coverage includes:
All internally lubricated parts, case,
mounts, seals, and gaskets as well
as any electrical components
internal to the transfer case. Also covered are any actuators directly
connected to the transfer case as
well as encoder motor.
Exclusions:
Excluded from the
powertrain coverage are transfer
case cooling lines, hoses, radiator,
sensors, wiring, and electrical
connectors as well as the transfer
case control module and/or module
programming.
Drive Systems Coverage
includes: All internally lubricated
parts, final drive housings, axle
shafts and bearings, constant
velocity joints, propeller shafts and
universal joints. All mounts,
supports, seals, and gaskets as well
as any electrical components
internal to the drive axle. Also
covered are any actuators directly
connected to the drive axle (e.g.,
front differential actuator).
Exclusions: Excluded from the
powertrain coverage are all wheel
bearings, drive wheel front and rear
hub bearings, locking hubs, drive
system cooling, lines, hoses,
radiator, sensors, wiring, and
electrical connectors related to drive