26 p CHEVROLET EXPRESS 2020 Get To Know Guide

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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140 Infotainment System
3. Say each digit, one at a time,that you want to store. After
each digit is entered, the
system repeats back the digit it
heard followed by a tone. After
the last digit has been entered,
say “Store,” and then follow the
directions given by the system
to save a name tag for this
number.
Using the “Delete”Command
1. Press and hold
b/gfor
two seconds.
2. Say “Delete.”
3. Say the name tag you want to delete.
Using the “Delete All Name Tags”
Command
This command deletes all stored
name tags in the Hands-Free
Calling Directory.
To delete all name tags:
1. Press and hold
b/gfor
two seconds.
2. Say “Delete all name tags.”
Listing Stored Numbers
The list command will list all stored
numbers and name tags.
Using the “List”Command
1. Press and hold
b/gfor
two seconds.
2. Say “Directory.”
3. Say “Hands-Free Calling.”
4. Say “List.”
Making a Call
Calls can be made using the
following commands.
Dial or Call : The dial or call
command can be used
interchangeably to dial a phone
number or a stored name tag.
Digit Dial : This command allows a
phone number to be dialed by
entering the digits one at a time.
Re-dial : This command is used to
dial the last number used on the cell
phone. Using the
“Dial”or“Call”
Command
1. Press and hold
b/gfor
two seconds.
2. Say “Dial”or“Call.”
3. Say the entire number without pausing, or say the name tag.
Once connected, the person called
will be heard through the audio
speakers.
Calling Emergency
1. Press and hold
b/gfor
two seconds. The system
responds “Ready,”followed by
a tone.
2. Say “Dial”or“Call.”
3. Say [emergency number].
4. Say “Dial”or“Call.”
Once connected, the person called
will be heard through the audio
speakers.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Infotainment System 141
Using the“Digit Dial” Command
The digit dial command allows a
phone number to be dialed by
entering the digits one at a time.
After each digit is entered, the
system repeats back the digit it
heard followed by a tone.
If an unwanted number is
recognized by the system, say
“Clear” at any time to clear the last
number.
To hear all of the numbers
recognized by the system, say
“Verify” at any time.
1. Press and hold
b/gfor
two seconds.
2. Say “Digit Dial.”
3. Say each digit, one at a time, that you want to dial. After
each digit is entered, the
system repeats back the digit it
heard followed by a tone. After
the last digit has been entered,
say “Dial.”
Once connected, the person called
will be heard through the audio
speakers. Using the
“Re-dial”Command
1. Press and hold
b/gfor
two seconds.
2. After the tone, say “Re-dial.”
Once connected, the person called
will be heard through the audio
speakers.
Receiving a Call
When an incoming call is received,
the audio system mutes and a ring
tone is heard in the vehicle.
. Press
b/gto answer the call.
. Press
c/xto ignore a call.
Call Waiting
Call waiting must be supported on
the cell phone and enabled by the
wireless service carrier.
.Press
b/gto answer an
incoming call when another call
is active. The original call is
placed on hold.
. Press
b/gagain to return to
the original call. .
To ignore the incoming call, no
action is required.
. Press
c/xto disconnect the
current call and switch to the call
on hold.
Three-Way Calling
Three-way calling must be
supported on the cell phone and
enabled by the wireless service
carrier.
1. While on a call, press
b/g.
2. Say “Three-way call.”
3. Use the dial or call command to dial the number of the third
party to be called.
4. Once the call is connected, press
b/gto link all callers
together.
Ending a Call
Pressc/xto end a call.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
142 Infotainment System
Muting a Call
During a call, all sounds from inside
the vehicle can be muted so that the
person on the other end of the call
cannot hear them.
.To mute a call, press
b/g, and
then say “Mute call.”
. To cancel mute, press
b/g,
and then say “Un-mute call.”
Transferring a Call
Audio can be transferred between
the Bluetooth system and the cell
phone.
The cell phone must be paired and
connected with the Bluetooth
system before a call can be
transferred. The connection process
can take up to two minutes after the
ignition is turned to on.
Transferring Audio from the
Bluetooth System to a Cell Phone
During a call with the audio in the
vehicle:
1. Press
b/g.
2. Say “Transfer Call.” Transferring Audio to the
Bluetooth System from a Cell
Phone
During a call with the audio on the
cell phone, press
b/g. The audio
transfers to the vehicle. If the audio
does not transfer to the vehicle, use
the audio transfer feature on the cell
phone. See your cell phone
manufacturer's user guide for more
information.
Voice Pass-Thru
Voice pass-thru allows access to the
voice recognition commands on the
cell phone. See your cell phone
manufacturer's user guide to see if
the cell phone supports this feature.
To access contacts stored in the cell
phone:
1. Press and hold
b/gfor
two seconds.
2. Say “Bluetooth.” This command
can be skipped.
3. Say “Voice.”The system
responds “OK, accessing
.” The cell phone's normal prompt
messages will go through their cycle
according to the phone's operating
instructions.
Dual Tone Multi-Frequency
(DTMF) Tones
The Bluetooth system can send
numbers and the numbers stored as
name tags during a call. You can
use this feature when calling a
menu-driven phone system.
Account numbers can also be
stored for use.
Sending a Number or Name Tag
During a Call
1. Press
b/g. The system
responds “Ready,”followed by
a tone.
2. Say “Dial.”
3. Say the number or name tag to send.
Clearing the System
Unless information is deleted out of
the in-vehicle Bluetooth system, it
will be retained indefinitely. This
includes all saved name tags in the

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Infotainment System 143
phone book and phone pairing
information. For information on how
to delete this information, see the
previous section“Deleting a Paired
Phone” and the previous sections
on deleting name tags.
Other Information
The Bluetooth word mark and logos
are owned by the Bluetooth SIG,
Inc. and any use of such marks by
General Motors is under license.
Other trademarks and trade names
are those of their respective owners.
See Radio Frequency Statement
0 331.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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144 Climate Controls
Climate Controls
Climate Control Systems
Climate Control Systems . . . . . 144
Rear Heating System . . . . . . . . . 146
Rear Climate ControlSystem . . . . . . . . . . . . . . . . . . . . . . 146
Air Vents
Air Vents . . . . . . . . . . . . . . . . . . . . . 149
Maintenance
Service . . . . . . . . . . . . . . . . . . . . . . . 149
Climate Control Systems
The heating, cooling, and ventilation for the vehicle can be controlled with
this system.
Vehicles without Air Conditioning
1. Fan Control
2. Temperature Control
3. Air Delivery Mode Control
9: Turn the knob clockwise or
counterclockwise to increase or
decrease the fan speed.
9: Turns the system off. Temperature Control :
Turn the
knob clockwise or counterclockwise
to increase or decrease the
temperature inside the vehicle.
Air Delivery Mode Control : Turn
the knob clockwise or
counterclockwise to change the
current airflow mode.H: Air is directed to the instrument
panel outlets.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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):Air is divided between the
instrument panel and floor outlets,
with some air directed toward the
windshield.
6: Air is directed to the floor
outlets with some air directed to the
windshield and side windows.
-: This mode clears the windows
of fog or moisture. Outside air is
directed to the floor and defroster
outlets. Adjust the temperature knob
for warmer or cooler air. The air
conditioning compressor might turn
on in this setting to dehumidify
the air.
1: This mode clears the
windshield of fog or frost more
quickly. Air is directed to the
windshield, with some to the floor
outlets and front side windows. The
air conditioning compressor might
turn on in this setting to dehumidify
the air.
Do not drive the vehicle until all the
windows are clear.
Vehicles with Air Conditioning
1. Fan Control
2. Temperature Control
3. Air Delivery Mode Control
4. Rear Window Defogger (If Equipped)
On hot days, open the windows to
let hot inside air escape; then close
them. This helps to reduce the time
needed for the vehicle to cool down
and the system operates more
efficiently.
#: Cools and dehumidifies the air
inside of the vehicle.
V: Cools the air inside the vehicle
faster, by recirculating the inside air.
Rear Window Defogger
If equipped with a rear window
defogger, a warming grid is used to
remove fog or frost from the rear
window.
1: Press to turn the rear window
defogger on or off. An indicator light
on the button comes on to show that
the rear window defogger is on.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
146 Climate Controls
The defogger only works when the
ignition is on. The defogger turns off
if the ignition is turned off or to ACC/
ACCESSORY.
Heated Mirrors: If equipped with
heated outside mirrors, the mirrors
heat to help clear fog or frost from
the surface of the mirror when
1is
pressed. See Heated Mirrors 022.
Do not drive the vehicle until all the
windows are clear.
Caution
Do not use a razor blade or sharp
object to clear the inside rear
window. Do not adhere anything
to the defogger grid lines in the
rear glass. These actions may
damage the rear defogger.
Repairs would not be covered by
the vehicle warranty.
Rear Heating System
If equipped, the rear heating system
lets you adjust the amount of air
flowing into the rear of the vehicle,
from the front seating area. This
feature works with the main climate
control system in the vehicle.
AUX : The thumbwheel for this
system is on the instrument panel
below the audio system.
9: Turn the thumbwheel up or
down to increase or decrease the
amount of heated air sent to the
rear seating area.
Q: This position supplies the most
amount of heat to the rear
seating area.
c: This position supplies half the
amount of heat to the rear
seating area.
R: This position supplies the least
amount of heat to the rear
seating area.
9: This turns the rear heating
system off.
Rear Climate Control
System
If equipped with a rear heating and
air conditioning system, it controls
the temperature, fan speed, and air
delivery for the rear seat
passengers only. The front climate
control panel is in the overhead
console between the driver and
front passenger.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Front Climate Control Panel
1. Fan Control
2. Air Delivery Mode Control
3. Temperature Control Use this control panel to maintain a
separate temperature setting. Adjust
the direction of the airflow or adjust
the fan speed for the rear seat
passenger(s).
When the fan knob is in the AUX
position, the rear climate control
panel can be used to adjust the
climate settings in the rear
seating area.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
148 Climate Controls
Rear Climate Control Panel
1. Fan Control
2. Air Delivery Mode Control
3. Temperature Control
For vehicles with a rear climate
control panel, it is located overhead
behind the driver and front
passenger, centered in front of the
second row. To adjust the rear
climate control panel settings by a
rear seat passenger, the front
climate control panel fan knob must
be in the AUX position. The fan
speed, air delivery mode, and
temperature can then be adjusted. AUX :
Turn the fan knob on the
front climate control panel to AUX to
let rear seat passengers use the
control panel in the rear seating
area. This disables the front control
panel. To return control to the front
panel, move the fan knob out
of AUX.
9: Turns the system off.
9:Turn clockwise or
counterclockwise to increase or
decrease the fan speed in the rear
seating area. Temperature Control :
Turn
clockwise or counterclockwise to
increase or decrease the
temperature in the rear
seating area.
The air conditioning system on the
main climate control panel must be
turned on to direct cooled air to the
rear of the vehicle. If it is not on,
then the temperature in the rear of
the vehicle remains at cabin
temperature.
Air Delivery Mode Control : Turn
clockwise or counterclockwise to
change the direction of the airflow in
the rear seating area.
To change the current mode, select
one of the following:
H: Air is directed to the upper
outlets, with some directed to the
floor outlets.
2: Air is directed to the floor
outlets.
Be sure to keep the area under the
front seats clear of any objects so
that the air inside of the vehicle can
circulate effectively.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Climate Controls 149
For information on how to use the
main climate control system, see
Climate Control Systems0144. For
information on ventilation, see Air
Vents 0149.Air Vents
Use the outlets located near the
center and on the sides of the
instrument panel to change the
direction of airflow.
Operation Tips
.
Clear away any ice, snow or
leaves from the air inlets at the
base of the windshield that may
block the flow of air into the
vehicle.
. Use of non-GM approved hood
deflectors may adversely affect
the performance of the system.
. Clear snow off the hood to
improve visibility and help
decrease moisture drawn into
the vehicle.
. Keep the path under the front
seats clear of objects to help
circulate the air inside of the
vehicle more effectively.
Maintenance
Service
All vehicles have a label underhood
that identifies the refrigerant used in
the vehicle. The refrigerant system
should only be serviced by trained
and certified technicians. The air
conditioning evaporator should
never be repaired or replaced by
one from a salvage vehicle.
It should only be replaced by a new
evaporator to ensure proper and
safe operation.
During service, all refrigerants
should be reclaimed with proper
equipment. Venting refrigerants
directly to the atmosphere is harmful
to the environment and may also
create unsafe conditions based on
inhalation, combustion, frostbite,
or other health-based concerns.
The air conditioning system requires
periodic maintenance. See
Maintenance Schedule 0305.