service CHEVROLET EXPRESS 2020 Get To Know Guide

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
Infotainment System 141
Using the“Digit Dial” Command
The digit dial command allows a
phone number to be dialed by
entering the digits one at a time.
After each digit is entered, the
system repeats back the digit it
heard followed by a tone.
If an unwanted number is
recognized by the system, say
“Clear” at any time to clear the last
number.
To hear all of the numbers
recognized by the system, say
“Verify” at any time.
1. Press and hold
b/gfor
two seconds.
2. Say “Digit Dial.”
3. Say each digit, one at a time, that you want to dial. After
each digit is entered, the
system repeats back the digit it
heard followed by a tone. After
the last digit has been entered,
say “Dial.”
Once connected, the person called
will be heard through the audio
speakers. Using the
“Re-dial”Command
1. Press and hold
b/gfor
two seconds.
2. After the tone, say “Re-dial.”
Once connected, the person called
will be heard through the audio
speakers.
Receiving a Call
When an incoming call is received,
the audio system mutes and a ring
tone is heard in the vehicle.
. Press
b/gto answer the call.
. Press
c/xto ignore a call.
Call Waiting
Call waiting must be supported on
the cell phone and enabled by the
wireless service carrier.
.Press
b/gto answer an
incoming call when another call
is active. The original call is
placed on hold.
. Press
b/gagain to return to
the original call. .
To ignore the incoming call, no
action is required.
. Press
c/xto disconnect the
current call and switch to the call
on hold.
Three-Way Calling
Three-way calling must be
supported on the cell phone and
enabled by the wireless service
carrier.
1. While on a call, press
b/g.
2. Say “Three-way call.”
3. Use the dial or call command to dial the number of the third
party to be called.
4. Once the call is connected, press
b/gto link all callers
together.
Ending a Call
Pressc/xto end a call.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
144 Climate Controls
Climate Controls
Climate Control Systems
Climate Control Systems . . . . . 144
Rear Heating System . . . . . . . . . 146
Rear Climate ControlSystem . . . . . . . . . . . . . . . . . . . . . . 146
Air Vents
Air Vents . . . . . . . . . . . . . . . . . . . . . 149
Maintenance
Service . . . . . . . . . . . . . . . . . . . . . . . 149
Climate Control Systems
The heating, cooling, and ventilation for the vehicle can be controlled with
this system.
Vehicles without Air Conditioning
1. Fan Control
2. Temperature Control
3. Air Delivery Mode Control
9: Turn the knob clockwise or
counterclockwise to increase or
decrease the fan speed.
9: Turns the system off. Temperature Control :
Turn the
knob clockwise or counterclockwise
to increase or decrease the
temperature inside the vehicle.
Air Delivery Mode Control : Turn
the knob clockwise or
counterclockwise to change the
current airflow mode.H: Air is directed to the instrument
panel outlets.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
Climate Controls 149
For information on how to use the
main climate control system, see
Climate Control Systems0144. For
information on ventilation, see Air
Vents 0149.Air Vents
Use the outlets located near the
center and on the sides of the
instrument panel to change the
direction of airflow.
Operation Tips
.
Clear away any ice, snow or
leaves from the air inlets at the
base of the windshield that may
block the flow of air into the
vehicle.
. Use of non-GM approved hood
deflectors may adversely affect
the performance of the system.
. Clear snow off the hood to
improve visibility and help
decrease moisture drawn into
the vehicle.
. Keep the path under the front
seats clear of objects to help
circulate the air inside of the
vehicle more effectively.
Maintenance
Service
All vehicles have a label underhood
that identifies the refrigerant used in
the vehicle. The refrigerant system
should only be serviced by trained
and certified technicians. The air
conditioning evaporator should
never be repaired or replaced by
one from a salvage vehicle.
It should only be replaced by a new
evaporator to ensure proper and
safe operation.
During service, all refrigerants
should be reclaimed with proper
equipment. Venting refrigerants
directly to the atmosphere is harmful
to the environment and may also
create unsafe conditions based on
inhalation, combustion, frostbite,
or other health-based concerns.
The air conditioning system requires
periodic maintenance. See
Maintenance Schedule 0305.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
156 Driving and Operating
There is no hard and fast rule about
hydroplaning. The best advice is to
slow down when the road is wet.
Other Rainy Weather Tips
Besides slowing down, other wet
weather driving tips include:
.Allow extra following distance.
. Pass with caution.
. Keep windshield wiping
equipment in good shape.
. Keep the windshield washer fluid
reservoir filled.
. Have good tires with proper
tread depth. See Tires0255.
. Turn off cruise control.
Hill and Mountain Roads
Driving on steep hills or through
mountains is different than driving
on flat or rolling terrain. Tips include:
.Keep the vehicle serviced and in
good shape.
. Check all fluid levels and brakes,
tires, cooling system, and
transmission. .
Shift to a lower gear when going
down steep or long hills.
{Warning
Using the brakes to slow the
vehicle on a long downhill slope
can cause brake overheating, can
reduce brake performance, and
could result in a loss of braking.
Shift the transmission to a lower
gear to let the engine assist the
brakes on a steep downhill slope.
{Warning
Coasting downhill in N (Neutral)
or with the ignition off is
dangerous. This can cause
overheating of the brakes and
loss of steering assist. Always
have the engine running and the
vehicle in gear. .
Drive at speeds that keep the
vehicle in its own lane. Do not
swing wide or cross the
center line.
. Be alert on top of hills;
something could be in your lane
(e.g., stalled car, crash).
. Pay attention to special road
signs (e.g., falling rocks area,
winding roads, long grades,
passing or no-passing zones)
and take appropriate action.
Winter Driving
Driving on Snow or Ice
Snow or ice between the tires and
the road creates less traction or
grip, so drive carefully. Wet ice can
occur at about 0 °C (32 °F) when
freezing rain begins to fall. Avoid
driving on wet ice or in freezing rain
until roads can be treated.
For slippery road driving:
.
Accelerate gently. Accelerating
too quickly causes the wheels to
spin and makes the surface
under the tires slick.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
Driving and Operating 163
Ignition Positions
0. Stopping the Engine/LOCK/OFF
1. ACC/ACCESSORY
2. ON/RUN
3. START
The ignition switch has four
positions.
To shift out of P (Park), the ignition
must be in ON/RUN and the brake
pedal must be applied.0 (Stopping the Engine/LOCK/
OFF) :
This position turns off the
vehicle. It also locks the ignition, the
transmission, and the steering
column, if equipped with a locking
steering column.
To turn off the vehicle:
1. Make sure that the vehicle is stopped.
2. Shift to P (Park).
3. Continue to hold the brake pedal, then set the parking
brake. See Parking Brake
0 177. 4. Push the key all the way in
toward the steering column (1),
then turn the key to
LOCK/OFF (2).
5. Remove the key.
6. Release the brake pedal.
See your dealer if the key can be
removed in any other position.
Retained Accessory Power (RAP)
will remain active. See Retained
Accessory Power (RAP) 0167.
A warning chime will sound when
the driver door is opened and the
key is in the ignition.
If equipped with a locking steering
column, the steering can bind with
the front wheels turned off center,
which may prevent key rotation out
of LOCK/OFF. If this happens, move
the steering wheel from right to left
while turning the key to ACC/
ACCESSORY. If this does not work,
then the vehicle needs service.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
164 Driving and Operating
{Warning
Turning off the vehicle while
moving may cause loss of power
assist in the brake and steering
systems and disable the airbags.
While driving, turn off the vehicle
only in an emergency.
In an emergency, if the vehicle
cannot be pulled over and must be
turned off while driving: 1. Push the key all the way in toward the steering column,
then turn the key to ACC/
ACCESSORY.
2. Brake using firm and steady pressure. Do not pump the
brakes repeatedly. This may
deplete power assist, requiring
increased brake pedal force.
3. Shift the vehicle to N (Neutral). This can be done while the
vehicle is moving. Continue
braking and steer the vehicle to
a safe location.
4. Come to a complete stop. 5. Shift to P (Park).
6. Continue to hold the brake
pedal, then set the parking
brake. See Parking Brake
0 177.
7. Push the key all the way in toward the steering column,
then turn the ignition to
LOCK/OFF.
8. Remove the key.
9. Release the brake pedal.
Caution
Use the correct key, make sure it
is all the way in —or pushed all
the way in toward the steering
column when turning off the
vehicle —and turn it only with
your hand.
1 (ACC/ACCESSORY) : This
position allows features such as the
infotainment system to operate
while the vehicle is off. It also
unlocks the steering column,
if equipped with a locking steering
column. Use this position if the vehicle must be pushed or towed.
See
Retained Accessory Power
(RAP) 0167.
From ON/RUN, push the key all the
way in toward the steering column,
then turn the key to ACC/
ACCESSORY.
If the key is left in ACC/
ACCESSORY with the engine off,
the battery could drain and the
vehicle may not start.
A warning chime will sound when
the driver door is opened and the
key is in the ignition.
2 (ON/RUN) : This position can be
used to operate the electrical
accessories and to display some
instrument cluster warning and
indicator lights. This position can
also be used for service and
diagnostics, and to verify the proper
operation of the malfunction
indicator lamp as may be required
for emission inspection purposes.
The switch stays in this position
when the engine is running. The
transmission is also unlocked in this
position.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
170 Driving and Operating
Shifting out of Park
The vehicle has an automatic
transmission shift lock control
system. You have to fully apply the
brakes before you can shift from
P (Park) when the ignition is on. See
Automatic Transmission0171.
The shift lock control system is
designed to:
. Prevent the ignition key from
being removed unless the shift
lever is in P (Park).
. Prevent movement of the shift
lever out of P (Park), unless the
ignition is on and the regular
brake pedal is applied.
The shift lock control system is
always functional except in the case
of a dead battery or low voltage
(less than 9 V) battery.
If the vehicle has an uncharged
battery or a battery with low voltage,
try charging or jump starting the
battery. See Jump Starting - North
America 0288.
To shift out of P (Park): 1. Apply the brake pedal. 2. Turn the ignition on.
3. Move the shift lever to the
desired position.
If you still are unable to shift out of
P (Park): 1. Ease the pressure on the shift lever.
2. While holding down the brake pedal, push the shift lever all
the way into P (Park).
3. Move the shift lever to the desired position.
If you are still having a problem
shifting, have the vehicle serviced.
Parking over Things
That Burn
{Warning
Things that can burn could touch
hot exhaust parts under the
vehicle and ignite. Do not park
over papers, leaves, dry grass,
or other things that can burn.
Engine Exhaust
{Warning
Engine exhaust contains carbon
monoxide (CO), which cannot be
seen or smelled. Exposure to CO
can cause unconsciousness and
even death.
Exhaust may enter the vehicle if: . The vehicle idles in areas
with poor ventilation
(parking garages, tunnels,
deep snow that may block
underbody airflow or tail
pipes).
. The exhaust smells or
sounds strange or different.
. The exhaust system leaks
due to corrosion or damage.
. The vehicle exhaust system
has been modified,
damaged, or improperly
repaired.
(Continued)

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
Driving and Operating 185
1. View displayed by thecamera
1. View displayed by thecamera
2. Corners of the rear bumper
Displayed images may be further or
closer than they appear. The area
displayed is limited and objects that
are close to either corner of the
bumper or under the bumper do not
display.
When the System Does Not
Seem To Work Properly
The RVC system might not work
properly or display a clear image if:
. It is dark. .
The sun or the beam of
headlamps is shining directly
into the camera lens.
. Ice, snow, mud, or anything else
builds up on the camera lens.
Clean the lens, rinse it with
water, and wipe it with a soft
cloth.
. The back of the vehicle is in an
accident. The position and
mounting angle of the camera
can change or the camera can
be affected. Be sure to have the
camera and its position and
mounting angle checked at your
dealer.
Troubleshooting
If the vehicle is in R (Reverse) and
a blue screen is displayed in the
mirror and then the display shuts
off, see your dealer for service.
Park Assist
If equipped, the Rear Park Assist
(RPA) system uses sensors on the
rear bumper to assist with parking
and avoiding objects while in
R (Reverse).
{Warning
The Park Assist system does not
detect children, pedestrians,
bicyclists, animals, or objects
below the bumper or that are too
close or too far from the vehicle.
It is not available at speeds
greater than 8 km/h (5 mph). To
prevent injury, death, or vehicle
damage, even with Park Assist,
always check the area around the
vehicle and check all mirrors
before backing.
How the System Works
RPA comes on automatically when
the shift lever is moved into
R (Reverse). A single beep sounds
to indicate the system is working.
RPA operates only at speeds less
than 8 km/h (5 mph).
An obstacle detection is indicated
by beeps. The time between beeps
gets shorter as the vehicle

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
186 Driving and Operating
approaches the obstacle. Repeated
beeps are heard when the distance
is less than 30 cm (12 in).
To be detected, objects must be at
least 25 cm (10 in) off the ground
and below rear door level. Objects
must also be within 2.5 m (8 ft) from
the rear bumper. This distance may
be less during warmer or humid
weather.
Turning the System On and Off
The system can be disabled through
the Driver Information Center (DIC).
See“Park Assist” underDriver
Information Center (DIC) 099.
RPA defaults to the on setting each
time the vehicle is started.
Turn RPA off when towing a trailer.
When the System Does Not
Seem to Work Properly
The following messages may be
displayed on the DIC:
SERVICE PARK ASSIST : If this
message occurs, take the vehicle to
your dealer for repair. PARK ASSIST OFF :
This message
occurs if the driver disables the
system or if the vehicle is driven
above 8 km/h (5 mph) in
R (Reverse).
PARK ASST BLOCKED SEE
OWNERS MANUAL : This
message can occur under the
following conditions:
. The sensors are not clean. Keep
the rear bumper free of mud,
dirt, snow, ice, slush, and frost.
The message may not clear until
frost or ice has melted all around
and inside the sensor.
. A trailer is attached to the
vehicle, or a bicycle or an object
hanging out of the rear door
during the current or last drive
cycle. RPA will return to normal
operation after it is determined
the object is removed. This
could take a few drive cycles.
. A tow bar is attached to the
vehicle. Other conditions may affect system
performance, such as vibrations
from a jackhammer or the
compression of air brakes on a very
large truck.
Forward Collision Alert
(FCA) System
If equipped, the FCA system may
help to avoid or reduce the harm
caused by front-end crashes. When
approaching a vehicle ahead too
quickly, FCA provides a red flashing
alert on the windshield and rapidly
beeps. FCA also lights an amber
visual alert if following another
vehicle much too closely.
FCA detects vehicles within a
distance of approximately 60 m
(197 ft) and operates at speeds
above 40 km/h (25 mph).
{Warning
FCA is a warning system and
does not apply the brakes. When
approaching a slower-moving or
(Continued)

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
188 Driving and Operating
Tailgating Alert
The vehicle ahead indicator will
display amber if following a detected
vehicle ahead much too closely.
Selecting the Alert Timing
The Collision Alert button is on the
center stack. Press
[to set the
alert timing to far, medium, near,
or off. The first button press shows
the current control setting on the
DIC. Additional button presses will
change this setting. The chosen
setting will remain until it is changed
and will affect both the Collision
Alert and the Tailgating Alert
features. The timing of both alerts
will vary based on vehicle speed.
The faster the vehicle speed, the
farther away the alert will occur.
Consider traffic and weather
conditions when selecting the alert timing. The range of selectable alert
timings may not be appropriate for
all drivers and driving conditions.
Unnecessary Alerts
FCA may provide unnecessary
alerts to turning vehicles, vehicles in
other lanes, objects that are not
vehicles, or shadows. These alerts
are normal operation and the
vehicle does not need service.
Cleaning the System
If the FCA system does not seem to
operate properly, cleaning the
outside of the windshield area in
front of the camera sensor may
correct the issue.
Side Blind Zone
Alert (SBZA)
If equipped, the SBZA system is a
lane-changing aid that assists
drivers with avoiding crashes that
occur with moving vehicles in the
side blind zone (or spot) areas. The
SBZA warning display will light up in
the corresponding outside side
mirror and will flash if the turn signal
is on.
{Warning
SBZA does not alert the driver to
vehicles rapidly approaching
outside of the side blind zones,
pedestrians, bicyclists,
or animals. It may not provide
alerts when changing lanes under
all driving conditions. Failure to
use proper care when changing
lanes may result in injury, death,
or vehicle damage. Before
making a lane change, always
check mirrors, glance over your
shoulder, and use the turn
signals.