service CHEVROLET KODIAK 2009 Owners Manual

DateMiles/km Or
HoursServiced ByMaintenance Record
6-35

DateMiles/km Or
HoursServiced ByMaintenance Record
6-36

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Customer Assistance for Text Telephone
(TTY) Users...............................................7-4
Customer Assistance Offices............................7-4
GM Mobility Reimbursement Program................7-5
Roadside Assistance Program..........................7-5
Collision Damage Repair.................................7-6
Reporting Safety Defects..................................7-9
Reporting Safety Defects to the
United States Government............................7-9
Reporting Safety Defects to the
Canadian Government.................................7-9
Reporting Safety Defects to
General Motors...........................................7-9
Service Publications Ordering Information.........7-10Vehicle Data Recording and Privacy................7-11
Vehicle Data Recording and Privacy
(Isuzu 7.8L L6 Engine)...............................7-11
Event Data Recorders
(Isuzu 7.8L L6 Engine)...............................7-12
OnStar
®(Isuzu 7.8L L6 Engine)......................7-13
Navigation System (Isuzu
7.8L L6 Engine)........................................7-13
Radio Frequency Identification (RFID)
(Isuzu 7.8L L6 Engine)...............................7-13
Section 7 Customer Assistance Information
7-1

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Chevrolet. Normally, any concerns with the
sales transaction or the operation of the vehicle will be
resolved by the dealer’s sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your concern
has not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general
manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, call the
GM Medium Duty Truck Customer Assistance Center
at 1-800-862-4389. In Canada, call GM of Canada
Customer Communication Centre in Oshawa at
1-800-263-3777 (English), or 1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Have the
following information available to give the Customer
Assistance Representative:
•Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
•Dealership name and location.
•Vehicle delivery date and present mileage.
When contacting Chevrolet, remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest following Step One first.
7-2

GM Mobility Reimbursement
Program
This program, available to qualified applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for your vehicle,
such as hand controls or a wheelchair/scooter lift.
The offer is available for a very limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details. TTY
users call 1-800-263-3830.
Roadside Assistance Program
GM Medium Duty truck’s Roadside Assistance provides
stranded owner/operators with towing service for
disabled GM Medium Duty trucks, during the base
and/or engine warranty period, to the nearest authorized
GM Medium Duty dealer. This service combines the
efforts of trained telephone representatives with a
network of GM Medium Duty truck services.
Call GM Medium Duty truck’s Roadside Assistance at
1-800-862-4389 to reach a qualified representative who
can assist you in arranging a tow to the nearest GM
Medium Duty truck dealer when your vehicle is disabled.
We also provide dealer information at no charge,
such as location of the nearest authorized GM Medium
Duty truck dealer and their hours of operation.
Our Roadside Assistance is available 24 hours a day,
7 days a week, 365 days a year which includes
weekends and holidays. Should you have questions
about GM Medium Duty truck Roadside Assistance, call
the GM Medium Duty Roadside Assistance Center or
contact your dealer.
Canadian Roadside Assistance
Whenever a Medium Duty truck owned and operated in
Canada becomes disabled, the owner/operator should
contact the Canadian Roadside Assistance Center
at 1-800-268-6800 for assistance.
7-5

Insuring Your Vehicle
Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage. There
are significant differences in the quality of coverage
afforded by various insurance policy terms. Many
insurance policies provide reduced protection to your GM
vehicle by limiting compensation for damage repairs by
using aftermarket collision parts. Some insurance
companies will not specify aftermarket collision parts.
When purchasing insurance, we recommend that you
assure your vehicle will be repaired with GM original
equipment collision parts. If such insurance coverage is
not available from your current insurance carrier,
consider switching to another insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts.
Read your lease carefully, as you may be charged at
the end of your lease for poor quality repairs.
If a Crash Occurs
Here is what to do if you are involved in a crash.
•Check to make sure that you are all right. If you
are uninjured, make sure that no one else in your
vehicle, or the other vehicle, is injured.
•If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your vehicle
only if its position puts you in danger or you are
instructed to move it by a police officer.
•Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental
frame of mind, or anything unrelated to the crash.
This will help guard against post-crash legal action.
•If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 7-5for more information.
•If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
•Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
7-7

Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Service Bulletins
Service Bulletins give additional technical service
information needed to knowledgeably service General
Motors cars and trucks. Each bulletin contains
instructions to assist in the diagnosis and service of
your vehicle.
Owner Information
Owner publications are written specifically for owners
and intended to provide basic operational information
about the vehicle. The owner manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee
Current and Past Model Order Forms
Technical Service Bulletins and Manuals are available
for current and past model GM vehicles. To request
an order form, specify year and model name of
the vehicle.
7-10

ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc.
on the World Wide Web at: helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
Vehicle Data Recording and
Privacy
Vehicle Data Recording and Privacy
(Isuzu 7.8L L6 Engine)
Your GM vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example,
your vehicle uses computer modules to monitor and
control engine and transmission performance, to monitor
the conditions for airbag deployment and deploy
airbags in a crash and, if so equipped, to provide
antilock braking to help the driver control the vehicle.
These modules may store data to help your
dealer/retailer technician service your vehicle. Some
modules may also store data about how you operate the
vehicle, such as rate of fuel consumption or average
speed. These modules may also retain the owner’s
personal preferences, such as radio pre-sets, seat
positions, and temperature settings.
7-11

OnStar®(Isuzu 7.8L L6 Engine)
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
Navigation System (Isuzu
7.8L L6 Engine)
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency Identification
(RFID) (Isuzu 7.8L L6 Engine)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
7-13

Child Restraints (cont.)
Securing a Child Restraint in the Center
Rear Seat Position...................................1-42
Securing a Child Restraint in the Right
Front Seat Position...................................1-44
Where to Put the Restraint...........................1-38
Chime Level Adjustment..................................3-58
Cigarette Lighter.............................................3-19
Cleaning
Aluminum or Chrome-Plated Wheels..............5-92
Exterior Lamps/Lenses.................................5-90
Fabric/Carpet..............................................5-88
Finish Care.................................................5-90
Instrument Panel, Vinyl, and Other
Plastic Surfaces.......................................5-89
Interior.......................................................5-87
Tires..........................................................5-92
Underbody Maintenance...............................5-93
Washing Your Vehicle...................................5-90
Weatherstrips..............................................5-89
Windshield and Wiper Blades........................5-91
Climate Control System...................................3-20
Outlet Adjustment........................................3-22
Rear Heating System...................................3-23
Clock, Setting.................................................3-48
Collision Damage Repair................................... 7-6
Control of a Vehicle.......................................... 4-3Coolant
Engine.......................................................5-47
Engine Temperature Gage............................3-34
Low Warning Light.......................................3-35
Surge Tank Pressure Cap.............................5-47
Cooling System..............................................5-43
Cruise Control................................................3-10
Customer Assistance Information
Customer Assistance for Text Telephone
(TTY) Users.............................................. 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-5
Reporting Safety Defects to General Motors........ 7-9
Reporting Safety Defects to the Canadian
Government.............................................. 7-9
Reporting Safety Defects to the
United States Government.......................... 7-9
Roadside Assistance Program......................... 7-5
Service Publications Ordering Information........7-10
D
Daytime Running Lamp...................................3-15
Daytime Running Lamps Indicator Light.............3-42
Defensive Driving............................................. 4-2
3