CHEVROLET S10 1993 2.G Owners Manual

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Recomm'ended Fluids & Lubricants
[Cont'cs,)
USAGE
Clutch Fork Ball Stud
Hood Latch Assembly
a. Pivots and spring anchor
b. Release Pawl
Front Wheel Bearings
Constant Velocity Universal Joint
Automatic Transmission Shift Linkage, Floor Shift Linkage,
Hood and Door Hinges, Body
Door Hinge Pins, Tailgate Hinge
.and Linkage, Folding Seat, Fuel Door Hinge
Key Lock Cylinders
Chassis Lubrication
Windshield Washer Solvent and
Anti-freeze Weatherstrip
Tailgate Mountea spare
I
Carrier
(If Equipped)
Outer Tailgate Handle Pivot Points
Gas Line
Weather Strips
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FLUID/LUBRICANT
Chassis lubricant meeting requirements of NLGl Grade 2,
Cataaorv LB or GC-LB IGM Part No. 10524971.
a. Engine oil (GM Part
No. 1050109).
b. Chassis lubricant meeting requirements
of GM-6031-M
Wheel bearing lubricant meeting requirements of NLGI Grade
2, Catagory GC or GC-LB (GM Part
No. 1051344).
Chassis lubricant meeting requirements
of NLGl Grade 2,
Catagory LB
or GC-LB (GM Part No. 1052497).
Engine oil
(GM Part No. 1052497).
GM Multi-Purpose lubricant (GM Part No. 12345120) or a
synthetic light weight engine oil (SAE 5W-30).
Chassis lubricant meeting requirements
of NLGl Grade 2,
Catagory LB or GC-LB (GM Part No. 1052497).
GM OptikIeenB washer solvent (GM Part
No. 1051515) or
equivalent.
~~ ~~~
Silicone grease (GM Part No. 1052863) or equivalent.
Multi-purpose lubricant meeting requirements
of GM Part No. .!
123451 20.
~~ ~
Gas Line De-lcer (GM Part No. 1051516).
Stxav-A-Saueek IGM Part No. 1052277).

Downloaded from www.Manualslib.com manuals search engine Scheduled Maintenance Services
Maintenance Record
After each of the preceding Scheduled Maintenance Services is performed,
record the date, odometer reading, services performed (list ite\
m numbers) and
who performed the services in the appropriate column. In addition, retain
copies of your receipts.
It is suggested that receipts be kept with your
Owner's Manual.
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It is important for you or a service station attendant to perform these
under-hood checks at each fuel
fill.
Check the engine oil level and add if necessary.
Check the engine coolant level and add if necessary.
Check the windshield washer fluid level and add if necessary.
See the Index under these items for information on how to che\
ck them.
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Scheduled Maintenance Services

Downloaded from www.Manualslib.com manuals search engine Customer Assistance information
Section
Here you will find out how to contact Chevrolet if you need \
assistance. This
section also tells you how to obtain service publications and \
how to report
any safety defects.
Customer Satisfaction Procedure
........................................................................\
. 8-2
Customer Assistance for HearinglSpeech Impaired ........................................... 8-3
GM Participation in Better Business Bureau MediatiodArbitration Progr\
am .... 8-3
Reporting Safety Defects ........................................................................\
.............. 8-4
Roadside Assistance ........................................................................\
.................... .8-5
Service Publications ........................................................................\
...................... 8-6
8-1

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and Chev\
rolet.
Normally, any concern with the sales transaction or the operati\
on of your
vehicle will be resolved by your dealer's Sales or Service Dep\
artments. Sometimes, however, despite the best intentions of all concerned,
misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE -Discuss your concern with a member of dealership
management. Complaints can often be quickly resolved at that le\
vel.
If the
matter has already been reviewed with the Sales, Service, or P\
arts Manager,
contact the owner of the dealership or the General Manager.
STEP TWO -If after contacting a member of Dealership Management, it
appears your concern cannot be resolved, by the dealership without fuhher
help, contact Chevrolet's Customer Assistance Center by calling
1-800-222-1020. In Canada, contact the GM of Canada Customer Assistance
Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854
(French).
In Mexico, call (525) 254-3777. In Puerto Rico or
U. S. Virgin Islands, call
1-809-763-1 315. In all other overseas locations, contact GM International
Export Sales in Canada by calling 1-416-644-4112.
For prompt assistance, please have the following information availabl\
e to give
the Customer Assistance Representative:
Your name, address, telephone number
Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate attached to the left top of the instrument
panel and visible through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call the toll-free number listed previously in order to
give your inquiry prompt attention. However,
if you wish to write Chevrolet,
write to: Chevrolet Motor Division, Chevrolet Customer Assistance\
Center, P.O.
Box 7047, Troy, MI 48007-7047.
A listing of all Chevrolet offices and offices outside the
U.S. which can assist
you can also be found in the warranty booklet. These services \
are not available in Canada.
8-2
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Downloaded from www.Manualslib.com manuals search engine When contacting Chevrolet, please remember that your concern wil\
l likely be resolved in the dealership, using the dealership's facilities, e\
quipment and
personnel. That is why we suggest you follow Step One first
if you have a
concern.
Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist owners who have hearing difficulties, Chevrolet has installed special
TDD (Telecommunications Devices for the Deaf) equipment at its\
Customer Assistance Center. Any hearing or speech impaired customer who \
has access
to a TDD or conventional teletypewriter (TTY) can communicate \
with Chevrolet by dialing:
In the United States
..................................................................... 1 -800-TDD-CHEV
In Canada
........................................................................\
.................. 1-800-263-3830
GM Participation in Better Business
Bureau Mediation/Arbitration Program"
*This program may not be available in all states, depending on state law.
Canadian owners refer to your warranty booklet.
General Motors reserves the right to change eligibility limitations. and/or to
discontinue its participation in this program.
Our experience has shown that the Customer Satisfaction Procedur\
e
described earlier in this section has been very successful in achieving
customer satisfaction. However,
if you have not been substantially satisfied,
Chevrolet wants you to be aware of GM's voluntary participation in a no-charge mediationlarbitration program called BBB AUTO LINE. This program
is administered by the Council of Better Business Bureaus through local
Better Business Bureaus. The program can resolve individual disp\
utes
involving vehicle repairs and the interpretation of your New Vehicle Limited
Warranty.
We prefer that you not resort to BBB AUTO LINE until after a final decision
is made under the Customer Satisfaction Procedure. However, you \
may file a
claim at any time by contacting your local Better Business Bur\
eau (BBB) at
the following toll-free number: 1-800-955-5100. For further information about
filing a claim, you may
also write to: BBB AUTO HOTLINE, Council of Better
Business Bureaus, 4200 Wilson Boulevard, Suite
800, Arlington, Virginia
22203.
8-3

Downloaded from www.Manualslib.com manuals search engine Customer Assistance lnformation
In order to file a claim, you will have to provide your name and address, the
vehicle identification number (VIN) of your vehicle, and a statement of the
nature of your complaint.
BBB staff may try to help resolve your dispute
through mediation. If mediation is not successful, or
if you do not wish to
participate in mediation, eligible customers may present their case
to an
impartial third-party arbitrator at an informal hearing. The arbitrator will render
a decision in your case, which you may accept or reject. If you accept a
valid arbitrator decision, GM will be bound by that decision. The entire dispute
settlement process should ordinarily take about
40 days from the time you file
your complaint to the time a decision is rendered (or
47 days if you did not
first contact your dealer or Chevrolet).
We encourage you
to use this program before or instead of resorting to the
courts. We believe it offers advantages over courts in most jurisdictions
because it is fast, free of charge, and informal (lawyers are not usually
present, although you may retain one at your expense
if you choose).
Arbitrators make decisions based on the principals of fairness and equity, and
are not required
to duplicate the functions of courts by strictly applying state
or federal law. If you wish to go
to court, however, we do not require that
you first file a claim with
BBB AUTO LINE* unless state law provides
otherwise. Whatever your preference may be, remember that
if you are
unhappy with the results of
BBB AUTO LINE, you can still go to court
because an arbitrator's decision is binding on GM but not on you, unless you
accept it.
Eligibility is limited by vehicle age/mileage, and other factors. For further
information concerning the program, call the
BBB at 1-800-955-5100. You may
also call the Chevrolet Customer Assistance Center.
*Some states may require that you file a claim with
BBB AUTO LINE before
resorting
to state-operated procedures (including court).
Reporting Safety Defects to the United
States Government
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform the Nation\
al
Highway Traffic Safety Administration (NHTSA), in addition to \
notifying General
Motors.
If NHTSA receives similar complaints, it may open an investigation, and if it
finds that a safety defect exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot become involved in i\
ndividual
problems between you, your dealer, or General
Motors.
8-4

Downloaded from www.Manualslib.com manuals search engine To contact NHTSA, you may either call the Auto Safety Hotline tol\
l-free at
1-800-424-9393 (or 366-0123 in the Washington,
DC area) or write to:
NHTSA,
US. Department of Transportation, Washington, D.C. 20590. You can
also obtain other information about motor vehicle safety from t\
he Hotline.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle has a \
safety defect,
you should immediately notify Transport Canada, in addition to notifying
General Motors of Canada Limited. You may write to: Transport Canada at
Box 8880, Ottawa, Ontario K1G 3J2.
Reporting Safety Defects to General
Motors
In addition to notifying NHTSA (or Transport Canada) in a situation like this,
we certainly hope you’ll notify
us. Please call us at 1-800-222-1020, or write:
Chevrolet Motor Division, Customer Assistance Center, Post Office\
Box 7047,
Troy, Michigan 48007-7047. In Canada, please call us at 1-800-263-3777
(English) or 1-800-263-7854 (French). Or, write: General Motors
of Canada
Limited, Customer Assistance Center, 1908 Colonel Sam Drive, Osh\
awa,
Ontario L1H 8P7.
Chevrolet/Geo Roadside Assistance
To enhance Chevrolet’s strong commitment to customer satisfaction,\
Chevrolet
is excited to announce the establishment of the ChevroletlGeo Roadside
Assistance Center.
As the owner of a 1993 ChevroletlGeo, membership in
Roadside Assistance is free.
Roadside Assistance is available 24 hours a day, 365 days a year, by calling
1-800-CHEV USA (1-800-243-8872). This toll-free number will pro\
vide you
over-the-phone roadside assistance with minor mechanical problems.\
If your
problem cannot be resolved over the phone, our advisors have a\
ccess to a
nationwide network of dealer recommended service providers. The following
services are available:
Towing
Locksmith
Tire repair
Glass replacement
* Rental car or taxi
Additional services as necessary
8-5

Downloaded from www.Manualslib.com manuals search engine Customer Assistance lnformation
The Roadside Assistance Center uses companies that will provide \
you with
quality and priority service. When roadside services are require\
d, our advisors
will explain any payment obligations that may be incurred for \
utilizing outside
services.
For prompt assistance when calling, please have the following availa\
ble to
give the advisor:
Vehicle Identification Number
License plate number
Vehicle color
Vehicle location
Telephone number where you can be reached
Description of problem
Please refer to the Roadside Assistance brochure inside your po\
rtfolio for full
program details.
In Canada, call 1-800-268-6800 for details on Roadside Assistance.
Service Publications
Information on how to obtain Product Service Publications, Subscriptions and
Indexes as described below is applicable only in the fifty
U.S. states (and the
District of Columbia) and only for light trucks with GWVR les\
s than 10,000
pounds
(4536 kg).
In Canada, information pertaining
to Product Service Bulletins and Indexes
can be obtained by writing to: General Motors of Canada Limited, Service
Publications Department, 1908 Colonel Sam
Dr., Oshawa, Ontario L1 H 8P7.
Chevrolet regularly sends its dealers useful service bulletins a\
bout Chevrolet products. Chevrolet monitors product performance in the field. We then
prepare bulletins for servicing our products better. Now, you can get these
bulletins too.
Bulletins cover various subjects. Some pertain to the proper use and care of
your vehicle. Some describe costly repairs. Others describe inex\
pensive repairs which,
if done on time with the latest parts, may avoid future costly
repairs. Some bulletins tell a technician how to repair a new
or unexpected
condition. Others describe a quicker way
to fix your vehicle. They can help a
technician service your vehicle better.
8-6