ESP DODGE DURANGO 2020 Owners Manual

WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway \
motor vehicle can expose you to
chemicals including engine exhaust, carbon monoxide, phthalates, and lea\
d, which are known to the State of California to
cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash\
your hands frequently
when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipme\
nt that are either standard or optional on this vehicle. This manual may also include
a description of features and equipment that are no longer available or \
were not ordered on this vehicle. Please disregard any features and equipment described in this
manual that are not on this vehicle. FCA US LLC reserves the right to make changes in design and specificat\
ions, and/or make additions to or improvements to its
products without imposing any obligation upon itself to install them on \
products previously manufactured.
With respect to any vehicles sold in Canada, the name FCA US LLC shall b\
e deemed to be deleted and the name FCA Canada Inc. used in substitution therefore.
If you are the first registered retail owner of your vehicle, you may \
obtain a complimentary printed copy of the Warranty Booklet by calling 1-800-423-6343 (U.S.) or
1-800-387-1143 (Canada) or by contacting your dealer.
This Owner’s Manual is intended to familiarize you with the important features of y\
our vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect manuals and
Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting www.techauthority.com and Canadian
residents can purchase replacement kits by calling 1-800-387-1143.The driver’s primary responsibility is the safe operation of the vehicle. Driving w\
hile distracted can result in loss of vehicle control, resulting in an accident and
personal injury. FCA US LLC strongly recommends that the driver use extreme caution whe\
n using any device or feature that may take their attention off the road.
Use of any electrical devices, such as cellular telephones, computers, p\
ortable radios, vehicle navigation or other devices, by the driver while the vehicle is moving
is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while th\
e vehicle is moving. If you find yourself
unable to devote your full attention to vehicle operation, pull off the \
road to a safe location and stop your vehicle. Some states or provinces prohibit the use of
cellular telephones or texting while driving. It is always the driver’\
s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Dodg\
e brand vehicle and to provide a convenient reference source
for common questions.
Not all features shown in this manual may apply to your vehicle. For add\
itional information, visit www.mopar.com (U.S.), www.mopar.ca (Canada) or your local
Dodge brand dealer.
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired with blood alcohol levels
far below the legal minimum. If you are drinking, don’t drive. Ride with a designated non-drinking driver, call a cab, a friend or use
public transportation.
DRIVING AND ALCOHOL
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower and your judg\
ment is impaired
when you have been drinking. Never drink and then drive.
WARNING!

6
RECREATIONAL TOWING (BEHIND
MOTORHOME, ETC.) ......................................... 253 Towing This Vehicle Behind Another
Vehicle .......................................................253 Recreational Towing — Rear-Wheel
Drive Models ..............................................254 Recreational Towing — All Wheel Drive
Models (Single-Speed Transfer Case) ......254 Recreational Towing — All-Wheel Drive
Models (Two-Speed Transfer Case) ..........254
DRIVING TIPS ..................................................... 257
On-Road Driving Tips .................................257
Off-Road Driving Tips .................................258
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS ....................... 261
ASSIST AND SOS MIRROR — IF EQUIPPED.... 261General Information ..................................265
BULB REPLACEMENT ....................................... 266
Replacement Bulbs .................................266
Bulb Replacement ....................................268
FUSES .................................................................. 269
General Information ..................................270Underhood Fuses.......................................270 JACKING AND TIRE CHANGING .......................275
Run Flat Tires ............................................. 276
Jack Location ............................................. 276
Spare Tire Stowage ................................... 277
Spare Tire Removal ................................... 277
Preparations For Jacking .......................... 279Jacking Instructions .................................. 279Road Tire Installation ................................ 283
JUMP STARTING ................................................ 283
Preparations For Jump Start ..................... 284Jump Starting Procedure .......................... 285
REFUELING IN EMERGENCY –
IF EQUIPPED ...................................................... 286
IF YOUR ENGINE OVERHEATS .........................287
MANUAL PARK RELEASE .................................. 287
FREEING A STUCK VEHICLE .............................289
TOWING A DISABLED VEHICLE .......................290 Rear Wheel Drive Models.......................... 292All Wheel Drive Models.............................. 292
TOWING A DISABLED SRT VEHICLE ................293
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS) .................................................................293
EVENT DATA RECORDER (EDR) .......................293
SERVICING AND MAINTENANCE
SCHEDULED SERVICING — NON-SRT .............. 294
Maintenance Plan — Non-SRT .................. 294Heavy Duty Use Of The Vehicle................. 298
SCHEDULED SERVICING – SRT ....................... 298
Maintenance Plan — SRT .......................... 300
ENGINE COMPARTMENT .................................. 304
3.6L Engine ................................................ 304
5.7L Engine ................................................ 305
6.4L Engine ................................................ 306
Checking Oil Level ..................................... 307
Adding Washer Fluid ................................ 307
Maintenance-Free Battery ....................... 307Pressure Washing...................................... 308
DEALER SERVICE .............................................. 308
Engine Oil .................................................. 308
Engine Oil Filter ......................................... 311Engine Air Cleaner Filter............................ 311Air Conditioner Maintenance .................... 313Accessory Drive Belt Inspection ............... 315Body Lubrication ....................................... 316
Windshield Wiper Blades ......................... 316
Exhaust System ........................................ 320
Cooling System .......................................... 321
Brake System ............................................ 325Automatic Transmission............................ 326Front/Rear Axle Fluid ............................... 327Transfer Case ............................................ 327

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GETTING TO KNOW YOUR VEHICLE17
Duplication of key fobs may be performed at an
authorized dealer. This procedure consists of
programming a blank key fob to the vehicle
electronics. A blank key fob is one that has
never been programmed.
NOTE:
When having the Sentry Key Immobilizer system
serviced, bring all vehicle keys with you to an
authorized dealer.
General Information
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:

1. This device may not cause harmful
interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation. Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:

1. l'appareil ne doit pas produire de
brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro -
mettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.
IGNITION SWITCH
KEYLESS PUSH BUTTON IGNITION
This feature allows the driver to operate the
ignition with the push of a button, as long as the
key fob is in the passenger compartment.
The Keyless Push Button Ignition has three
operating modes which are labeled and will
illuminate when in position. The three modes
are OFF, ACC, and ON/RUN.

Keyless Push Button Ignition

1 — OFF
2 — ACC
3 — ON/RUN
2

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GETTING TO KNOW YOUR VEHICLE21
REMOTE START COMFORT SYSTEMS —
I
F EQUIPPED
When Remote Start is activated, the heated
steering wheel and driver heated seat features
will automatically turn on in cold weather. In
warm weather, the driver vented seat feature
will automatically turn on when the remote start
is activated. These features will stay on through
the duration of Remote Start or until the ignition
switch is placed in the ON/RUN position.
NOTE:
The Remote Start Comfort system can be acti -
vated and deactivated through the Uconnect
System. Refer to “Uconnect Settings” in
“Multimedia” for further information on Remote
Start Comfort system operation.
GENERAL INFORMATION
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:
1. This device may not cause harmful
interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation.
Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:

1. l'appareil ne doit pas produire de brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro -
mettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada. NOTE:
Changes or modifications not expressly
approved by the party responsible for compli
-
ance could void the user’s authority to operate
the equipment.
SENTRY KEY
The Sentry Key Immobilizer system prevents
unauthorized vehicle operation by disabling the
engine. The system does not need to be armed
or activated. Operation is automatic, regardless
of whether the vehicle is locked or unlocked.
The system uses a key fob and a Keyless Push
Button Ignition, and a Radio Frequency (RF)
receiver to prevent unauthorized vehicle
operation. Therefore, only key fobs that are
programmed to the vehicle can be used to start
and operate the vehicle. If an invalid key fob is
used to attempt to start and operate the
vehicle, the system will not allow the engine to
crank. If an invalid key fob is used to start the
engine, the system will shut the engine off in
two seconds.
2

20_WD_OM_EN_USC_t.book Page 21

GETTING TO KNOW YOUR VEHICLE23
Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:

1. l'appareil ne doit pas produire de
brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro -
mettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.VEHICLE SECURITY ALARM — IF EQUIPPED
The vehicle security alarm monitors the vehicle
doors for unauthorized entry and the Keyless
Enter-N-Go ignition for unauthorized operation.
While the vehicle security alarm is armed,
interior switches for door locks and liftgate
release are disabled. If something triggers the
alarm, the vehicle security alarm will provide the
following audible and visible signals: the horn
will pulse, the park lamps and/or turn signals
will flash, and the vehicle security light in the
instrument cluster will flash.
TO ARM THE SYSTEM
Follow these steps to arm the vehicle security
alarm:

1. Make sure the vehicle’s ignition is placed in the OFF position. Refer to "Ignition
Switch" in this chapter for further
information.
2. Perform one of the following methods to
lock the vehicle:
Push lock on the interior power door lock
switch with the driver and/or passenger
door open.
Push the lock button on the exterior
Passive Entry Door Handle with a valid
key fob available in the same exterior
zone (refer to “Keyless Enter-N-Go —
Passive Entry" in “Doors” in this chapter
for further information).
Push the lock button on the key fob.
3. If any doors are open, close them.
Security System Manual Override
The vehicle security alarm will not arm if you
lock the doors using the manual door lock.
2

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26GETTING TO KNOW YOUR VEHICLE
If you push the door lock switch while the
ignition position is in ACC or ON/RUN and the
driver or front passenger's door is open, the
doors will not lock.
If a rear door is locked, it cannot be opened
from inside the vehicle without first unlocking
the door. The door may be unlocked manually
by raising the lock knob.
KEYLESS ENTER-N-GO — PASSIVE
E
NTRY
The Passive Entry system is an enhancement to
the vehicle’s Remote Keyless Entry (RKE)
system and a feature of Keyless Enter-N-Go —
Passive Entry. This feature allows you to lock
and unlock the vehicle’s door(s) without having
to push the key fob lock or unlock buttons.
NOTE:
Passive Entry may be programmed on/off.
Refer to “Uconnect Settings” in “Multimedia”
for further information.
If wearing gloves on your hands, or if it has
been raining/snowing on the Passive Entry
door handle, the unlock sensitivity can be
affected, resulting in a slower response time.
If the vehicle is unlocked by Passive Entry
and no door is opened within 60 seconds, the
vehicle will re-lock and will arm the security
alarm (if equipped).
The key fob may not be able to be detected by
the vehicle Passive Entry system if it is
located next to a mobile phone, laptop or
other electronic device; these devices may
block the key fob's wireless signal and
prevent the passive entry handle from
locking/unlocking the vehicle.
Passive Entry activates illuminated approach
for the time set by the customer (0, 30, 60, or
90 seconds), and flashes the turn signal
lights. Refer to “Uconnect Settings” in “Multi -
media” for further information
To Unlock From The Driver's Side:
With a valid Passive Entry key fob within 5 ft
(1.5 m) of the driver's door handle, grab the
driver's front door handle to unlock the driver's
door automatically. The interior door panel lock
knob will raise when the door is unlocked.
Grab The Door Handle To Unlock

NOTE:
If “Unlock All Doors 1st Press” is programmed,
all doors will unlock when you grab hold of the
driver’s front door handle. To select between
“Unlock Driver Door 1st Press” and “Unlock All
Doors 1st Press”, refer to “Uconnect Settings”
in “Multimedia” for further information.
To Unlock From The Passenger Side:
With a valid Passive Entry key fob within 5 ft
(1.5 m) of the passenger door handle, grab the
front passenger door handle to unlock all four
doors automatically. The interior door panel
lock knob will raise when the door is unlocked.

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GETTING TO KNOW YOUR VEHICLE29
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:

1. This device may not cause harmful
interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation.
Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:

1. l'appareil ne doit pas produire de brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro -
mettre le fonctionnement. La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no
cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.
AUTOMATIC UNLOCK ON EXIT FEATURE
— I
F EQUIPPED
If Auto Unlock is enabled, this feature will
unlock all the doors when any door is opened if
the vehicle is in PARK.
Refer to “Uconnect Settings” in “Multimedia”
for further information.
AUTOMATIC DOOR LOCKS — IF
E
QUIPPED
When enabled, the door locks will lock
automatically when the vehicle’s speed
exceeds 15 mph (24 km/h). Auto door lock
feature is enabled/disabled in the Uconnect
Settings sections in the radio. Refer to
“Uconnect Settings” in “Multimedia” for further
information.
CHILD-PROTECTION DOOR LOCK
S
YSTEM — REAR DOORS
To provide a safer environment for small
children riding in the rear seats, the rear doors
are equipped with Child-Protection Door Lock
system.
To Engage Or Disengage The Child Protection
Door Lock System

1. Open the rear door.

2. Insert the tip of the emergency key into the
lock and rotate to the lock or unlock
position.
2

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40GETTING TO KNOW YOUR VEHICLE
When you place the vehicle’s ignition in the
OFF position, the driver seat will move about
2.4 inches (60 mm) rearward if the driver
seat position is greater than or equal to
2.7 inches (67.7 mm) forward of the rear stop. The seat will return to its previously set
position when you place the vehicle’s ignition
in the ACC or RUN position.
The Easy Entry/Easy Exit feature is disabled
when the driver seat position is less than 0.9
of an inch (22.7 mm) forward of the rear
stop. At this position, there is no benefit to
the driver by moving the seat for Easy Exit or
Easy Entry.
When enabled in Uconnect Settings, Easy Entry
and Easy Exit positions are stored in each
memory setting profile. Refer to “Driver Memory
Settings — If Equipped” in this chapter for
further information.
NOTE:
The Easy Entry/Exit feature is not enabled when
the vehicle is delivered from the factory. The
Easy Entry/Exit feature is enabled (or later
disabled) through the programmable features
in the Uconnect system. Refer to “Uconnect
Settings” in “Multimedia” for further
information.
HEATED SEATS — IF EQUIPPED
On some models, the front and rear seats may
be equipped with heaters located in the seat
cushions and seatbacks.
Front Heated Seats
The front heated seat control buttons are
located within the climate or controls screen of
the touchscreen. You can choose from HI, LO, or OFF heat
settings. The indicator arrows on the
touchscreen buttons indicate the level of heat
in use. Two indicator arrows will illuminate for
HI, and one for LO. Turning the heating
elements off will return the user to the radio
screen.
Press the heated seat button once to turn
the HI setting on.
Press the heated seat button a second
time to turn the LO setting on.
Press the heated seat button a third time
to turn the heating elements off.
NOTE:
Once a heat setting is selected, heat will be
felt within two to five minutes.
The engine must be running for the heated
seats to operate.
The level of heat selected will stay on until
the operator changes it.
WARNING!
Persons who are unable to feel pain to the
skin because of advanced age, chronic
illness, diabetes, spinal cord injury, medica -
tion, alcohol use, exhaustion or other phys -
ical condition must exercise care when
using the seat heater. It may cause burns
even at low temperatures, especially if
used for long periods of time.
Do not place anything on the seat or seat -
back that insulates against heat, such as a
blanket or cushion. This may cause the seat
heater to overheat. Sitting in a seat that has
been overheated could cause serious
burns due to the increased surface
temperature of the seat.

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GETTING TO KNOW YOUR VEHICLE41
(Continued)
Vehicles Equipped With Remote Start
On models that are equipped with remote start,
the heated seats can be programmed to come
on during a remote start.
This feature can be programmed through the
Uconnect system. Refer to “Uconnect Settings”
in “Multimedia” for further information.Rear Heated Seats — If Equipped
On some models, the two rear outboard seats
may be equipped with heated seats. There are
two heated seat switches that allow the rear
passengers to operate the seats independently.
The heated seat switches for each heater are
located on the rear of the center console.
You can choose from HI, MED, LO, or OFF heat
settings. Amber indicator lights in each switch
indicate the level of heat in use.
Rear Heated Seat Switches

You can choose from HI, LO, or off heat settings.
Amber indicator lights in each switch indicate
the level of heat in use. Two indicator lights will
illuminate for HI, one for LO and none for OFF.
Push the switch once to turn the HI setting
on.
Push the switch a second time to turn the
LO setting on.
Push the switch a third time to turn the
heating elements off.
The level of heat selected will stay on until the
operator changes it.
NOTE:
The engine must be running for the heated
seats to operate.
WARNING!
Persons who are unable to feel pain to the
skin because of advanced age, chronic
illness, diabetes, spinal cord injury, medica -
tion, alcohol use, exhaustion or other phys -
ical condition must exercise care when
using the seat heater. It may cause burns
even at low temperatures, especially if
used for long periods of time.
Do not place anything on the seat or seat -
back that insulates against heat, such as a
blanket or cushion. This may cause the seat
heater to overheat. Sitting in a seat that has
been overheated could cause serious
burns due to the increased surface
temperature of the seat.
WARNING!
Persons who are unable to feel pain to the
skin because of advanced age, chronic
illness, diabetes, spinal cord injury, medica -
tion, alcohol use, exhaustion or other phys -
ical condition must exercise care when
using the seat heater. It may cause burns
even at low temperatures, especially if
used for long periods of time.
2

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GETTING TO KNOW YOUR VEHICLE47
HEATED STEERING WHEEL — IF
E
QUIPPED
The steering wheel contains a heating element
that helps warm your hands in cold weather.
The heated steering wheel has only one
temperature setting. Once the heated steering
wheel has been turned on, it will stay on until
the operator turns it off. The heated steering
wheel may not turn on when it is already warm. The heated steering wheel control button is
located on the center of the instrument panel
below the touchscreen and within the climate or
controls screen of the touchscreen.
Push the heated steering wheel button
once to turn the heating element on.
Push the heated steering wheel button a
second time to turn the heating element off.
NOTE:
The engine must be running for the heated
steering wheel to operate.
Vehicles Equipped With Remote Start
On models that are equipped with remote start,
the heated steering wheel can be programmed
to come on during a remote start.
This feature can be programmed through the
Uconnect system. Refer to “Uconnect Settings”
in “Multimedia” for further information.
MIRRORS
INSIDE DAY/NIGHT MIRROR — IF
E
QUIPPED
The mirror head can be adjusted up, down, left,
and right for various drivers. The mirror should
be adjusted to center on the view through the
rear window.
WARNING!
Do not adjust the steering column while
driving. Adjusting the steering column while
driving or driving with the steering column
unlocked, could cause the driver to lose
control of the vehicle. Failure to follow this
warning may result in serious injury or death.
WARNING!
Persons who are unable to feel pain to the
skin because of advanced age, chronic
illness, diabetes, spinal cord injury, medica -
tion, alcohol use, exhaustion, or other phys -
ical conditions must exercise care when
using the steering wheel heater. It may
cause burns even at low temperatures,
especially if used for long periods.
Do not place anything on the steering wheel
that insulates against heat, such as a
blanket or steering wheel covers of any type
and material. This may cause the steering
wheel heater to overheat.
2

20_WD_OM_EN_USC_t.book Page 47