FIAT DOBLO 2009 2.G Blue And Me Manual

60
Problem Probable cause Possible solution
The system does not respond to a voice
command or to the press of a button
❒Press ‘and give the voice
command again
Make sure you speak clearly
at a normal volume
❒Press ß/MENUand try again
manually. Make sure that you
act within around eight seconds
of pressing
ß/MENU
❒If you do not speak soon enough
after pressing
‘, the system
stops the voice interaction
❒If you speak too far from the
vehicle's microphone (for example,
if you are sitting in the rear seat),
the system may not recognise
your voice command
❒If, after having pressed ‘, you
do not wait for the audible signal,
the system will only receive part
of your voice command
and it will not recognise it
❒If you do not press ‘before
giving a voice command, the system
does not activate voice recognition
and will not be able to recognise
your commands
❒If you do not press ß/MENUto
enter the Main Menu, you cannot
manually access the Blue&Me™
functions management menu
❒If you do not act within about eight
seconds of pressing
ß/MENU, the
system will no longer respond to
button pressing
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61
Problem Probable cause Possible solution
The system prompts you to enter
a PIN code, but you are not registering
a phone
When you are very near the vehicle and
you take a call with the answer button
on your mobile phone, the vehicle's
hands-free function is automatically
activated (the speaker's voice is played
over the speakers in the passenger
compartment)Select DELETE USERSon the
system and delete all the registrations,
then register the mobile phone again

SETTINGS – MANAGING DATA
AND CONTACTS

SETTINGS – MOBILE PHONE
REGISTRATION
Refer to your mobile phone's manual
to find out how to configure the call
management mode After you have deleted the user infor-
mation relating to the registration of
your mobile phone, the Bluetooth
®
connection between the phone and
Blue&Me™is no longer active
For some types of mobile phone,
you need to set the incoming call
management mode to automatic
transfer to the hands-free system
or transfer on request (by means of
specific controls on the mobile phone)
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62
Problem Probable cause Possible solution
If you try and register a phone that
has already been registered, the display
shows: Registration unsuccessful
or, the system says “Registration
unsuccessful. Please try again”
After having copied the mobile's
phonebook to the hands-free system,
the titles, qualifications or middle initials
(Mr, Dr, BA, QC, etc.) in the name
have not been recognised by the voice
recognition system
You need to register your phone only once;
after that, Blue&Me™will automatically
connect to it every time you get in the
vehicle and turn the ignition key to MAR.
If you need to repeat the registration of
a mobile phone that has already been
registered, select DELETE USERSon
the system and then repeat registration

SETTINGS – MANAGING DATA
AND CONTACTS

SETTINGS – MOBILE PHONE
REGISTRATION
When you call a contact in your
mobile's phonebook using voice
recognition, say the name without using
titles, qualifications or middle initials
If you have two contacts with similar
names and/or surnames in your mobile
phonebook, change one of the names to
make it unique and copy the phonebook
onto the hands-free system again Before repeating the registration
of a mobile phone that has already
been registered, you need to delete
the information relating to the previous
registrations on Blue&Me™
When you call a contact in your
mobile phonebook using voice
commands, the voice recognition
system does not support the use
of titles, qualifications or middle initials
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63
Problem Probable cause Possible solution
In some cases, it is not possible to call
phone numbers that contain an
international prefix
(e.g. +39 Italy, +44 UK, +33 France etc.)
Replace the “+” at the start of the
country prefix with “00”
(e.g. +39 becomes 0039).When a transfer of names and/or telephonenumbers is carried out from themobile
phone to the hands-free system, the
“+” symbol is omitted for some
mobile phones
To see the list of mobile phones and functions supported, visit the Blue&Me™ section of www.fiat.com or call Customer
Services on 800.3428.0000.
Here, you can find:
❒a quick guide with usage tips;
❒a guide to using a mobile phone for registration;
❒advice on connecting an iPod;
❒the nine available voice recognition language files that can be downloaded individually onto Blue&Me™(Italian, French, English,
German, Spanish, Portuguese, Dutch, Polish, Brazilian).
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64
SMS MESSAGE READER
Problem Probable cause Possible solution
I can receive SMS messages on my
mobile phone but not on Blue&Me™
The SMS messages received from the
phone operator's service centre
incorrectly display the sender's name
or number
Blue&Me™has stopped receiving
messages from your mobile phone
Some SMS messages on your mobile
phone are not displayed in the SMS
message inbox of Blue&Me™
Check that your mobile phone supports
the function of transferring SMS messages
via Bluetooth
®or, for more information,
refer to the LIST OF PHONES SUPPORTED
BY BLUE&ME™section or the
Blue&Me™section of www.fiat.com.
–
On the notification settings menu,
set VISUAL+AUDIBLE
or the VISUAL NOTIFICATION

SMS MESSAGE READER
FUNCTIONS – NOTIFICATION
SETTINGS
IT IS possible to delete SMS messages
saved by Blue&Me™.

SMS MESSAGE READER
FUNCTIONS, paragraphs on
MANAGING SMS MESSAGES and
DELETING ALL SMS TEXT MESSAGES Not all mobile phones support the
transfer of an SMS message to
Blue&Me™
Not all mobile phones support the correct
transfer to Blue&Me™of the name of the
service provider that has sent the SMS
message
You may have accidentally chosen
NOT ACTIVE in the menu
Notification settings
Blue&Me™is capable of reading
and saving the last 20 SMS messages
received while the mobile phone is connected
to the system.Messages received in other
contexts are not transferred to
Blue&Me™
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65
Problem Probable cause Possible solution
Some SMS messages, or part of them,
are not read or are notread correctly
by the Blue&Me™hands-free system
The Blue&Me™SMS message reader
displays the telephone number of the
sender rather than the contact name
Sometimes it is not possible to call
the sender of the SMS message received
Some special characters in the received
SMS message cannot be interpreted
by Blue&Me™
Probably, when registering the phone,
it was decided not to download the
phonebook, or if your mobile phone
supports only the management
of individual contacts, it was decided
to download only some contacts
Some SMS messages, for example those
sent from a service provider, do not
have the sender's number associated
with them, therefore the CALL option
cannot be used–
To download your mobile
phonebook, refer to the appropriate
item in the settings menu

SETTINGS, paragraphs on
REGISTERING YOUR MOBILE
PHONE and MANAGING
USER DATA
–
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66
MEDIA PLAYER
Problem Probable cause Possible solution
Display shows: NO FILE
or, Blue&Me™says:
“No multimedia file found”
After having inserted a USB device and
turned the ignition key to MAR,
no music is heard
After having inserted a USB device
and turned the ignition key
to MAR, there are malfunctions
in Blue&Me™ (e.g. failure to play
music tracks or no voice messages)
❒Follow the instructions to connect
your UBS device to Blue&Me™.
❒Put the digital audio files on your
USB storage device following the
instructions in your multimedia file
management software.
❒Remove the USB device from the
vehicle's USB port and reinsert it.
When it is inserted again, the
multimedia library will be recreated.
❒To be compatible with Blue&Me™,
a USB device must be classified as
a USB mass storage device.
Wait for the library to be created.
If the creation of the library takes too
long, you can decide to reduce the
number of digital audio files on your
USB device.
Disable this function on the USB
device.
❒No USB device is connected to the
vehicle's USB port.
❒No digital audio file is present on the
USB storage device.
❒If there is a break in the power
supply, for example if the car
battery is disconnected, Blue&Me™
loses power temporarily and the
multimedia library must be recreated
❒Your USB storage device is not
supported by Blue&Me™.
Creating the multimedia library may
take several minutes.
You may have used a USB device with
its PASSWORD function on.
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67
Problem Probable cause Possible solution
Display shows:NO PLAYLIST
or, Blue&Me™says:
“No playlist found”
Display shows:
PLAYLIST ERROR
Display shows:
PLAYLIST EMPTY
or, Blue&Me™says:
“Playlist empty”
Display shows:FILE ERROR
Sound system display shows:
MEDIAPLAYERwithout
USB device connected to
the USB port on the vehicle
Create a playlist on your computerusing
your multimedia file management software,
and add it to your USB device
❒Make sure the playlist is in
.m3uor .wplformat.
❒Create the playlist again following the
instructions in the
CREATING A PLAYLIST FOR Blue&Me™
section of SUGGESTIONS.
❒If the problem persists, delete the playlist
from your USB device.
❒Delete the playlist from your USB device
or insert the multimedia files in the playlist,
using your multimedia file management
software.
❒Reduce the number of songs in the playlist,
using your multimedia file management
software.
If the digital audio is damaged, delete it from
your USB device
❒Press the SRC/OKbutton or the appropriate
buttons on the front of thesound system to
change the audio source.
❒With the ignition key turned to MAR, insert
and then remove the USB device from the
vehicle's USB port.
❒To avoid the MEDIAPLAYERwithout USB
device message, we suggest you always extract
the device with the ignition key turned to MAR,
or you stop playing (with the voice command
STOP) before you remove the USB device
from the vehicle's USB port. You have attempted to play a playlist,
but there are none on the USB device
The playlist is damaged or invalid
❒The playlist does not contain
multimedia files
❒The .wplfile is too big for the
Blue&Me™memory
❒The playlist does not contain
multimedia file references that are
found on your USB device
The digital audio is damaged or
invalid
The USB device has been removed
from the USB port on the vehicle
with the ignition key turned
to STOP
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68
Problem Probable cause Possible solution
Display shows: PROTECTED
or, Blue&Me™says:
“Protected content”.
Blue&Me™does not play all the
digital audio files in a playlist
The multimedia library does not display
all the digital audio files that are on
my USB device
After you give a command,Blue&Me™
says: “Command not available”, even
if it is a level 1 voice command
–
For more information see the
COMPATIBLE USB STORAGE
DEVICES section
–
If the track is paused, resume playby
pressing
&/ESC. Then try and give
the voice command again. The audio track that you have chosen
to listen to is protected by DRM and
cannot be played by the
Media Player
Your playlist probably containsfiles
protected by DRM, which are
therefore not played, or it contains
invalid multimedia file references
❒Your collection of music tracks
contains files protected by DRM,
which are skipped during play
❒Your collection of music
trackscontains more than 20,000
songs, which is the maximum
number of songs that can
be imported to the library.
❒Your collection of music tracks on
the USB device includes nested
folders more than 20 folders deep.
The digital audio files in these nested
folders will not be imported to the
library.
Some commands are not available
while the track is paused or while the
CD player is playing
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69
Problem Probable cause Possible solution
A USB storage device already inserted
needs more than 10 seconds to play
through Blue&Me™
To re-establish the USB storage device
in Microsoft®Windows®XP, click on
My computer in the Startmenu,
right click on the USB storage device,
go to Propertiesand then Tools,
click on “Scan Disk” in the “
Error
check” area, select“Automatically
correct file system errors” and click
Start.
To avoid this problem in the future,
remove the USB device using the “Safely
remove hardware” option. The USB storage device was removed
from your PC before it was ready
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