service FORD MUSTANG 2002 4.G Owner's Manual

stopping distance. Always leave enough room
between your vehicle and the vehicle in front of
you to stop.
²We recommend that you familiarize yourself with
this braking technique. However, avoid taking any
unnecessary risks.
Hydraulic brake booster system (Hydroboost)
The Hydroboost system receives fluid pressure from
the power steering pump to provide power assist
during braking.
The sound of the pump operating may be heard by
the driver, but this is a normal characteristic of the
system.
For Hydroboost-equipped vehicles operating under
normal conditions, the noise of the fluid flowing
through the booster may be heard whenever the
brake is applied. This condition is normal. Vehicle
service is not required.
If braking performance or pedal response becomes
very poor, even when the pedal is strongly
depressed, it may indicate the presence of air in the
hydraulic system or leakage of fluid. Stop the vehicle
safely as soon as possible and seek service
immediately.
TRACTION CONTROLY
Your vehicle may be equipped with the optional
Traction Controlysystem. This system helps you
maintain the stability and steerability of your
vehicle. It is especially useful on slippery road
surfaces. The system operates by detecting and
controlling wheel spin. The system borrows many of
the electronic and mechanical elements already
present in the anti-lock braking system (ABS).
Wheel-speed sensors allow excess rear wheel spin to
be detected by the Traction Controlyportion of the
ABS computer. Any excessive wheel spin is
controlled by automatically applying and releasing
the rear brakes in conjunction with engine torque
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reductions. Engine torque reduction is realized via
the fully electronic spark and fuel injection systems.
This process is very sensitive to driving conditions
and very fast acting. The rear wheels ªsearchº for
optimum traction several times a second and
adjustments are made accordingly.
The Traction Controlysystem will allow your
vehicle to make better use of available traction on
slippery surfaces. The system is a driver aid which
makes your vehicle easier to handle primarily on
snow, ice covered and gravel roads.
During Traction
Controlyoperation,
the traction control
active light will
illuminate, you may hear an electric motor type of
sound coming from the engine compartment and the
engine will not ªrev-upº when you push further on
the accelerator. This is normal system behavior.
The Traction Controly
on/off switch, located
below the radio,
illuminates when the
system is OFF. The
Traction Controly
system will revert to the ON position every time the
ignition is turned OFF and ON.
If you should become stuck in snow or ice or on a
very slippery road surface, try switching the Traction
Controlysystem off. This may allow excess wheel
spin to ªdigº the vehicle out and enable a successful
ªrockingº maneuver.
If a system fault is detected the OFF indicator lamp
on the traction control switch will be illuminated and
your vehicle should be serviced.
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If your vehicle gets stuck in mud or snow it may be
rocked out by shifting from forward and reverse
gears, stopping between shifts, in a steady pattern.
Press lightly on the accelerator in each gear.
Do not rock the vehicle if the engine is not at
normal operating temperature or damage to
the transmission may occur.
Do not rock the vehicle for more than a few
minutes or damage to the transmission and
tires may occur or the engine may overheat.
Always set the parking brake fully and make
sure the gearshift is latched in P (Park).
Turn the ignition to the LOCK position and remove
the key whenever you leave your vehicle.
If the parking brake is fully released, but the
brake warning lamp remains illuminated, the
brakes may not be working properly. See your
dealer or a qualified service technician.
Driving with an automatic overdrive
transmission with console gearshift and O/D off
switch
Your automatic
overdrive transmission
provides fully
automatic operation in
either D (Overdrive) or
with the O/D OFF
switch depressed.
Driving with the
gearshift lever in D
(Overdrive) gives the
best fuel economy for
normal driving
conditions. For manual control, start in 1 (First) and
then shift manually.
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GETTING ROADSIDE ASSISTANCE
To fully assist if you should have a vehicle concern,
Ford Motor Company offers a complimentary
roadside assistance program. This program is
separate from the New Vehicle Limited Warranty.
The service is available:
²24±hours, seven days a week
²for the Basic warranty period (Canada) or New
Vehicle Limited Warranty period (U.S.) of three
years or 60 000 km (36 000 miles), whichever
comes first on Ford and Mercury vehicles, and
four years or 80 000 km (50 000 miles) on Lincoln
vehicles
Roadside assistance will cover:
²changing a flat tire
²jump-starts
²lock-out assistance
²limited fuel delivery*
²towing of your disabled vehicle to the nearest
Ford Motor Company dealership, or your selling
dealer if within 25 kms (15.5 miles) of the nearest
Ford Motor Company dealership (one tow per
disablement). Even non-warranty related tows,
like accidents or getting stuck in the mud or
snow, are covered (some exclusions apply, such as
impound towing or repossession).
* Canadian customers refer to your Owner
information guide for exact fuel amounts.
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WRECKER TOWING
If you need to have your vehicle towed, contact a
professional towing service or, if you are a member,
your roadside assistance center.
It is recommended that your vehicle be towed with a
wheel lift or flatbed equipment. Do not tow with a
slingbelt. Ford Motor Company has not approved a
slingbelt towing procedure.
If your vehicle is to be towed from the rear using
wheel lift equipment, the front wheels must be
placed on a dolly to prevent damage to the front
fascia (bumper).
If the vehicle is towed by other means or
incorrectly, vehicle damage may occur.
Ford Motor Company provides a towing manual for
all authorized tow truck operators. Have your tow
truck operator refer to this manual for proper
hook-up and towing procedures for your vehicle.
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GETTING THE SERVICES YOU NEED
At home
Ford Motor Company and Ford of Canada have
authorized dealerships to service your vehicle. It is
preferred that you return to the Ford dealer where
your vehicle was purchased when warranty repairs are
needed. However, you may also take your vehicle to
another Ford Motor Company or Ford of Canada
dealership authorized for warranty repairs. Certain
warranty repairs require special training though, so not
all dealers are authorized to perform all warranty
repairs. That means that depending on the warranty
repair needed, the vehicle may need to be taken to
another dealer. If a particular dealership can not assist
you, then contact the Customer Relationship Center.
If you have questions or concerns, or are unsatisfied
with the service you are receiving, follow these steps:
1. Contact your Sales Representative or Service
Advisor at your selling/servicing dealership.
2. If your inquiry or concern remains unresolved,
contact the Sales Manager or Service Manager at the
dealership.
3. If the inquiry or concern cannot be resolved at
the dealership level, please contact the Ford
Customer Relationship Center.
Away from home
If you own a Ford or Mercury vehicle and are away
from home when your vehicle needs service, or if
you need more help than the dealership could
provide, after following the steps described above,
contact the Ford Customer Relationship Center to
find an authorized dealership to help you. In the
United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
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1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
If you own a Lincoln vehicle and are away from
home when your vehicle needs service, or if you
need more help than the dealership could provide,
after following the steps described above, contact
the Ford Customer Relationship Center to find an
authorized dealership to help you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In order to help you service your Ford or Lincoln
Mercury vehicle, please have the following
information available when contacting a Customer
Relationship Center:
²Your telephone number (home and business).
²The name of the dealer and the city where the
dealership is located.
²The year and make of your vehicle.
²The date of vehicle purchase.
²The current odometer reading.
²The vehicle identification number (VIN).
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If you still have a complaint involving a warranty
dispute, you may wish to contact the Dispute
Settlement Board (U.S.).
In some states (in the U.S.) you must directly notify
Ford in writing before pursuing remedies under your
state's warranty laws. Ford is also allowed a final
repair attempt in some states.
In the United States, a warranty dispute must be
submitted to the Dispute Settlement Board before
taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before
pursuing replacement or repurchase remedies
provided by certain state laws. This dispute handling
procedure is not required prior to enforcing state
created rights or other rights which are independent
of the Magnuson-Moss Warranty Act or state
replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or
light truck by purchasing Ford Extended Service
Plan (Ford ESP) coverage. Ford ESP is an optional
service contract which is backed by Ford Motor
Company or Ford Motor Service Company (in the
U.S.) and Ford of Canada (in Canada). It provides
the following:
²Benefits during the warranty period depending on
the plan you purchase (such as: reimbursement
for rentals; coverage for certain maintenance and
wear items).
²Protection against covered repair costs after your
Bumper-to-Bumper Warranty expires.
You may purchase Ford ESP from any participating
Ford and Lincoln Mercury and Ford of Canada
dealer. There are several plans available in various
time, distance and deductible combinations which
can be tailored to fit your own driving needs. Ford
ESP also offers reimbursement benefits for towing
and rental coverage.
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When you buy Ford ESP, you receive Peace-of-Mind
protection throughout the United States and Canada,
provided by a network of more than 5,000
participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended
Service Plan at the time of purchasing your vehicle,
you may still be eligible. Please contact your dealer
for further information. Since this information is
subject to change, please ask your dealer for
complete details about Ford Extended Service Plan
coverage options, or visit the Ford ESP website at
www.ford-esp.com.
THE DISPUTE SETTLEMENT BOARD
(U.S. ONLY)
The Dispute Settlement Board is:
²an independent, third-party arbitration program
for warranty disputes
²available free to owners and lessees of qualifying
Ford Motor Company vehicles
The Dispute Settlement Board may not be available
in all states. Ford Motor Company reserves the right
to change eligibility limitations, modify procedures
and/or to discontinue this service without notice and
without incurring obligations per applicable state
law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle
performance concerns as on Ford and Lincoln
Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable
written new vehicle warranty are eligible for review,
except those involving:
²a non-Ford product
²a non-Ford dealership
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²sales disputes between customer and dealer
except those associated with warranty repairs or
concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential
expenses unless a service or product concern is
being reviewed
²items not covered by the New Vehicle Limited
Warranty (including maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or
household purposes (except in states where the
Dispute Settlement Board is required to review
commercial vehicles)
²vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle
Limited Warranty has expired at receipt of your
application and, in certain states eligibility is
dependent upon the customer's possession of the
vehicle.
Eligibility may differ according to state law. For
example, see the unique brochures for California,
West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership
representative
Consumer candidates for Board membership are
recruited and trained by an independent consulting
firm. The dealership Board member is chosen from
Ford and Lincoln Mercury dealership management,
recognized for their business leadership qualities.
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