charging FORD MUSTANG MACH-E 2021 Owner's Guide

CHARGING YOUR VEHICLE – INFORMATION MESSAGES
Action
Message
Your vehicle needs confirmation it is unplugged before
allowing a start. You must make sure your vehicle is unplugged
and you respond to the message promptly before starting
your vehicle.
Vehicle Plugged In ? Yes
No
Indicates that HV battery can no longer support the 12V
battery. Plug In your vehicle to charge the high voltage battery
and maintain the 12V battery at a healthy state.
Plugin to Maintain 12V
Battery
The vehicle is plugged in and a fault has been detected with
the charge station or charging cord. Please check the charging
cord and the charging station or electrical supply.
Charge Station Fault See
Manual.
The vehicle is plugged in but cannot communicate with the
charging station. Please contact the station provider.
Charge Station Commu-
nication Error Contact Station Provider
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Charging Your Vehicle

CHARGING YOUR VEHICLE –
FREQUENTLY ASKED QUESTIONS
Why does my vehicle not charge with
the mobile charger?
Ensure you properly connect the
connector and control box. Unplug the
charge coupler from the vehicle and
unplug the connector from the wall
outlet. Then check the connector to
be sure that the connector is
connected properly into the mobile
charger control box. If the mobile
charger is warm or in a hot
environment, try charging in a cooler
area. Try a different outlet or a
different connector if you have one
available. If the problem persists,
contact an authorized EV certified
dealer.
Why does my vehicle have a hum or fan
noise when charging? A hum or a fan noise could be present
when charging the high voltage
battery. This is a normal operation as
your vehicle is keeping the battery cool
while charging.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Charging Your Vehicle

ELECTRIC VEHICLE
MAXIMIZING YOUR DRIVING
RANGE
Driving in Cold Weather
Keep your vehicle charged before heading
out into cold weather.
Use the heated seats and steering wheel
for comfort along with moderate cabin
temperature and fan settings to reduce
energy needed for climate control.
Preconditioning Your Vehicle
You can precondition your vehicle by using
departure and comfort settings to warm
or cool your cabin and the high voltage
battery when your vehicle is plugged in. By
using energy from your charging source
prior to your departure, battery
temperature can be managed for best
driving performance and less energy will
be needed for heating or cooling of the
cabin at the start of your drive. This helps
maximize your driving range. See Setting
the Charging Schedule and Preferences
(page 174).
Note: You can also access departure and
comfort settings using the FordPass App.
Note: Lower cabin temperature settings on
the climate control system results in better
trip range.
Parking Your Vehicle
At temperatures just above the freezing
point and lower, plug your vehicle in when
not in use to maintain high voltage battery
performance.
When possible park your vehicle under a
covered area or in a garage. This will help
to moderate temperatures which affect
performance of the high voltage battery
and require energy to heat or cool the
cabin. Driving Style
Range is reduced when driving aggressively
or at consistently high speeds. Aggressive
driving for extended periods could also
result in reducing your battery
’s efficiency
and lifespan. Use the trip application on
your touchscreen to see your driving scores.
See
Trip Data (page 124).
DRIVING THROUGH SHALLOW
WATER WARNING:
Do not attempt to
cross a deep or flowing body of water.
Failure to follow this instruction could
result in the loss of control of your
vehicle, personal injury or death.
Note: Driving through standing water can
cause vehicle damage.
Before driving through standing water,
check the depth. Never drive through water
that is higher than the bottom of the front
rocker area of your vehicle. When driving through standing water, drive
very slowly and do not stop your vehicle.
Your brake performance and traction could
be limited. After driving through water and
as soon as it is safe to do so:
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Driving Hints E266447

Protected Component
Fuse
Rating
Fuse
Location
Not used.
15 A
13
Driver door module.
30 A
14
Not used.
15 A
15
Active suspension (GT).
15 A
16
SYNC.
15 A
17
Wireless accessory charging module.
7.5 A
18
Driver status monitor.
Front passenger door activation switch.
Rear passenger door activation switch.
Headlamp switch pack.
7.5 A
19
Bluetooth low energy module.
Push button start.
Anti-theft alarm horn.
10 A
20
Gateway module.
7.5 A
21
Climate control.
Gear shift module.
Instrument cluster.
7.5 A
22
Steering column control module.
Audio unit.
20 A
23
Not used.
20 A
24
Not used.
30 A
Circuit
Breaker
25
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Fuses

Severe Climates
If you drive in extremely cold climates:
•
It may be necessary to increase the
coolant concentration above 50%.
• A coolant concentration of 60%
provides improved freeze point
protection.
• Coolant concentrations above 60%
decrease the overheat protection
characteristics of the coolant and may
cause damage to the electric motor.
If you drive in extremely hot climates:
• You can decrease the coolant
concentration to 40%.
• A coolant concentration of 40%
provides improved overheat protection.
• Coolant concentrations below 40%
decrease the overheat and corrosion
protection characteristics of the
coolant and may cause damage to the
electric motor.
Coolant Change
Change the coolant at specific mileage
intervals listed in the scheduled
maintenance information. Add prediluted
coolant approved to the correct
specification. See Cooling System
Capacity and Specification (page 344).
AUTOMATIC TRANSMISSION
FLUID CHECK
If required, have an authorized dealer check
and change the transmission fluid at the
correct service interval. See
Scheduled
Maintenance (page 390).
The automatic transmission does not have
a transmission fluid dipstick. Refer to your scheduled maintenance
information for scheduled intervals for fluid
checks and changes. Your transmission
does not consume fluid. However, if you
notice a sign of leaking fluid, contact an
authorized dealer.
Do not use supplemental transmission
fluid additives, treatments or cleaning
agents. The use of these materials may
affect transmission operation and result
in damage to internal transmission
components.
12V BATTERY
CHANGING THE 12V BATTERY
If the 12 volt battery needs servicing, see
your authorized dealer.
CHARGING THE 12V BATTERY
Your vehicle has a high voltage to low
voltage energy transfer feature that keeps
the 12 volt battery charged by the high
voltage battery. If the 12 volt battery level
is low, the high voltage battery transfers
energy to the 12 volt battery when the
vehicle is off.
12V BATTERY –
TROUBLESHOOTING
12V BATTERY – WARNING LAMPS
If it illuminates when the green
ready to drive indicator is
activated, this indicates your
vehicle requires service. Have your vehicle
checked as soon as possible.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Maintenance

Remote Vehicle Control Examples
Result
Command
The vehicle tells
you how much gas it has left.
How much gas is in
my tank?
Maintenance and Roadside Assistance
Examples Result
Command
Your vehicle calls
the roadside assist- ance phonenumber.
Call roadside
assistance.
Vehicle Information Examples Result
Command
Information about
the feature appears on the center
display or FordPass app.
How does cruise
control work?
Information aboutthe warning light appears on the
center display or FordPass app.
What does the
warning light mean?
Information aboutopen recalls
appears on the
center display or FordPass app.
Am I affected by
any recalls?
Your vehicle or
FordPass app tells you the expiration date.
When does my
warranty expire? Charging Examples Result
Command
Information about
the time and loca- tion of the next
charge appears on the center display or FordPass app.
When is my next
scheduled charge?
Shows the chargingdisplay in thevehicle.
Show me the char-
ging schedule.
Shows the chargingdisplay in thevehicle.
Change my charge
schedule.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Voice Interaction

CREATING A PERSONAL
PROFILE
Use the touchscreen to create a personal
profile.
1. Switch the vehicle on and leave the
vehicle in park (P).
2. Select the Personal Profiles button under Settings.
3. Follow the instructions on the display.
LINKING OR UNLINKING A
PERSONAL PROFILE TO A
REMOTE CONTROL
You can save preset memory positions for
up to three remote controls by assigning a
remote control to a personal profile using
the touchscreen.
Use the touchscreen to link a remote
control to a personal profile.
1. Switch the vehicle on and leave the vehicle in park (P).
2. Select the Personal Profiles button under Settings.
3. Touch the arrow for the profile you wish to link to a remote control.
4. Select remote control.
5. Follow the instructions on the display.
Note: If more than one linked remote
control is in range, the memory function
moves to the settings of the first key to
initiate a memory recall.
Note: The guest profile consists of existing
settings when there is no driver profile
created. After you create a driver profile, the
guest profile serves as an additional driver
profile.
Note: You cannot link a remote control to
a guest profile. LINKING OR UNLINKING A
PERSONAL PROFILE TO A
DEVICE
Use the touchscreen to link a mobile device
to a personal profile.
1. Switch the vehicle on and leave the
vehicle in park (P).
2. Select the Personal Profiles button under Settings.
3. Touch the arrow for the profile you wish to link to a mobile device.
4. Select mobile device.
5. Follow the instructions on the display.
Note: To successfully link a mobile device,
the mobile device must be in your vehicle,
and must have previously been setup as a
remote control for your vehicle.
Note: The guest profile consists of existing
settings when there is no driver profile
created. After you create a driver profile, the
guest profile serves as an additional driver
profile.
Note: You cannot link a personalized name
to a guest profile.
PERSONAL PROFILE
SETTINGS
Switching Intelligent Suggestions
On and Off
Based on your usage patterns stored on
your vehicle, Intelligent Suggestions is a
feature that allows your vehicle to assist
in your daily drive by providing phone calls,
radio stations, navigation destinations, and
charging stations as suggestions. These
suggestions appear in the form of
actionable buttons in the application
drawer that can be pressed to complete
that action.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Personal Profiles

UPDATING THE VEHICLE
SYSTEMS WIRELESSLY
Over the air system updates
allow you to update your vehicle
system software wirelessly. To
make sure you receive all updates, set a
recurring schedule and connect to Wi-Fi.
Updates may take longer if not connected
to Wi-Fi, or may not download at all. See
Connected Vehicle (page 350).
Note: Additional over the air update icons
may appear in the status bar. See
Status
Bar (page 366).
Over the Air System Update
Requirements
Before updating, reference this list to make
sure your vehicle is ready be updated. If
these requirements are not met during a
scheduled update, the update will be
canceled and you can reschedule.
• Your vehicle is not running.
• Your vehicle is stopped.
• Your vehicle is parked.
• The hazard indicators are switched off.
• The alarm is not sounding.
• The doors are closed.
• The parking lights are switched off.
• You are not pressing the brake pedal.
• An emergency call is not in progress.
• Your vehicle is not in limp mode.
Scheduling an Over the Air System
Update
Make sure Vehicle Connectivity and
Automatic Updates are switched on.
Using the Settings Menu
1. Open the application drawer.
2. Press the
System Updates button. 3. Press
Schedule Update.
4. Use the controls to set the time and day of the update.
5. Save the schedule.
Note: You can set the updates to occur
every seven days.
Using the Status Bar Icon When an update is available, tap
the notification icon and follow
the prompts on the screen.
Applying an Over the Air System
Update
You can schedule a convenient time for
the update to complete. During scheduled
updates you may not be able to use your
vehicle.
Note: Updates may take up to 30 minutes
to complete.
You can see the progress of the update on
the touchscreen. An update cannot be
canceled once it has been started.
During an update you will not be able to
drive your vehicle, start the vehicle, use
remote controls to lock and unlock the
vehicle. The alarm, central locks, and door
tones are disabled. The electronic door
lock will not function during an update. You
can open the doors using the mechanical
latch if child locks are not on. Pull the
handle until it stops to use the mechanical
latch.
Note: Double locking is switched off and
central locking is switched on during and
after an update.
Note: If your vehicle is plugged in, charging
will stop during an update and resume when
the update is complete.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Vehicle System UpdatesE327789 E327785

Radio Frequency Certifications for
Wireless Accessory Charging
Module
European Union EU
South Korea Taiwan
United States
WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
FCC ID: L2C0066T
This device complies with Part 15 of the
FCC Rules and with Innovation, Science
and Economic Development Canada ’s
licence-exempt RSS(s). Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including
interference that may cause undesired
operation.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Customer InformationE310043 E273475 E338220

1
12V Battery.....................................................306
Changing the 12V Battery............................... 306
Charging the 12V Battery................................ 306
12V Battery – Troubleshooting
..............306
12V Battery – Information Messages.........307
12V Battery – Warning Lamps...................... 306
3
360 Degree Camera
....................................215
360 Degree Camera Settings......................... 217
360 Degree Camera Guide Lines...........216
360 Degree Camera Limitations
............215
360 Degree Camera Precautions...........215
360 Degree Camera Settings...................217 Switching the 360 Degree Camera On and
Off........................................................................\
217
Switching the 360 Degree Camera View..................................................................... 217
9
911 Assist
...........................................................64
A
A/C See: Climate Control.......................................... 127
About This Publication..................................17
ABS See: Brakes............................................................ 187
Accessing Apps
.............................................377
Accessing Feature Drawers.....................368
Accessing Navigation
.................................383
Accessing the Passive Key Backup Position.........................................................156
Accessing the Trip Computer
...................124
Accessories....................................................387
AC Charging....................................................169 Connecting the Charger................................... 169
Stopping Charging............................................... 171
Active Drive Assist.......................................235 Active Drive Assist –
Troubleshooting............................................ 239
Active Drive Assist Alerts...........................237 Active Drive Assist Automatic
Cancellation................................................237
Active Drive Assist Indicators..................238
Active Drive Assist Limitations...............236
Active Drive Assist Precautions..............235
Active Drive Assist Requirements
.........236
Active Drive Assist Settings.....................236
Active Drive Assist – Troubleshooting........................................
239
Active Drive Assist – Information
Messages......................................................... 239
Active Park Assist.........................................218 Active Park Assist –
Troubleshooting............................................ 220
Active Park Assist Precautions................218
Active Park Assist – Troubleshooting........................................220
Active Park Assist – Frequently Asked Questions........................................................ 220
Active Park Assist – Information Messages......................................................... 220
Adaptive Cruise Control.............................222 Adaptive Cruise Control –
Troubleshooting............................................ 232
Intelligent Adaptive Cruise Control..............231
Lane Centering.................................................... 229
Adaptive Cruise Control Automatic Cancellation................................................225
Adaptive Cruise Control Indicators.......228
Adaptive Cruise Control Limitations...................................................222
Adaptive Cruise Control Precautions.................................................222
Adaptive Cruise Control – Troubleshooting........................................232
Adaptive Cruise Control – Information Messages......................................................... 232
Adjusting the Exterior Mirrors....................116
Adjusting the Headlamps.........................307
Adjusting the Instrument Panel Lighting Brightness......................................................112
Adjusting the Luggage Compartment Load Floor
....................................................278
Adjusting the Map.......................................383
Changing the Format of the Map................383
Zooming the Map In and Out........................ 383
Adjusting the Seatbelt Height...................49
437
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Index