charging FORD MUSTANG MACH-E 2021 User Guide

WARNING: Do not replace the plug
on the connector. There are critical
safety devices in the plug, and the
charging equipment will not operate, if
the plug is replaced. Failure to follow this
instruction could result in electric shock,
personal injury, death, or fire. WARNING:
Charging equipment
contains no user modifiable or repairable
parts. If the charging equipment plug
does not properly fit into the wall outlet,
have a qualified electrician install the
correct wall outlet. Failure to follow this
instruction could result in personal injury
or death. WARNING: High voltage is present
in your electric meter housing and power
distribution service panel. Contact with
high voltage can cause death or serious
personal injury. WARNING:
Visually inspect the
charging equipment before each use. Do
not use the charging equipment if it is
damaged. WARNING:
Keep charging
equipment inside when not in use. Stow
the control box on the hanger or all the
charging equipment in the bag after use
to prevent damage to the charging
equipment and personal injury.
Your vehicle comes with a mobile charger
that has a low power connector to use with
a 120V plug NEMA 5-15 and a high power
connector to use with a 240V plug NEMA
14-50. Specification Value
Specification Type
SAE
Charger Model
120-240 VAC
Voltage
32 amps maxcontinuous
Maximum Current
60Hz
Frequency
< 2 Watts
Power draw when
idle
< 4 Watts
Power draw when
charging
Approximately
20 ft
(6.1 m)
Cable length
8.6 lb (3.9 kg)
Weight
-22°F (-30°C)
to
122°F (50°C)
Operating temper-
ature
-22°F (-30°C)
to
185°F (85°C)
Storage temper-
ature
IP67
CCID Environ-
mental
Not required
Ventilation
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Charging Your Vehicle

Connector.
A
Coupler.
B
Control Box.
C
The mobile charger is in the rear luggage
compartment under the load floor and
allows you to charge the vehicle's battery
using a standard household outlet.
You must plug the connector into the
control box first. Then plug the connector
into the household outlet, and then plug
the coupler into the vehicle charge port.
The power indicator illuminates blue when
the connector is properly inserted into the
control box and dedicated wall outlet.
Note: To insert the connector, firmly grasp
the connector by the cable or plug and push
into the control box until an audible click is
heard. Make sure the connector is fully
inserted and flush with the control box
before inserting it into the outlet. Improper
insertion will cause a longer charge session.
Note: Follow the installation instructions
provided with the mobile charger.
Note: We recommend using the supplied
plugs and connectors.
Note: If you do not use a dedicated circuit,
the circuit breaker could trip or open. If a
dedicated circuit is not available, contact a
licensed professional electrician regarding
the installation of a dedicated outlet. Note:
The mobile charger does not charge
and gives a fault indication, if ground is not
present.
Note: Plug the connector for the mobile
charger directly into the wall plug
receptacle. Do not plug the mobile charger
into any form of extension cord.
Note: If the wall bracket is not used for
mounting the charging equipment, plug the
charging equipment into an outlet closer to
ground.
Mobile Charger Indicator Lights Amber Fault Indicator Light.
A
Blue Status Indicator Light.
B
Red Trouble Indicator Light.
C
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Charging Your VehicleE336365 E336515

Indicator Descrip-
tion
Mobile Charger
Fault Indicator Type
The amber fault
indicator illumin- ates to commu- nicate that the
charger is rebooting after an error.
AMBER
When plugged intothe wall outlet, the blue indicator illu-
minates to commu- nicate that the
charger is ready to use.
BLUE
The red indicator
illuminates when the charger has
RED Indicator Descrip-
tion
Mobile Charger
Fault Indicator Type
detected an error. Ifthe red indicator is illuminated, thecharger will not
deliver power to the vehicle. The error
must be corrected before a charging
cycle can begin or continue.
Note: When first plugged into a wall outlet
the amber, blue and red indicators will blink
once. Then the blue indicator turns on,
followed by a blink of the red indicator.
After, the blue indicator turns off then back
on. This cycle will happen twice if a different
connector is used from a previous charge. ACTION
MODE
RED
BLUE
AMBER
Make sure the
outlet is opera- tional, and the
circuit breaker is in the ON posi-
tion or try using
UNPOWERED;
The mobile
charger is not powered.
OFF
OFF
OFF
another outlet.Ensure the
connector is
fully inserted into mobile
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Charging Your Vehicle

ACTION
MODE
RED
BLUE
AMBER
charger. Ensurethe plug is not severely
degraded. If the error persists, contact us.
No actionrequired.
CHARGING;
The mobile
charger is char- ging.
OFF
PULSING
OFF
If you expect themobile chargerto be charging the vehicle,
make sure the
vehicle coupler
STANDBY;
The mobile charger is
powered and
ready to charge. At the current
time the mobile charger is notcharging the vehicle.
OFF
ON
OFF
is properly
inserted into the vehicle. Check
and adjust your charging time
preferences in the on screen
display. If your vehicle is stillnot charging, contact us.
Wait for the
mobile charger to return to
standby. If the
mobile charger
cycles for more
REBOOTING;
The mobile
charger is recov- ering after
encountering an error.
ON
ON
ON
than 2-3
minutes, unplug the vehicle
coupler. Unplug and replug in
the connector. If the issue
persists, contact us.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Charging Your Vehicle

ACTION
MODE
RED
BLUE
AMBER
Make sure the
connector and
the control box are properlyconnected.
Unplug and
CHARGING
REDUCED;
The mobile
charger is char- ging at a
reduced rate due to over- heating.
OFF
PULSING
ON
replug in the
connector. If the mobile chargeris warm or in a hot environ-
ment, try char-
ging in a cooler area. Try a
different outlet. Try a different
connector if you have one avail-
able. If the error
persists, contact us.
Make sure the
connector and
control box are properly
connected.
Unplug and
CHARGING
REDUCED, AC
PLUG OR WALL OUTLET;
The mobile
charger is char- ging at a
reduced rate due to over-
heating of the
connector or the wall outlet.
OFF
PULSING
1 FLASH
replug in the
connector. If the mobile chargeris warm or in a hot environ-
ment, try char-
ging in a cooler area. Try a
different outlet. Try a different
connector if you have one avail-
able. If the error
persists, contact us.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Charging Your Vehicle

ACTION
MODE
RED
BLUE
AMBER
Make sure the
connector and
control box are properly
connected.
Unplug and
USER
TROUBLESHOOTING; The mobile
charger has
encountered a fault thatrequires
troubleshooting.
OFF
OFF
ON
replug in the
connector. If the mobile chargeris warm or in a hot environ-
ment, try char-
ging in a cooler area. Try a
different outlet. Try a different
connector if you have one avail-
able. If the error
persists, contact us.
Try a different
connector if you have one avail- able. If error
persists, contact us.
NON - RECOV-
ERABLE FAULT; There is an
internal fault in the mobile
charger that cannot be
recovered.
ON
OFF
OFF
Try usinganother
connector if you have one avail- able. If not,contact us
NON - RECOV-
ERABLE FAULT; There is an
internal fault in the connector
that cannot be recovered.
1 FLASH
OFF
OFF
about obtaininga replacement.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Charging Your Vehicle

ACTION
MODE
RED
BLUE
AMBER
If your warranty
has expired, you can order a
replacement
from your ford dealer.
Potential shock
hazard - immedi- ately turn off
circuit breaker for the outletwithin home.
Discontinue use. Contact us
about obtaining a replacement.
GROUND
LEAKAGE FAULT;
Electrical current is
leaking through a potentiallyunsafe path.
PULSING
OFF
OFF
Note: When plugging into an unfamiliar
wall outlet, let the vehicle charge for several
minutes before leaving it unattended. The
red indicator will illuminate if not charging.
The unit will turn off if breaker or
infrastructure ground fault circuit interrupter
(GFCI) is tripped. You can view vehicle
charging status remotely via the Ford Pass
App.
Mobile Charger Auto-Restart
Auto-restart helps to make sure that your
vehicle will be charged and ready for use
when needed. A charge could be
interrupted if errors are detected. Charging
resumes once the error is no longer
detected. The red indicator illuminates
during an error condition.
The exception to the immediate
auto-restart is when the interruption is due
to a charger ground fault circuit interrupter
(GFCI) event. The charger attempts to
restart 15 minutes after a ground fault
circuit interrupter (GFCI) event. After the
fourth attempt to restart, the charger shuts
down and the red indicator stays on. If the fault persists, do not continue to try
to charge your vehicle. Contact your
authorized dealer.
MOVING AND STORAGE
INSTRUCTIONS
Make sure you wrap the mobile charger
after charging. Store the mobile charger
in the storage bag supplied with the mobile
charger.
When charging is complete, replace the
mobile charger in the rear luggage
compartment, under the load floor.
Note:
Do not hold the mobile charger by
the power cable. Hold the complete unit
and carefully place back in the storage bag.
Note: To remove the connector, firmly
grasp the connector by the cable or plug
and pull away from the control box.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Charging Your Vehicle

CARE INSTRUCTIONS
Do not use cleaners or solvents as this
could damage your mobile charger. Do not
place stress on the charger cables. If unit
overheats, remove the mobile charger from
direct sunlight.
SAFETY FEATURES
The charger includes the following safety
features to protect against the risk of
electric shock:
•
Service Ground Check: The charger
constantly checks for the presence of
a service ground connection. If the
service ground ever fails, the charger
red indicator turns ON and shuts down
power to the vehicle.
• Thermal Event Sensor: Charger module
senses out-of-ordinary thermal events
and decreases the charging current or
shuts the unit down if required.
• Ground fault circuit interrupter (GFCI)
Protection: The charger has a ground
fault circuit interrupter (GFCI) reaction
system to protect against electric
shock. If the charger module detects
an output ground fault, it shuts down
power to the output cable and
illuminates the red indicator.
• Insulation: The charger module,
connector, cable assembly, and charge
coupler are completely insulated.
There are no exposed live parts, to
protect against electric shock.
• Unintentional Disconnection: The
charge coupler is designed to minimize
unintentional disconnection. A pilot
signal wire in the cable and charge
coupler eliminates the possibility of
electric shock when not connected to
a vehicle or if an unintended disconnect
occurs during a charge. Disconnection
during charging is safe. LOCATING THE CHARGE PORT
The charge port is between the front
left-hand side door and front left-hand
wheel well. To open, press the center
right-hand edge of the charge port door
and then release.
Note:
Do not apply excessive force. Forcing
the door open or closed damages the charge
port.
CHARGE PORT INDICATORS
The charge status indicator is next to the
charging port behind the charge port door.
It indicates the charge status of the high
voltage battery in your vehicle.
Divided into five zones, the charge status
indicator displays the state of charge in 20
percent increments.
The charge status indicator displays how
far along the charge is:
• When zone A is pulsing, the charge is
between 0-20 percent.
• When zone A illuminates, and zone B
is pulsing, the charge is between 20-40
percent.
• When zones A and B illuminate and
zone C is pulsing, the charge is between
40-60 percent.
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•
When zones A, B, and C illuminate, and
zone D is pulsing, the charge is between
60-80 percent.
• When zones A, B, C, and D illuminate,
and zone E is pulsing, the charge is
between 80-100 percent.
• When all zones illuminate, the charge
is 100 percent. Note:
When charging stops, the charge
status indicator shows all the completed
zones solidly illuminated up in a blue color
for 30 seconds before turning off. For
example, if charging stops at 70 percent,
then A, B, and C light up solidly to indicate
a battery charge level of at least 60 percent
but less than 80 percent. Charging stops
when complete or when paused due to
charge settings or charge station actions.
Note: If the charge status indicator does
not light up or pulse after plugging in, please
verify that the charge port light setting is On.
If you do not wish to have the charge status
indicator light up at all while charging, then
you can turn it Off. Locate the charge port
light under the vehicle settings on your
in-vehicle touchscreen.
There are three charge port indicator light
colors, which indicate a specific action:
White is used as a courtesy light to help
with plugging in and to acknowledge
actions such as plugging in and unplugging. Blue is used when the vehicle is plugged in
and either charging or waiting to charge.
Amber is used to indicate charge faults.
Note:
Charging faults are identified by the
color amber on the charge status indicator.
Faults can occur within the vehicle charging
system or outside the vehicle, such as with
the mobile charger, charge station or
electrical supply.
Note: If the system detects a fault in the
vehicle charging system at any point in a
charge cycle, the entire charge status
indicator illuminates solidly in an amber
color for 30 seconds and then turns off. If
this happens, unplug the charge coupler and
then plug it back into the charge port
receptacle. If the problem persists, have
your vehicle serviced as soon as possible.
Note: If the system detects a fault outside
the vehicle, such as with the charge station
or mobile charger, the entire charge status
indicator flashes amber continuously for 30
seconds and then turns off. If this happens
check the mobile charger, charge station or
electrical supply.
AC CHARGING
CONNECTING THE CHARGER Charging Using the Mobile Charger
CAUTION: TO REDUCE THE RISK OF
FIRE- The plug must be properly
grounded. Use a dedicated circuit. If you
do not use a dedicated circuit, the circuit
breaker could trip or open. If you do not
have a dedicated circuit, contact a licensed
professional electrician for proper
installation.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Charging Your VehicleE
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CA
BE317499 E306677 E306676

To charge the high voltage battery:
You must unwrap the mobile charger
completely before charging.
1. Put the vehicle in park (P).
Note:
Your vehicle must be in park (P) to
charge and for the charge status indicator
to illuminate.
2. Press the center right edge of the charge port door and then release to
open the door.
3. Plug the connector into the control box.
Note: To insert the connector, firmly grasp
the connector by the cable or plug and push
into the control box until an audible click is
heard. Make sure the connector is fully
inserted and flush with the control box
before inserting it into the outlet. Improper
insertion will cause a longer charge session
or faults.
4. Plug the connector into the wall outlet.
5. Confirm that the mobile charger's indicators illuminate.
6. Plug the charge coupler into the charge
port receptacle on your vehicle. Note:
Make sure the button clicks
confirming that you have completely
engaged the coupler. When you plug in your
vehicle, it starts charging to 100% by default
unless scheduled charging has been set up
for this location. See Setting the Charging
Schedule and Preferences (page 174).
Note: Plug the connector into the wall
outlet before connecting the charge coupler
to your vehicle's charge port.
Note: When the handle is properly engaged
the light ring illuminates. This indicates the
beginning of a normal charge cycle.
Note: There could be a delay in light ring
illumination due to vehicle internal
communications.
Note: If charging for your vehicle fails,
please contact the Customer Relationship
Center, or click on Live chat. To ensure
superior service, please take note of your
serial number when contacting customer
support.
For more information, visit
www . o wner .f or d . c om .
Charging At a Charge Station
1. Put your vehicle in park (P).
Note: Your vehicle must be in park (P) to
charge.
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