FORD TRANSIT 2016 5.G Owners Manual

You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
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UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca. GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact our Customer Relationship Center.
The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the United States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
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For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Ford: 80004443673
Lincoln: 80004441067
If calling from the UAE: 80004441066
If calling from the Kingdom of Saudi
Arabia:
8008443673
If calling from Kuwait: 22280384
FAX: +971 4 3327266
Email: [email protected]
www.me.ford.com If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company Export
Operations & Global Growth Initiatives by
emailing
[email protected].
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership ’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
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Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY) If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or Ford Motor
Company. To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to
http://www.safercar.gov; or write
to:
Administrator
1200 New Jersey Avenue,
Southeast
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from
http://www.safercar.gov.
REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform Transport Canada and
Ford of Canada.
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Transport Canada Contact Information
www.tc.gc.ca/eng/motorvehiclesafety/safevehicles-defectinvestigations-
index-76.htm (English)
Website
www.tc.gc.ca/fra/securiteautomobile/VehiculesSecuritaires-Enquetes-
index-76.htm (French)
Website
1–800–333–0510
Phone Ford of Canada Contact Information
www.ford.ca
Website
1–800–565-3673
Phone
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FUSE BOX LOCATIONS
Engine Compartment Fuse Box
For item location: See Under Hood
Overview (page 209).
Passenger Compartment Fuse Box This is located behind the removable trim
panel.
Pre-fuse Box
This is located under the driver's seat.
Body Control Module Fuse Box
This is located behind the removable trim
panel.
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FUSE SPECIFICATION CHART
Engine Compartment Fuse Box
Circuits protected
Fuse rating
Fuse
Selective Catalytic Reduction - Diesel.
10A
F1
Selective Catalytic Reduction - Diesel.
15A
F2
Selective Catalytic Reduction - Diesel.
15A
F3
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Circuits protected
Fuse rating
Fuse
Selective Catalytic Reduction - Diesel.
10A
F4
Diesel particulate filter vaporizer - Diesel.
3A
F5
Glow plug monitor - Diesel.
Not used.
-
F6
Automatic transmission control module ignition feed.
7.5A
F7
Cooling fan - Gasoline.
20A
F8
Not used.
-
F9
Not used.
-
F10
Air conditioning clutch.
10A
F11
Diesel particulate filter vaporizer glow plug - Diesel.
20A
F12
Not used.
-
F13
Selective Catalytic Reduction - ignition - Diesel.
3A
F14
Not used.
-
F15
Fuel pump relay - Diesel.
10A
F16 Fuel pump relay - Gasoline.
20A
Automatic transmission module (battery feed) -
Diesel.
15A
F17
Anti-lock brake system.
30A
F18 Stability assist pump - Diesel.
Engine compartment fuse box #F16 - Gasoline.
Engine compartment fuse box #F16, #F17 - Diesel.
Starter solenoid.
30A
F19
Glow plugs - Diesel.
60A
F20
Ignition relay 3.
60A
F21
Selective Catalytic Reduction relay feed.
40A
F22 Electric vacuum pump relay feed - Gasoline.
40A
PROTECTED CIRCUIT FUSE.
10A
F23
Not used.
-
F24
Not used.
-
F25
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Circuits protected
Fuse rating
Fuse
PROTECTED CIRCUIT FUSE.
20A
F26
Not used.
-
F27
Crankcase sensor - Diesel.
7.5A
F28
Ignition feed - Audio - Gasoline.
3A
F29 Crank case ventilation heater – Diesel.
7.5A
Single cooling fan - Diesel.
60A
F30 Twin cooling fan - Gasoline.
40A
Twin cooling fan 2 - Gasoline.
40A
F31
Windshield wiper motor.
30A
F32
Windshield dual wiper motors - Gasoline.
60A
F32
Not used.
-
F33
Not used.
-
F34
Powertrain control system supply - Gasoline.
20A
F35 Powertrain control system supply - Diesel.
15A
Mass air flow sensor - Gasoline.
20A
F36 PM sensor - Diesel.
15A Urea quality sensor - Diesel. NOX sensor 1, 2 - Diesel.
Volume control valve - Diesel.
7.5A
F37
Air conditioning clutch - Gasoline.
20A
F38 Air conditioning clutch - Diesel.
7.5A
UEGO, VAP PUMP, EBYPASS, EDF, HEDF - Gasoline.
10A
F39
UEGO, VAP PUMP, EBYPASS, EDF, HEDF - Diesel.
15A Circuits switched
Relay
Ignition 3.
R1
Not used.
R2
Not used.
R3
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Circuits switched
Relay
Not used.
R4
Cooling fan - Gasoline.
R5
Windshield wiper - on and off.
R6
Windshield wiper - low and high speed.
R7
Electrical Vacuum Pump - Gasoline.
R8
Starter motor.
R9
Air conditioning clutch.
R10
Fuel vaporizer system glow plug - Diesel.
R11
Fuel injection pump.
R12
Not used.
R13
Not used.
R14
Low-speed and high-speed cooling fan.
R15
Selective Catalytic Reduction - Diesel.
R16
Powertrain control module.
R17
High speed cooling fan.
R18
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