port GMC SAVANA 1998 Workshop Manual

Part E: Maintenance Record Any additional information from “Owner Checks and
Services” or “Periodic Maintenance” can be added on
After the scheduled services are performed, record the
the following record pages. Also, you should retain all
date, odometer reading and who performed the service maintenance receipts. Your owner information portfolio
in the boxes Provided after the maintenance interval. is a convenient place to store them.
Maintenance Record
ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
7-46
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Section 8 Customer Assistance Information
Here you will find out how to contact GMC if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
8-2
8-4
8-5
8-7
8-8
8-9 Customer
Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Roadside Assistance
Canadian Roadside Assistance
Courtesy Transportation GM Participation in an Alternative Dispute
Resolution Program 8-
10
8- 10
8-11
8-11
8-11 Warranty
Information
Reporting Safety Defects to the United
States Government
Reporting Safety Defects to the
Canadian Government
Reporting Safety Defects to General Motors
Ordering Service and Owner Publications
in Canada
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Courtesy Transportation
GMC Commitment Plus offers courtesy transportation
for customers when obtaining warranty service.
This program is offered in conjunction with the
3 year/36,000 mile
(60 000 km) Bumper to Bumper
New Vehicle Limited Warranty.
Courtesy transportation includes:
One way shuttle ride from the dealership (up to
10 miles ( 16 km)) for same-day warranty repairs.
A loaner vehicle will be made available for overnight
warranty repairs up to a five day maximum, or up to a
$30 allowance for a rental vehicle, cab, bus or other
transportation in lieu of a loaner. (Bringing vehicles
in
late in the day, for service on the next day, does not
constitute overnight repairs.)
Gas allowance of up to $10 a day for rides provided
by another person
(Le., friend, neighbor, etc.) in
lieu
of rental for overnight warranty repair up to a
five day maximum.
All Courtesy Transportation arrangements will be
administered
by your GMC dealership service
management.
All requests should reflect actual costs
up to and not to exceed the maximum allowable
dollur limits.
Some state insurance regulations make it impractical
to rent vehicles
to people under 21 years of age. If
you are under 21 and have difficulty renting a vehicle,
GMC will reimburse up
to $30/day for documented
transportation you receive.
The Commitment Plus Courtesy Transportation Program
is not part of the Bumper to Bumper Limited Warranty.
GMC reserves the right
to make any changes or
discontinue the Courtesy Transportation Program at
any
time without notification.
For additional program details, contact your GMC dealer.
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
8-8
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We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO
LINE, but you
may contact the
BBB at any time. The BBB will attempt
to resolve
the complaint serving as an intermediary. If
this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their
case
to an impartial third-party arbitrator.
The arbitrator will make a decision which
you may
accept or reject. If you accept the decision,
GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40 days from the
time
you file a claim until a decision is made.
Some state laws may require you
to use this program
before filing a claim with
a state-run arbitration
program or
in the courts. For further information,
contact the
BBB at 1-800-955-5100 or the GMC
Customer Assistance Center at 1-800-GMC-8782
(1 -800-462-8782).
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash
or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints,
it may open an
investigation, and if
it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C.
20590
You can also obtain other information about motor
vehicle safety from the Hotline.
8-10
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REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario KlG 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in
a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-GMC-8782
(1-800-462-8782) or write:
GMC Consumer Relations
3 1 E. Judson Street 1607-04
Pontiac, MI 48342-2230 In
Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors
of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario LlH 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner’s manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
8-11
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1998 GMC SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling 01
the Service Publication Order Form in this book and mailing it\
in with your check, money order,
or credit card information to Helm, Incorporated (address below.) \
~
CURRENT PUBLICATIONS FOR 1998 GMC
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc.
RETAIL SELL PRICE:
$90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE
UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the 1998
GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions to assist in the
diagnosis and service of your vehicle.
PLEASE COMPLETE THE ORDER FORM SHOWN ON
THE FOLLOWING PAGE AND MAIL TO:
Helm, Incorporated RO. Box 07130 Detroit, MI 48207
OWNER’S INFORMATION
Owner publications are written directly for Owners and
intended to provide basic operational information about th
vehicle. The owner’s manual will include the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet. RETAIL SELL PRICE: $1
5.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE:
$1 0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model GM vehicles. To request an order form, please
specify year and model name of the vehicle.
OR ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:OO AM - 6:OO PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover)
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Comfort Controls ................................ 3-2
Compact Disc Care ............................. 3-26
Compact Disc Player
....................... 3- 16. 3.20
Console Storage
................................ 2-48
Control of
a Vehicle .............................. 4-5
Convex Outside Mirror
.......................... 2-46
Coolant
....................................... 6-21
RecoveryTank
............................... 5-16
Cooling System
................................ 5- 14
Courtesy Transportation
........................... 8-8
Crankcase Capacity ............................. 6-68
Cruise Control
................................. 2-37
Cupholders
.................................... 2-48
Customer Assistance Information
................... 8- 1
Customer Satisfaction Procedure .................... 8-2
Customer Assistance
for Text Telephone Users
......... 8-4
Damage. Finish
...................................... 6-57
Sheet Metal ................................. 6-57
Daytime Running Lamps
......................... 2-41
Daytime Running Lamps Indicator
Light ............ 2-62
Dead Battery ................................... 5-3
Defects. Reporting Safety
................... 8-10. 8-1 1
Defensive Driving ............................... 4-2
Defogging
................................. 3.3. 3.4
Defrosting
................................. 3.3. 3.4
Dome Lamps
.................................. 2-43
Door Locks
....................................... 2-4 Sliding
..................................... 2-12
Storage
..................................... 2-48
Swing-Out Side
.............................. 2-10
Drive Position. Automatic Transmission
............. 2-23
DriverPosition
................................. 1-17
Driving City
........................................ 4-18
Defensive
.................................... 4-2
Drunken
..................................... 4-3
Freeway
.................................... 4-19
InaBlizzard
................................. 4-25
In Foreign Countries ........................... 6-5
IntheRain
.................................. 4-15
Night
...................................... 4-14
OnCurves
................................... 4-9
On Grades While Towing a Trailer ............... 4-35
On Hill
and Mountain Roads .................... 4-21
OnSnowandIce
............................. 4-23
Throughwater
............................... 4-17
WetRoads
.................................. 4-15
Winter
...................................... 4-23
With
a Trailer ................................ 4-33
Drunken Driving
................................ 4-3
Dual Tire Operation
............................. 6-45
Storagepocket
............................... 2-48
Electrical Equipment. Adding
.................... 6-61
Electrical System
............................... 6-61
Electronic
Road Speed Governor (Gasoline Engines) ... 2-53
9-3
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Engine ....................................... 6-10
Coolant ..................................... 6-21
Coolant Level Check
.......................... 7-38
Cooling System
.............................. 5-14
Exhaust
...................... 2.29.2.30.2.33. 4.26
FuseBlock
.................................. 6-65
Identification
........................... 6.60. 6.67
OilLevelCheck
.............................. 7-38
Overheating
................................. 5-11
Running While Parked
......................... 2-30
Starting Your
................................ 2- 18
Engine Coolant Heater ........................... 2-20
Engineoil
.................................... 6-12
Adding
..................................... 6-13
Additives
................................... 6-15
Checking
................................... 6-13
Pressure Gage ................................ 2-60
Used ....................................... 6-16
Whentochange
.............................. 6-15
Exhaust, Engine
................. 2-29,2-30.2-33, 4-26
Exterior Lamps
................................. 2-40
Coolant Temperature
Gage
..................... 2-57
Engine Oil (Continued)
Fabric Cleaning
............................... 6-52
Filling
a Portable Fuel Container .................... 6-7
Filling Your Tank
................................ 6-5
Filter. Air ..................................... 6-16
Finish Care
.................................... 6-55
Finish Damage
................................. 6-57 First Gear. Automatic Transmission
................ 2-23
Flashers. Hazard Warning
......................... 5-2
Flat Tire. Changing
............................. 5-22
Fluids and Lubricants
............................ 7-44
Foreign Countries. Fuel
........................... 6-5
French Language Manual 11
Front Parkingmurn Signal Lamp Bulb Replacement .... 6-35
Front Storage Area
.............................. 2-48
FrontTowing
.................................. 5-10
Fuel
.......................................... 6-3
Canada
...................................... 6-3
Filling
a Portable Container ...................... 6-7
Gage
....................................... 2-63
In Foreign Countries ........................... 6-5
Tank Capacity
............................... 6-69
Fuses and Circuit Breakers
....................... 6-61
.. ...........................
Filling Your Tank .............................. 6-5
Gages Engine Coolant Temperature
.................... 2-57
Engine Oil Pressure
........................... 2-60
Fuel
....................................... 2-63
Speedometer
................................. 2-52
Voltmeter
................................... 2-55
Gear Positions. Automatic Transmission
............. 2-21
Gross Axle Weight Rating
........................ 4-27
Gross Vehicle Weight Rating
...................... 4-27
Guide en Franpis
11
GAWR ....................................... 4-27
.. .................................
GVWR ....................................... 4-27
9-4
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OH-Road Recovery ............................. 4- 1 1
Oil. Engine .................................... 6-12
Overheating Engine
............................. 5- 1 1
Owner Checks and Services ....................... 7-38
Owner Publications. Ordering
................ 8- 1 1. 8- I2
Paint Spotting. Chemical
........................ 6-58
Park
Automatic Transmission
....................... 2-21
Shifting Into
................................. 2-25
Shifting Out of
............................... 2-28
AtNight
.................................... 2-15
Brake
...................................... 2-24
Brake Mechanism Check
....................... 7-41
Over Things That Burn
........................ 2-29
With
a Trailer ................................ 4-36
Passenger Position
.............................. 1-26
Passing
.................................. 4-11
Passlock
..................................... 2-16
Periodic Maintenance Inspections
.................. 7-42
Power Antenna Mast Care
............................ 3-27
DoorLocks
................................... 2-5
Remote Control Mirror
........................ 2-45
Seat
......................................... 1-3
Steering
..................................... 4-8
Steering Fluid
................................ 6-25
Windows
................................... 2-31
Pregnancy. Use of Safety Belts
.................... 1-25
Parking
Lots
....................................... 2-16 Problems
on the Road
............................ 5-1
Publications. Service and Owner .............. 8- 1 1. 8- 12
Radiator
..................................... 5-18
Radiator Pressure Cap
........................... 6-24
Radio Reception
................................ 3-23
Radios
.......................... 3.7.3.9.3.11. 3.16
Rain. Driving In
................................ 4-15
Reading Lamps
................................ 2-43
Rear
Axle
....................................... 6-21
Door Security Locks
........................... 2-5
Outside Seat Position
.......................... 1-34
Towing
..................................... 5-11
Rear Air Conditioning and Rear Heater
............... 3-5
Rear Heater Controls (without Air Conditioning)
....... 3-4
Rear Passenger Temperature Control
................. 3-5
Rear Safety Belt Comfort Guides .................. 1-37
Rearview Mirror
................................ 2-45
Reclining Front Seatbacks
......................... 1-3
Recommended
Fluids and Lubricants ............... 7-44
Recovery Tank. Coolant
.......................... 5-16
Refrigerants. Air Conditioning
.................... 6-70
Remote Compact Disc Player
..................... 3-20
Replacement SeatPassengers
.............................. 1-34
Bulbs
...................................... 6-66
Parts
....................................... 6-69
Wheel
...................................... 6-49
Replacing Safety Belts
........................... 1-62
Reporting Safety Defects .................... 8- 10. 8-11
9-7
. ~ ...
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Restraints Checking
................................... 1-61
Child ....................................... 1-46
Head
........................................ 1-5
Replacing Parts After a Crash
................... 1-62
System Check
................................ 7-39
Reverse, Automatic Transmission
.................. 2-22
Right Front Passenger Position
.................... 1-26
Roadside Assistance
.............................. 8-5
Roadside Assistance. Canadian
..................... 8-7
Rocking Your Vehicle
........................... 5-36
Rotation, Tires
................................. 6-43
Safety Belt Extender
............................ 1-61
Safety Belts
................................... 1 . 1 I
Adults ...................................... 1-17
Care
....................................... 6-54
Center Passenger Position
...................... 1-39
Center Rear Passenger Position
.................. 1-39
Children
.................................... 1-41
Driver Position
............................... 1 . 17
Extender
.................................... 1-61
How
to Wear Properly ......................... 1 - 17
Incorrect Usage
.................... 1-20, 1-59, 1-60
LapBelt
.................................... 1-40
Lap-Shoulder
........................... 1-17, 1-34
Larger Children
.............................. 1-58
Questions and Answers
........................ 1 - 16
Rear Seat Passengers
.......................... 1-33
Passenger
Position
............................ 1-26
Rear Seat Outside Passenger Positions
............ 1-34 Reminder
Light
......................... I . 12. 2.53
Replacing After a Crash ........................ 1-62
Right Front Passenger Position
.................. 1-26
Shoulder Belt Height Adjuster
................... 1 . 19
Smaller Children and Babies
............... 1.41. 1-44
Use During Pregnancy
......................... 1-25
WhyTheyWork
.............................. 1-13
Safety Chains .................................. 4-33
Safety Defects. Reporting ................... 8- 10. 8- 11
Safety Warnings and Symbols ....................... 111
Scheduled Maintenance Services .................... 7-4
Seatback Reclining ............................... 1-3
Seats ManualFront
................................. 1-2
Power
....................................... 1-3
Rear
........................................ 1-5
Removing Rear
............................... 1-6
Replacing Rear
................................ 1-9
Restraint Systems
.............................. 1-1
Seatcontrols ................................. 1-2
Securing
a Child Restraint ............ 1-52. 1-54. 1-55
Second Gear. Automatic Transmission
.............. 2-23
Security Light
.................................. 2-61
Service
........................................ 6-2
Bulletins. Ordering
....................... 8-1 1. 8-12
Key Lock Cylinder
............................ 7-39
Parts Identification Label
....................... 6-60
Publications. Ordering
.................... 8- 11. 8- 12
Work. Doing Your Own
......................... 6-2
...
Engine Soon Light ............................ 2-58
Manuals. Ordering
....................... 8- 1 1. 8- 12
9-8
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