INFINITI QX56 2009 Factory Service Manual

SQUEAK AND RATTLE TROUBLE DIAGNOSESIP-7
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If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or lo cation of the noise. This information can be used to
duplicate the same conditions when you confirm the repair.
If the noise can be duplicated easily during the test drive, to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following:
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, and shift selector in drive position with brakes applied).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
• Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
• If it is difficult to duplicate the noise, drive the vehicle slowly on an undulating or rough road to stress the vehicle body.
CHECK RELATED SERVICE BULLETINS
After verifying the customer concern or symptom, check ASIST for Technical Service Bulletins (TSBs) related
to that concern or symptom.
If a TSB relates to the symptom, follow the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE
1. Narrow down the noise to a general area.To help pinpoint the source of the noise, use a listening tool (Chassis Ear: J-39570, Engine Ear: J-39565 and mechanic's stethoscope).
2. Narrow down the noise to a more specific area and identify the cause of the noise by:
• removing the components in the area that you suspect the noise is coming from. Do not use too much force when removing clips and fasteners, otherwise clips and fasteners can be broken
or lost during the repair, resulting in the creation of new noise.
• tapping or pushing/pulling the component that you suspect is causing the noise.
Do not tap or push/pull the component with excessive force, otherwise the noise will be eliminated only tem-
porarily.
• feeling for a vibration with your hand by touching the component(s) that you suspect is (are) causing the
noise.
• placing a piece of paper between components that you suspect are causing the noise.
• looking for loose components and contact marks. Refer to IP-8, "
Generic Squeak and Rattle Troubleshooting".
REPAIR THE CAUSE
• If the cause is a loose component, tighten the component securely.
• If the cause is insufficient clearance between components:
- separate components by repositioning or loos ening and retightening the component, if possible.
- insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape or urethane tape. A NISSAN Squeak and Rattle Kit (J-43980) is available through your authorized NISSAN Parts Depart-
ment.
CAUTION:
Do not use excessive force as many components are constructed of plastic and may be damaged.
Always check with the Parts Department for the latest parts information.
The following materials are contained in the NISSAN Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
76268-9E005: 100 ×135 mm (3.94 ×5.31 in)/76884-71L01: 60 ×85 mm (2.36× 3.35 in)/76884-71L02: 15× 25
mm (0.59 ×0.98 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
73982-9E000: 45 mm (1.77 in) thick, 50× 50 mm (1.97×1.97 in)/73982-50Y00: 10 mm (0.39 in) thick,
50× 50 mm (1.97 ×1.97 in)
INSULATOR (Light foam block)
80845-71L00: 30 mm (1.18 in) thick, 30 ×50 mm (1.18 ×1.97 in)
FELT CLOTH TAPE
Used to insulate where movement does not occu r. Ideal for instrument panel applications.
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SQUEAK AND RATTLE TROUBLE DIAGNOSES
68370-4B000: 15×25 mm (0.59× 0.98 in) pad/68239-13E00: 5 mm (0.20 in ) wide tape roll. The following
materials not found in the kit can also be used to repair squeaks and rattles.
UHMW (TEFLON) TAPE
Insulates where slight movement is present. Ideal for inst rument panel applications.
SILICONE GREASE
Used instead of UHMW tape that will be visible or not fit.
Note: Will only last a few months.
SILICONE SPRAY
Use when grease cannot be applied.
DUCT TAPE
Use to eliminate movement.
CONFIRM THE REPAIR
Confirm that the cause of a noise is repaired by test driving the vehicle. Operate the vehicle under the same
conditions as when the noise originally occurred. Refer to the notes on the Diagnostic Worksheet.
Generic Squeak and Rattle TroubleshootingINFOID:0000000003775419
Refer to Table of Contents for specific component removal and installation information.
INSTRUMENT PANEL
Most incidents are caused by contact and movement between:
1. The cluster lid A and instrument panel
2. Acrylic lens and combination meter housing
3. Instrument panel to front pillar garnish
4. Instrument panel to windshield
5. Instrument panel mounting pins
6. Wiring harnesses behind the combination meter
7. A/C defroster duct and duct joint
These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noise. Most of these incidents can be repaired by apply-
ing felt cloth tape or silicone spray (in hard to reach areas). Urethane pads can be used to insulate wiring har-
ness.
CAUTION:
Do not use silicone spray to isolate a squeak or rattle. If you saturate the ar ea with silicone, you will
not be able to recheck the repair.
CENTER CONSOLE
Components to pay attention to include:
1. Shifter assembly cover to finisher
2. A/C control unit and cluster lid C
3. Wiring harnesses behind audio and A/C control unit
The instrument panel repair and isolation pr ocedures also apply to the center console.
DOORS
Pay attention to the:
1. Finisher and inner panel making a slapping noise
2. Inside handle escutcheon to door finisher
3. Wiring harnesses tapping
4. Door striker out of alignment causing a popping noise on starts and stops
Tapping or moving the components or pressing on them wh ile driving to duplicate the conditions can isolate
many of these incidents. You can usually insulate the areas with felt cloth tape or insulator foam blocks from
the NISSAN Squeak and Rattle Kit (J-43980) to repair the noise.
TRUNK
Trunk noises are often caused by a loose jack or loose items put into the trunk by the owner.
In addition look for:
1. Trunk lid bumpers out of adjustment
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2. Trunk lid striker out of adjustment
3. The trunk lid torsion bars knocking together
4. A loose license plate or bracket
Most of these incidents can be repaired by adjusting, se curing or insulating the item(s) or component(s) caus-
ing the noise.
SUNROOF/HEADLINING
Noises in the sunroof/headlining area can often be traced to one of the following:
1. Sunroof lid, rail, linkage or seals making a rattle or light knocking noise
2. Sun visor shaft shaking in the holder
3. Front or rear windshield touching headliner and squeaking
Again, pressing on the components to stop the noise while duplicating the conditions can isolate most of these
incidents. Repairs usually consist of insulating with felt cloth tape.
OVERHEAD CONSOLE (FRONT AND REAR)
Overhead console noises are often caused by the cons ole panel clips not being engaged correctly. Most of
these incidents are repaired by pushing up on the c onsole at the clip locations until the clips engage.
In addition look for:
1. Loose harness or harness connectors.
2. Front console map/reading lamp lens loose.
3. Loose screws at console attachment points.
SEATS
When isolating seat noise it's important to note the position the seat is in and the load placed on the seat when
the noise is present. These conditions should be duplicated when verifying and isolating the cause of the
noise.
Cause of seat noise include:
1. Headrest rods and holder
2. A squeak between the seat pad cushion and frame
3. The rear seatback lock and bracket
These noises can be isolated by moving or pressing on the suspected components while duplicating the con-
ditions under which the noise occurs. Most of thes e incidents can be repaired by repositioning the component
or applying urethane tape to the contact area.
UNDERHOOD
Some interior noise may be caused by components under the hood or on the engine wall. The noise is then
transmitted into the passenger compartment.
Causes of transmitted underhood noise include:
1. Any component mounted to the engine wall
2. Components that pass through the engine wall
3. Engine wall mounts and connectors
4. Loose radiator mounting pins
5. Hood bumpers out of adjustment
6. Hood striker out of adjustment
These noises can be difficult to isolate since they cannot be reached from the interior of the vehicle. The best
method is to secure, move or insulate one component at a time and test drive the vehicle. Also, engine RPM
or load can be changed to isolate the noise. Repairs can usually be made by moving, adjusting, securing, or
insulating the component causing the noise.
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SQUEAK AND RATTLE TROUBLE DIAGNOSES
Diagnostic Worksheet
INFOID:0000000003775420
LAIA0072E
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LAIA0071E
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INSTRUMENT PANEL ASSEMBLY
ON-VEHICLE REPAIR
INSTRUMENT PANEL ASSEMBLY
Exploded ViewINFOID:0000000003775421
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Removal and InstallationINFOID:0000000003775422
REMOVAL
CAUTION:
Disconnect both the negative and positive battery terminals in advance.
1. Disconnect both negative and positive terminal s, then wait at least 3 minutes.
2. Remove front center console. Refer to IP-20, "
Removal and Installation".
3. Remove steering column assembly. Refer to ST-20, "
Removal and Installation".
4. Remove combination meter. Refer to MWI-102, "
Removal and Installation".
5. Remove instrument panel upper cover and disconnect rear sonar speaker (if equipped).
6. Remove cluster lid C. Refer to IP-16, "
Removal and Installation".
7. Remove display assembly. Refer to AV-168, "
Removal and Installation".
8. Remove instrument lower/upper panel RH and glove box. Refer to IP-17, "
Removal and Installation" and
IP-18, "
Removal and Installation".
9. Release the clips, disconnect the optical sensor harness and remove defroster grille.
10. Release the clips, disconnect the connectors and remove RH, LH, and center speakers.
11. Remove RH/LH front pillar finishers. Refer to INT-14, "
Removal and Installation".
12. Remove the passenger air bag module nuts and disconnect the connectors. Refer to SR-10, "
Removal
and Installation".
13. Disconnect remaining optional equipment connectors (if equipped).
14. Remove instrument panel and pad assembly screws.
15. Release instrument panel and pad assembly lifting rearward away from steering member, then carefully remove through front door opening.
1. Defroster grille 2. Center speaker grille3. Speaker center
4. Speaker grille outer 5. Speaker outer6. Instrument panel upper cover
7. Instrument panel and pad assembly 8. Side ventilator assembly LH 9. Combination meter
10. Instrument upper panel LH 11. Cluster lid A 12. Key cylinder escutcheon
13. Lower knee protector 14. Instrument lower panel LH 15. Steering column cover upper
16. Steering column cover lower 17. Cluster lid C lower 18. 4WD switch (if equipped)
19. Hazard switch 20. Cluster lid C21. Instrument lower cover RH
22. Fuse access cover 23. Glove box 24. Instrument lower panel RH
25. Audio switch RH 26. A/C and AV switch assembly 27. Audio unit
28. Audio switch LH 29. Center ventilator assembly LH 30. Display assembly
31. Center ventilator assembly RH 32. Side ventilator assembly RH 33. Instrument upper panel RH Metal clip Clip
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INSTRUMENT PANEL ASSEMBLY
CAUTION:
Always use an assistant to steady the instrument panel and pad assembly during removal from
vehicle interior.
INSTALLATION
Installation is in the reverse order of removal.
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CLUSTER LID AIP-15
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CLUSTER LID A
Exploded ViewINFOID:0000000003775423
Removal and InstallationINFOID:0000000003775424
REMOVAL
1. Release the clips and remove the screws, then disconnect the connectors and remove instrument lower panel LH.
2. Release the clips then remove instrument upper panel LH.
3. Remove the screws, then remove steering column cover upper and lower from steering column.
4. Remove key cylinder escutcheon from cluster lid A.
5. Release the clips and remove cluster lid A from instrument panel and pad assembly.
INSTALLATION
Installation is in the reverse order of removal.
ALJIA0076ZZ
1. Cluster lid A 2. Instrument upper panel LH3. Instrument lower panel LH
4. Key cylinder escutcheon 5. Steering column cover upper 6. Steering column cover lower
Metal clip ClipPawl
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CLUSTER LID C
CLUSTER LID C
Exploded ViewINFOID:0000000003775425
Removal and InstallationINFOID:0000000003775426
REMOVAL
1. Release the clips and remove cluster lid C lower.
2. Remove the upper and lower cluster lid C screws.
3. Release the clips, then pull cluster lid C rearward to removefrom instrument panel and pad assembly.
4. Disconnect electrical connectors.
INSTALLATION
Installation is in the reverse order of removal.
1. A/C and AV switch assembly 2. Cluster lid C 3. Center ventilator assembly LH
4. Audio switch LH 5. 4WD switch (if equipped)6. Cluster lid C lower/clock
7. Hazard switch 8. Audio switch RH9. Center ventilator assembly RH
Clip Pawl
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