Telematic INFINITI QX80 2021 Infiniti Connection

1 Introduction
How to use this manual ................................................... 1-2For safe operation ....................................................... 1-2
Reference symbols ....................................................... 1-2
Screen illustrations ....................................................... 1-2
Safety information ............................................................ 1-3
Regulatory information ................................................... 1-4 Laser product ............................................................... 1-4
Bluetooth® devices ..................................................... 1-4 Trademarks ........................................................................\
1-4
Licenses ........................................................................\
....... 1-6
Software Licenses ..................................................... 1-6
Telematic Control Unit A-IVC
(if so equipped) ........................................................... 1-6

1. Introduction
data are provided by Gracenote®. Grace-
note is the industry standard in music
recognition technology and related content
delivery. For more information, visit www.
gracenote.com.
Music related data from Gracenote, Inc.,
copyright © 2000 to present Gracenote.
Gracenote Software, copyright © 2000 to
present Gracenote. One or more patents
owned by Gracenote apply to this product
and service. See the Gracenote website for a
non-exhaustive list of applicable Gracenote
patents. Gracenote, the Gracenote logo and
logotype are either a registered trademark
or a trademark of Gracenote, Inc. in the
United States and/or other countries.
App Store
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries. App Store is a service mark of
Apple Inc.Siri®
Siri is a trademark of Apple Inc., registered in
the U.S. and other countries.
Google/Google Play/Android/Android
Auto
Google, Google Play, Android, Android Auto
and other marks are trademarks of Google
LLC.LICENSES
SOFTWARE LICENSES
Open Source Software Licenses
http://oss.bosch-cm.com/index.html
TELEMATIC CONTROL UNIT A-
IVC (if so equipped)
http://opensourceautomotive.com/IC/
tZ7T3eE6AiV4
1-6

INFO:
. Enter the password correctly, including
capitalization.
. Touching the [
] will display the net-
work information. Turning [Connect
Automatically] on will automatically con-
nect the vehicle to the network if the
network is available.
. The system can connect to only WPA2
security network (not connect WEP,
WPA1 network).
. Wi-Fi networks that require a web
browser cannot be accessed through this
units.
Wi-Fi settings:
The Wi-Fi settings can be changed accord-
ing to your preference.
1. Push

UPDATING SYSTEM SOFTWARE
(if so equipped)
WARNING
TO AVOID RISK OF DEATH OR SER-
IOUS PERSONAL INJURY WHEN UP-
DATING THE SYSTEM SOFTWARE:
If you choose to park the vehicle within
range of a Wi-Fi connection (if so
equipped), park the vehicle in a secure,
safe well-ventilated location that is open
to the air. During the update process, if
you choose to park your vehicle, it should
be kept in a well ventilated area to avoid
exposure to carbon monoxide. Do not
breathe exhaust gases; they contain
colorless and odorless carbon monoxide.
Carbon monoxide is dangerous. It can
cause unconsciousness or death.
1.Apply the parking brake.
2. Remain with the vehicle while the
update is in process.
3. Do not allow children, pets or people
who may need assistance to remain in
the vehicle while the software is
updating.
NOTE:
The vehicle is not required to be parked
during the software update process. If the
vehicle disconnects from the Wi-Fi connec-
tion (if so equipped), it will resume when the
vehicle reconnects to a known Wi-Fi con-
nection.
INFO:
. The system prioritizes Wi-Fi connection
over TCU (Telematics Control Unit)
when Wi-Fi network connection is avail-
able.
. You will be charged separately when the
network communication is made via
smartphones.
. The download data size of software
updates can vary between 80 MB to
300 MB. If you use your smartphone as
a Wi-Fi connection, you may incur data
charges from your phone carrier. Please
connect to a secure WPA2 Wi-Fi net-
work to avoid potential phone carrier
data charges.
How to update from the pop-up
screen
When both of the following conditions are
met, the system informs the driver with a
pop-up on the screen when system software
update is available.
. [Auto] is selected under [Update Meth-
od].
“How to update from the system
menu” (page 5-6)
. Wi-Fi or TCU (Telematics Control Unit)
network connection is available.
“Wi-Fi Setting” (page 2-30)“INFINITI InTouchTMServices set-
tings” (page 5-14)
1. When the pop-up appears and prompts the driver to perform the system soft-
ware update, operate the system ac-
cording to the guides shown on the
screen to download the updates. An-
other pop-up will appear when down-
loading is complete.
2. After the system software update is complete, place the ignition switch in
the OFF position and leave the system
for 20 minutes without operating the
switches on the control panel and the
5. Information and vehicle settings
5-5

INFINITI INTOUCHTMSERVICES
(if so equipped)
SUBSCRIPTION TO INFINITI IN-
TOUCH
TMSERVICES
Subscription is required to use the INFINITI
InTouchTMServices. For the details about
the subscription, visit the INFINITI Owner’s
Portal Website or contact an INFINITI
retailer.
IMPORTANT INFORMATION RE-
GARDING ACCESS TO INFINITI
INTOUCH
TMSERVICES
Feature availability is dependent on vehicle
model, trim level, packaging and options.
Trial included with vehicle purchase. Com-
patible connected device may be required
and feature availability may be dependent
on device’s capability. Refer to connected
device’s owner’s manual for details. Late
availability for some features.
Driving is serious business and requires your
full attention. Only use features and con-
nected devices when safe and legal to do so.
Some features, including automatic crash
notification and SOS, are dependent upon
the telematics device being in operative
condition, its ability to connect to a wireless network, compatible wireless network avail-
ability, navigation map data and GPS satel-
lite signal receptions, the absence of which
can limit or prevent the ability to reach
Customer Care or receive support. GPS
mapping may not be detailed in all areas or
reflect current road status. Never program
GPS while driving. Only use Remote Engine
Start and Remote Horn features in accor-
dance with any laws, rules or ordinances in
effect in your vehicle’s location.
Some services and features are provided by
and dependent on third party service provi-
ders and not INFINITI. Should such service
providers terminate or restrict service or
features, service or features may be sus-
pended or terminated without notice or with
no liability to INFINITI or its partners or
agents. Services and features may require
compatible cellular network provided by
independent companies not within INFINITI
or its partners’ or agents’ control. Cellular
network signal strength may vary and may
not be available in all areas or at all times.
Services and features may not function if
cellular network is unavailable, restricted, or
terminated. INFINITI and its partners or
agents are not responsible for associated
costs or other third-party changes that may
be required for continued operation due to
cellular network unavailability, restriction, or
termination (including equipment replace-
ments/upgrades, if available, or roaming
charges on alternative networks). Technol-
ogy is evolving, and changes by independent
companies are not within INFINITI’s or its
partners’ or agents’ control.
Enrollment, owner consent, personal identi-
fication number (PIN), and subscription
agreement may be required to receive full
suite of features and services. Trial periods
(if applicable) begin on the date of vehicle
purchase or lease of a new INFINITI. Trial
periods and feature availability may be
subject to change at any time and may be
subject to early termination without notice.
Required subscriptions may be sold sepa-
rately for each available feature or service
after trial period ends, and may continue
until you call service provider to cancel.
Installation costs, one-time activation fee,
other fees and taxes may apply. Fees and
programming subject to change. Feature
may be subject to age restrictions in some
areas. Subscriptions governed by service
provider’s subscription agreement, terms
and conditions and privacy statements avail-
able at service provider’s website. Text rates
5. Information and vehicle settings
5-7

5. Information and vehicle settings
or data usage may apply. INFINITI In-
TouchTMwith WiFi terms and conditions of
subscriber agreement apply. Included with
vehicle purchase 1 GB or 30 Day Trial on
equipped new INFINITI vehicles. If your
Vehicle is outside the scope of the initial
roadside assistance plan included with the
purchase of your Vehicle that applies for a
period of 48 months, without regard to
mileage from the date the Vehicle is deliv-
ered to the first retail buyer or otherwise put
into use, whichever is earlier you will be
responsible to the Service Provider for any
additional charges incurred by receiving
services through that roadside assistance
Service Provider.
The INFINITI names, logos and slogans are
trademarks owned by or licensed to Nissan
Motor Co. Ltd. or its North American
subsidiaries. Other trademarks and trade
names are those of their respective owners.
For important safety information, system
limitations, and additional operating and
feature information, see dealer, owner’s
manual, or https://www.infinitiusa.com/in-
touch/legal.html.INFINITI INTOUCHTMSERVICES
FEATURES
INFINITI InTouchTMServices provides var-
ious types of information and services by
connecting your vehicle to the INFINITI
InTouch
TMServices Data Center and
INFINITI InTouchTMServices Response Cen-
ter using the TCU (Telematics Control Unit)
installed in your vehicle.
If equipped, your vehicle may include
INFINITI InTouch
TMconnected features
and services such as emergency SOS calling,
Automatic Collision Notification, Wi-Fi, Re-
mote Services, Navigation, Bluetooth® and
more. For complete information about your
INFINITI InTouch
TMfeatures and services,
please visit www.infinitiusa.com/intouch.
For frequently asked questions, please visit
www.infinitiusa.com/intouch/faq.
WARNING
. Please note that the Automatic Colli-
sion Notification service and Emer-
gency Call function cannot be used in
the following conditions:
— Emergency functions and services will not be available without a paid
subscription to INFINITI InTouch
TM
Services.
— The INFINITI InTouch
TMServices
network system is disabled.
— The vehicle moves outside the ser- vice area where the TCU (Tele-
matics Control Unit) is connected
to the system.
— The vehicle is outside the area where the cellular network service
is receivable.
— The vehicle is in a location with poor signal reception such as tunnels,
underground parking garages, be-
hind buildings or in mountainous
areas.
— The line is busy.
— The TCU (Telematics Control Unit) or other systems of your vehicle are
not working properly.
— It may not be possible to make an emergency call depending on the
severity of a collision and/or emer-
gency.
. Radio waves could adversely affect
electric medical equipment. Indivi-
duals who use a pacemaker should
5-8

contact the device manufacturer re-
garding any possible effects before
using the system.
. The TCU (Telematics Control Unit)
antenna is installed inside the upper
central part of the instrument panel.
An occupant should not get any closer
to the antenna than specified by the
pacemaker manufacturer. The radio
waves from the TCU antenna may
adversely affect the operation of the
pacemaker while using the INFINITI
InTouch
TMServices.
INFO:
. INFINITI InTouch
TMServices features
are dependent upon subscription enroll-
ment and the telematics device being in
operative condition, cellular connectivity,
navigation map data and GPS satellite
signal reception. Terms and conditions of
the INFINITI InTouch
TMServices Sub-
scription Agreement apply.
. Enrollment is required in order to use
INFINITI InTouch
TMServices. The ser-
vices that can be received vary depend-
ing on the plan in which you are enrolled. .
All services are complimentary for the
trial period.
. After the trial period, use of the service
will no longer be complimentary.
. Laws in some jurisdictions may restrict
the use of “Text-to-Speech.” Check local
regulations before using this feature.
If equipped, your vehicle may include
INFINITI InTouch
TMconnected features
and services such as emergency SOS calling,
Automatic Collision Notification, Wi-Fi, Re-
mote Services, Navigation, Bluetooth® and
more.
INFINITI InTouch
TMServices may be up-
dated. The latest detailed information is
available on the following websites or from
the support line.
INFINITI InTouch
TMServices website:
www.infinitiusa.com/intouch (for U.S.)
www.infiniti.ca/intouch/en/ (for Cana-
da)
INFINITI InTouch
TMServices support
line:
1-855-444-7244
. Automatic Collision Notification (if so
equipped): The TCU (Telematics Control Unit) gen-
erates a signal automatically to the
INFINITI InTouch
TMServices Response
Center in the case of an accident severe
enough to trigger one of the vehicle’s air
bags. Upon the signal, a Response
Specialist receives the vehicle location
and customer information and notifies
the proper authorities in accordance with
established policies and procedures.
. Emergency Call (if so equipped):
The Emergency Call feature provides
emergency assistance by connecting to
a Response Specialist. In the event of an
emergency, push the in–vehicle E-Call
(SOS) button to use this feature. The
Response Specialist provides various
assistance depending on the situation.
For details of the E-Call (SOS) button
operation, refer to the vehicle Owner’s
Manual.
. Connection to Roadside Assistance (if
so equipped):
Roadside Assistance allows you to re-
ceive assistance from the Roadside Re-
sponse Specialist for a non–emergency
incident that requires a towing or third-
party response service. The service is
5. Information and vehicle settings
5-9

— The TCU (Telematics Control Unit) orother systems of your vehicle are not
working properly.
— The INFINITI InTouch
TMServices net-
work system is disabled.
. Information feeds download cannot be
used when the vehicle is connected to
the INFINITI InTouch
TMServices Data
Center and INFINITI InTouchTMServices
Response Center.
. Communication with the INFINITI In-
Touch
TMServices Data Center is related
to the data communication mode and
may cause occasional difficulty in receiv-
ing signals, and the signal receivable area
may be limited compared to regular
mobile phones.
. You may hear clicks or experience inter-
ruptions while speaking with the
INFINITI InTouch
TMServices Response
Specialists. This is due to a shift in the
connection zone and is not a malfunc-
tion.
. Depending on the line used, the sound
volume may decrease. Adjust the volume
as necessary. .
Received sounds may be distorted or
ambient noise may sound like voices of a
crowd. This is due to the use of the
digital line and is not a malfunction.
. You may hear your own voice from the
speaker when talking with the INFINITI
InTouch
TMServices Response Specialists
due to a network disturbance. When this
occurs, reconnect the line after a few
minutes or at a different location.
. This vehicle incorporates a communica-
tion device that is called a TCU (Tele-
matics Control Unit). The communication
connection between this unit and the
INFINITI InTouch
TMServices Data Cen-
ter allows for various services. When the
system connects to the INFINITI In-
Touch
TMServices Data Center, an an-
tenna icon will appear on the screen. Use
the service in a location where the
symbol representing good signal recep-
tion appears on the screen.
: When the signal reception is good
: When the signal reception is bad
. The INFINITI InTouch
TMServices use the
TCU (Telematics Control Unit) for com-
munications. Even if the antenna icon
indicates good reception, connection to the INFINITI InTouch
TMServices Data
Center may be disabled. This does not
indicate a malfunction. Operate the
system again after a few minutes.
INFINITI INTOUCHTMSERVICES
MENUS
With INFINITI InTouchTMServices, various
information can be received and displayed
on the screen. The information can also be
announced by the system.
1. Push

5. Information and vehicle settings
Available items Content
[Call INFINITI Assis-
tance]The system connects
to the INFINITI In-
Touch
TMServices
Data Center. Various
services to support
your driving are avail-
able by answering the
Interactive Voice
Menu.
“Connecting to
Interactive Voice
Menu”
(page 5-12)
[History] Access the messages sent to the vehicle
from the INFINITI In-
Touch
TMServices
Data Center.
“History”
(page 5-12)
[InTouch Services
Settings] INFINITI InTouch
TM
Services settings can
be changed.
“INFINITI In-
TouchTMSer-
vices settings”
(page 5-14)
Connecting to Interactive Voice
Menu (if so equipped)
Various services to support your driving are
available by using the Interactive Voice
Menu. For more details, contact the
INFINITI InTouch
TMServices support line
at 1-855-444-7244 or refer to the INFINITI
InTouch
TMServices website www.infinitiu-
sa.com/intouch (for U.S.)/www.infiniti.ca/
intouch/en/ (for Canada).
1. Push

5. Information and vehicle settings
INFINITI INTOUCHTMSERVICES SETTINGS
The INFINITI InTouchTMServices setting can be changed.
Available menus may vary depending on models, specifications and software version. Menus displayed on the screen may not function
depending on various conditions.
1. Push