ESP LINCOLN MKZ 2013 Owner's Guide

UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases
where you continue to feel that the
efforts by Ford of Canada and the
authorized dealer to resolve a
factory-related vehicle service
concern have been unsatisfactory,
Ford of Canada participates in an
impartial third party
mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight
forward and relatively speedy
alternative to resolve a disagreement
when all other efforts to produce a
settlement have failed. This procedure
is without cost to you and is designed
to eliminate the need for lengthy and
expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct
hearings at mutually convenient times
and places in an informal
environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast,
fair, and final as the arbitrator
’s award
is binding on both you and Ford of
Canada. CAMVAP services are available in all
Canadian territories and provinces.
For more information, without charge
or obligation, call your CAMVAP
Provincial Administrator directly at
1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a
foreign country, contact the
appropriate foreign embassy or
consulate. These officials can inform
you of local vehicle registration
regulations and where to find
unleaded fuel.
If you cannot find unleaded fuel or can
only get fuel with an anti-knock index
lower than is recommended for your
vehicle, contact a regional office or
owner relations/customer relationship
office.
The use of leaded fuel in your vehicle
without proper conversion may
damage the effectiveness of your
emission control system and may
cause engine knocking or serious
engine damage. Ford Motor
Company/Ford of Canada is not
responsible for any damage caused
by use of improper fuel. Using leaded
fuel may also result in difficulty
importing your vehicle back into the
U.S.
247
Customer Assistance

•
Do not use alcohol, methanol,
brine or any engine coolants mixed
with alcohol or methanol
antifreeze (coolant). Alcohol and
other liquids can cause engine
damage from overheating or
freezing.
• Do not add extra inhibitors or
additives to the coolant. These can
be harmful and compromise the
corrosion protection of the engine
coolant.
Unscrew the cap slowly. Any pressure
will escape as you unscrew the cap.
Add prediluted engine coolant
meeting the Ford specification. See
Capacities and Specifications
(page 325).
Whenever coolant has been added,
the coolant level in the coolant
reservoir should be checked the next
few times you drive the vehicle. If
necessary, add enough prediluted
engine coolant to bring the coolant
level to the proper level.
Recycled Engine Coolant
Ford Motor Company does not
recommend the use of recycled
engine coolant since a Ford-approved
recycling process is not yet available.
Always dispose of used automotive
fluids in a responsible manner. Follow
your community ’s regulations and
standards for recycling and disposing
of automotive fluids. Severe Climates
If you drive in extremely cold climates:
•
It may be necessary to have a Ford
authorized dealer increase the
coolant concentration above 50%.
• A coolant concentration of 60%
will provide improved freeze point
protection. Engine coolant
concentrations above 60% will
decrease the overheat protection
characteristics of the engine
coolant and may cause engine
damage
If you drive in extremely hot climates:
• It may be necessary to have a Ford
authorized dealer decrease the
coolant concentration to 40%.
• A coolant concentration of 40%
will provide improved overheat
protection. Engine coolant
concentrations below 40% will
decrease the corrosion/freeze
protection characteristics of the
engine coolant and may cause
engine damage.
Vehicles driven year-round in
non-extreme climates should use
prediluted engine coolant for
optimum cooling system and engine
protection.
270
Maintenance

Your vehicle is equipped with a
Motorcraft® maintenance-free
battery which normally does not
require additional water during its life
of service.
Note:
If your battery has a
cover/shield, make sure it is reinstalled
after the battery has been cleaned or
replaced.
For longer, trouble-free operation,
keep the top of the battery clean and
dry. Also, make certain the battery
cables are always tightly fastened to
the battery terminals.
If you see any corrosion on the battery
or terminals, remove the cables from
the terminals and clean with a wire
brush. You can neutralize the acid with
a solution of baking soda and water.
It is recommended that the negative
battery cable terminal be
disconnected from the battery if you
plan to store your vehicle for an
extended period of time.
To ensure proper operation of the
battery management system (BMS),
any electrical devices that are added
to the vehicle should not have their
ground connection made directly at
the negative battery post. A
connection at the negative battery
post can cause inaccurate
measurements of the battery
condition and potential incorrect
system operation. Note:
Electrical or electronic
accessories or components added to
the vehicle by the dealer or the owner
may adversely affect battery
performance and durability and may
also affect the performance of other
electrical systems in the vehicle.
When a battery replacement is
required, the battery should only be
replaced with a Ford recommended
replacement battery that matches
the electrical requirements of the
vehicle.
When the battery is disconnected or
a new battery installed, the automatic
transmission must relearn its adaptive
strategy. As a result of this, the
transmission may shift firmly when
first driven. This operation is
considered normal and will fully
update transmission operation to its
optimum shift feel.
If the battery has been disconnected
or a new battery has been installed,
the clock and the preset radio stations
must be reset once the battery is
reconnected.
Note: Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized standards
for disposal. Call your local authorized
recycling center to find out more about
recycling automotive batteries.
278
Maintenance

Each tire, including the spare
(if provided), should be
checked monthly when cold
and inflated to the inflation pressure
recommended by the vehicle
manufacturer on the vehicle placard
or tire inflation pressure label. (If your
vehicle has tires of a different size
than the size indicated on the vehicle
placard or tire inflation pressure label,
you should determine the proper tire
inflation pressure for those tires.)
As an added safety feature, your
vehicle has been equipped with a tire
pressure monitoring system (TPMS)
that illuminates a low tire pressure
telltale when one or more of your tires
is significantly under-inflated.
Accordingly, when the low tire
pressure telltale illuminates, you
should stop and check your tires as
soon as possible, and inflate them to
the proper pressure. Driving on a
significantly under-inflated tire causes
the tire to overheat and can lead to
tire failure. Under-inflation also
reduces fuel efficiency and tire tread
life, and may affect the vehicle ’s
handling and stopping ability.
Please note that the TPMS is not a
substitute for proper tire maintenance,
and it is the driver ’s responsibility to
maintain correct tire pressure, even if
under-inflation has not reached the
level to trigger illumination of the
TPMS low tire pressure telltale. Your vehicle has also been equipped
with a TPMS malfunction indicator to
indicate when the system is not
operating properly. The malfunction
indicator is combined with the low tire
pressure telltale. When the system
detects a malfunction, the telltale will
flash for approximately one minute
and then remain continuously
illuminated. This sequence will
continue upon subsequent vehicle
start-ups as long as the malfunction
exists.
When the malfunction indicator is
illuminated, the system may not be
able to detect or signal low tire
pressure as intended. TPMS
malfunctions may occur for a variety
of reasons, including the installation
of replacement or alternate tires or
wheels on the vehicle that prevent the
TPMS from functioning properly.
Always check the TPMS malfunction
telltale after replacing one or more
tires or wheels on your vehicle to
ensure that the replacement or
alternate tires and wheels allow the
TPMS to continue to function
properly.
The tire pressure monitoring system
complies with part 15 of the FCC rules
and with RSS-210 of Industry Canada.
Operation is subject to the following
two conditions: (1) This device may
not cause harmful interference, and
(2) This device must accept any
interference received, including
interference that may cause undesired
operation.
299
Wheels and Tires

When Inflating your Tires
When putting air into your tires (such
as at a gas station or in your garage),
the tire pressure monitoring system
may not respond immediately to the
air added to your tires.
It may take up to two minutes of
driving over 20 mph (32 km/h) for the
light to turn off after you have filled
your tires to the recommended
inflation pressure
How Temperature Affects your
Tire Pressure
The tire pressure monitoring system
monitors tire pressure in each
pneumatic tire. While driving in a
normal manner, a typical passenger
tire inflation pressure may increase
approximately 2 to 4 psi (14 to 28
kPa) from a cold start situation. If the
vehicle is stationary overnight with the
outside temperature significantly
lower than the daytime temperature,
the tire pressure may decrease
approximately 3 psi (21 kPa) for a drop
of 30°F (17°C) in ambient
temperature. This lower pressure
value may be detected by the TPMS
as being significantly lower than the
recommended inflation pressure and
activate the TPMS warning light for
low tire pressure. If the low tire
pressure warning light is on, visually
check each tire to verify that no tire is
flat. (If one or more tires are flat, repair
as necessary.) Check air pressure in
the road tires. If any tire is
under-inflated, carefully drive the
vehicle to the nearest location where
air can be added to the tires. Inflate
all the tires to the recommended
inflation pressure.
303
Wheels and Tires

Treadwear
The treadwear grade is a comparative
rating based on the wear rate of the
tire when tested under controlled
conditions on a specified government
test course. For example, a tire graded
150 would wear one and one-half (1
½) times as well on the government
course as a tire graded 100. The
relative performance of tires depends
upon the actual conditions of their
use, however, and may depart
significantly from the norm due to
variations in driving habits, service
practices, and differences in road
characteristics and climate.
Traction AA A B C
WARNING
The traction grade assigned to
this tire is based on
straight-ahead braking traction tests,
and does not include acceleration,
cornering, hydroplaning or peak
traction characteristics. The traction grades, from highest to
lowest are AA, A, B, and C. The grades
represent the tire
’s ability to stop on
wet pavement as measured under
controlled conditions on specified
government test surfaces of asphalt
and concrete. A tire marked C may
have poor traction performance. Temperature A B C WARNING
The temperature grade for this
tire is established for a tire that
is properly inflated and not
overloaded. Excessive speed,
underinflation, or excessive loading,
either separately or in combination,
can cause heat buildup and possible
tire failure. The temperature grades are A (the
highest), B and C, representing the
tire
’s resistance to the generation of
heat and its ability to dissipate heat
when tested under controlled
conditions on a specified indoor
laboratory test wheel. Sustained high
temperature can cause the material
of the tire to degenerate and reduce
tire life, and excessive temperature
can lead to sudden tire failure. The
grade C corresponds to a level of
performance which all passenger car
tires must meet under the Federal
Motor Vehicle Safety Standard No.
139. Grades B and A represent higher
levels of performance on the
laboratory test wheel than the
minimum required by law.
305
Wheels and Tires

When weather temperature changes
occur, tire inflation pressures also
change. A 10°F (6°C) temperature
drop can cause a corresponding drop
of 1 psi (7 kPa) in inflation pressure.
Check your tire pressures frequently
and adjust them to the proper
pressure which can be found on the
Safety Compliance Certification Label
or Tire Label.
To check the pressure in your tire(s):
1. Make sure the tires are cool,
meaning they are not hot from
driving even a mile.
Note: If you are checking tire pressure
when the tire is hot, (i.e. driven more
than 1 mile [1.6 kilometers]), never
bleed or reduce air pressure. The tires
are hot from driving and it is normal for
pressures to increase above
recommended cold pressures. A hot
tire at or below recommended cold
inflation pressure could be significantly
under-inflated.
Note: If you have to drive a distance
to get air for your tire(s), check and
record the tire pressure first and add
the appropriate air pressure when you
get to the pump. It is normal for tires
to heat up and the air pressure inside
to go up as you drive.
2. Remove the cap from the valve on
one tire, then firmly press the tire
gauge onto the valve and measure
the pressure.
3. Add enough air to reach the recommended air pressure. Note:
If you overfill the tire, release air
by pressing on the metal stem in the
center of the valve. Then recheck the
pressure with your tire gauge.
4. Replace the valve cap.
5. Repeat this procedure for each tire,
including the spare.
Note: Some spare tires operate at a
higher inflation pressure than the other
tires. For T type mini-spare tires (refer
to the Dissimilar spare wheel and tire
assembly information for a
description): Store and maintain at 60
psi (4.15 bar). For full-size and
dissimilar spare tires (refer to the
Dissimilar spare wheel and tire
assembly information for a
description): Store and maintain at the
higher of the front and rear inflation
pressure as shown on the Tire Label.
6. Visually inspect the tires to make
sure there are no nails or other
objects embedded that could poke
a hole in the tire and cause an air
leak.
7. Check the sidewalls to make sure there are no gouges, cuts or bulges.
313
Wheels and Tires

SERVICE PLANS (U.S. only)
More than 32 million Ford and Lincoln
owners have discovered the powerful
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Up to 500+ Covered Vehicle
Components
There are four, new-vehicle Extended
Service Plans with different levels of
coverage. Ask your dealer for details.
1. PremiumCare - Our most
comprehensive coverage. With
over 500 covered components,
this plan is so complete that we
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4. PowertrainCare - Covers 29 critical
components.
Ford Extended Service Plan is honored
by all Ford and Lincoln Dealers in the
U.S. and Canada. It is the only
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backed by Ford Motor Company. That
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Reliable, quality service anywhere
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• Factory-trained technicians.
• Ford Authorized Parts used with
every covered repair.
Rental Car Reimbursement
If your vehicle is kept overnight for
covered repairs, you are eligible for
rental car coverage, including
Bumper-to-Bumper warranty repairs,
or manufacturer ’s recalls.
Transferable Coverage
If you sell your vehicle before your
Ford Extended Service Plan coverage
expires, you can transfer any
remaining coverage to the new owner.
Whenever you’re ready to sell your car,
prospective buyers may feel better
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vehicle. Ford Extended Service Plan
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• Towing, flat-tire change and
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• Out-of-fuel and lock-out
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• Destination assistance for taxi,
shuttle, rental car coverage and
emergency transportation.
334
Ford Extended Service Plan (ESP)

Ford Extended Service Plan Can
Quickly Pay for Itself
One service bill – the cost of parts and
labor – can easily exceed the price of
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Service Contract. With a Ford Extend
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Avoid the Rising Cost of Properly
Maintaining Your Vehicle!
Ford Extended Service Plan also
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out.
The coverage is prepaid, so you never
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vehicle maintenance. It covers regular
checkups, routine inspections,
preventive care and replacement of
items that require periodic attention
for normal wear:
•
Wiper blades
• Spark plugs (except California)
• Clutch disc
• Brake pads and linings
• Shock absorbers
• Belts and hoses Contact your selling Ford or Lincoln
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For More Information
PROTECT YOURSELF FROM THE
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WITH A FORD EXTENDED SERVICE
PLAN.
To learn more, call our Ford ESP
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Ford ESP
P.O. Box 8072
Royal Oak, MI 48068-0039
Name (PLEASE PRINT)
APT.#
ADDRESS
335
Ford Extended Service Plan (ESP)

Name (PLEASE PRINT)
ZIP
STATE
CITY
E-MAIL
SERVICE PLANS (CANADA
ONLY)
You can get more protection for your
vehicle by purchasing a Ford Extended
Service Plan. Ford Extended Service
Plan is the only service contract
backed by Ford Motor Company of
Canada, Limited. Depending on the
plan you purchase, Ford Extended
Service Plan provides benefits such
as:
• Rental reimbursement
• Coverage for certain maintenance
and wear items
• Protection against repair costs
after your New Vehicle Limited
Warranty Coverage expires
• Roadside Assistance benefits
There are several Ford Extended
Service Plans available in various time,
distance and deductible
combinations. Each plan is tailored to
fit your own driving needs, including
reimbursement for towing and rental. When you purchase Ford Extended
Service Plan, you receive added
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Canada and the United States,
provided by a network of participating
Ford Motor Company dealers. The
Lincoln Maintenance Protection Plan
is honored at authorized Lincoln
dealers.
Note:
Repairs performed outside of
Canada and the United States are not
eligible for Ford Extended Service Plan
coverage.
This information is subject to change.
For more information, visit your local
Ford of Canada dealer or www.ford.ca
to find the Ford Extended Service Plan
that is right for you.
336
Ford Extended Service Plan (ESP)