MAZDA MODEL 3 HATCHBACK 2011 Owners Manual (in English)

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Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qSTEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
qSTEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
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Customer Information
Customer Assistance
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Customer Assistance (Mexico)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qSTEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
lIf your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
lIf it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, go to STEP2.
qSTEP 2: Contact Mazda Motor de Mexico
If for any reason you feel the need for further assistance after contacting your dealership
management and it becomes necessary to have the components or wiring system for the
supplementary restraint system modified to accommodate a person with certain medical
conditions in accordance with a certified physician, you can reach Mazda Motor de Mexico
by one of the following ways.
Log on: at www.MazdaMexico.com.mx
Answers to many questions, including how to locate or contact a local Mazda dealership in
Mexico, can be found here.
E-mail: click on “Contactanos ”at the top of the page at www.MazdaMexico.com.mx
By phone at: 1 (866) 315 0220
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
Customer Information
Customer Assistance
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In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located onthe upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
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Customer Information
Customer Assistance
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Importer/Distributor
qU.S.A.
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922 U.S.A.
P.O. Box 19734
Irvine, CA 92623-9734 U.S.A.
TEL: 1 (800) 222-5500 (in U.S.A.)
(949) 727-1990 (outside U.S.A.)
Distributor in Each Area
qCANADA
Mazda Canada Inc.
55 Vogell Road, Richmond Hill,
Ontario, L4B 3K5 Canada
TEL: 1 (800) 263-4680 (in Canada)
(905) 787-7000 (outside Canada)
qPUERTO RICO/U.S. Virgin Island
Plaza Motors Corp. (Mazda de Puerto
Rico)
P.O. Box 362722, San Juan, Puerto Rico
00936-2722
TEL: (787) 641-9300
qMEXICO
Mazda Motor de Mexico
Circuito Guillermo Gonzalez Camarena N
1500 Col. Centro de Ciudad Santa Fe.
01210, Mexico, D.F.
TEL: Center of Attention to Clients:
01 (800) 016 2932. in Mexico
qGUAM
Triple J Motors
157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning, Guam 96931
TEL: (671) 649-6555
qSAIPAN
Pacific International Marianas, Inc.
(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950
TEL: (670) 234-7524
Customer Information
Mazda Importer/Distributors
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Triple J Saipan, Inc.(d.b.a. Triple J Motors)
P.O. Box 500487 Saipan, MP 96950-0487
TEL: (670) 234-7133/3051
q AMERICAN SAMOA
Polynesia Motors, Inc.
P.O. Box 1120, Pago Pago, American
Samoa 96799
TEL: (684) 699-9347
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Mazda Importer/Distributors
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Form No.8BM6-EC-10F

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Warranties for Your Mazda
lNew Vehicle Limited WarrantylDistributor Major Component Limited Warranty (Canada only)lSafety Restraint System Limited WarrantylAnti-perforation Limited WarrantylFederal Emission Control Warranty (U.S.A. only)lEmission Defect WarrantylEmission Performance WarrantylCalifornia Emission Control Warranty (U.S.A. only)lEmission Control Warranty (Canada only)lReplacement Parts and Accessories Limited WarrantylTire Warranty
NOTE
Detailed warranty information is provided with your Mazda.
Customer Information
Warranty
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Outside the United States
Government regulations in the United States require that automobiles meet specific
emission regulations and safety standards. Therefore, vehicles built for use in the United
States may differ from those sold in other countries.
The differences may make it difficult or even impossible for your vehicle to receive
satisfactory servicing in other countries. We strongly recommend that you NOT take your
Mazda outside the United States. However, in the event that you are moving to Canada
permanently, Mazda vehicles built for use in the United States could be eligible for
exportation to Canada with specific vehicle modifications to comply with the Canadian
Motor Vehicle Safety Standards (CMVSS).
NOTE
The above is applicable for a permanent import/export situation and not related to travelers on
vacation.
You may have the following problems if you do take your vehicle outside of the United
States:
lRecommended fuel may be unavailable. Any kind of leaded fuel or low-octane fuel will
affect vehicle performance and damage the emission controls and engine.
lProper repair facilities, tools, testing equipment, and replacement parts may not be
available.
Please refer to your Manufacturer's Warranty Booklet for more information.
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Warranty
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Outside Canada
Government regulations in Canada require that automobiles meet specific emission
regulations and safety regulations. Therefore, vehicles built for use in Canada may differ
from those sold in other countries.
The differences may make it difficult or even impossible for your vehicle to receive
satisfactory servicing in other countries. We strongly recommend that you NOT take your
Mazda outside Canada. However, in the event that you are moving to the United States
permanently, Mazda vehicles built for use in Canada could be eligible for exportation to the
United States with specific vehicle modifications to comply with the United States Federal
Motor Vehicle Safety Standards (FMVSS).
NOTE
The above is applicable for a permanent import/export situation and not related to travelers on
vacation.
You may have the following problems if you do take your vehicle outside of Canada:lRecommended fuel may be unavailable. Any kind of leaded fuel or low-octane fuel will
affect vehicle performance and damage the emission controls and engine.
lProper repair facilities, tools, testing equipment, and replacement parts may not be
available.
Please refer to your Manufacturer's Warranty Booklet for more information.
Customer Information
Warranty
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Registering Your Vehicle in A Foreign Country (Except
United States and Canada)
Registering your vehicle in a foreign country may be problematic depending on whether it
meets the specific emission and safety standards of the country in which the vehicle will be
driven. Consequently, your vehicle may require modifications at personal expense in order
to meet the regulations.
In addition, you should be aware of the following issues:
Satisfactory vehicle servicing may be difficult or impossible in another country.
The fuel specified for your vehicle may be unavailable.
Parts, servicing techniques, and tools necessary to maintain and repair your vehicle may be
unavailable.
There might not be an Authorized Mazda Dealer in the country you plan to take your
vehicle.
The Mazda warranty is valid only in certain countries.
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Warranty
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Add-On Non-Genuine Parts and Accessories
Non-genuine parts and accessories for Mazda vehicles can be found in stores.
These may fit your vehicle, but they are not approved by Mazda for use with Mazda
vehicles. When you install non-genuine parts or accessories, they could affect your
vehicle's performance or safety systems; the Mazda warranty doesn't cover this. Before you
install any non-genuine parts or accessories, consult an Authorized Mazda Dealer.
WARNING
Always consult an Authorized Mazda Dealer before you install non-genuine parts or
accessories:Installation of non-genuine parts or accessories is dangerous. Improperly designed
parts or accessories could seriously affect your vehicle's performance or safety
systems. This could cause you to have an accident or increase your chances of
injuries in an accident.
Be very careful in choosing and installing add-on electrical equipment, such as
mobile telephones, two-way radios, stereo systems, and car alarm systems: Incorrectly choosing or installing improper add-on equipment or choosing an
improper installer is dangerous. Essential systems could be damaged, causing engine
stalling, air-bag (SRS) activation, ABS/TCS/DSC inactivation, or a fire in the vehicle.
Mazda assumes no responsibility for death, injury, or expenses that may result from the
installation of add-on non-genuine parts or accessories.
Customer Information
Warranty
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