MERCEDES-BENZ E-Class 2016 W213 Comand Manual

Problems with the navigation system
ProblemPossible causes/consequences andMSolutions
COMAND does not
resume route guidance
after the journey has
been interrupted.Route guidance is canceled if you interrupt the journey for more
than two hours.
"Interrupting the journey" refers to stopping the vehicle.
"Continuing route guidance" refers to switching COMAND back on
and driving on.
XContinue route guidance manually (Ypage 91).
ProblemPossible causes/consequences andMSolutions
COMAND is unable to
determine the vehicle's
position.COMAND has to redetermine the position of the vehicle if the
vehicle has been transported.
Example:
RAfter transporting the vehicle by ferry
RAfter transporting the vehicle by motorail
XStart the vehicle and pull away.
COMAND determines the vehicle's position. Depending on the
driving situation, this may take some time.
Route guidance may be restricted during the determination of
the vehicle's position.
When positioning is complete, route guidance is resumed with
navigation announcements and route guidance displays.
ProblemPossible causes/consequences andMSolutions
The digital map is not
compatible with the
vehicle software.The data medium containing the digital map cannot be used for the
update.
XTo confirm the message: press the controller.
XRemove the data medium.
XHave the data medium checked at an authorized Mercedes-Benz
Center.
ProblemPossible causes/consequences andMSolutions
COMAND asks for an
activation code during
the map update.The digital map is secured with an activation code.
XConsult an authorized Mercedes-Benz Center.
Problems with the navigation system109
Navigation
Z

ProblemPossible causes/consequences andMSolutions
The map software
update has failed.The digital map can be loaded with a DVD, SD memory card or USB
stick.
XCheck the readability of the data medium, e.g. in a PC.
XTo restart the update: insert the DVD.
or
XInsert an SD memory card or USB stick.
COMAND asks for an activation code during the map update. The
code must be validated in the vehicle.
XSwitch on the ignition.
XTo restart the update: insert the DVD.
or
XInsert an SD memory card or USB stick.
COMAND's integrated hard disk is defective.
XConsult an authorized Mercedes-Benz Center.
110Problems with the navigation system
Navigation

Your COMAND equipment................112
Important safet ynotes .................... .112
General notes .................................... 112
Telephon emenu overview ...............113
Connecting/disconnecting a
mobile phone .................................... .114
Setting th ereception an dtrans-
missio nvolume ................................ .118
Usin gth etelephon e........................ .119
Phone book ........................................ 123
Address book .................................... 127
Importing contact s.......................... .133
Cal llist s............................................ .135
Speed dial list s.................................. 137
Messages (text messages an de-
mails) ................................................ .138
111
Telephone

Your COMANDequipment
These operatin ginstruction sdescribe all
standar dan doptional equipmen tavailable
fo ryour COMAN Dsyste mat th etime of pur -
chase. Country-specifi cdifference sare pos -
sible. Please note that your COMAN Dsyste m
may no tbe equipped wit hall th efeature s
described .Thi salso applies to safety-relevan t
systems an dfunctions. Therefore, th eequip -
men ton your COMAN Dsyste mmay diffe r
from that in th edescription san dillustrations.
Should you hav ean yquestion sconcernin g
equipmen tan doperation ,pleas econsult an
authorized Mercedes-Ben zCenter.
Important safet ynotes
GWARNING
If you operat emobile communication equip-
men twhil edriving, you will be distracted from
traffic conditions. You could also los econtro l
of th evehicle. There is aris kof an accident.
Only operat ethis equipment when th evehicle
is stationary.
If you mak e acallon your mobile phone whil e
driving, always use hands-free mode. Only
use th emobile phone when road, weather
an dtraffic condition spermit .Some jurisdic -
tion sprohibi tth edriver from usin g amobile
phone whil edrivin g avehicle.
Bear in min dthat at aspeed of 30 mph
(approximately 50 km/h), th evehicle cover s
a distanc eof 44 feet (approximately 14 m)
per second.
Excessive levels of electromagnetic radiation
may cause damage to your health an dth e
health of others.
There is scientific discussio nsurroundin gth e
possible health risks posed by electromag-
neti cfields .You can reduce this ris kby usin g
an exterio rantenna. Therefore, connec
tyour mobile communica-
tion sequipmen tto th evehicle' sexterio r
antenn awhereve rpossible.
General notes
Telephon y
The Bluetoot h®interface on COMAN Dis
available fo rtelephony.
If your mobile phone supports th eBluetoot h
®
profilePBAP (Phone Book Access Profile),th e
contact sare automatically displaye din
COMAND.
You can use th etext messag ean de-mail
function sif your mobile phone supports th e
MA PBluetoot h
®profile (Messag eAccess
Profile) .Observ eth eother requirements fo r
th ee-mail an dtext messag efunction s
(
Ypage 138).
Wit h a suitable mobile phone ,you can use th e
hands-free syste man dreceiv evCards via th e
Bluetoot h
®interface .
You can obtain more information about suit -
able mobile phone son th eInternet at
www.mercedes-benz-mobile.com .
You can also obtain more information by call-
ing.
In th eUSA, you can get in touch wit hth e
Mercedes-Ben zCustomer Assistanc eCente r
on 1-800-FOR-MERCede s(1-800-367-6372).
In Canada, you can get in touch with the Cus- tomer Relations Center on 1-800-387-0100.
Call disconnection while the vehicle is
in motion
A call may be disconnected if:
Rthere is insufficient network coverage in
certain areas.
Ryou move from one transmitter/receiver
area (cell) into another and no channels are
free.
Ryou use a SIM card that is not compatible
with the network available.
112General notes
Telephone

Operating options
You can operate the telephone by:
Rusing the controller:
turning
sliding1 or4
pressing
Rusing the 6or~ button on the mul-
tifunction steering wheel
Rusing Voice Control (see the separate oper-
ating instructions)
Function restrictions
You may have to wait before using telephony
via COMAND in the following situations:
Rwhen the mobile phone is switched off
Rif Bluetooth®is switched off on the mobile
phone
Rif the mobile phone has not logged on to a
mobile phone network
Rif the Bluetooth®function is switched off in
COMAND
The telephone automatically tries to log on to a network. If no network is available, you may
not be able to make a " 911" emergency call.
If you attempt to make an outgoing call, the
No Service
message will appear for a short
while.
"911" emergency call
The following requirements must be fulfilled
for a 911emergency call:
Ra valid and operational SIM card is inserted
in the mobile phone
Rthe mobile phone is switched on
Rthe PIN has been entered in the mobile
phone
Ra mobile phone network is available
Rthe mobile phone is connected to COMAND
via Bluetooth®
If you cannot make an emergency call, you
must arrange rescue measures yourself.
Making an emergency call:
XEnter the telephone number (Ypage 119).
XPress 6.
The telephone makes the connection.
XWait until the emergency call center
answers and describe the emergency sit-
uation.
Telephone menu overview
:Mobile phone network provider
;Signal strength of the mobile phone net-
work
=Receiver icon ¢or¡
?Telephone menu character bar
ABluetooth®device name of the currently
connected mobile phone
BTo display the phone book
Symbols :to= and Aare not shown until
after a mobile phone has been connected to
COMAND. The symbols depend on your
mobile phone and your mobile phone network
provider. Further information on connecting a
mobile phone (
Ypage 114).
Symbol ;shows the current signal strength
of the mobile phone network. If all bars are
filled, you have optimum reception.
If no bars are shown, reception is either very
poor or there is none at all.
Receiver icon shows whether a call is active/
being connected ¡or not ¢.
Telephone menu overview113
Telephone
Z

Calling up the telephone menu
XPress%.
Showing the menu bar
XSlide 6the controller.
If the mobile phone connected supports the
MAP Bluetooth
®profile ( Message Access
Profile), the 1menu item is available. Fur-
ther information on text messages and e-mail
(
Ypage 138).
If you have an unread text message or e-mail,
the 0 mail symbol is displayed in the sta-
tus bar. The symbol disappears once you have
read the text message or e-mail. The ú
symbol is displayed as soon as the message
memory on the connected mobile phone is
full. The symbol disappears once you delete
at least one message.
Connecting/disconnecting a mobile
phone
Prerequisites
For telephony via the Bluetooth®interface,
you require a Bluetooth®-capable mobile
phone. The mobile phone must support
Hands-Free Profile 1.0 or above.
On COMAND
XActivate Bluetooth®(Ypage 48).
On the mobile phone
XSwitch on the mobile phone and enter the
PIN when prompted to do so (see the man- ufacturer's operating instructions).
XActivate Bluetooth®and, if necessary,
Bluetooth®visibility for other devices (see
the manufacturer's operating instructions).
This visibility is for restricted periods of
time on some mobile phones (see the man-
ufacturer's operating instructions).
XSet the Bluetooth®device name for the
mobile phone if necessary.
The device names for all of one manufactur-
er's products might be identical. To make it possible to clearly identify your mobile phone,
change the device name (see the manufac-
turer's operating instructions). The name can
be freely selected.
If the mobile phone supports the PBAP
( Phone Book Access Profile) and MAP
( Message AccessProfile) Bluetooth
®pro-
files, the following information will be trans-
mitted after you connect:
RPhone book
RCall lists
RText messages and e-mails
Further information on allowing or suppress-
ing the automatic download of the phone
book (
Ypage 132).
The battery of the mobile phone should
always be kept sufficiently charged in order to
prevent malfunctions.
iNot all mobile phones available on the
market are equally suitable. You can obtain
more detailed information about suitable
mobile phones and about the connection
between the mobile phone and COMAND
on the Internet at
www.mercedes-benz-mobile.com .
You can also obtain more information by
calling.
In the USA, you can get in touch with the
Mercedes-Benz Customer Assistance Cen-
ter on 1-800-FOR-MERCedes
(1-800-367-6372 ).
In Canada, you can get in touch with the
Customer Relations Center on
1-800-387-0100.
iSome displays (e.g. the signal strength)
depend on the supported version of the
Hands-Free Profile.
114Connecting/disconnecting a mobile phone
Telephone

Procedure and general information
Authorizing a mobile phone (connect-
ing)
Before using your mobile phone with
COMAND for the first time, you will need to
search for the phone (
Ypage 115) and then
authorize it (
Ypage 116). Depending on the
mobile phone, authorization either takes
place by means of Secure Simple Pairing or by
entering a passkey. COMAND automatically
enables the procedure suited to your mobile
phone. You can recognize Secure Simple Pair-
ing by a code which is displayed in COMAND
and on the mobile phone. You can recognize
the passkey system by the fact that you have to enter a code on the mobile phone and in
COMAND. The mobile phone is connected
automatically after authorization. Further
information about automatically reconnect-
ing authorized mobile phones (
Ypage 117).
If COMAND does not detect your mobile
phone, this may be due to particular security
settings on your mobile phone. You can also
start the search procedure and authorization
on the mobile phone (
Ypage 117).
Device-specific information on authorizing
and connecting Bluetooth
®-capable mobile
phones can be obtained from your authorized
Mercedes-Benz Center or via the Internet at
http://www.mercedes-benz.com/
connect .
You can authorize up to 15 mobile phones.
Only one mobile phone can be connected to
COMAND at any one time for telephony.
De-authorizing (disconnecting) a mobile
phone
The connection is terminated automatically if
you leave the receiver range of COMAND or
deactivate Bluetooth
®on your mobile phone.
If you no longer want the Bluetooth
®connec-
tion to be established automatically, the
mobile phone must be de-authorized (discon-
nected) (
Ypage 118).
Searching for a mobile phone
XTo call up the telephone menu: press the
% button.
XTo switch to the menu bar: slide 6the
controller.
XTo select Conn. Device: turn and press
the controller.
The device list is displayed.
XTo select Search for Phones: turn and
press the controller.
A message is displayed that Bluetooth
®
must be activated on the mobile phone and
must be made visible to other devices.
XTo select Start Search: press the con-
troller.
The available mobile phones are displayed
in the device list.
The duration of the search depends on the
number of Bluetooth
®telephones within
range and their characteristics.
If a new phone is found, it appears in the
device list with the Ïsymbol. You can now
authorize (connect) the mobile phone found
(
Ypage 116).
If the maximum number of authorized devices
in the device list is reached, you will be
requested to de-authorize a mobile phone
(
Ypage 118).
When you call up the device list again, de-
authorized devices will be removed from the
list. To update the device list, start the search
again.
Connecting/disconnecting a mobile phone115
Telephone
Z

Symbols in the device list
Sym-
bolExplanation
ÏNew mobile phone found, not yet
authorized.
ÑMobile phone is authorized, but is
not connected.
#Mobile phone is authorized and
connected.
Authorizing a mobile phone (connect-
ing)
Authorization via Secure Simple Pairing
If COMAND has found your mobile phone, you
can authorize (connect) it.
XTo select a mobile phone from the device
list: turn the controller and press to con-
firm.
A code is displayed in COMAND and on the
mobile phone.
The code is the same
XCOMAND: selectYes.
XMobile phone: confirm the code. Depend-
ing on the mobile phone used, you may
have to confirm the connection to
COMAND and for the PBAP and MAP Blue-
tooth
®profiles individually. You may also
save the confirmation on the mobile phone
(see the manufacturer's operating instruc-
tions).
The mobile phone is now authorized and
connected to COMAND. You can now
speak using the hands-free system.
To ensure an optimum language quality, you
can set the mobile phone's transmission and
reception volume (
Ypage 118).
The code is different
XCOMAND: selectNo.
The process is canceled. Repeat the
authorization.
Authorization via passkey entry (access code)
If COMAND has found your mobile phone, you
can authorize (connect) it.
XTo select a mobile phone from the device
list: turn the controller and press to con-
firm.
The input menu for the passkey is dis-
played.
The passkey is a one- to sixteen-digit num-
ber combination which you can choose
yourself. Depending on the mobile phone
used, you may have to enter a number
sequence of four digits or more.
XCOMAND: enter the passkey using the
character bar.
XSelect ¬once all the numbers have
been entered.
XMobile phone: enter the same passkey
and confirm your entry. Depending on the
mobile phone used, you may have to con-
firm the connection to COMAND and for the
PBAP and MAP Bluetooth
®profiles individ-
ually. You may also save the confirmation
on the mobile phone (see the manufactur-
er's operating instructions).
The mobile phone is now authorized and
connected to COMAND. You can now
speak using the hands-free system.
To ensure an optimum language quality, you
can set the mobile phone's transmission and
reception volume (
Ypage 118).
If the Authorization Failed
message
appears, you may have entered a different
passkey or exceeded the prescribed time
limit. Repeat the procedure.
iIf you wish to re-authorize the mobile
phone after de-authorizing it, you can
choose another passkey for it.
iMercedes-Benz recommends de-authori-
zation in COMAND and on the mobile
phone (
Ypage 118). Subsequent authori-
zation may otherwise fail.
116Connecting/disconnecting a mobile phone
Telephone

Establishing the connection from the
mobile phone
The Bluetooth®device name of COMAND is
"MB Bluetooth".
XCOMAND: call up the telephone menu.
XTo switch to the menu bar: slide 6the
controller.
XTo select Conn. Device: turn and press
the controller.
The device list is displayed.
XTo select Connect via Phone: turn and
press the controller.
A message is displayed, stating that you
can start the search on your mobile phone.
XMobile phone: start the search for a Blue-
tooth®device (see manufacturer's operat-
ing instructions).
COMAND is displayed with the name "MB
Bluetooth" in the mobile phone's device
list.
XSelect "MB Bluetooth".
A prompt appears in the COMAND display
asking if the mobile phone should be
authorized.
XCOMAND: selectYes.
If No
is selected, the procedure is canceled.
If your mobile phone supports Secure Sim-
ple Pairing, a code is now displayed on both
devices.
The code is the same
XCOMAND: selectYes.
XMobile phone: confirm the code. Depend-
ing on the mobile phone used, you may
have to confirm the connection to
COMAND and for the PBAP and MAP Blue-
tooth
®profiles individually. You may also
save the confirmation on the mobile phone
(see the manufacturer's operating instruc-
tions).
The mobile phone is now authorized and
connected to COMAND. You can now
speak using the hands-free system. To ensure an optimum language quality,
you can set the mobile phone's transmis-
sion and reception volume (
Ypage 118).
The code is different
XCOMAND: selectNo.
The process is canceled. Repeat the pro-
cedure.
If your mobile phone does not support Secure
Simple Pairing, an input menu is displayed for
the passkey. The passkey is a one- to sixteen-
digit number combination which you can
choose yourself. Enter the same passkey on
both COMAND and the mobile phone and
confirm. Depending on the mobile phone
used, you may have to confirm the connection
to COMAND and for the PBAP and MAP Blue-
tooth
®profiles.
Reconnecting automatically
COMAND always searches for the last con-
nected mobile phone.
If no connection can be made to the most
recently connected mobile phone, the system
searches for the mobile phone that was con-
nected before that one.
Switching between mobile phones
If you have authorized more than one mobile
phone, you can switch between the individual
phones.
XTo call up the telephone menu: press the
% button.
XTo switch to the menu bar: slide 6the
controller.
XTo select Conn. Device: turn and press
the controller.
The device list is displayed.
XTo select the desired mobile phone: turn
and press the controller.
The selected mobile phone is connected if
it is within Bluetooth
®range and if Blue-
tooth®is activated.
Connecting/disconnecting a mobile phone117
Telephone
Z

Only one mobile phone can be connected at
any one time for telephony. The currently
connected mobile phone is indicated by the#
dot in the device list.
iYou can only switch to another authorized
mobile phone if you are not currently mak-
ing a call.
De-authorizing (disconnecting) a
mobile phone
Mercedes-Benz USA, LLC recommends de-
authorization in COMAND and on the mobile
phone. Subsequent authorization may other-
wise fail.
XTo call up the telephone menu: press the
% button.
XTo switch to the menu bar: slide 6the
controller.
XTo select Conn. Device: turn and press
the controller.
The device list is displayed.
XTo highlight the desired mobile phone in the
device list: turn the controller.
XTo select G: slide 9the controller.
XTo select Deauthorize: turn and press the
controller.
A prompt appears, asking whether you
really wish to de-authorize this device.
XTo select Yes: turn and press the controller.
The mobile phone is de-authorized.
or
XTo select No: turn and press the controller.
The process is canceled.
Displaying connection details
XTo call up the telephone menu: press the
% button.
XTo switch to the menu bar: slide 6the
controller.
XTo select Conn. Device: turn and press
the controller.
The device list is displayed.
XTo highlight the desired mobile phone: turn
the controller.
XTo select G: slide 9the controller.
XTo select Details: turn and press the con-
troller.
The following information concerning the
selected mobile phone is shown:
RBluetooth®device name
RBluetooth®address
Rauthorization status
XTo close the detailed display: slide9
the controller.
Setting the reception and transmis-
sion volume
Once the mobile phone has been authorized,
you can optimize the transmission and recep- tion volume settings. To find out about the
best possible settings for your mobile phone,
visit www.mercedes-benz-mobile.com .
You can also obtain more information by call-
ing.
In the USA, you can get in touch with the
Mercedes-Benz Customer Assistance Center
on 1-800-FOR-MERCedes (1-800-367-6372).
In Canada, you can get in touch with the Cus- tomer Relations Center on 1-800-387-0100.
XTo call up the telephone menu: press the
% button.
XTo switch to the menu bar: slide 6the
controller.
118Setting the reception and transmission volume
Telephone