MERCEDES-BENZ G-Class 2012 W463 Owner's Manual

G
WARNING
A malfunction in the system has been
detected if one of the following conditions
occurs:
R the indicator lamp in the SOS button does
not light up during the system self-
diagnosis.
R the indicator lamp in the º Roadside
Assistance button does not light up during
the system self-diagnosis.
R the indicator lamp in the E information
button does

not light up during the system
self-diagnosis.
R the indicator lamp in the SOS button,
º Roadside Assistance button or E
information button continues to be lit red
after the system self-diagnosis.
R the Tele Aid inoperative or Tele Aid
not activated message appears on the
multifunction display after the system self-
diagnosis.
If a malfunction is indicated as outlined above,
the system may not operate as expected. In
the event of an emergency, assistance must
be summoned by other means.
Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
R USA: Response Center at
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
Emergency call Important safety notes
!
You must have a license agreement to
activate the mbrace service. Ensure that
your system

is activated and ready for use,
and press the E MB Info call button to
register. If one of these steps is not carried
out, it may not be possible to activate the
system. If you have questions about the activation,
contact one of the following telephone
hotlines:
R
USA: Response Center at
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
An emergency call is dialed automatically if
an air

bag or Emergency Tensioning Device is
triggered.
i An automatically dialed mbrace
emergency call cannot be canceled.
An emergency call can also be initiated
manually.
As soon as the emergency call has been
initiated, the indicator lamp in the SOS button
flashes. The Connecting Call message
appears on the multifunction display.
COMAND is muted.
Once a connection has been established, the
Call Connected message appears on the
multifunction display.
All important information on the emergency
is provided, for example:
R current location of the vehicle (as
determined by the GPS system)
R vehicle model
R vehicle color
R vehicle identification number
A short time after the emergency call is
initiated, a voice connection is automatically
established between the Response Center
and the vehicle occupants. If the vehicle
occupants are able to respond, the Response
Center will attempt to obtain more detailed
information on the emergency.
i If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle. G
WARNING
If the indicator lamp in the SOS button is
flashing continuously and there was no voice
connection to the Response Center Features
199
Stowing and features
Z

established, then the mbrace system could
not initiate an emergency call (e.g. the
relevant cellular phone network is not
available).
The message
Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
Making an emergency call X
To initiate an emergency call
manually: press cover : briefly to open
it.
X Press SOS button ; briefly.
The indicator lamp in SOS button ;
flashes until the emergency call is
concluded.
X Wait for the voice connection with the
Response Center.
X After the emergency call is ended, close
cover :. G
WARNING
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the SOS button. Carefully leave the
vehicle and move to a safe location. The
Response Center will automatically contact
local emergency officials with the vehicle's
approximate location if they receive an
automatic SOS

signal and cannot make voice
contact with the vehicle occupants. Roadside Assistance button X
Open
the stowage compartment under the
armrest (Y page 189). X
Press and hold Roadside Assistance
button : for more than two seconds.
A call to a Mercedes-Benz Roadside
Assistance Representative is initiated. The
indicator lamp in Roadside Assistance
button : flashes while the call is active.
The Connecting call message appears
on the multifunction display and the
COMAND system is muted.
If a connection can be established, the Call
Connected message appears on the
multifunction display.
If a mobile phone network is available and
there is

sufficient GPS reception, the mbrace
system transmits data to the Response
Center, for example:
R current location of the vehicle
R vehicle identification number
R vehicle model
R vehicle color
i The COMAND display shows that an
mbrace call is active. You can switch to the
navigation menu by pressing the NAVI
button on COMAND during the call. Voice
output is not available.
A voice connection is established between
the Mercedes-Benz Roadside Assistance
Representative and the vehicle occupants.
X Describe the type of assistance needed.200
Features
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The Mercedes-Benz Roadside Assistance
Representative either sends a qualified
Mercedes-Benz technician or makes
arrangements for your vehicle to be
transported to the nearest authorized
Mercedes-Benz Center. You may be charged
for services such as repair work and/or
towing. Further details are available in your
mbrace manual.
i
If the indicator lamp in Roadside
Assistance button : flashes continuously
and no voice connection to the Response
Center has been established, then the
mbrace system has failed to initiate a
Roadside Assistance call (e.g. the
corresponding mobile
phone network is not
available). The Call Failed message
appears on the multifunction display.
X To end a call: press

the ~ button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND.
i Sign and Drive services 15
: services such
as jump-starting your vehicle, delivering a
few gallons of fuel if you run out and
mounting your spare if you have a flat tire
are provided free-of-charge.
MB Info call button X
Open the stowage compartment under the
armrest (Y page 189). X
Press and hold MB Info call button : for
more than two seconds.
A call to the Response Center is initiated.
The indicator lamp in MB Info call
button : flashes while the connection is
being established. The Connecting call
message appears on the multifunction
display and

the COMAND system is muted.
If a connection can be established, the Call
Connected message appears on the
multifunction display.
If a mobile phone network is available and
there is

sufficient GPS reception, the mbrace
system transmits data to the Response
Center, for example:
R current location of the vehicle
R vehicle identification number
R vehicle model
R vehicle color
i The COMAND display shows that an
mbrace call is active. You can switch to the
navigation menu during the call by pressing
the NAVI button on COMAND.
A voice connection between the Response
Center and the vehicle occupants is
established. You can obtain information on
how to operate your vehicle's systems, on the
location of the nearest authorized Mercedes-
Benz Center, and on further products and
services offered by Mercedes-Benz USA.
15 USA only. Features
201Stowing and features Z

Further details on the mbrace system can be
found
at http://www.mbusa.com 16
.
Log in
under "Owners Online".
i If the indicator lamp in MB Info call
button : flashes continuously and no
voice connection to the Response Center
has been established, then the mbrace
system has failed to initiate an MB Info call
(e.g. because the corresponding mobile
phone network is not available). The Call
Failed message appears on the
multifunction display.
X To end a call: press

the ~ button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND.
Call priority When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call has the highest priority and
takes precedence over all other active calls.
The indicator lamp of the respective button
flashes
until

the call is ended. An emergency
call can only be terminated by the Response
Center. All other calls can be ended by
pressing the ~ button on the
multifunction steering wheel or the
corresponding button for ending a telephone
call on COMAND.
i When an mbrace call has been initiated,
COMAND is muted. The mobile phone is no
longer connected to COMAND. However, if
you want to use your mobile phone, we
recommend that you do this only when the
vehicle is stationary and in a safe location.
Downloading destinations in COMAND i
Information on the components and
operating principles of the COMAND system can be found in the separate
COMAND operating instructions.
Destination Download gives you access to a
database with over ten million points of
interest (POIs)

which can be downloaded onto
the navigation system of your vehicle. If you
know the destination, you can download the
address or obtain the location of points of
interest (POIs) or important destinations in
the surrounding area.
You are prompted to confirm route guidance
to the address entered.
X Select Yes using the = or ; button
on COMAND.
X Press 9 on COMAND to confirm.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
i If you

select No, the address can be stored
in the address book.
i The Destination Download function is
available if the corresponding mobile
phone network is available and data
transfer is possible.
Search & Send "Search & Send" is a destination entry
service. You can find further information on
"Search & Send" in the separate COMAND
operating instructions.
Vehicle remote opening
If you have unintentionally locked your
vehicle (e.g. the SmartKey is inside the
vehicle) and a replacement key is not
available:
X
Contact the following service hotlines:
16 USA only.202
Features
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R
USA: Response Center at
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
X Return to your vehicle at the time arranged
with the Response Center.
X Press and hold the release button on the
rear door handle for at least 20 seconds
until the indicator lamp in the SOS button
(Y page 199) begins flashing.
The Connecting Call message appears
on the multifunction display.
Alternatively, the vehicle can also be opened
via the Internet in the "Owners Online"
section using your ID number and
password 17
.
i Vehicle remote
unlocking is only possible
if the corresponding mobile phone network
is accessible.
The SOS button flashes and the
Connecting Call message appears in the
multifunction display to confirm that the
command for vehicle remote unlocking has
been received.
If you press the rear door's locking cylinder
for more than 20 seconds before receiving
authorization for remote unlocking, you
must wait 15 minutes before you can press
the rear door's locking cylinder again.
Service for recovering a stolen vehicle If your vehicle has been stolen:
X
Contact the police.
The police

will issue an incident report. This
report has a number.
X Forward this number to the Response
Center together with your PIN.
The Response Center will then attempt to
covertly contact the mbrace system. The
Response Center contacts you and the
local law enforcement authority if the
vehicle is located. However, only the law enforcement is informed of the location of
the vehicle.
i If the anti-theft alarm system remains
activated for longer than thirty seconds,
mbrace is automatically connected to the
Response Center. Brush guard (USA only)
G
WARNING
The brush guard is designed solely to enhance
the appearance of the vehicle and help
protect grille and headlamps from minor
mishaps, either on or off road.
Since the

safety characteristics are limited in
the event of an accident, brush guard are not
intended to prevent injury or damage in the
event of an accident. Also observe state and
local regulations on installation and use.
Raise and lower the brush guard in an open
space with plenty of room. Example: G 55 AMG with brush guard
!
Only drive

when the brush guard is folded
up and locked.
Only fold down the brush guard to replace
a bulb, for example.
17 USA only. Features
203
Stowing and features Z

i
Keep hold of the brush guard when
releasing it. It will otherwise immediately
swing downward.
X To swing down: release both quick-
release fasteners ; using wrench :.
X Slowly guide the brush guard downward.
X To swing up and secure: swing the brush
guard up to stop joint ? and hold it in
place.
The pins of quick-release fasteners ;
must engage in the openings in lock =.
X Lock quick-release fasteners ; on both
sides using wrench :.
! Make sure that the pins of the quick-
release fasteners are securely engaged in
the lock on both sides. Garage door opener
Important safety notes You can use the HomeLink
®
garage door
opener integrated

into the rear-view mirror to
operate up to three different gate/garage
door opener systems. i
Certain garage door drives are
incompatible with the integrated garage
door opener. If you have difficulty
programming the integrated garage door
opener, contact an authorized Mercedes-
Benz Center. You can also contact the
following service hotlines:
R USA: Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
R Canada: Customer Service at
1-800-387-0100 G
WARNING
Before programming the integrated remote
control to a garage door opener or gate
operator, make sure people and objects are
out of the way of the device to prevent
potential harm or damage. When
programming a

garage door opener, the door
moves up or down. When programming a gate
operator, the gate opens or closes.
Do not use the integrated remote control with
any garage door opener that lacks safety stop
and reverse features as required by U.S.
federal safety standards (this includes any
garage door opener model manufactured
before April 1, 1982). A garage door that
cannot detect an object - signaling the door
to stop and reverse - does not meet current
U.S. federal safety standards.
When programming a garage door opener,
park vehicle outside the garage.
Do not run the engine while programming the
integrated remote control. Inhalation of
exhaust gas is hazardous to your health. All
exhaust gas contains carbon monoxide (CO),
and inhaling it can cause unconsciousness
and possible death. All exhaust gas contains
carbon monoxide (CO), and inhaling it can
cause unconsciousness and possible death.
i USA only:
This device complies with part 15 of the
FCC Rules. Operation is subject to the
following two conditions: 204
Features
Stowing and features

1. This device may not cause harmful
interference, and
2.
this
device must accept any interference
received, including interference that may
cause undesired operation.
Any unauthorized modification to this
device could void the user's authority to
operate the equipment.
i Canada only:
This device complies with RSS-210 of
Industry Canada. Operation is subject to
the following two conditions:
1. This device may not cause interference,
and
2. this device must accept any interference
received, including interference that may
cause undesired operation of the device.
Any unauthorized modification to this
device could void the user's authority to
operate the equipment.
Programming the remote control Programming
Remote control in the rear-view mirror
Garage door remote control
A is not part of
the garage door opener.
i To achieve the best result, insert new
batteries in garage door remote control
A of your garage door drive before
programming. X
Erase the memory of the integrated remote
control ( Y page 207) before programming
it for the first time.
X Turn the SmartKey to position 2 in the
ignition lock.
X Press and hold one of transmitter
buttons ; to
?

on the integrated remote
control.
After a short time, indicator lamp : will
start flashing. It flashes about once per
second.
i Indicator lamp : flashes immediately
the first

time that the transmitter button is
programmed. If this transmitter button has
already been programmed, indicator
lamp : will only start flashing at a rate of
once a second after 20 seconds have
elapsed.
X Keep the transmitter button depressed.
X Point garage door remote control A with
transmitter button B toward the
transmitter buttons

on the rear-view mirror
at a distance of 2 to 12 inches (5 to 30 cm).
i The distance between garage door
remote control A and the integrated
garage door

opener depends on the system
of the garage door drive. You might require
several attempts. You should test every
position for at least 20 seconds before
trying another position.
X Keep transmitter button B on
garage door
remote control A pressed until indicator
lamp : starts to flash rapidly.
The programming has been successful if
indicator lamp : flashes rapidly.
X Release transmitter buttons ;, = or ?
on the integrated remote control and
transmitter button B on the garage door
remote control. Features
205
Stowing and features Z

If indicator lamp : goes out after
approximately 20 seconds and has not
flashed rapidly:
X
Release transmitter buttons ;, = or ?
on the integrated remote control and
transmitter button B on the garage door
remote control.
X Repeat the procedure for the other
transmitter buttons. When doing so, vary
the distance between the garage door's
remote control
and the transmitter buttons
in the rear-view mirror.
i If the garage door system works with a
rolling code, you must synchronize the
remote control integrated into the rear-
view mirror with the garage door system
receiver after programming.
You will find further information in the
garage door opening system's operating
instructions, e.g. the sections on
"Synchronizing the transmitter" or
"Registering a new transmitter". You can
also call the hotline mentioned above.
Notes on programming the remote
control
Canadian radio frequency laws require a
"break" (or interruption) of the transmission
signals a few seconds after broadcasting.
Therefore, these signals may not last long
enough for the integrated remote control to
recognize the signal during programming.
Comparable with Canadian law, some U.S.
garage door openers also have a built-in
"interruption".
If you live in Canada or have difficulties
programming the garage door opener
(regardless of

where you live) when using the
programming steps (see above), proceed as
follows:
X Press transmitter button ( ;, = or ?
) and
hold it down during the following steps until the setup has been completed
successfully.
X At the same time, press transmitter button
B of the garage door remote control for
two seconds, then release it for two
seconds, then press it again for two
seconds.
X Repeat this sequence on transmitter
button B of the garage door remote
control until

the frequency signal has been
saved.
X If the setup procedure is successful,
indicator lamp : flashes once slowly and
goes out after a few seconds.
X Continue with the other programming
steps (see above).
Problems when programming
If you have problems when programming the
integrated remote control, please note the
following:
R check the transmitter frequency of garage
door remote control A (which can usually
be found

on the rear of the remote control).
The integrated remote control is
compatible with devices that operate at
frequencies between 280 and 390 MHz.
R replace the batteries in garage door remote
control A. This increases the likelihood of
garage door remote control A sending a
strong and precise signal to the integrated
remote control on the rear-view mirror.
R when programming, hold garage door
remote control A at varying distances and
angles from the transmitter button which
you are programming. Try different angles
at a distance between 2 and 12 inches (5
to 30 cm) or the same angle at varying
distances.
R if there is another garage door remote
control for the same device, perform the
programming steps again using that garage
door opener. Before performing these
steps, make sure that there are new206
Features
Stowing and features

batteries in the garage door remote
control.
R align the antenna cable of the garage door
opener unit. This can improve signal
reception/transmission.
Opening/closing the garage door Once programmed, the integrated remote
control
will
assume the function of the garage
door system's remote control. Please also
read the operating instructions for the garage
door system.
X Turn the SmartKey to position 2 in the
ignition lock.
X Press transmitter button ;, = or ? on
the integrated remote control in the rear-
view mirror

that is programmed to operate
the garage door.
Garage door system with fixed code:
indicator lamp : lights up continuously.
Garage door system with rolling code:
indicator lamp : flashes briefly and then
lights up for approximately two seconds.
This is repeated for up to 20 seconds.
i The transmitter will transmit a signal for
as long as the transmitter button is being
pressed. The transmission will be halted
after a maximum of 20 seconds and
indicator lamp : will flash. Press the
transmitter button again, if necessary.
Clearing the remote control memory X
Turn the SmartKey to position 2 in the
ignition lock.
X Press and hold transmitter buttons ;
and ? for

approximately 20 seconds until
indicator lamp : flashes rapidly.
The memory is cleared.
i You should clear the remote control
memory before selling the vehicle. Floormat on the driver's side
G
WARNING
Whenever you are using a floormat, make sure
there is enough clearance and that the
floormat is securely fastened.
The floormat should always be securely
fastened using the fastening equipment.
Before driving off, check that the floormat is
securely in

place and adjust it if necessary. A
loose floormat could slip and hinder proper
functioning of the pedals.
Do not place several floormats on top of each
other as this may impair pedal movement. Features
207
Stowing and features Z

208