MERCEDES-BENZ GLA 2019 Owners Manual

Washing the vehicle and cleaning
the paintwork
Automatic car wash
GWARNING
Braking efficiency is reduced after washing
the vehicle. There is a risk of an accident.
After the vehicle has been washed, brake
carefully while paying attention to the traffic
conditions until full braking power is
restored.
!When Active Distance Assist DISTRONICor the HOLD function is activated, the vehi-cle brakes automatically in certain situa-tions.
To avoid damage to the vehicle, deactivateActive Distance Assist DISTRONIC and theHOLD function in the following or similar sit-uations:
Rwhen towing the vehicle
Rin the car wash
!Never clean your vehicle in a TouchlessAutomatic Car Wash as these use specialcleaning agents. These cleaning agents candamage the paintwork or plastic parts.
!Make sure that the automatic transmissionis in transmission position\\when washingyour vehicle in a tow-through car wash. Thevehicle may be damaged in another trans-mission position.
!Make sure that:
Rthe side windows and sliding sunroof areclosed completely
Rthe blower is switched off
Rthe windshield wiper switch is in position

the vehicle and the nozzle of the powerwasher.
Information about the correct distance isavailable from the equipment manufacturer.
Move the power washer nozzle around whencleaning your vehicle.
The water temperature of the power washermust not exceed 140 ‡ (60 †).
!Always maintain a distance of at least12 in (30 cm) between the vehicle and thepower washer nozzle. Information about thecorrect distance is available from the equip-ment manufacturer.
Move the power washer nozzle around whencleaning your vehicle.
Do not aim directly at any of the following:
RTires
RDoor gaps, roof gaps, joints, etc.
RElectrical components
RBattery
RPlug-type couplings
RLight bulbs
RSeals
RTrim elements
RVentilation slots
Damaged seals or electrical componentscan lead to leaks or failures.
Cleaning the paintwork
!Do not affix:
Rstickers
Rfilms
Rmagnetic plates or similar items
to painted surfaces. You could otherwisedamage the paintwork.
Scratches, corrosive deposits, areas affectedby corrosion and damage caused by inade-quate care cannot always be completelyrepaired. In such cases, visit a qualified spe-cialist workshop.
XRemove dirt immediately, where possible,while avoiding rubbing too hard.
XSoak insect remains with insect removerand rinse off the treated areas afterwards.
XSoak bird droppings with water and rinse offthe treated areas afterwards.
XRemove tree resin, oils, fuels and greases byrubbing gently with a cloth soaked in petro-leum ether or lighter fluid
XRemove coolant and brake fluid with a moistcloth and clear water.
XUse tar remover to remove tar stains.
XUse silicone remover to remove wax.
If water no longer forms "beads" on the paintsurface, use the paint care products recom-mended and approved by Mercedes-Benz. Thisis the case approximately every three to fivemonths, depending on the climate conditionsand the care product used.
If dirt has penetrated the paint surface or ifthe paint has become dull, the paint cleanerrecommended and approved by Mercedes-Benz should be used.
Do not use these care products in the sun oron the hood while the hood is hot.
XUse a suitable touch-up stick, e.g. MBTouch-Up Stick, to repair slight damage tothe paintwork quickly and provisionally.
Matte finish care
!Never polish the vehicle or the light alloywheels. Polishing causes the finish to shine.
!The following can give the paint a glossyappearance and thus reduce the matteffect:
RRubbing hard with unsuitable agents
RWashing the vehicle in direct sunlight
!Never use paint cleaner, buffing or polish-ing products, or gloss preserver, e.g. wax,for the purpose of paintwork care. Theseproducts are only suitable for high-gloss sur-faces. Their use on vehicles with mattepaintwork leads to considerable surfacedamage or, more specifically, to shiny, spot-ted areas.
Always have paintwork repairs carried out ata qualified specialist workshop.
!Only use automatic car washes which cor-respond to the latest technological stand-ards. Never use wash programs which finishby treating the vehicle with hot wax.
Observe these notes if your vehicle has a clearmatte finish. This will help you to avoid dam-age to the paintwork due to incorrect treat-ment.
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Maintenance and care

These notes also apply to light alloy wheelswith a clear matte finish.
Use only insect remover and car shampoofrom the range of care products approved byMercedes-Benz.
Cleaning the decorative film
!The following may have an effect on theservice life and color of decorative film:
Rsunlight
Rtemperature, e.g. hot-air fan
Rweather conditions
Rstone impacts and dirt
Rchemical cleaning agents
Rgreasy substances
!Do not use any types of polish on mattdecorative film. Polishing surfaces coveredwith film gives it a shiny finish.
!Do not treat matt or structured decorativefilm with wax. This may lead to marks thatcannot be removed.
Observe the notes in the section on the careand treatment of matte paintwork(Ypage 280), these notes also apply to mattedecorative film.
To clean, use plenty of water and a mild clean-ing agent without additional or abrasive prod-ucts, e.g. use a car shampoo approved forMercedes-Benz.
XDry vehicles covered with film using a soft,absorbent cloth after every wash.Water marks could otherwise form.
Scratches, corrosive deposits, areas affectedby corrosion and damage caused by inade-quate care cannot always be completelyrepaired. In such cases, visit a qualified spe-cialist workshop.
XRemove dirt immediately, where possible,while avoiding rubbing too hard.The decorative film may be irreparably dam-aged.
XSoak insect remains with insect removerand rinse off the treated areas afterwards.
XSoak bird droppings with water and rinse offthe treated areas afterwards.
The Paint Cleaner cleaning product, which hasbeen approved and recommended byMercedes-Benz, should be used when dirt has
penetrated the decorative film surface or thedecorative film has become dull.
The manufacturer can provide you with infor-mation on special care and cleaning products.
Laminated surfaces may exhibit optical differ-ences to surfaces which were not protected bya decorative film when the decorative film isremoved.
iHave work or repairs on decorative filmcarried out at a qualified specialist work-shop. Mercedes-Benz recommends that youuse an authorized Mercedes-Benz Center forthis purpose.
Cleaning the vehicle parts
Cleaning the wheels
GWARNING
The water jet from a circular jet nozzle (dirt
blasters) can cause invisible exterior dam-
age to the tires or chassis components.
Components damaged in this way may fail
unexpectedly. There is a risk of an accident.
Do not use power washers with circular jet
nozzles to clean the vehicle. Have damaged
tires or chassis components replaced imme-
diately.
!Do not use acidic wheel cleaning productsto remove brake dust. This could damagewheel bolts and brake components.
!Do not park your vehicle for a long periodof time directly after cleaning, particularlyafter cleaning the wheel rim with wheelcleaner. Wheel cleaner can lead to theincreased corrosion of the brake discs andpads. Therefore, drive for a few minutesafter cleaning. By heating up the brakes, thebrake discs and pads dry. The vehicle canthen be parked for a long period of time.
Cleaning the windows
GWARNING
You could become trapped by the wind-
shield wipers if they start moving while
cleaning the windshield or wiper blades.
There is a risk of injury.
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Maintenance and care
Z

Always switch off the windshield wipers and
the ignition before cleaning the windshield
or wiper blades.
!Only fold the windshield wipers away fromthe windshield when vertical. Otherwise, youwill damage the hood.
!Do not use dry cloths, abrasive products,solvents or cleaning agents containing sol-vents to clean the inside of the windows. Donot touch the insides of the windows withhard objects, e.g. an ice scraper or ring.There is otherwise a risk of damaging thewindows.
!Clean the water drainage channels of thewindshield and the rear window at regularintervals. Deposits such as leaves, petalsand pollen may under certain circumstancesprevent water from draining away. This canlead to corrosion damage and damage toelectronic components.
XClean the inside and outside of the windowswith a damp cloth and a cleaning productthat is recommended and approved byMercedes-Benz.
Cleaning wiper blades
GWARNING
You could become trapped by the wind-
shield wipers if they start moving while
cleaning the windshield or wiper blades.
There is a risk of injury.
Always switch off the windshield wipers and
the ignition before cleaning the windshield
or wiper blades.
!Only fold the windshield wipers away fromthe windshield when vertical. Otherwise, youwill damage the hood.
!Do not pull the wiper blade. Otherwise, thewiper blade could be damaged.
!Do not clean wiper blades too often anddo not rub them too hard. Otherwise, thegraphite coating could be damaged. Thiscould cause wiper noise.
!Hold the wiper arm securely when foldingback. The windshield could be damaged ifthe wiper arm smacks against it suddenly.
XFold the windshield wiper arms away fromthe windshield.
XCarefully clean the wiper blades with adamp cloth.
XFold the windshield wiper arms back againbefore switching on the ignition.
Cleaning the exterior lighting
!Only use cleaning agents or cleaningcloths that are suitable for plastic lenses.Caustic, irritant or otherwise unsuitablecleaning agents or cleaning cloths couldscratch or damage the exterior lighting plas-tic lenses.
XClean the plastic lenses of the exterior lightswith a wet sponge and a mild cleaningagent, e.g. Mercedes-Benz car shampoo orcleaning cloths.
Cleaning the mirror turn signals
!Only use cleaning agents or cleaningcloths that are suitable for plastic lenses.Unsuitable cleaning agents or cleaningcloths could scratch or damage the plasticlenses of the mirror turn signals.
XClean the plastic lenses of the mirror turnsignals in the exterior mirror housing using awet sponge and mild cleaning agent, e.g.Mercedes-Benz car shampoo or cleaningcloths.
Cleaning the sensors
!If you clean the sensors with a powerwasher, make sure that you keep a distanceof at least 11.8 in (30 cm) between the vehi-cle and the power washer nozzle. Informa-tion about the correct distance is availablefrom the equipment manufacturer.
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Maintenance and care

XClean sensorsCof the driving systemswith water, car shampoo and a soft cloth.
Cleaning the rear view camera
!Do not clean the camera lens and the areaaround the rear view camera with a powerwasher.
XMake sure that the vehicle is at a standstilland the SmartKey is in positionHin theignition lock.
XOpen the camera cover for cleaning via themultimedia system (see Digital Operator'sManual).
XTo clean the rear view camera:use clearwater and a soft cloth to clean cameralensC.
Cleaning the exhaust pipes
GWARNING
The exhaust tail pipe and tail pipe trim can
become very hot. If you come into contact
with these parts of the vehicle, you could
burn yourself. There is a risk of burns.
Always be particularly careful and supervise
children closely around the exhaust pipe and
the exhaust pipe trims. Allow these compo-
nents to cool down before touching them.
!Do not clean the exhaust pipe with acid-based cleaning agents, such as bathroomcleaner or wheel cleaner.
!Mercedes‑AMG vehicles with black tail-pipes: black chrome trims must not be pol-ished with a chrome polish as this will causethem to lose their black shine. For optimalcare, the faceplates should be rubbed with alightly oiled cloth after every car wash. Com-mercially available engine oils and care oilsare suitable for use.
For heavier soiling, you can apply a finepaintwork polish with a microfiber cloth.Remove the excess polish residue after pol-ishing.
Impurities combined with the effects of roadgrit and corrosive environmental factors maycause flash rust to form on the surface. Youcan restore the original shine of the exhaustpipe by cleaning it regularly, especially in win-ter and after washing.
XClean the exhaust pipe with a care producttested and approved by Mercedes-Benz.
Interior care
Cleaning the display
!For cleaning, do not use any of the follow-ing:
Ralcohol-based thinner or gasoline
Rabrasive cleaning agents
Rcommercially-available household clean-ing agents
These may damage the display surface. Donot put pressure on the display surface
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Maintenance and care
Z

when cleaning. This could lead to irreparabledamage to the display.
XBefore cleaning the display, make sure thatit is switched off and has cooled down.
XClean the display surface using a commer-cially available microfiber cloth andTFT/LCD display cleaner.
XDry the display surface using a dry micro-fiber cloth.
Cleaning the plastic trim
GWARNING
Care products and cleaning agents contain-
ing solvents cause surfaces in the cockpit to
become porous. As a result, plastic parts
may come loose in the event of air bag
deployment. There is a risk of injury.
Do not use any care products and cleaning
agents to clean the cockpit.
!Never attach the following to plastic surfa-ces:
Rstickers
Rfilms
Rperfume oil container or similar
You could otherwise damage the plastic.
!Do not allow cosmetics, insect repellent orsunscreen to come into contact with theplastic trim. This maintains the high-qualitylook of the surfaces.
XWipe the plastic trim with a damp, lint-freecloth, e.g. a microfiber cloth.
XHeavy soiling:use care and cleaning prod-ucts recommended and approved byMercedes-Benz.The surface may change color temporarily.Wait until the surface is dry again.
Cleaning the steering wheel and gear
or selector lever
XThoroughly wipe with a damp cloth or useleather care agents that have been recom-mended and approved by Mercedes-Benz.
Cleaning genuine wood and trim ele-
ments
!Do not use solvent-based cleaning agentssuch as tar remover, wheel cleaners, pol-ishes or waxes. There is otherwise a risk ofdamaging the surface.
!Do not use chrome polish on trim pieces.The trim pieces have a chrome look but aremostly made of anodized aluminum and canlose their shine if chrome polish is used.Use a damp, lint-free cloth instead whencleaning the trim pieces.
If the chrome-plated trim pieces are verydirty, you can use a chrome polish. If youare unsure as to whether the trim pieces arechrome-plated or not, consult an authorizedMercedes-Benz Center.
XWipe the wooden trim and trim pieces witha damp, lint-free cloth, e.g. a microfibercloth.
XHeavy soiling:use care and cleaning prod-ucts recommended and approved byMercedes-Benz.
Cleaning the seat covers
General notes
!Do not use a microfiber cloth to clean cov-ers made out of real leather, artificial leatheror DINAMICA. If used often, these can dam-age the cover.
Note that regular care is essential to ensurethat the appearance and comfort of the coversis retained over time.
Genuine leather seat covers
!To retain the natural appearance of theleather, observe the following cleaninginstructions:
RClean genuine leather covers carefullywith a damp cloth and then wipe the cov-ers down with a dry cloth.
RMake sure that the leather does notbecome soaked. It may otherwise becomerough and cracked.
ROnly use leather care agents that havebeen tested and approved by Mercedes-Benz. You can obtain these from a quali-fied specialist workshop.
Leather is a natural product.
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Maintenance and care

It exhibits natural surface characteristics, forexample:
Rdifferences in the texture
Rmarks caused by growth and injury
Rslight nuances of color
These are characteristics of leather and notmaterial defects.
Seat covers of other materials
!Observe the following when cleaning:
Rclean artificial leather covers with a clothmoistened with a solution containing 1%detergent (e.g. dish washing liquid).
Rclean cloth covers with a microfiber clothmoistened with a solution containing 1%detergent (e.g. dish washing liquid). Rubcarefully and always wipe entire seat sec-tions to avoid leaving visible lines. Leavethe seat to dry afterwards. Cleaningresults depend on the type of dirt andhow long it has been there.
Rclean DINAMICA covers with a dampcloth. Make sure that you wipe entire seatsections to avoid leaving visible lines.
Cleaning the seat belts
GWARNING
Seat belts can become severely weakened if
bleached or dyed. This could cause the seat
belts to tear or fail, for instance, in the event
of an accident. This poses an increased risk
of injury or fatal injury.
Never bleach or dye the seat belts.
!Do not clean the seat belts using chemicalcleaning agents. Do not dry the seat beltsby heating at temperatures above 176 ‡(80 †) or in direct sunlight.
XUse clean, lukewarm water and soap solu-tion.
Cleaning the headliner and carpets
XHeadliner:if it is very dirty, use a soft brushor dry shampoo.
XCarpets:use the carpet and textile cleaningagents recommended and approved byMercedes-Benz.
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Maintenance and care
Z

Where will I find...?
Reflective safety jacket
Removing/replacing the reflective
safety jacket
The reflective safety jackets are located infront door stowage compartmentsC. Reflec-tive safety jackets can also be stored in therear door stowage compartments.
XTo remove:pull out the safety jacket bagcontaining the reflective safety jacket.
XOpen the safety jacket bag and pull out thereflective safety jacket.
XTo stow:fold the reflective safety jacket,roll it up and stow it in the safety jacket bag.
XReplace the safety jacket bag into stowagecompartmentC.
iRemove a new reflective safety jacketfrom its packaging material before sliding itinto the stowage compartment. The packag-ing material may otherwise cause it to slipout or make removing it difficult.
Observe the legal requirements in each coun-try.
Information on reflective safety jack-
ets
CMaximum number of washes
DMaximum wash temperature

so, contact your local waste disposal com-pany.
Vehicle tool kit
General notes
Vehicles with a TIREFIT kit: the TIREFIT kit islocated in the stowage well under the cargocompartment floor.
Vehicles with a tire-change tool kit: the tire-change tool kit is in the stowage well underthe cargo compartment floor.
Apart from certain country-specific variations,the vehicles are not equipped with a tire-change tool kit. Some tools for changing awheel are specific to the vehicle. For moreinformation on which tire changing tools arerequired and approved to perform a wheelchange on your vehicle, consult a qualifiedspecialist workshop.
Tools required for changing a wheel mayinclude, for example:
RJack
RWheel chock
RLug wrench
RAlignment bolt
Vehicles with a TIREFIT kit
CTire inflation compressor
DTire sealant filler bottle

XSwitch off the engine.
XVehicles without KEYLESS-GO:removethe SmartKey from the ignition lock.
XVehicles with KEYLESS-GO start-func-tion or KEYLESS-GO:open the driver'sdoor.The vehicle electronics are now in positionZ. This is the same as the SmartKey havingbeen removed.
XVehicles with KEYLESS-GO start-func-tion or KEYLESS-GO:remove the Start/Stop button from the ignition lock(Ypage 125).
XMake sure that the engine cannot be startedvia your smartphone (Ypage 126).
XMake sure that the passengers are notendangered as they do so. Make sure thatno one is near the danger area while awheel is being changed. Anyone who is notdirectly assisting in the wheel changeshould, for example, stand behind the bar-rier.
XGet out of the vehicle. Pay attention to traf-fic conditions when doing so.
XClose the driver's door.
MOExtended tires (tires with run-flat
properties)
General notes
With MOExtended tires (tires with run flatcharacteristics), you can continue to drive yourvehicle even if there is a total loss of pressurein one or more tires. The affected tire must notshow any clearly visible damage.
You can recognize an MOExtended tire by theMOExtended marking which appears on thesidewall of the tire. You will find this markingnext to the tire size designation, the load-bear-ing capacity and the speed index(Ypage 320).
MOExtended tires may be used only in con-junction with an activated tire pressure losswarning system (Canada only) or tire pressuremonitor (USA only).
If a pressure loss warning messageappears in the multifunction display:
Robserve the instructions in the display mes-sages (Ypage 223).
Rcheck the tire for damage
Rif driving on, observe the following notes
The driving distance possible in run-flat modeis approximately 50 miles (80 km) when thevehicle is partially laden. When the vehicle isfully laden it is approximately 19 miles(30 km).
In addition to the vehicle load, the driving dis-tance possible depends upon:
RVehicle speed
RRoad condition
ROutside temperature
The driving distance possible in run-flat modemay be reduced by extreme driving conditionsor maneuvers, or it can be increased through amoderate style of driving.
The driving distance possible in run-flat modeis counted from the moment the tire pressureloss warning appears in the multifunction dis-play.
You must not exceed the maximum permissi-ble speed for limp-home mode of 50 mph(80 km/h).
When replacing one or all tires, please observethe following specifications for your vehicle'stires:
RSize
RType and
RThe "MOExtended" marking
If a tire has gone flat and cannot be replacedwith an MOExtended tire, a standard tire maybe used as a temporary measure. Make surethat you use the proper size and type (summeror winter tire).
Vehicles equipped with MOExtended tires arenot equipped with a TIREFIT kit at the factory.It is therefore recommended that you addition-ally equip your vehicle with a TIREFIT kit if youmount tires that do not feature run-flat charac-teristics, e.g. winter tires. A TIREFIT kit may beobtained from a qualified specialist workshop.
288Flat tire
Roadside Assistance