MERCEDES-BENZ GLK-Class 2011 X204 Owner's Manual

brake pads/linings. For this reason, you
should drive for a few minutes after
cleaning. Braking heats the brake discs and
brake pads, thus drying them. The vehicle
can then be parked up.
Cleaning the paintwork
Scratches, corrosive deposits, areas affected
by corrosion and damage caused by
inadequate care cannot always be completely
repaired. In such cases, visit a qualified
specialist workshop immediately, e.g. an
authorized Mercedes-Benz Center.
XRemove impurities immediately, where
possible, whilst avoiding rubbing too hard.XSoak insect remains with insect remover
and rinse off the treated areas afterwards.XSoak bird droppings with water and rinse
off the treated areas afterwards.XRemove coolant, brake fluid, tree resin,
oils, fuels and greases by rubbing gently
with a cloth soaked in petroleum ether or
lighter fluid.XUse tar remover to remove tar stains.XUse silicone remover to remove wax.
! Do not affix:
R stickers
R films
R magnetic plates or similar items
to painted surfaces. You could otherwise
damage the paintwork.
If water no longer forms "beads" on the
painted surface, paint care products should
be used that have been approved and
recommended by Mercedes-Benz. This is the
case approximately every three to five
months, depending on climatic conditions
and the care product used.
If dirt has entered the paint surface or the
paintwork has become dull, a paint cleaner
should be used that has been approved and
recommended by Mercedes-Benz.
Never use such care products in direct
sunlight or on a hot hood.
XUse a suitable touch-up stick, e.g. MB
Touch Up stick, for quick, temporary repair
of damaged paintwork.
Cleaning the windows
GWarning
Switch off the windshield wipers and remove
the SmartKey from the ignition lock before
cleaning the windshield or the wiper blades.
On vehicles with KEYLESS-GO, press the
Start/Stop button repeatedly until all
indicator lamps in the instrument cluster have
gone off. The windshield wipers could
otherwise move and injure you.
! Only fold the windshield wipers away from
the windshield when vertical. Otherwise,
you will damage the hood.
XClean the inside and outside of the
windows with a damp cloth and a cleaning
agent that is recommended and approved
by Mercedes-Benz.
! Do not use dry cloths, abrasive products,
solvents or cleaning agents containing
solvents to clean the inside of the windows.
Do not use hard objects to clean the insides
of the windows, e.g. an ice scraper or ring.
There is otherwise a risk of damaging the
windows.
! Clean the water drainage channels of the
windshield and the rear window at regular
intervals. Deposits such as leaves, petals
and pollen may under certain
circumstances prevent water from draining
away. This can lead to corrosion damage
and damage to electronic components.
Cleaning the wiper blades
GWarning
Switch off the windshield wipers and remove
the SmartKey from the ignition lock before
cleaning the windshield or the wiper blades.
On vehicles with KEYLESS-GO, press the
Start/Stop button repeatedly until all
Care239Maintenance and careBA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 239Z

indicator lamps in the instrument cluster have
gone off. The windshield wipers could
otherwise move and injure you.
! Only fold the windshield wipers away from
the windshield when vertical. Otherwise,
you will damage the hood.
! Do not pull the wiper blade. Otherwise,
the wiper blade could be damaged.
! Do not clean wiper blades too often and
do not rub them too hard. Otherwise, the
graphite coating could be damaged. This
could cause wiper noise.
XFold the wiper arms away from the
windshield.
XCarefully clean the wiper blades with a
damp cloth.
XFold the windshield wipers back again
before switching on the ignition.
! Hold the wiper arm securely when folding
back. The windshield could be damaged if
the wiper arm smacks against it suddenly.
Cleaning the headlamps
XClean the plastic lamp lenses on the
headlamps using a wet sponge and a mild
cleaning agent, e.g. Mercedes-Benz car
shampoo or cleaning cloths.
! Only use cleaning agents or cleaning
cloths which are suitable for plastic
headlamp lenses. Unsuitable cleaning
agents or cleaning cloths could scratch or
damage the plastic headlamp lenses.
Cleaning the sensorsXClean sensors : of the driving systems
with water, car shampoo and a soft cloth.
! When cleaning the sensors with a power
washer, maintain a distance between the
vehicle and the nozzle of the power washer
of at least 11.8 in (30 cm). Information
about the correct distance is available from
the equipment manufacturer.
Cleaning the rear view camera
XUse clear water and a soft cloth to clean
camera lens :.
! Do not clean the camera lens and the area
around the rear view camera with a power
washer.
240CareMaintenance and care
BA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 240

Cleaning the exhaust tail pipes
Impurities combined with the effects of road
grit and corrosive environmental factors may
cause flash rust to form on the surface. You
can restore the original shine of the exhaust
tail pipe by cleaning it regularly, especially in
winter and after washing.
! Do not clean the exhaust tail pipes with
alkaline-based cleaning agents, such as
wheel cleaner.
XClean the exhaust tail pipes with a chrome
care product tested and approved by
Mercedes-Benz.
Interior care
Cleaning the display
XBefore cleaning the display, make sure that
it is switched off and has cooled down.XClean the display surface using a
commercially-available microfiber cloth
and TFT/LCD display cleaner.XDry the display surface using a dry
microfiber cloth.
! For cleaning, do not use any of the
following:
R alcohol-based thinner or gasoline
R abrasive cleaning agents
R commercially-available household
cleaning agents
These may damage the display surface. Do
not put pressure on the display surface
when cleaning. This could lead to
irreparable damage to the display.
Cleaning the plastic trim
GWarning!
When cleaning the steering wheel boss and
dashboard, do not use cockpit sprays or
cleaning agents containing solvents. Cleaning
agents containing solvents cause the surface
to become porous, and as a result, plastic
parts may break away and be thrown around
the interior when an air bag is deployed, which
may result in severe injuries.
! Do not affix the following to plastic
surfaces:
R stickers
R films
R scented oil bottles or similar items
You can otherwise damage the plastic.
! Do not allow cosmetics, insect repellent
or sunscreen to come into contact with the
plastic trim. This maintains the high-quality
look of the surfaces.XWipe the plastic trim with a damp, lint-free
cloth, e.g. a microfiber cloth.XHeavy soiling: use car care and cleaning
products recommended and approved by
Mercedes-Benz.
The surface may change color temporarily.
Wait until the surface is dry again.
Cleaning the steering wheel and gear or
selector lever
XWash thoroughly with a damp cloth or use
a leather care agent that has been
recommended and approved by Mercedes-
Benz.
Cleaning real wood and trim strips
XWipe the wooden trim and trim strips with
a damp, lint-free cloth, e.g. a microfiber
cloth.XHeavy soiling: use car care and cleaning
products recommended and approved by
Mercedes-Benz.
! Do not use solvent-based cleaning agents
such as tar remover, wheel cleaners,
polishes or waxes. There is otherwise a risk
of damaging the surface.
! Do not use chrome polish for trim strips.
The trim strips have a chrome look but are
mostly made of anodized aluminum and
Care241Maintenance and careBA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 241Z

can lose their shine if chrome polish is
used. Use a damp, lint-free cloth instead
when cleaning the trim strips.
Chrome polish can be used to remove very
heavy soiling from trim strips which you are
sure are made of chrome. If you are unsure
as to whether a trim strip is chrome-plated
or not, consult an authorized Mercedes-
Benz Center.
Cleaning the seat covers
! Do not use microfiber cloths to clean
genuine leather, artificial leather or
Alcantara ®
covers. If used often, these can
damage the cover.
! Observe the following when cleaning:
R clean genuine leather covers carefully
with a damp cloth and then wipe the
covers down with a dry cloth. Make sure
that the leather does not become
soaked. It may otherwise become rough
and cracked. Only use leather care
agents that have been tested and
approved by Mercedes-Benz. You can
obtain these from a qualified specialist
workshop, e.g. an authorized Mercedes-
Benz Center.
R clean artificial leather covers with a cloth
moistened with a solution containing 1%
detergent (e.g. dish washing liquid).
R clean cloth covers with a microfiber cloth
moistened with a solution containing 1%
detergent (e.g. dish washing liquid). Rub
carefully and always wipe entire seat
sections to avoid leaving visible lines.
Leave the seat to dry afterwards.
Cleaning results depend on the type of
dirt and how long it has been there.
R clean Alcantara ®
covers with a damp
cloth. Make sure you wipe entire seat
sections to avoid leaving visible lines.
i Note that regular care is essential to
ensure that the appearance and comfort of
the covers is retained over time.
Cleaning the seat beltsXUse clean, luke-warm water and soap
solution.
! Do not clean the seat belts using chemical
cleaning agents. Do not dry the seat belts
by warming them above 176 ‡ (80 †) or
placing them in direct sunlight.
GWarning
Do not bleach or dye seat belts as this may
severely weaken them. In a crash, they may
not be able to provide adequate protection.
Cleaning the headliner and carpets
XRoof lining: use soft brushes or dry
shampoo if it is particularly dirty.XCarpets: use carpet and textile cleaners
that have been approved and
recommended by Mercedes-Benz.242CareMaintenance and care
BA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 242

Vehicle equipment ............................244
After an accident .............................. 245
Where will I find...? ...........................245
Flat tire .............................................. 247
Battery ............................................... 253
Jump-starting .................................... 256
Towing and tow-starting ..................258
Fuses .................................................. 260243Roadside AssistanceBA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 243

Vehicle equipment
i This manual describes all the standard
and optional equipment of your vehicle
which was available at the time of
purchase. Country-specific differences are
possible. Bear in mind that your vehicle
may not feature all functions described
here. This also refers to safety-related
systems and functions.244Vehicle equipmentRoadside Assistance
BA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 244

After an accidentProblemPossible causes/consequences and M SolutionsFuel is leaking from the
vehicle.
GRisk of explosion or fire
The fuel line or the fuel tank is faulty.
XImmediately turn the key to position 0(Y page 129)in the ignition
lock and remove it.
XDo not restart the engine under any circumstances.XConsult a qualified specialist workshop.You are unable to
determine the extent of
the damage.
XConsult a qualified specialist workshop.You cannot detect any
damage.
XStart the engine as normal.The NECK-PRO head
restraints on the
driver's and front-
passenger seats have
been triggered.
Your vehicle has been involved in a rear-end collision.XReset the triggered NECK-PRO head restraints (Y page 50).Where will I find...?
First-aid kit
XOpen the tailgate.XRemove first-aid kit : from the parcel net.
iCheck the expiration date on the first-aid
kit at least once a year. Replace the
contents if necessary, and replace missing
contents.
Vehicle tool kit
The vehicle tool kit can be found in the
stowage well under the cargo compartment
floor.
iVehicles without a spare wheel are not
equipped with the tools needed to change
a wheel when they leave the factory, e.g.
jack or lug wrench. Some tools for changing
a wheel are specific to the vehicle. To
obtain tools approved for your vehicle, visit
a qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center.
XTo remove the cargo compartment
stowage trays: lift up the floor of the cargo
compartment (Y page 212).
Where will I find...?245Roadside AssistanceBA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 245Z

XRemove stowage tray : in the direction of
the arrow.XRemove stowage tray ; in the direction of
the arrow.=Lug wrench?Towing eyeAJackBFuse allocation chartCWheel boltsDOne pair of glovesERatchet ring spannerFElectric air pumpGValve extractorHFolding wheel chock
Collapsible spare wheel
Removing the collapsible spare wheel
The collapsible spare wheel can be found in
the stowage well under the cargo
compartment floor.
XLift the cargo compartment floor up
( Y page 212).XRemove stowage well :.XTurn retaining screw ; counter-clockwise.XRemove collapsible spare wheel =.XTake the wheel bolts for the collapsible
spare wheel from the vehicle tool kit.
For further information on changing a wheel
and mounting the spare wheel, see
( Y page 247).
Stowing a used collapsible spare wheel
Take the following steps to stow a used
collapsible spare wheel. It will otherwise not
fit in the spare wheel well. Mercedes-Benz
recommends that you have this work carried
out at a qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center.
! Only place the collapsible spare wheel in
the vehicle when it is dry. Otherwise,
moisture may get into the vehicle.
XRemove the valve extractor from the
vehicle tool kit.XUnscrew the valve cap from the valve.XUnscrew the valve insert from the valve and
release the air.
i Fully deflating the tire can take a few
minutes.
XScrew the valve insert back into the valve.XScrew the valve cap back on.246Where will I find...?Roadside Assistance
BA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 246

XPlace the valve extractor back into the
vehicle tool kit.XStow the collapsible spare wheel in the
emergency spare wheel well under the
cargo compartment and fasten in place.
Flat tire
Preparing the vehicle
XStop the vehicle as far away as possible
from traffic on solid, non-slippery and level
ground.XSwitch on the hazard warning lamps.XFirmly depress the parking brake.XBring the front wheels into the straight-
ahead position.XMove the selector lever to P.XSwitch off the engine.XVehicles without KEYLESS-GO: remove
the key from the ignition lock.XVehicles with KEYLESS-GO: open the
driver's door.
The on-board electronics have status 0,
which is the same as the key having been
removed.XVehicles with KEYLESS-GO: remove the
Start/Stop button from the ignition lock
( Y page 129).XAll occupants must get out of the vehicle.
Make sure that they are not endangered as
they get out of the vehicle.XMake sure that no one is near the danger
area whilst a wheel is being changed.
Anyone who is not directly assisting in the
wheel change should, for example, stand
behind the barrier.XGet out of the vehicle. Pay attention to
traffic conditions when doing so.XClose the driver's door.Changing a wheel and mounting the
spare wheel
Preparing the vehicleGWarning!
The wheel and tire size of the emergency
spare wheel/spare wheel may differ to that of
the damaged wheel. When using an
emergency spare wheel/spare wheel the
handling characteristics of the vehicle may
change.
Adapt your style of driving accordingly.
Never operate the vehicle with more than one
emergency spare wheel/spare wheel that
differs in size.
Only use an emergency spare wheel/spare
wheel of a differing size briefly and do not
switch off ESP ®
.
When using an emergency spare wheel, you
must not exceed a maximum speed of 50 mph
(80 km/h).
GWarning!
Have the emergency spare wheel/spare
wheel replaced with a new wheel as soon as
possible at a qualified specialist workshop
which has the necessary specialist knowledge
and tools to carry out the work required.
Mercedes-Benz recommends that you use an
authorized Mercedes-Benz Center for this
purpose. In particular, work relevant to safety
or on safety-related systems must be carried
out at a qualified specialist workshop.
i Vehicles without an emergency spare
wheel/spare wheel are not equipped with
wheel-changing tools at the factory. For
more information on which tools are
required to perform a wheel change on your
vehicle, e.g. wheel chock, alignment bolt or
lug wrench, consult an authorized
Mercedes-Benz Center.
Flat tire247Roadside AssistanceBA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 247Z

XPrepare the vehicle as described
(Y page 247).
XIf a trailer is coupled to the vehicle,
uncouple it.
XRemove the following items from the
stowage well under the trunk floor:
Rthe emergency spare wheel
Rthe wheel bolts for the emergency spare
wheel
Rthe electric air pump
Rthe lug wrench
Rthe folding wheel chock
Rthe jack
Rthe ratchet ring spanner
XSecure the vehicle to prevent it from rolling
away.
Securing the vehicle to prevent it from
rolling away
GWarning
Only jack up the vehicle on level ground or on
slight inclines/declines. The vehicle could
otherwise fall off the jack and injure you or
others.
If your vehicle is equipped with a wheel chock,
it can be found in the vehicle tool kit
(Y page 245).
The folding wheel chock is an additional
securing measure to prevent the vehicle from
rolling away, for example when changing a
wheel.
XFold both plates upwards :.XFold out lower plate ;.XGuide the lugs on the lower plate fully into
openings in base plate =.
Securing the vehicle on level ground
XOn level ground: place chocks or other
suitable items under the front and rear of
the wheel that is diagonally opposite the
wheel you wish to change.
Securing the vehicle on slight downhill gradients
XOn downhill gradients: place chocks or
other suitable items in front of the wheels
of the front and rear axle.
Raising the vehicle
GWarning
When jacking up the vehicle, only use the jack
which has been specifically approved by
Mercedes-Benz for your vehicle.
The jack is designed exclusively for jacking up
the vehicle at the jacking points built into both
sides of the vehicle. The jack saddle must be
placed centrally under the jacking point. The
248Flat tireRoadside Assistance
BA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 248