MERCEDES-BENZ METRIS 2019 MY19 Operator’s Manual

Cleaning the rear view camera
!Do not use dry, coarse or hard cloths and do
not scrub. You could otherwise scratch or
damage the lens of the rear view camera.
When cleaning the vehicle with a high-pres-
sure or steam cleaner, observe a minimum
distance of 1.6 ft (50 cm) to the rear view
camera. Do not aim directly at the rear view
camera. You could otherwise damage the rear
view camera.
Make sure that you do not apply any wax to
camera lens when waxing the vehicle. If neces-
sary, remove the wax using water, shampoo and a soft cloth.
Vehicles with rear doors
XClean camera lens :with clean water and a
soft cloth.
Vehicles with a tailgate
XMake sure that the engine is switched off and
the key is in position 2in the ignition lock.
XEngage reverse gear or shift the transmission
to position k.
The rear view camera flap opens.
XClean camera lens :with clean water and a
soft cloth.
Cleaning the sliding door
The care instructions do not apply to electric
sliding doors.
XRemove foreign objects from the vicinity of
contact surfaces ;and contact pins :of
the sliding door.
XClean contact surfaces ;and contact
pins :with a mild cleaning agent and a soft
cloth.
Do not oil or grease contact plates ;or con-
tact pins :.
Cleaning the trailer tow hitch
HEnvironmental note
Dispose of rags soaked in oil and grease in an
environmentally responsible manner.
!Do not clean the ball coupling with a power
washer. Do not use solvents.
!Observe the notes on additional care for the
trailer tow hitch (see the manufacturer's oper-
ating instructions).
You can also have the maintenance work on the ball coupling and the trailer tow hitch carried out
by a qualified specialist workshop.
Interior
Cleaning the interior
!When using liquids to clean the vehicle inte-
rior, observe the following points:
RUnder no circumstances use power wash-
ers.
RMake sure that no fluids enter or remain in
gaps and cavities.
Care269
Maintenance and care
Z

REnsure sufficient ventilation when clean-
ing.
RMake sure that the vehicle interior is com-
pletely dry after cleaning.
Cleaning the display
!For cleaning, do not use any of the following:
Ralcohol-based thinner or gasoline
Rabrasive cleaning agents
Rcommercially-available household cleaning
agents
These may damage the display surface. Do
not put pressure on the display surface when
cleaning. This could lead to irreparable dam-
age to the display.
XSwitch off the display and let it cool down.
XClean the display surface with a commercially
available microfiber cloth and cleaner for
TFT/LCD displays.
XDry the display surface using a dry microfiber
cloth.
Cleaning the plastic trim
GWARNING
Care products and cleaning agents containing solvents cause surfaces in the cockpit to
become porous. As a result, plastic parts may
come loose in the event of air bag deploy-
ment. There is a risk of injury.
Do not use any care products and cleaning
agents to clean the cockpit.
!Never attach the following to plastic surfa-
ces:
Rstickers
Rfilms
Rperfume oil container or similar
You could otherwise damage the plastic.
!Do not allow cosmetics, insect repellent or
sunscreen to come into contact with the plas-
tic trim. This maintains the high-quality look of
the surfaces.
XWipe the plastic trim and the cockpit with a
damp, lint-free cloth, e.g. a microfiber cloth.
XHeavy soiling: use mild soapy water or care
products and cleaning agents recommended
and approved by Mercedes-Benz.
Cleaning the steering wheel and selec-
tor lever
XThoroughly wipe with a damp cloth.
XVehicles with leather upholstery: after
cleaning, use leather care agents that have
been recommended and approved by
Mercedes-Benz.
Cleaning the trim elements
!Do not use solvent-based cleaning agents
such as tar remover, wheel cleaners, polishes
or waxes. There is otherwise a risk of damag- ing the surface.
XWipe the trim elements with a damp, lint-free
cloth, e.g. a microfiber cloth.
XHeavy soiling: use care products and clean-
ing agents recommended and approved by
Mercedes-Benz.
Cleaning the seat covers
!Do not use microfiber cloths to clean genu-
ine leather or artificial leather covers. If used
often, a microfiber cloth can damage the
cover.
!Clean:
Rartificial leather covers with a cloth mois-
tened with a solution containing 1 %deter-
gent, e.g. dish washing liquid.
Rcloth covers with a microfiber cloth mois-
tened with a solution containing 1 %deter-
gent, e.g. dish washing liquid. Wipe entire
seat sections carefully to avoid leaving visi-
ble lines. Leave the seat to dry afterwards.
Cleaning results depend on the type of dirt
and how long it has been there.
Rgenuine leather covers carefully with a
damp cloth, then wipe the covers down
with a dry cloth. Make sure that the leather does not become soaked. Otherwise, the
leather could become rough or cracked.
Only use leather care agents that have
been tested and approved by Mercedes-
270Care
Maintenance and care

Benz. You can obtain these from a qualified
specialist workshop.
iPlease keep in mind that:
Rleather covers are a natural product and, as
such, are subject to a natural aging proc-
ess. Leather may react differently, e.g.
increased wrinkling, to certain environmen-
tal influences (such as high humidity or
intense heat).
Rregular care is essential to make sure that
the appearance and comfort of the covers
are retained over time.
To clean genuine leather covers:
XRemove any dust, crumbs etc. If necessary,
carefully vacuum-clean the seat covers.
XCarefully wipe the leather seat covers with a
damp cloth.
XWipe over again with a dry cloth.
Make sure that the leather does not become
soaked, especially perforated parts.
XThen treat the leather seats with a leather
care foam.
Only use leather care agents that have been
tested and approved by Mercedes-Benz.
Observe the manufacturer's instructions.
Cleaning the seat belts
GWARNING
Seat belts can become severely weakened if
bleached or dyed. This could cause the seat
belts to tear or fail, for instance, in the event of an accident. This poses an increased risk of
injury or fatal injury.
Never bleach or dye the seat belts.
!Do not clean the seat belts using chemical
cleaning agents. Do not dry the seat belts by
heating at temperatures above 176 ‡(80 †)
or in direct sunlight.
Remove any stains or dirt immediately. This will
avoid residue or damage.
XUse clean, lukewarm water and soap solution.
Cleaning the headliner and carpets
XHeadliner: if it is very dirty, use a soft brush or
dry shampoo.
XCarpets: use the carpet and textile cleaning
agents recommended and approved by
Mercedes-Benz.
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Maintenance and care
Z

Useful information
This Operator's Manual describes all models as
well as standard and optional equipment of your
vehicle that were available at the time of going
to print. Country-specific variations are possi-
ble. Note that your vehicle may not be equipped
with all of the described functions. This also
applies to systems and functions relevant to
safety.
Read the information on qualified specialist
workshops (
Ypage 31).
Where will I find...?
Vehicle tool kit
General notes
Depending on the equipment version of the vehi- cle, the vehicle tool kit is:
Rin the seat base of the left front seat
Rin the rear stowage compartment
Rin the tool holder in the cargo compartment
Apart from some country-specific variants, vehi-
cles without a spare wheel are not equipped
with tire-changing tools. If your vehicle is equip-
ped with tire-changing tools, these are in the
vehicle tool kit. If the vehicle tool kit is stowed in
the driver's seat base, the jack is in a separate
holder in the cargo compartment on the right-
hand side of the vehicle next to the tailgate/rear door (
Ypage 274).
Some tools for changing a wheel are specific to
the vehicle. For more information on which tools are required and approved to perform a wheel
change on your vehicle, consult a qualified spe-
cialist workshop.
Necessary tire-changing tools can include, for
example:
Rjack
Rlug wrench
Rratchet wrench
iThe jack has a maximum weight of 7.5 kg
depending on the vehicle's equipment.
The maximum payload of the jack can be
found on the sticker on the jack itself.
The jack is maintenance-free. In the event of a malfunction, please contact a qualified spe-
cialist workshop.
Stowage compartment in the seat base
Stowage compartment in the seat base of the left
front seat
XTo open: press both latching springs :down
and release cover ;upwards from the seat
base.
XRemove cover ;by pulling upwards at an
angle from the seat base.
XRemove the clamping strap and remove the
vehicle tool kit.
For vehicles equipped with tire-changing
tools, the jack is in a separate holder in the
cargo compartment on the right-hand side of
the vehicle next to the tailgate/rear door
(
Ypage 274).
XTo close: after stowing the vehicle tool bag,
insert cover ;in front of the stowage com-
partment in the seat base and fold shut.
Latching springs :of cover ;must engage
audibly.
Stowage compartment in the rear
Opening/closing the stowage compart-
ment
Stowage compartment in the rear on the right-hand
side of the vehicle
272Where will I find...?
Breakdown assistance

XTo open:turn top rotary catch :clockwise
and bottom rotary catch :counter-clock-
wise.
XRemove cover ;.
XTo close:insert cover ;.
XTurn top rotary catch :counter-clockwise
and bottom rotary catch :clockwise.
XFold down the rear seat.
Removing/stowing vehicle tool kit and
jack
Depending on the equipment version of the vehi-
cle, the vehicle tool kit and the jack are stowed
either in a stowage tray or in a tool holder with a
cover.
Stowage compartment with stowage tray
XTo remove tools: open the stowage com-
partment.
XOpen clamping strap =and remove jack ?
by pulling it upwards at an angle from the
stowage tray compartment.
XRemove vehicle tool bag Aupwards from the
stowage tray compartment.
XTo stow tools: insert vehicle tool bag Ainto
the front compartment of the stowage tray.
XBefore stowing, wind jack ?to the fully
closed position and place it so that the hand
wheel is facing downwards and the plate is
facing inwards at an angle.
XInsert jack ?into the back compartment of
the stowage tray.
XPress jack ?into the upper holder and fasten
clamping strap =.
The jack is secured.
XClose the stowage compartment.
Stowage compartment with tool holder
XTo remove tools: open the stowage com-
partment.
XRemove clamping strap C.
XRemove tool holder cover B.
XCarefully pull the tool kit and jack out of the
stowage compartment. Lift the jack slightly
before removing it and turn it to a diagonal
position in the stowage compartment.
XTo stow tools:before stowing, wind the jack
to the fully closed position and place it so that
the hand wheel is facing forwards and the
plate is facing inwards.
XPlace the jack and vehicle tool kit into the tool holder.
XReplace tool holder cover B.
XTighten clamping strapC.
XClose the stowage compartment.
Stowage space in the cargo compart-
ment
Tool holder in the cargo compartment
Tool holder in the cargo compartment on the right-
hand side of the vehicle
Where will I find...?273
Breakdown assis tance

XTo remove tools:release clamping strap ;.
XRemove tool holder cover :
XCarefully pull the tool kit and jack out of the
tool holder.
XTo stow tools:before stowing, wind the jack
to the fully closed position and place it so that
the hand wheel is facing forwards and the
plate is facing inwards.
XPlace the jack and vehicle tool kit into the tool
holder.
XReplace tool holder cover :.
XTighten clamping strap;.
Separate holder for jack
Holder for the jack in the cargo compartment on
the right-hand side of the vehicle
The vehicle tool kit or tire-changing tools are in
the seat base of the left front seat (Ypage 272).
XTo remove the jack:release clamping
strap :.
XPull jack ;out of the upper holder and from
the lower fixture =.
XTo stow the jack: before stowing, wind the
jack to the fully closed position and place it so
that the hand wheel is facing forwards and the plate is facing inwards.
XPlace jack ;onto lower fixture =.
XPress jack;into the upper holder and fasten
clamping strap :.
The jack is secured.
First-aid kit
Removing the first-aid kit
The first-aid kit is located in the stowage com-
partment in the front-passenger door.
iCheck the expiration date on the first-aid kit
at least once a year. Replace any expired or
missing contents.
Observe the legal requirements of the country
in which you are currently driving.
Flat tire
In your vehicle, you will find a sticker with the
Mercedes-Benz Service24h telephone number,
e.g. on the B-pillar on the driver's side.
For vehicles with a spare wheel, information on
breakdown assistance in the event of a flat tire
can be found under "Wheels and tires"
(
Ypage 298).
Jump-starting
Important safety notes
GWARNING
During charging and jump-starting, explosive
gases can escape from the battery. There is a risk of an explosion.
Particularly avoid fire, open flames, creating
sparks and smoking. Ensure there is sufficient
ventilation while charging and jump-starting.
Do not lean over a battery.
GWARNING
Battery acid is caustic. There is a risk of injury.
Avoid contact with skin, eyes or clothing. Do
not inhale any battery gases. Do not lean over
the battery. Keep children away from batter-
ies. Wash away battery acid immediately with
plenty of clean water and seek medical atten-
tion.
GWARNING
A discharged battery can freeze at tempera-
tures below freezing point. When jump-start-
ing the vehicle or charging the battery, gases can escape from the battery. There is a risk of
an explosion.
Allow the frozen battery to thaw out before
charging it or jump-starting.
274Jump-starting
Breakdo wn assis tance

!Vehicles with a gasoline engine:avoid
repeated and lengthy starting attempts. Oth-
erwise, the catalytic converter could be dam-
aged by non-combusted fuel.
If the indicator and warning lamps in the instru-
ment cluster do not light up at low tempera-
tures, the discharged battery may have frozen.
In this case you may neither charge the battery
nor jump-start the vehicle. The service life of a
thawed battery may be shorter. Start-up behav-
ior may deteriorate, in particular at low temper-
atures. Have the thawed battery checked at a
qualified specialist workshop.
Do not use a rapid charging device to start the
vehicle. If your vehicle's battery is discharged,
the engine can be jump-started from another
vehicle or from a donor battery using jumper
cables. For this purpose, the vehicle has a jump-
starting connection point in the engine com-
partment.
When jump-starting, observe the following
points:
RThe battery is not accessible in all vehicles. If
the other vehicle's battery is not accessible,
jump-start the vehicle using a donor battery
or a jump-starting device.
RYou may only jump-start the vehicle when the
engine and exhaust system are cold.
Rdo not start the engine if the battery is frozen.
Let the battery thaw first.
Rjump-starting may only be performed from
batteries with a nominal voltage of 12 V.
Ronly use jumper cables that have a sufficient
cross-section and insulated terminal clamps.
Rif the battery is fully discharged, attach the
battery of another vehicle for a few minutes
before attempting to start. This charges the
empty battery a little.
Rmake sure that the two vehicles do not touch.
Make sure that:
Rthe jumper cables are not damaged.
Rbare parts of the terminal clamps do not come into contact with other metal parts while the
jumper cables are connected to the battery.
Rthe jumper cables cannot come into contact
with parts such as the V-belt pulley or the fan.
These parts move when the engine is started
and while it is running.
Jumper cables and further information regarding
jump starting can be obtained at any qualified
specialist workshop.
Before connecting the jumper cables
XApply the parking brake.
XShift the transmission to position P.
XSwitch off all electrical consumers, e.g. audio
equipment, blower.
XTurn the key to position 0in the ignition lock
and remove it.
XOpen the hood (Ypage 253).
Connecting the jumper cable
XPush contact protection cover :of the jump-
starting connection point backwards against
the spring force as far as it will go.
The jump-starting connection point is visible.
Terminal connecting planXRemove the cover from positive terminal =
of the donor vehicle's battery.
XConnect the positive terminal clamp of the
jumper cable to positive terminal =of the
donor vehicle's battery, and then to positive
terminal Aof the jump-starting connection
point.
XRun the donor vehicle's engine at idling
speed.
Jump-starting275
Breakdown assistance
Z

XConnect the negative terminal clamp of the
jumper cable to negative terminal;of the
donor veh icle's battery, and then to earth
contact ?of your own veh icle.
XInsert the key into the ignition lock and start
the engine.
You can now switch electrical consumers
back on except the lighting system.
XBefore disconnecting the jumper cables, let
the engine run for several minutes.
XDisconnect the negative terminal of the
jumper cable from earth contact ?and then
from negative terminal ;of the donor veh i-
cle's battery.
XDisconnect the positive terminal clamp of the
jumper cable from positive terminal Aon the
jump-starting connection point, and then
from positive terminal =of the donor veh i-
cle's battery.
Contact protection cover :isautomatically
returned forwards to its original position by
the spring force and the jump-starting con-
nection pointis closed.
XPosition the cover on positive terminal =of
the donor veh icle's battery.
You can now switch on the lighting system.
XHave the battery checked at a qualified spe-
cialist workshop.
Tow-starting and towing away
Important safety notes
GWAR NING
Functions relevant to safety are restricted or
no longer availab leif:
Rthe engine isnot running.
Rthe brake system or the power steering is
malfunctioning.
Rthere isa malfunction inthe voltage supply
or the veh icle's electrical system.
If your veh icle is bein g towed, much more
force may benecessary to steer or brake.
There isa risk of an acc ident.
In such cases, use a tow bar. Before to wing,
make sure that the steering moves freely.
GWARNING
You can no longer steer the vehicle ifthe
steering wheel lock has been engaged. There
is a risk of an accident.
Alwa ysswit ch off the ignition when to wingthe
vehicle with a tow cable or a tow bar.
GWARNING
When to wingor tow-starting another vehicle
and its weight isgreater than the permissible
gross weight of your vehicle, the:
Rthe to wingeye could detach itself
Rthe vehicle /trailer combination could roll-
over.
There is a risk of an accident.
When towing or tow-starting another vehicle,
its weight should not be greater than the per- missible gross weight of your vehicle.
In formation on the gross vehicle weight can be
found on the vehicle identification plate
(
Ypage 305).
!Secure the tow rope or tow bar to the to wing
eye or trailer tow hitch only. Otherwise, the
vehicle could become damaged.
!Do not use the to wingeye for recovery, this
could damage the vehicle. If indoubt, recover
the vehicle with a crane.
!Drive slowly and smoothly when to wing.
Excessive tractive power could otherwise
damage the vehicles.
!Shift the automatic transmission to Nand
do not open the driver's or front passenger's
door during to wing. The automatic transmis-
sion may otherwise shift to position P,whic h
could damage the transmission.
!The vehicle can be towed a maximum of
30 miles (50km ).The to wingspeed of 30 mph
(50 km/h) must not be exceeded.
If the vehicle has to betowed more than
30 mile
s(50k
m) ,the entire vehicl emust be
raised and transported.
When towing away, you must observe the legal
requirements for the country in which you are
currently driving.
It is better to have the vehicle transported than
to have it towed.
276Tow-starting and towing away
Breakdown assistance

Have the vehicle transported on a transporter or
trailer if it has transmission damage.
The automatic transmission must be in position
iwhen the vehicle is being towed away. If the
automatic transmission cannot be shifted to
position i, have the vehicle transported on a
transporter or trailer.
The battery must be connected and charged.
Otherwise, you:
Rcannot turn the key to position 2in the igni-
tion lock.
Rcannot shift the transmission to position i.
Before the vehicle is towed, switch off the auto-
matic locking feature (
Ypage 74). You could
otherwise lock yourself out of the vehicle when
pushing or towing away the vehicle.
Installing/removing the towing eye
The fixture for the front towing eye is located in the
bumper.
The rear towing eye is located under the bumper.
If you tow or tow-start a vehicle, attach the tow-
ing device to rear towing eye ;.
If your vehicle is equipped with a trailer tow
hitch, attach the towing device to the trailer tow
hitch (
Ypage 165). Installing the front towing eye
XTake the towing eye and screwdriver from the
vehicle tool kit (Ypage 272).
XPress the arrow on the cover
:and remove
cover :from the opening.
You will see the fixture for the towing eye.
XScrew in the towing eye clockwise to the stop.
XInsert the screwdriver into the towing eye and
tighten the towing eye.
XStow the screwdriver in the vehicle tool kit
(Ypage 272).
Removing the front towing eye
XRemove the screwdriver from the vehicle tool
kit (Ypage 272).
XInsert the screwdriver into the towing eye and
turn the screwdriver counter-clockwise.
XUnscrew the towing eye.
XInsert cover :with the lug at the top and
press it in at the bottom until it engages.
XStow the towing eye and the screwdriver with
the vehicle tool kit (Ypage 272).
Towing with the rear axle raised
!
Vehicles with automatic transmission must
not be towed with the rear axle raised. The
vehicle/trailer combination may otherwise
swerve or even roll over.
!The ignition must be switched off if the vehi-
cle is being towed with the front or rear axle
raised. Otherwise, ESP
®may intervene and
damage the brake system.
XSwitch on the hazard warning lamps
(Ypage 98).
XTurn the front wheels to the straight-ahead
position.
XRelease the parking brake.
XIf necessary, turn the key to position 0in the
ignition lock and remove it.
XTake the key with you when leaving the vehi-
cle.
XDo not exceed the towing speed of 30 mph
(50 km/h).
Please observe the important safety instruc-
tions when towing your vehicle with the rear axle
raised (
Ypage 276).
Tow-starting and towing away277
Breakdown assistance
Z

Towing the vehicle with both axles on
the ground
Important safety notes
GWARNING
You can no longer steer the vehicle if the
steering wheel lock has been engaged. There
is a risk of an accident.
Always switch off the ignition when towing the
vehicle with a tow cable or a tow bar.
!Do not exceed the towing speed of 30 mph
(50 km/h). You could otherwise damage the
transmission.
Please observe the important safety notes
before towing your vehicle (
Ypage 276).
Towing vehicles with automatic trans-
mission
XTurn the key to position 2in the ignition lock.
XDepress the brake pedal and keep it
depressed.
XShift the automatic transmission to position
N.
XLeave the key in position 2in the ignition lock.
XSwitch on the hazard warning lamps
(Ypage 98).
XRelease the parking brake.
XRelease the brake pedal.
XDo not exceed the towing speed of 30 mph
(50 km/h).
Recovering a vehicle that is stuck
!
When recovering a vehicle that has become
stuck, pull it as smoothly and evenly as pos-
sible. Excessive tractive power could damage
the vehicles.
If the drive wheels get trapped on loose or
muddy ground, recover the vehicle with the
utmost care. This is especially the case if the
vehicle is laden.
Never attempt to recover a vehicle with a trailer
attached.
Pull out the vehicle backwards, if possible, using
the tracks it made when it became stuck.
Transporting the vehicle
!
You may only secure the vehicle by the
wheels, not by parts of the vehicle such as
axle or steering components. Otherwise, the
vehicle could be damaged.
The towing eye or trailer tow hitch can be used
to pull the vehicle onto a trailer or transporter if
you wish to transport it.
XTurn the key to position 2in the ignition lock.
XShift the transmission to position N.
XRelease the parking brake.
If the vehicle is loaded:
XShift the transmission to position P.
XTurn the key to position 0in the ignition lock
and remove it.
XMake sure the parking brake is applied.
XLash down the vehicle.
Tow-starting (emergency engine
starting)
General notes
!Vehicles with automatic transmission must
not be tow-started. You could otherwise dam-
age the automatic transmission.
You can find information on jump-starting under
"Jump-starting“ (
Ypage 274).
Electrical fuses
The fuse allocation chart and important safety
information on the fuses can be found in the
"Fuse allocation chart" supplement.
278Electrical fuses
Breakdown assistance