warning MERCEDES-BENZ SPRINTER 2011 MY11 Operator’s Manual

The windshield wipers may otherwise move
and injure you.
X Turn the key to position 0 in the ignition
lock or remove it.
! Do not fold the windshield wipers away
from the windshield unless the hood is
closed. Otherwise, you could damage the
hood.
X Fold the wiper arms away from the
windshield until you feel them engage.
X Clean the windshield and the wiper blades.
X Fold the windshield wipers back again
before switching on the ignition.
Headlamps Wipe the headlamp lenses with a wet sponge.
! Only use washer

fluid which is suitable for
plastic lamp lenses. Unsuitable washer
fluid could damage the plastic lamp lenses
of the headlamps.
Therefore, do not use:
R dry cloths
R abrasive products
R solvents
R cleaning products containing solvents
You could otherwise scratch or damage the
surface of the lenses.
Sliding door Clean the contact plates and the tips of the
contact pins around the sliding door with
water, shampoo and a soft cloth.
Do not oil or grease the contact plates and
contact pins.
Remove foreign objects. Power washers
! Maintain the following minimum
distances between the high-pressure
nozzle and the object being cleaned:
R approximately 2.2 ft (70 cm)

when using
round-jet nozzles
R approximately 1 ft (30 cm) when using
25° flat-spray jets and concentrated-
power jets
Keep the water jet moving while cleaning.
To avoid causing damage, do not point the
water jet directly at:
R door joints
R brake hoses
R electrical components
R plug connections
R seals
R the drive train, especially not at the
intermediate bearing of the propeller
shaft
R the rear-view camera or the microphone
opening on the bottom of the rear-view
camera. Keep a minimum distance of
1.6 ft (50 cm). G
Warning
Do not
use round-jet nozzles to clean the tires.
The pulsating water jet can cause damage to
the substructure of

the tires that is not visible
from the outside. This type of damage only
becomes noticeable at a much later stage and
can cause the tires to burst. This could cause
you to lose control of the vehicle, resulting in
an accident and injuring yourself or others.
Replace damaged tires immediately. Automatic car wash
If the vehicle is very dirty, prewash it before
you put it through an automatic car wash. G
Warning
If a wax preservative is applied after the
vehicle is washed,

you should remove the wax164
Cleaning and care
Operation

from the windshield and the wiper blades to
prevent smearing.
Smears
impair the driver's
view, and their effect is made worse in
conditions where visibility is poor (e.g. glare,
mist, darkness, snow). You may therefore fail
to recognize dangers, or not recognize them
in time, and thereby cause an accident.
! Make sure that the automatic car wash is
suitable for the size of the vehicle.
Before washing the vehicle in an automatic
car wash, fold in the exterior mirrors and
remove the radio/telephone antenna.
Otherwise, the exterior mirror, antenna or
the vehicle itself could be damaged.
Make sure that the antenna is installed and
that the exterior mirrors are fully folded out
again when you leave the automatic car
wash.
! Make sure that the side windows are
completely closed, that the ventilation/
heating is switched off and that the
windshield wiper switch is set to 0.
Otherwise, the rain/light sensor could be
activated, triggering unintended wiper
movements. This can cause damage to the
vehicle.
After putting the vehicle through an
automatic car wash, wipe off wax from:
R the rear-view camera lens ( Y page 163)
R the windshield and the wiper blades. This
prevents smears and reduces wiping noise
which can be caused by residue on the
windshield. Cleaning the engine
! Water must not

enter intake or ventilation
openings. When cleaning with high
pressure water or steam cleaners, the
spray must not be aimed directly at
electrical components or the terminals of
electrical lines. Preserve the engine after the engine has
been cleaned.
Protect

the belt drive system
from exposure to the preservative agent. Alloy wheels
Clean the alloy wheels regularly.
! Do not use

any acidic or alkaline cleaning
agents. They can cause corrosion on the
wheel bolts (wheel nuts) or the retainer
springs for the wheel-balancing weights. After driving off-road or on
construction sites
G
Warning
Dirt on the vehicle can affect road and
operating safety.
It can specifically result in the following
dangers:
Stone impact. Stones trapped between the
tires can be thrown out while driving. This
could injure other

road users or damage other
vehicles (especially windscreens).
Risk of skidding. Dirt and mud on the tires/
on the road reduce the grip of the tires on the
road. This especially applies when the surface
is wet. The vehicle could then start to skid.
Risk of injury. Dirt and mud on the steps and
entrance can make the steps unsafe. This
could cause you to slip off the steps and be
injured.
For this reason, you should always clean your
vehicle carefully after driving off-road or on
construction sites before driving on public
roads. Observe the corresponding safety
notices in this chapter if you use a power
washer or an automatic car wash to clean your
vehicle.
X Clean the vehicle, paying special attention
to the following:
R
Lighting system
R Windows and exterior mirrors
R Access steps and entrances Cleaning and care
165
Operation Z

R
Grab handles
R Wheels, tires and wheel arches
R License plates
X Remove any trapped foreign objects, e.g.
stones.
X Check the wheel suspension for damage. G
Warning
Dirty brake discs and brake pads/linings can
impair braking performance (up to the point
of total failure).
This could lead to an accident.
Check the brake system for operating safety
by testing the brakes before driving the
vehicle on public roads.
In the event of impaired braking, stop the
vehicle while paying attention to the traffic
conditions and contact a qualified specialist
workshop which has the necessary specialist
knowledge and tools for the work required.
For this, we recommend an authorized
Sprinter Dealer. In particular, work relevant to
safety or on safety-related systems must be
carried out at a qualified specialist workshop.
After driving in mud, sand, water or in similar
conditions:
R check the brake system for operating
safety.
R clean the wheels, chassis and brake
system.
R check the wheels, chassis and brake
system for damage. Have any damage
repaired at a qualified specialist workshop,
e.g. an authorized Sprinter Dealer. Maintenance
General notes
The scope and regularity of the maintenance
work primarily depend on the often diverse
operating conditions.
The vehicle Maintenance Booklet describes
the scope and frequency of maintenance
work and contains additional notes on the New Vehicle Limited Warranty and on service
products.
Specialist knowledge beyond the scope of
these Operating
Instructions

is required when
carrying out testing and maintenance work.
Have this work carried out by trained
personnel.
i Maintenance services must be carried out
in accordance with the provisions and
recommendations in the Maintenance
Booklet.
Not doing so could void the warranty claim
and lead to refusal of goodwill gestures
after the manufacturer has submitted a
damage report. G
Warning
Before carrying out maintenance operations
and repairs, you must read the sections
referring to maintenance operations and
repairs:
R this includes relevant sections of the
technical documentation, such as the
operating instructions and workshop
information.
R you should also

familiarize yourself with the
legal requirements, such as work safety
regulations and accident prevention
measures.
You could otherwise fail to recognize dangers
and thereby injure yourself or others.
You must secure the vehicle on axle stands of
sufficient load bearing capacity if work is
being carried out beneath it.
Never use the vehicle jack instead of stands.
The jack could slip and the vehicle could drop.
This could result in serious injury to yourself
or others.
The vehicle jack is intended only to raise the
vehicle for a short time.
Always have maintenance work carried out at
a qualified specialist workshop. The workshop
must have the necessary specialist
knowledge and tools to carry out the work
required. For this, we recommend an 166
Maintenance
Operation

authorized Sprinter Dealer. All work relevant
to safety or on safety-related systems must
be carried out at a qualified specialist
workshop.
Observe the notes on parts in the "Technical
data" section ( Y page 276).
0040 Environmental note
Observe measures to protect the
environment when working on the vehicle.
You must observe the legal requirements
when disposing of service products, e.g.
engine oil. This

also includes all components,
e.g. filters, which have come into contact with
service products.
Any qualified specialist workshop, e.g. an
authorized Sprinter Dealer, can provide
information about this.
Dispose of empty containers, cleaning cloths
and care products in an environmentally-
responsible manner. Comply with the
instructions for use of the care products.
Do not run the engine for longer than
necessary when the vehicle is stationary. Active Service System (ASSYST)
The ASSYST service indicator informs you of
the next service due date.
A service that is due is displayed about a
month in advance. A message is then
displayed while the vehicle is in motion or
while the ignition is switched on.
i Periods when the

battery is disconnected
will not be recorded by ASSYST. To make
sure that you have the vehicle serviced at
the correct time, you should therefore
subtract periods when the battery is
disconnected from the days shown.
The service indicator does not provide
information about the oil level. The service
indicator should therefore not be confused
with the 00B5 engine oil level display. i
The service due date is displayed in days
or miles (kilometers), depending on the
total distance driven.
The symbols or

letters in the service indicator
show the service due.
009B or A for a minor service
009C or B for a major service
Service due date indicator Vehicles with steering wheel buttons
The following messages may be displayed:
R
009B
Service A in ... days
R 009B Service A in ... mi (km)
R 009B Service A due now
Vehicles without steering wheel buttons
The following messages may be displayed:
R 009B for service A
R 009C for service B
Additionally you will see the remaining
distance in
miles

(mi) or kilometers ( km) or the
remaining time in days ( d).
Service due date exceeded A qualified specialist workshop, e.g. an
authorized Sprinter
Dealer,

resets the service
indicator when the service has been carried
out.
Vehicles with steering wheel buttons
If you have missed the service due date, one
of the following messages appears in the
display:
R 009B Service A overdue by ... days
R 009B Service A overdue by ... mi
(km)
Additionally a warning tone sounds.
Vehicles without steering wheel buttons
If the service due date has been exceeded,
ten seconds after switching on the ignition
the 009B or 009C symbol flashes for the Maintenance
167
Operation Z

service. You will also see a minus sign before
the service due date.
Calling up the service due date
X
Turn the key to position 2 in the ignition
lock.
The display is activated.
Vehicles with steering wheel buttons
X Press the 0059 or 0058 button on the
steering wheel repeatedly
until you see the
standard display (Y page 77).
X Press the 0029 or 002D button on the
steering wheel repeatedly

until you see the
following in the display, for example:
R 009B Service A in ... days
R 009B Service A in ... mi (km)
Vehicles without steering wheel buttons
X Press the 007B menu button on the
instrument cluster repeatedly until the
009B or 009C symbol for the service
appears.
Additionally you will see the remaining
distance in miles ( mi) or kilometers ( km) or
the remaining time in days ( d).Hood
Opening the hood G
Warning
Do not pull the release lever while the vehicle
is in motion.

If you do so, the hood may open
up and block your view. G
Warning!
There is a risk of injury if the hood is open,
even if the engine is not running.
Some engine components can become very
hot.
To avoid the risk of burns, only touch those
components described in the Operator's
Manual and observe

the relevant safety notes. G
Warning
The radiator fan between the radiator and the
engine can start

automatically, even if the key
has been removed from the ignition lock.
Keep away from the area of rotation of the fan
blades. You could otherwise be injured.
The electronic injector control operates at
high voltage. For this reason, you must never
touch injection system components while:
R the engine is running.
R the engine is being started.
R the ignition is switched on.
You could otherwise receive an electric shock
and be severely or fatally injured. Hood release lever in the driver's footwell
X
Pull release handle 0046.
The hood is released.
! Make sure
that

the windshield wipers are
not folded away from the windshield. You
could otherwise damage the windshield
wipers or the hood. 168
Maintenance
Operation

X
Push hood catch release handle 0047
upwards. X
Swing the hood upwards until support strut
008A engages and the hood is supported.
Closing the hood G
Warning
When closing the hood be careful that nobody
becomes trapped.
X Lift the hood slightly.
X Press support strut 008A towards the back.
! When you press the support strut back,
make sure that you do not press it against
the detent position and cause it to bend.
X Lower the hood and let it drop shut from a
height of approximately 1 ft (30 cm).
The hood engages audibly. If the hood can
be raised slightly, it is not properly
engaged.
X If
the hood is not properly engaged, open it
once more and
allow it to drop shut from a
slightly greater height.
! Do not use your hands to push the hood
down. You could damage it otherwise. Maintenance points under the hood
0046
Coolant tank cap (Y page 169)
0047 Diesel Exhaust Fluid (DEF) filler neck
cap 4
(Y page 143)
008A Engine oil filler neck cap (Y page 171)
0088 Brake fluid reservoir cap (Y page 170)
0086 Washer fluid reservoir cap (Y page 171) Coolant level
Only add coolant

with the vehicle standing on
a level surface and with the engine switched
off. The coolant temperature must have
dropped below 122 ‡ (50 †). G
Warning
When opening the coolant expansion tank,
there is a risk of scalding from hot coolant
spraying out. The cooling system and the
coolant expansion tank

are pressurized when
the engine is at normal operating
temperature. Wear gloves and eye protection.
4 Only on Cargo Van/Passenger Van. Maintenance
169
Operation
Z

Only open the coolant expansion tank when
the coolant temperature is below 122 ‡
(50 †).
G
Warning
Coolant contains glycol and is therefore toxic.
Do not swallow the coolant. See a doctor
immediately if you swallow coolant.
Make sure that coolant does not come into
contact with skin,

eyes or clothing. In case of
contact with eyes, rinse immediately with
plenty of clean water. Clean affected areas of
skin and clothing with soap and water
immediately. Change any affected clothing
immediately.
X Slowly turn cap 0046 counter-clockwise and
allow the excess pressure to escape.
X Turn cap 0046 further and remove it.
X Add coolant until it is at the MAX mark.
Observe the correct coolant mixture ratio
and the required water quality
(Y page 160).
X Replace cap 0046 and tighten
it until the stop.
! Check the cooling and heating system
regularly for leaks.
If a large quantity of coolant is lost, have
the cause traced

and rectified at a qualified
specialist workshop, e.g. an authorized
Sprinter Dealer. Clutch mechanism and brake system
G
Warning
Brake fluid is hazardous to health. Do not
swallow brake fluid.

See a doctor immediately
if you swallow brake fluid.
Make sure that brake fluid does not come into
contact with skin, clothing or eyes. Rinse
affected areas with plenty of clean water and
consult a doctor if necessary.
Always wear gloves and eye protection when
topping up brake fluid. Store brake fluid only in the original closed
container and keep it out of the reach of
children. Comply with safety regulations
when handling brake fluid.
G
Warning
If the
boiling point of the brake fluid is too low,
vapor pockets may form in the brake system
when the brakes

are subjected to a heavy load
(e.g. on long downhill stretches). This would
impair braking efficiency. The vehicle's
stopping distance may then be longer. This
increases the risk of an accident.
Have the brake fluid renewed every two years.
The brake fluid reservoir is located in the
engine compartment.
Check the brake fluid level:
R regularly, e.g. weekly or when refueling
R only with the vehicle standing on a level
surface and with the engine switched off
! Brake fluid corrodes paint, plastic and
rubber. If paint, plastic or rubber has come
into contact with brake fluid, rinse with
water immediately. 0046
Brake fluid reservoir cap
The brake fluid level must be between the
MIN and
MAX marks.
! If the brake fluid does not reach the
MIN mark, the vehicle's hydraulic system
could be faulty. Do not add brake fluid
under any circumstances. This will not
rectify the malfunction.
Do not drive any further. 170
Maintenance
Operation

Have the system checked immediately at a
qualified specialist workshop, e.g. at an
authorized Sprinter Dealer.
i There is usually a notice in the engine
compartment to remind
you when the next
brake fluid change is due. Windshield washer system/
headlamp cleaning system
Add windshield washer concentrate to the
washer fluid all year round. G
Warning
Windshield washer concentrate is highly
flammable.
Fire, naked flames

and smoking are therefore
prohibited when you are handling windshield
washer concentrate.
! Only use washer fluid concentrate which
is suitable for plastic lenses. Unsuitable
washer fluid concentrate could damage the
plastic lenses of the headlamps.
Adapt the mixing ratio to the ambient
temperature. If the temperature is above
freezing, use Summerwash to prevent
smearing. If there is a risk of frost, use
Winterwash to prevent the water from
freezing on the windshield.
The washer fluid reservoir has a capacity of
approximately 6.3 US qt (6.0 l). X
Mix the washer fluid to the appropriate
mixing ratio in a container beforehand.
X Remove washer fluid reservoir cap 0046.X
Add washer fluid.
X Replace cap 0046. Engine oil level
You will find information about engine oil
consumption in the "Driving tips" section
(Y page 141).
Check the engine oil level on a regular basis,
e.g. weekly or each time you refuel.
Checking the engine oil level in the
display Depending on the vehicle's equipment, in
vehicles with a diesel engine, the engine oil
level is shown in the display.
Only check the engine oil level when the
engine is at operating temperature.
X
Park the vehicle on a level surface.
X Switch off the engine.
X Wait for five minutes.
X Turn the key to position 2 in the ignition
lock.
The display is activated.
i If at extremely low temperatures no
engine oil level is displayed after five
minutes, repeat the engine oil level check
after a further five minutes.
If an oil level reading is still not displayed,
check the engine

oil level with the dipstick.
Have the oil level display checked at a
qualified specialist workshop, e.g. at an
authorized Sprinter Dealer.
Vehicles without steering wheel buttons
X Press the 007B menu button on the
instrument cluster repeatedly until the
display shows the 00B1 symbol.
The --:-- display flashes

while the oil level
is being measured. Maintenance
171
Operation Z

X
To install the air filter: insert the filter
mat.
X Put cover 0046 on. Vehicle assemblies
Check the assemblies regularly for leaks. If
fluid is being lost (e.g. there are oil stains
where the vehicle is parked), have the cause
found and rectified
immediately at a qualified
specialist workshop, e.g. an authorized
Sprinter Dealer.
0040Environmental note
When used improperly, service products are
harmful to the environment.
Do not allow service products to enter the
sewage system, surface

waters, ground water
or soil. Replacing the wiper blades
G
Warning
If the windshield wipers are set to intermittent
wipe or the rain/light sensor is active, the
windshield wipers could start moving at any
time and injure you or others.
Always remove the

key from the ignition lock
before replacing the wiper blades. G
Warning
Wiper blades are wear parts. Change the
wiper blades every six months, ideally in the
spring and fall.

Otherwise, the windshield and
rear window will not be wiped properly. This
may prevent you from observing the traffic
conditions, thereby causing an accident.
! Do not open the hood when a wiper arm
is folded away from the windshield.
Otherwise, you could damage the hood.
Do not fold the wiper arms back onto the
windshield without wiper blades fitted as
this could scratch the windshield. !
Only touch the windshield wiper where it
connects to the wiper arm. You could
otherwise damage the

wiper blade inserts.
Removing X
Apply the parking brake.
X On vehicles with automatic transmission,
move the selector lever to position P.
X Turn the key to position 1 in the ignition
lock. Front wiper arm with windshield wiper
X
Fold wiper arm 008A away from the
windshield.
X Set windshield wiper 0046 at right angles to
the wiper arm.
X Press two retaining clips 0047 together
in
the
direction of the arrow and swing windshield
wiper 0046 away from wiper arm 008A.
X Pull windshield wiper 0046 up and out of the
retainer on wiper arm 008A.
Installing X
Slide windshield wiper 0046 into the retainer
on wiper arm 008A.
X Press windshield wiper 0046 onto wiper arm
008A until you

hear retaining clips 0047 engage.
X Fold wiper arm 008A onto the windshield
again. 174
Maintenance
Operation

Batteries
G
Warning Risk of explosion.
Explosive oxyhydrogen is
produced when batteries
are being charged. Only
charge batteries in well-
ventilated areas.
Risk of explosion. Avoid
creating sparks. Avoid
naked flames and do not
smoke in
the
vicinity of the
battery. Battery acid is caustic.
Wear acid-proof protective
gloves. If skin or clothes
are splashed with acid,
neutralize the splashes
immediately with soapy
water or an acid
neutralizer, and then clean
the affected areas with
water.
Wear eye
protection. When
mixing water and acid, the
liquid can splash into your
eyes. Rinse acid splashes
to the eyes immediately
with clean water and
contact a doctor
immediately. Keep children at a safe
distance. Children are not
able to assess the dangers
posed by batteries and
acid.
When handling batteries,
observe the safety
precautions and special
protective measures
contained in these
Operating Instructions. 0040Environmental note Batteries contain pollutants. It is
against the law to dispose of them
with the household garbage. They
must be collected separately and
recycled to protect the
environment.
Dispose of batteries in an
environmentally responsible
manner. Take discharged batteries
to a qualified specialist workshop,
e.g. an authorized Sprinter Dealer,
or to a special collection point for
old batteries.
In order for the batteries to achieve their
maximum possible service life, they must
always be sufficiently charged.
Have the battery charge checked more
frequently if you use the vehicle mainly for
short trips or if you leave it parked up for a
lengthy period.
If you intend to leave your vehicle parked up
for a long period, seek advice from an
authorized Sprinter Dealer or switch off the
electrical system using the battery isolating
switch (Y page 87).
Your vehicle may be equipped with two
batteries, depending on the equipment
version:
R a starter battery in the battery case in the
driver's footwell
R an additional battery in the engine
compartment
Have the batteries removed at a qualified
specialist workshop which

has the necessary
specialist knowledge and tools to carry out
the work required. We recommend that you
use an authorized Sprinter Dealer for this
purpose. Maintenance
175Operation Z