service MERCEDES-BENZ SPRINTER 2013 MY13 Operator’s Manual

R
When transporting luggage, always use the
cargo tie-down rings and a parcel net, if
present.
R Use cargo tie-down rings and fasteners
which are suitable for the weight and size
of the load.
Always observe the operating instructions of
the respective manufacturer when using
suitable load securing aids or tie downs. In
particular, the information on the end of
service life.
Load securing aids and tie downs may not be
used, for example, if:
R identification marks are missing or illegible
R there are yarn breakages, damage to
bearing seams or other signs of tearing
R there are signs of shearing, deformation,
pinching or other damage
R there is damage to clamping or connecting
elements
Load securing aids and tie downs in this
condition are ready for discard and must be
replaced. If you use load securing aids or tie
downs which are worn out, the load may not
be sufficiently secured and could cause
damage to property.
After an accident, the following must be
checked at a specialist workshop:
R a damaged cargo compartment floor
R a damaged loading area
R the cargo tie-down rings
R the tie downs
Otherwise, the load may not be correctly
secured the nextt ime anything is stowed.
Even if you follow all loading guidelines, the
load increases the risk of injury in the event
of an accident. Observe the tips in the
"Securing a load" (Y page 234) and "Load
distribution" (Y page 234) sections. Before loading
! The anti-slip mats cannot be used for
securing goods and must be replaced when
they show signs of:
R Permanent deformation and crushing
R Crack formation
R Cuts
X Tire pressure: checkthe tire pressure and
correct if necessary (Y page 278).
X Cargo compartment floor: clean the
cargo compartment floor.
The cargo compartmentf loor must be free
fro mo il and dust, dry and swept clean to
prevent the load fro mslipping.
X Place non-slip mats (anti-slip mats) on the
cargo compartment floor if necessary. During loading
! On passenger van versions with
maximum seating layout, the permissible
rear axle load would be exceeded if the full
payload were to be loaded in the cargo
compartment.
X Observe the gross axle weight rating and
permissible gross vehicle weight for your
vehicle.
Take into account that your vehicle's curb
weight is increased if accessories or
optional equipmen tare installed. The
maximu mpayload is thus reduced.
X Observe the notes on load distribution
(Y page 234).
The overall cente rofgravity of the load
should always be as low as possible,
centered and between the axles near the
rear axle.
X Secure the load (Y page 234).
Always observe the relevant country-
specific legal requirements, laws and
regulations. Loading guidelines
233Transporting loads Z

Useful information
This Operator's Manual describes all models
as well as standard and optional equipment
of your vehicle that were available at the time
of going to print. Country-specific variations
are possible. Note that your vehicle may not
be equipped with all of the described
functions. This also applies to systems and
functions relevant to safety.
Read the information on qualified specialist
workshops (Y page 26). Engine compartment
Hood
Opening the hood G
WARNING
If the hood is unlatched, it may open up when
the vehicle is in motion and block your view.
There is a risk of an accident.
Never unlatch the hood while driving. G
WARNING
Opening the hood when the engine is
overheated or when there is a fire in the
engine compartmen tcould expose you to hot
gases or other service products. There is a
risk of injury.
Let an overheated engine cool down before
opening the hood. If there is a fire in the
engine compartment, keep the hood closed
and contact the fire department. G
WARNING
Certain components in the engine
compartment, such as the engine, radiator
and parts of the exhaust system, can become
very hot. Working in the engine compartment
poses a risk of injury.
Where possible, let the engine cool down and
touch only the components described in the
following. G
WARNING
The engine compartment contains moving
components. Certain components, such as
the radiator fan, may continue to run or start
again suddenly when the ignition is off. There
is a risk of injury.
If you need to do any work inside the engine
compartment,
R switch off the ignition
R never reach into the area where there is a
risk of danger from moving components,
such as the fan rotation area
R keep clothing away from moving parts G
WARNING
The fuel injection system operates with a high
voltage. If you touch the live components, you
could receive an electric shock. There is a risk
of injury.
Never touch components of the fuel injection
system when the ignition is switched on.
The live components of the fuel injection
system are, for example, the injectors.
! Make sure that the windshield wipers are
not folded away from the windshield. You
could otherwise damage the windshield
wipers or the hood. Hood release lever in the driver's footwell
X
Stop your vehicle as far away from traffic
as possible on level ground.
X Switch off the engine. 240
Engine compartmentMaintenance and care

0025
Brake fluid expansion tank cap
(Ypage 245)
0023 Washe rfluid reservoir cap (Y page 246)
Regularly chec kthe fluid level and the
assembly for leaks. If you detect fluid loss,
e.g. oil flecks on the vehicle parking space,
consult a qualified specialist workshop
immediately. Engine oil
General notes !
Engine oil gets dirty in the course of
operation and its quality and volume are
gradually diminished. Regularly check the
oil level, and top up or have it replaced as
needed.
Observe the information on engine oils and oil
consumption in the "Technical data" section
(Y page 321).
You can check the oil level in the engine:
R on the display of the on-board computer
R with the oil dipstick
Checking the oil level shown in the
display If at extremely low temperatures no engine oil
level is displayed after
5minutes, repeat the
engine oil level chec kafter another
5 minutes.
If an oil level reading is still not displayed,
check the engine oil level with the dipstick.
Have the oil level display checked at a
qualified specialist workshop.
Only check the oil leve lwhen the engine is at
normal operating temperature.
X Park the vehicle on a level surface.
X Switch off the engine.
X Wait for five minutes.
X Turn the key to position 2in the ignition
lock.
The display is activated. X
Vehicles without steering wheel
buttons: press the 0004menu button on the
instrument cluster (Y page 33) repeatedly
until the display shows the 0015symbol.
The --:-- display message appears in the
display while the engine oil level
measurement is running.
X Vehicles with steering wheel buttons:
press the 0012service button on the
instrument cluster (Y page 33).
The 001DEngine oil level Measuring
in progress display message appears in
the display while the engine oil level
measurement is in progress.
Display message for vehiclesw ithout
steering-wheel buttons: the display may
show the following messages afte rthe engine
oil level measurement. 0015
Action
OK X
Do not add oil. – 1.0 qts X
Add the amount of oil
shown (Y page 244).
X Check the engine oil level
again after a few minutes. – 1.5 qts
– 2.0 qts
HI The oil level is too high.
X
Have excess oil removed. Measurement units in the display:
R
qts USA only
R ltr Canada only
Display message for vehiclesw ith
steering-wheel buttons: the display may
show the following messages afte rthe engine
oil level measurement. 0015
Action
Engine
oil level
OK X
Do not add oil. 242
Engine compartmentMaintenance and care

G
WARNING
Coolant contains glycol and is therefore toxic.
Do not swallow the coolant. See a doctor
immediately if you swallow coolant.
Make sure that coolant does not come into
contact with skin, eyesorc lothing. In case of
contac twith eyes, rinse immediately with
plenty of clean water .Clean affected areas of
skin and clothing with soap and water
immediately. Change any affected clothing
immediately. G
WARNING
If antifreeze comes into contact with hot
components in the engine compartment, it
may ignite. There is a risk of fire and injury.
Let the engine cool down before you add
antifreeze. Make sure that antifreeze is not
spilled nex tto the filler neck.T horoughly
clean the antifreeze from components before
starting the engine.
! Take care not to spill any coolant on
painted surfaces. You could otherwise
damage the paintwork. Example: cap and coolant expansion tank
Checking the coolant level
X
Stop your vehicle as far away from traffic
as possible on level ground.
X Switch off the engine.
X Secure the vehicle to prevent it from rolling
away.
X Open the hood (Y page 240). X
Slowly turn cap 0005half a turn counter-
clockwise to allow excess pressure to
escape.
X Turn cap 0005further and remove it.
X Check the coolant level.
If the coolant reaches the maximum mark
on coolant expansion tank 0006, there is
enough coolant in coolant expansion
tank 0006.
Adding coolant
X If the coolant drops under the minimum
mark on coolant expansion tank 0006, add
coolant to the maximum mark.
Observe the information on coolant
mixture ratio and water quality in the
"Technical data" section (Y page 324). To
prevent damage to the engine cooling
system, use only approved corrosion
inhibitor/antifreeze that comply with the
Mercedes-Benz Specifications for Service
Products.
X Replace cap 0005and turn it clockwise to
tighten.
X Start the engine.
X After approximately 5minutes, switch off
the engine and allow it to cool down.
X Check the coolan tlevel again and add
coolant if necessary.
X Close the hood. Brake fluid
G
WARNING
Brake fluid is hazardous to health. Do not
swallow brake fluid. See adoctor immediately
if you swallow brake fluid.
Make sure that brake fluid does not come into
contact with skin, clothing or eyes. Rinse
affected areas with plenty of clean water and
consult a doctor if necessary.
Always wear gloves and eye protection when
topping up brake fluid. Engine compartment
245Maintenance and care
Z

Vehicle interior
Air filter for the rear-compartment air
conditioning
! Regularly check the ai rfilters for visible
dirt .Clean or replace a dirty filter mat .The
dirt may otherwise lead to damage to the
air-conditioning system. Filter magazine, located on the roof in the rear
compartment
An increased amount of sand or dust may
collect in the air filter of the rear-
compartmenta
ir conditioning when you drive
on dusty or sandy roads.
X To remove the filter mat: carefully pry
cover 0005out of recesses 0006and remove.
X Remove the filter mat from cover 0005.
X To clean the filter mat: wash the dirty
filter mat with clear water.
X Leave the filter mat to dry.
i The filter mat must not be cleaned or dried
in a machine.
X To install the filter mat: insert the filter
mat in cover 0005.
X Replace and engage cover 0005.Maintenance
General notes
H
Environmental note
Observe measures to protect the
environment when working on the vehicle. You must observe the legal requirements
when disposing of service products, e.g.
engine oil. This also includes all components,
e.g. filters, which have come into contac twith
service products. Any qualified specialist
workshop can provide information about this.
Dispose of empty containers, cleaning cloths
and care products in an environmentally
responsible manner. Comply with the
instructions for use of the care products.
Do not run the engine for longer than
necessary when the vehicle is stationary.
Before having maintenance and repairs
performed, it is essential to read the materials
related to the maintenance and repairs:
R the applicable sections of the technical
documentation, e.g. the Operator's Manual
and workshop information.
R regulations such as industrial safety
regulations and accident prevention
regulations.
While working under the vehicle, you must
secure the vehicle on jackstands with
sufficient load capacity.
Never use the jac kasas ubstitute .the
vehicle's jack is intended only to raise the
vehicle for a short time when changing a
wheel. It is not suited for performing
maintenance work under the vehicle.
Please also refer to the notes about qualified
specialist workshops (Y page 26).
The scope and regularity of the inspection
and maintenance work primarily depend on
the often diverse operating conditions.
Specialist knowledge beyond the scope of
this Operator's Manual is required when
carrying out testing and maintenance work.
This work should only be carried out by
trained staff.
The vehicle's Maintenance Booklet describes
the extenta nd frequency of the maintenance
work and contains additional informatio non
the New Vehicle Limited Warranty and on the
service products. 248
MaintenanceMaintenance and care

i
Maintenance services must be carried out
in accordance with the provisions and
recommendations in the Maintenance
Booklet.
Not doing so could void the warranty claim
and lead to refusal of goodwill gestures
after the manufacturer has submitted a
damage report.
i Observe the information on Sprinter
original parts in the "Technical data"
section (Y page 314). Service interval display
General notes As
ervice that is due is displayed in the service
interval display about 1monthi nadvance. A
message is then displayed while the vehicle
is in motion or when the ignition is switched
on.
i The service interval display does not
provide information about the oil level. The
service interval display should therefore
not be confused with the 001Cengine oil
level display.
The service due date is displayed in days or
miles (kilometers), depending on the total
distance driven.
The symbols or letters on the service display
show the type of service that is due.
0002 orA for a minor service
0003 orB for a major service
Service due date display Vehicles with steering wheel buttons:
the
following messages may be displayed.
R 0002 Service A due in ... days R
0002 Service A due in ... mi (km )
R 0002 Service A Carry out now Vehicles without steering wheel buttons:
the following messages may be displayed.
R
0002 for service A
R 0003 for Service B
Additionally, you will see the remaining
distance in miles ( mi ) or kilometers (km ) or the
remaining time in days ( d ).
Service due date has been exceeded Vehicles with steering wheel buttons:
if
you have missed the service due date, one of
the following messages appears in the display
and warning tone also sounds.
R 0002 Service A overdue by ... days R
0002 Service A overdue by ... mi (km )
Vehicles without steering wheel buttons:
if you have missed the service due date, the
0002 or0003 symbol for the service flashes
for 10 seconds after the ignition is switched
on. A minus sign also appears in front of the
service due date.
Calling up the service due date X
Turn the key to position 2in the ignition
lock.
The display is activated.
Vehicles without steering wheel buttons
X Press the 0004menu button on the
instrument cluster repeatedly until the
0002 or0003 symbol for the service
appears in the display.
Additionally, you will see the remaining
distance in miles ( mi ) or kilometers (
km ) or
the remaining time in days (d ).
Vehicles with steering wheel buttons
X Press the 0010or0007 button on the
steering wheel until the standard display
(Y page 182) appears in the display.
X Press the 0001or0009 button on the
steering wheel repeatedly until the service Maintenance
249Maintenance and care Z

message appears in the display,f
or
example:
R 0002 Service A due in ... days R
0002 Service A due in ... mi (km )
Battery
Important safety notes
Risk of explosion. Explosive
oxyhydrogen is produced when
batteries are being charged. Only
charge batteries in well-ventilated
areas.
Risk of explosion. Avoid creating
sparks. Avoid open flames and do
not smoke in the vicinity of the
battery.
Battery acid is caustic. Wear acid-
proof protective gloves. If skin or
clothes are splashed with acid,
neutralize the splashes
immediately with soapy water or
an acid neutralizer, and then clean
the affected areas with water.
Wear eye protection. When mixing
water and acid, the liquid can
splash into your eyes. Rinse acid
splashes to the eyes immediately
with clean water and contact a
doctor immediately.
Keep children at a safe distance.
Children are not able to assess the
dangers posed by batteries and
acid.
When handling batteries, observe
the safety precautions and special
protective measures contained in
this Operator's Manual. H
Environmental note Batteries contain dangerous
substances. It is against the
law to dispose of them with
the household rubbish. They
must be collected separately and recycled to protect the
environment.
Dispose of batteries in an
environmentally friendly
manner
.Take discharged
batteries to a qualified
specialist workshop or a
special collectio npoint for
used batteries.
Observe the following notes:
R Have the condition of charge checked for
the batteries more frequently if you use the
vehicle mainly for short trips or if you leave
it parked for an extended period.
In order for the batteries to achieve their
maximum possible service life, they must
always be sufficiently charged.
R When replacing a battery, only use
batteries that are recommended for use in
Sprinter vehicles.
R Have the battery removed at a qualified
specialist workshop.
R If you intend to leave your vehicle parked
for a long period:
-consult a qualified specialist workshop
or
- switch off the electrical system using the
battery main switch (Y page 132).
i When you park the vehicle, remove the
key if you do not require any electrical
consumers .The vehicle will then use very
little energy, thus conserving battery
power. Installation locations
Your vehicle may be equipped with two
batteries, depending on the equipment
version:
R a starter battery in the battery case in the
driver's footwell
R additional battery in the engine
compartment 250
BatteryMaintenance and care

When parking your vehicle, make sure that
the tires do not get deformed by the curb or
other obstacles. If it is necessary to drive over
curbs, speed humps or similar elevations, try
to do so slowly and not at a sharp angle.
Otherwise, the tires, particularly the
sidewalls, can get damaged. Regular wheel and tirec
hecksG
WARNING
Damaged tires can cause tire inflation
pressure loss .As a result, you could lose
control of your vehicle. There is a risk of
accident.
Check the tires regularly for signs of damage
and replace any damaged tires immediately.
Check the wheels and tires of your vehicle for
damage regularly, i.e. at least every two
weeks, as well as after driving off-road or on
rough roads. Damaged wheels can cause a
loss of tire pressure. Pay particular attention
to damage such as:
R cuts in the tires
R punctures
R tears in the tires
R bulges on tires
R deformation or severe corrosion on wheels
Regularly check the tire tread depth and the
condition of the tread across the whole width
of the tire (Y page 275). If necessary, turn
the front wheels to full lock in order to inspect
the inner side of the tire surface.
All wheels must have a valve cap to protect
the valve against dirt and moisture. Do not
install anything onto the valve other than the
standard valve cap or other valve caps
approved for your vehicle by dealers listed on
the inside of the front cover. Do not install any
other valve caps or systems, e.g. tire pressure
monitor systems.
Regularly check the pressure of all the tires,
particularly prior to long trips. Adjust the tire
pressure if necessary (Y page 278).The service life of tires depends on various
factors, including the following:
R
driving style
R tire pressure
R mileage Tire tread
G
WARNING
Insufficient tire tread will reduce tire traction.
The tire is no longer able to dissipate water.
This means that on wet road surfaces, the risk
of hydroplaning increases, in particular where
speed is not adapted to suit the driving
conditions. There is a risk of accident.
If the tire pressure is too high or too low, tires
may exhibit different levels of wear at
different locations on the tire tread. Thus, you
should regularly check the tread depth and
the condition of the tread across the entire
width of all tires.
Minimum tire tread depth for:
R Summer tires: 000Cin (3 mm)
R M+S tires: 000Din (4 mm)
For safety reasons, replace the tires before
the legally prescribed limit for the minimum
tire tread depth is reached. Bar marking
0005for tread wear is integrated
into the tire tread.
Tread wear indicators (TWIs) are required by
law. Six indicators are positioned over the tire
tread. They are visible once the tread depth
is approximately 000Bin (1.6 mm). If this is the Operation
275Wheels and tires Z

X
Loosen angled valve adapter 001Dfrom tire
valve 001Cand remove it.
X Screw in the valve core again using the
valve tool and remove the valve tool
through the opening.
i If the valve insert is damaged or lost when
it is unscrewed, you can use the valve insert
from tire sealant bottle 0019after you have
used the tire sealant.
X Unscrew the valve insert from the valve of
tire sealant bottle 0019using the valve
extractor.
X Push angled valve adapter 0006located on
hose 0026of the tire inflatio ncompressor as
far as it will go ontot ire valve001Cand clamp
it in place.
X Press tire inflation compressor switch 0005
to Iand inflate the tire.
If possible, inflate the tire to the
recommended tire pressure. You will find a
table of recommended tir epressure on the
Tire and Loading Information placard 10
or
the tire pressure plate on the B-pillar on the
driver's side of the vehicle (Y page 278).
X Then press 0on tire inflation compressor
switch 0005.
The tire inflation compresso ris
deactivated.
X Screw the valve cap onto tire valve 001C.
X Observe the following notes and
instructions:
R
Tire pressure of 300 kPa (3.0 bar/
43.5 psi) not reached (Y page 301).
R Tire pressure of 300 kPa (3.0 bar/
43. 5psi) reached (Y page 301).
Tire pressure of 300 kPa (3.0 bar/
43.5 psi) not reached G
WARNING
If the specified tire pressure is not reached,
the tire is too severely damaged.T he tire
sealant cannot offer assistance with a flat tire in this case. Damaged tires as well as tire
pressure that is too low can impair the braking
and driving characteristics. There is a risk of
an accident.
Do not drive any further. Notify a qualified
specialist workshop.
i The Mercedes-Benz Service24h
telephone numbers can be found on a
sticker in the driver's door entrance area
and in the vehicle Maintenance Booklet.
Tire pressure of 300 kPa (3.0 bar/
43.5 psi) reached G
WARNING
At ire temporarily sealed with tire sealant
impairs the driving characteristics and is not
suitable for higher speeds. There is a risk of
accident.
You should therefore adapt your driving style
accordingly and drive carefully. Do not exceed
the specified maximum speed with a tire that
has been repaired using tire sealant.
The maximum speed for a tire sealed with tire
sealant is 50 mph (80 km/h).
The "max. 50 mph" (80 km/h) sticker must
be affixed within the driver's field of vision.
X Turn the pressure release screw on
pressure gauge 0023counter-clockwise and
bleed the system.
X Turn the key in the ignition lock to
position 0.
X Pull connector 0024on the tire inflation
compressor out of the 12 V socket.
X Clean the valve core extractor with clean
water.
X Remove angled valve adapter 0006from valve
0018 of tire sealant filler bottle 0019and screw
the valve cap onto valve 0018.
X Stow the tire inflation compressor, tire
sealant bottle 0019with valve core extractor
10 Only for vehicles with a gross vehicle weight of less than 10,000 lbs(4,536 kg). Flat tire
301Wheels and tires Z

and/or valve tool, warning triangle and
warning lamps in the vehicle.
X Pull away immediately.
This enables the tire sealan tto distribute
inside the tire and create a more effective
seal.
X After driving for approximately 3 minutes,
stop the vehicle at a suitable location, e.g.
at a car park or gas station.
X Check the tire pressure again.
The tire pressure must be at least
300 kPa (3.0 bar/43.5 psi). G
WARNING
If the required tire pressure is not reached
after driving for a short period, the tire is too
badly damaged. The tire sealant cannot repair
the tire in this instance. Damaged tires and a
tire pressure that is too low can significantly
impair the vehicle's braking and driving
characteristics. There is a risk of accident.
Do not continue driving. Contact a qualified
specialist workshop.
i The Mercedes-Benz Service24h
telephone numbers can be found on a
sticker in the driver's door entrance area
and in the vehicle Maintenance Booklet.
i If you check the tire pressure with the tire
inflation compressor, connect angled valve
adapter 0006on tire inflation compressor
hose 0026directly to the tire valve. The tire
pressure will increase when you switch the
tire inflation compressor on. You can
reduce the tire pressure by opening the
pressure release screw on pressure gauge
0023.
If the tire pressure is still at least 300 kPa
(3.0 bar/43.5 psi):
X If possible, inflate the tire to the
recommended tire pressure (Y page 278).
X Drive to the nearest qualified specialist
workshop as soon as possible and have the
tire and tire sealant 0019replaced. Changing wheels
Rotating the wheels
G
WARNING
Interchanging the front and rear wheels may
severely impair the driving characteristics if
the wheels or tires have different dimensions.
The wheel brakes or suspension components
may also be damaged. There is a risk of
accident.
Rotate front and rear wheels only if the wheels
and tires are of the same dimensions.
! On vehicles equipped with a tire pressure
monitor, electronic components are
located in the wheel.
Tire-mounting tools should not be used
near the valve. This could damage the
electronic components.
Only have tires changed at a qualified
specialist workshop.
Always observe the instructions and safety
notes in the "Mounting awheel" section
(Y page 303).
The wear patterns on the front and rear tires
differ, depending on the operating conditions.
Rotate the wheels before a clear wear pattern
has formed on the tires. Front tires typically
wear more on the shoulders and the rear tires
in the center.
If your vehicle's tire configuration allows, you
can rotate the wheels according to the
intervals in the tire manufacturer's warranty
book in your vehicle documents. If no
warranty book is available, the tires should be
rotated every 3,000 to 6,000 miles (5,000 to
10,000 km), or earlier if tire wear requires. Do
not change the direction of rotation.
Clean the contac tsurface softhe wheel and
the brake disc thoroughly every time a wheel
is rotated. Check the tire pressure and
reactivate the tire pressure monitor if
necessary. 302
Changing wheelsWheels and tires