MERCEDES-BENZ SPRINTER 2018 MY18 Operator’s Manual

dangers posed by batteries and
acid.
When handling batteries, observe
the safety precautions and special
protective measures contained in
this Operator's Manual.
HEnvironmental note
Batteries contain dangerous
substances. It is against the
law to dispose of them with
the household rubbish. They
must be collected separatelyand recycled to protect the
environment.
Dispose of batteries in an
environmentally friendly
manner. Take discharged
batteries to a qualified spe-
cialist workshop or a special
collection point for used bat-
teries.
Observe the following notes:
RRecharge the battery more frequently, if you:
-predominantly drive short distances
-predominantly drive at low outside temper-
atures
-park the vehicle for longer than
three weeks.
In order for the batteries to achieve their max- imum possible service life, they must always
be sufficiently charged.
RWhen you park the vehicle, remove the key if
you do not require any electrical consumers.
The vehicle will then use very little energy,
thus conserving battery power.
RWhen replacing a battery, only use batteries
that are recommended for use in Sprinter
vehicles.
RHave the battery removed at a qualified spe-
cialist workshop.
RIf you leave the vehicle parked for longer than
three weeks:
-consult a qualified specialist workshop or
-switch off the power supply using the bat-
tery main switch (Ypage 118) or
-disconnect the batteries (Ypage 230). Otherwise, you need to check the battery's
condition of charge every three weeks, since
standby power consumption can drain the
battery. If the battery voltage is lower than
12.2 V, the battery must be charged. Other-
wise, the battery may be damaged by exhaus-
tive discharging.
Be sure to observe the notes on charging the
batteries (
Ypage 233).
Installation locations
Your vehicle may be equipped with three bat-
teries, depending on the equipment version:
RStarter battery in the battery case in the left
footwell
RAdditional battery in the engine compartment
RAuxiliary battery under the left-hand front
seat
Have the auxiliary battery removed at a qualified
specialist workshop.
Installing/removing the floor cover-
ing (starter battery)
GWARNING
Objects in the driver's footwell can restrict the pedal travel or obstruct a depressed pedal.
The operating and road safety of the vehicle is
jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another.
Battery229
Maintenance and care
Z

XSwitch off all electrical consumers.
XTo remove:remove screws =and take off
trim ;.
XRemove floor covering :.
XTo install:insert floor covering :and align
with the driver's seat base and the doorway.
XPut trim ;in place and screw screws =
back in.
Disconnecting/connecting the
starter battery
Important safety notes
GWARNING
During the charging process, a battery produ-
ces hydrogen gas. If a short circuit occurs or
sparks are created, the hydrogen gas can
ignite. There is a risk of an explosion.
RMake sure that the positive terminal of a
connected battery does not come into con- tact with vehicle parts.
RNever place metal objects or tools on a bat-
tery.
RIt is important that you observe the descri-
bed order of the battery terminals when
connecting and disconnecting a battery.
RWhen jump-starting, make sure that the
battery poles with identical polarity are
connected.
RIt is particularly important to observe the
described order when connecting and dis-
connecting the jumper cables.
RNever connect or disconnect the battery
terminals while the engine is running.
Disconnecting the starter battery
!Switch off the engine and remove the key
from the ignition lock. Firstly remove the bat-
tery terminals. Otherwise, you could destroy
electronic components such as the alterna-
tor.
Always disconnect the starter battery in the
battery case in the left-hand side footwell
first.
!Always disconnect the battery in the order
described below. Never swap the terminal
clamps. You may otherwise damage the vehi- cle electronics.
If the vehicle is expected to be parked or out of
use for over three weeks, disconnect the bat-
teries. This will prevent battery discharge
caused by off-load current consumption.
Battery cover in the left footwell
XSwitch off all electrical consumers.
XSwitch off the engine and remove the key
from the ignition lock.
XRemove the floor covering (Ypage 229).
XLoosen screws ;and slide battery cover :
in the direction of the arrow.
The screws must protrude beyond the larger
recesses.
XRemove battery cover :upwards.
230Battery
Maintenance and care

Starter battery in the left footwell
XFirst loosen and remove the negative terminal
clamp so that it is no longer in contact with
the terminal.
XRemove the cover from the positive terminal.
XLoosen the positive terminal clamp and fold it
up to the side together with the pre-fuse box.
Reconnecting the starter battery
!Always connect the battery in the order
described below. Never swap the terminal
clamps. You may otherwise damage the vehi-
cle electronics.
XFold the positive terminal clamp with the pre-
fuse box down to the terminal.
XConnect the positive terminal clamp.
XAttach the cover to the positive terminal.
XConnect the negative terminal clamp.
XPosition battery cover :so that screws ;
are positioned over the large recesses.
XSlide battery cover :in the direction of
travel into the smaller recesses.
XTighten screws ;.
XInstall the floor covering (Ypage 229).
Carry out the following work after connecting
the battery:
XReset the side windows (Ypage 73).
Removing/installing the starter bat-
tery
Removing the starter battery
XDisconnect the battery (Ypage 230).
XPull breather hose with connector bracket ;
from connection :on the degassing cover.
XLoosen the bolts holding retainer =, which
prevents the battery from moving around.
XPull retainer =upwards.
XSlide the battery from its anchorage in the
direction of travel.
XFold the bar of the battery upwards and
remove the battery from the battery case.
Battery231
Maintenance and care
Z

Installing the starter battery
XInsertth ebattery int oth ebattery case.
XFold down th ebar of th ebattery.
XSlide th ebattery int oits anchorage in th e
opposit edirection to th edirection of travel .
XInsertretainer =.
XTightenth ebolt son retainer =whic hhold s
th ebattery in place.
XAttac hbreather hos ewit hconnecto r
bracke t; to connection :of th eventilation
cover .
XConnect th ebattery (Ypage 230).
Disconnecting and connecting the
additional battery (engine compart-
ment)
Important safety notes
GWARNIN G
During th echarging process, abattery produ-
ce shydrogen gas. If ashort circuit occur sor
sparks are created, th ehydrogen gas can
ignite. Ther eis aris kof an explosion .
RMakesur ethat th epositive termina lof a
connecte dbattery does no tcome int ocon-
tac twit hvehicl eparts.
RNever plac emetal objects or tools on abat -
tery.
RIt is important that you observ eth edescri-
bed order of th ebattery terminals when
connecting and disconnecting abattery.
RWhen jump-starting ,mak esur ethat th e
battery pole swit hidentical polarit yare
connected.
RIt is particularly important to observ eth e
describe dorder when connecting and dis-
connecting th ejumper cables.
RNever connec tor disconnect th ebattery
terminals while th eengin eis running.
Disconnecting the additional battery
!Switc hoff th eengin eand remove th eke y
from th eignition lock. Firstly remove th ebat -
tery terminals. Otherwise, you could destroy electronic component
ssuc has th ealterna-
tor.
Always disconnect th estarter battery in th e
battery cas ein th eleft-han dside footwell
first .
!Always disconnect th ebattery in th eorder
describe dbelow. Never swap th etermina l
clamps. You may otherwise damag eth evehi-
cle electronics .
Additional battery in th eengin ecompartmen t
XSwitchoff all electrical consumers.
XSwitc hoff th eengin eand remove th eke y
from th eignition lock.
XOpen th ehoo d (Ypage 219).
XFirst loosen and remove th enegative termina l
clam pso that it is no longer in contact wit h
th eterminal.
XRemove th ecover from th epositive terminal.
XLoosen and remove th epositive termina l
clamp.
Connecting the additional battery
!Always connec tth ebattery in th eorder
describe dbelow. Never swap th etermina l
clamps. You may otherwise damag eth evehi-
cle electronics .
XConnect thepositive termina lclamp.
XAttac hth ecover to th epositive terminal.
XConnect th enegative termina lclamp.
XClose th ehood.
Carr yout th efollowin gwor kafter connecting
th ebattery:
XReset th eside windows (Ypage 73).
232Battery
Maintenance and care

Installing and removing the additional
battery (engine compartment)
Removing the additional battery
XDisconnect th ebattery (Ypage 232).
XLoosen th ebolt sholding th eretainer that pre -
vents th ebattery from moving around.
XRemove th ebattery holder and tak eout th e
battery.
Installing the additional battery
XInser tth ebattery int oth ebattery case.
XInser tth ebattery holder.
XTighte nth ebolt sholding th eretainer that
prevents th ebattery in th eengin ecompart-
men tfrom moving around.
XConnect th ebattery (Ypage 232).
Charging
GWARNIN G
A discharged battery can freez eat tempera-
tures belo wfreezing point. When jump-start -
ing th evehicl eor charging th ebattery, gase s
can escape from th ebattery. Ther eis aris kof
an explosion .
Allow th efrozen battery to thaw out before
charging it or jump-starting .
If th eindicator/warning lamp sdo no tligh tup in
th einstrumen tcluste rwhen temperatures are
low, it is probably because th edischarged bat -
tery has frozen .Should this be th ecase, do no t
jump-start th evehicl eor charge th ebattery. The
servic elife of athawed battery may be shorter.
Start-up behavior may deteriorate, in particular
at low temperatures .Hav eth ethawed battery
checke dat aqualified specialist workshop.
GWARNIN G
During charging and jump-starting ,explosive
gase scan escape from th ebattery. Ther eis a
ris kof an explosion .
Particularly avoi dfire, open flames, creating
sparks and smoking. Ensur ethere is sufficien t
ventilation while charging and jump-starting .
Do no tlean ove r abattery.
GWARNIN G
Battery acid is caustic. Ther eis aris kof injury.
Avoid contact wit hskin, eyes or clothing .Do
no tinhale any battery gases. Do no tlean ove r
th ebattery. Kee pchildren away from batter-
ies. Wash away battery acid immediately wit h
plenty of clean water and seek medical atten -
tion .
!Only charge th einstalled battery wit h abat-
tery charge rthat has been tested and
approve dby th edistributo rnamed on th e
inside of th efron tcover .This device allows
th ebattery to be charge dwhen it is installed
in th evehicle. The vehicle's electronics may
otherwise be damaged.
A battery charge runit specially adapted for
Mercedes-Ben zvehicles and tested and
approve dby Mercedes-Ben zis available as an
accessory. Only this device permit sth echarging
of th ebattery in it sinstalled position .Only
charge th einstalled battery wit h abattery
charge rthat has been tested and approve dby
Mercedes-Benz, usin gth ejump-start connec -
tion poin tin th eengin ecompartment. Contac t
an authorize dMercedes-Ben zCente rfor infor-
mation and availability. Read th eoperating
instruction sfor your charge rbefore charging
th ebattery.
The additional battery canno tbe charge dfrom
th eju

mp-starting connection point.
Recharge th ebattery mor efrequentl yif you use
th evehicl emainly for short trips and/o rdriv eat
low outside temperatures .
XCharge thebattery. Observ eth enote sin th e
operating instruction sfor your battery
charger.
XIf necessary, instal lth ebattery. Observ eth e
note son reconnecting th ebattery.
iIfabattery is no tinstalled and no tin service,
you should charge it every three months. This
will counter self-dischargin gand preven tbat -
tery damage.
Care
!
Dirt ybattery clamps and battery surfaces
caus eleak currents whic hlead to th ebatter-
ies discharging.
Battery233
Maintenance and care
Z

!Do not use cleaning agents containing fuel.
Cleaning agents containing fuel corrode the
battery housing.
!If dirt gets into the battery cell, battery self-
discharge will increase and the battery may
be damaged.
The following points on battery care must be
observed:
XRegularly check the battery terminals and the
fastening of the negative cable to the chassis
to ensure that they are firmly seated.
XAlways keep the battery terminals and battery
surfaces clean and dry.
XLightly grease the undersides of the battery
terminals with acid-resistant grease.
XOnly clean the battery casing with a commer-
cially available cleaning product.
Care
Notes on care
GWARNING
If you use openings in the bodywork or
detachable parts as steps, you could:
Rslip and/or fall
Rdamage the vehicle and cause yourself to
fall.
There is a risk of injury.
Always use secure climbing aids, e.g. a suita-
ble ladder.
!For cleaning your vehicle, do not use any of
the following:
Rdry, rough or hard cloths
Rabrasive cleaning agents
Rsolvents
Rcleaning agents containing solvents
Do not scrub.
Do not touch the surfaces or protective films
with hard objects, e.g. a ring or ice scraper.
You could otherwise scratch or damage the
surfaces and protective film.
!Do not park your vehicle for a long period of
time directly after cleaning, particularly after
cleaning the wheel rim with wheel cleaner.
Wheel cleaner can lead to the increased cor- rosion of the brake discs and pads. Therefore,
drive for a few minutes after cleaning. By
heating up the brakes, the brake discs and
pads dry. The vehicle can then be parked for a
long period of time.
HEnvironmental note
Only clean your vehicle at specially designed
wash bays. Dispose of empty containers and
used cleaning products in an environmentally
responsible manner.
HEnvironmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible man-
ner.
Regular care of your vehicle is a condition for
retaining the quality in the long term.
Use care products and cleaning agents recom-
mended and approved for Sprinter vehicles.
Washing the vehicle and cleaning the
paintwork
Automatic car wash
GWARNING
Braking efficiency is reduced after washing
the vehicle. There is a risk of an accident.
After the vehicle has been washed, brake
carefully while paying attention to the traffic
conditions until full braking power is restored.
!Never clean your vehicle in a Touchless
Automatic Car Wash as these use special
cleaning agents. These cleaning agents can
damage the paintwork or plastic parts.
!Make sure that the automatic car wash is
suitable for the size of the vehicle.
Before washing the vehicle in an automatic
car wash, fold in the exterior mirrors and
remove any additional antennas. Otherwise,
the exterior mirror, antenna or the vehicle
itself could be damaged.
Make sure that the exterior mirrors are fully
folded out again and that any additional
antennas are re-installed when you leave the
automatic car wash.
234Care
Maintenance and care

!Make sure that:
Rthe side windows and the roof are com-
pletely closed
Rthe climate control blower is switched off
Rthe windshield wiper switch is at position0
The vehicle could otherwise be damaged.
You can wash the vehicle in an automatic car
wash from the very start.
Wash off excess dirt before cleaning the vehicle
in an automatic car wash.
After putting the vehicle through an automatic
car wash, wipe off wax from:
Rthe rear view camera lens (Ypage 237)
Rthe windshield
Rthe windshield wiper blades
This will prevent smears and reduce wiping
noises caused by residue on the windshield.
Washing by hand
In some countries, washing by hand is only
allowed at specially equipped washing bays.
Observe the legal requirements of the country
you are currently in when washing by hand.
XDo not use hot water and do not wash the
vehicle in direct sunlight.
XUse a soft car sponge.
XUse a mild cleaning agent, e.g. a car shampoo
approved for use with Sprinter vehicles.
XThoroughly hose down the vehicle with a gen-
tle jet of water.
XDo not point the water jet directly towards the
air inlets.
XUse plenty of water and rinse out the sponge
frequently.
XRinse the vehicle with clean water and dry
thoroughly with a chamois.
XDo not let the cleaning agents dry on the
paintwork.
When using the vehicle in winter, remove all
traces of road salt deposits carefully and as
soon as possible.
Power washers
GWARNING
The water jet from a circular jet nozzle (dirt
blasters) can cause invisible exterior damage
to the tires or chassis components. Compo-
nents damaged in this way may fail unexpect-
edly. There is a risk of an accident.
Do not use power washers with circular jet
nozzles to clean the vehicle. Have damaged
tires or chassis components replaced imme-
diately.
!Under no circumstances use power washers
in the vehicle interior. The pressurized water
and associated spray produced by the power washer could cause extensive damage to the
vehicle.
!Observe the minimum distance to be main-
tained between the nozzle of the high-pres-
sure cleaner and the object to be cleaned:
Rapproximately 2.2 ft(70 cm) when using
round-jet nozzles
Rapproximately 1 ft (30 cm) when using 25°
flat-spray jets and concentrated-power jets
Keep the water jet moving while cleaning. To
avoid causing damage, do not point the water jet directly at:
Rdoor joints
Rbrake hoses
Relectrical components
Relectrical connections
Rseals
Rdrive train, especially not at the intermedi-
ate bearing of the propeller shaft
Rrear view camera
Keep a minimum distance of 1.6 ft(50 cm).
Cleaning the engine
!Water must not enter intake or ventilation
openings. When cleaning with high pressure
water or steam cleaners, the spray must not
be aimed directly at electrical components or
the terminals of electrical lines.
Preserve the engine after the engine has been
cleaned. Protect the belt drive system from
exposure to the preservative agent.
Also observe the information under "Power
washers" (
Ypage 235).
Care235
Maintenance and care
Z

Cleaning the paintwork
!Do not affix:
Rstickers
Rfilms
Rmagnetic plates or similar items
to painted surfaces. You could otherwise
damage the paintwork.
Scratches, corrosive deposits, areas affected by
corrosion and damage caused by inadequate
care cannot always be completely repaired. In
such cases, visit a qualified specialist workshop.
XRemove impurities immediately, where pos-
sible, whilst avoiding rubbing too hard.
XSoak insect remains with insect remover and
rinse off the treated areas afterwards.
XSoak bird droppings with water and rinse off
the treated areas afterwards.
XRemove coolant, brake fluid, tree resin, oils,
fuels and greases by rubbing gently with a
cloth soaked in petroleum ether or lighter
fluid.
XUse tar remover to remove tar stains.
XUse silicone remover to remove wax.
Cleaning the windows
GWARNING
You could become trapped by the windshield wipers if they start moving while cleaning the
windshield or wiper blades. There is a risk of
injury.
Always switch off the windshield wipers and
the ignition before cleaning the windshield or
wiper blades.
!Do not fold the windshield wipers away from
the windshield unless the hood is closed. Oth-
erwise, you could damage the hood.
!Hold the wiper arm securely when folding
back. The windshield could be damaged if the
wiper arm smacks against it suddenly.
!Do not use dry cloths, abrasive products,
solvents or cleaning agents containing sol-
vents to clean the inside of the windows. Do
not touch the insides of the windows with
hard objects, e.g. an ice scraper or ring. There
is otherwise a risk of damaging the windows. Before cleaning the windshield
XTurn the key to position
0in the ignition lock
or remove it.
XFold the windshield wiper arms away from the
windshield until you feel them engage.
Before switching the ignition on again, fold
the windshield wipers back into position.
Cleaning the windows
XClean the inside and outside of the windows
with a damp cloth and a cleaning agent that is
recommended and approved for Sprinter
vehicles.
Exterior
Cleaning the wheels
!Do not use any acidic or alkaline cleaning
agents. They can cause corrosion on the
wheel bolts (wheel nuts) or the retainer
springs for the wheel-balancing weights.
!Do not park the vehicle for an extended
period straight after cleaning it, particularly
after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosion of the brake discs and
brake pads/linings. For this reason, you
should drive for a few minutes after cleaning.
Braking heats the brake discs and the brake
pads/linings, thus drying them. The vehicle
can then be parked.
If you clean the wheels with a power washer,
observe the safety notes for the power washer
(
Ypage 235). You could otherwise damage the
tires.
Cleaning the wiper blades
GWARNING
You could become trapped by the windshield wipers if they start moving while cleaning the
windshield or wiper blades. There is a risk of
injury.
Always switch off the windshield wipers and
the ignition before cleaning the windshield or
wiper blades.
236Care
Maintenance and care

!Do not fold the windshield wipers away from
the windshield unless the hood is closed. Oth-
erwise, you could damage the hood.
!Do not pull the wiper blade. Otherwise, the
wiper blade could be damaged.
!Do not clean wiper blades too often and do
not rub them too hard. Otherwise, the graph-
ite coating could be damaged. This could
cause wiper noise.
!Hold the wiper arm securely when folding
back. The windshield could be damaged if the
wiper arm smacks against it suddenly.
XTurn the SmartKey to position 0in the ignition
lock or remove the SmartKey.
XFold the windshield wiper arms away from the
windshield until you feel them engage.
XCarefully clean the wiper blades with a damp
cloth.
XFold back the wiper arms before switching on
the ignition.
Cleaning the exterior lighting
!Only use cleaning agents or cleaning cloths
which are suitable for plastic light lenses.
Unsuitable cleaning agents or cleaning cloths
could scratch or damage the plastic light len- ses.
XClean the plastic covers of the exterior light-
ing with a damp sponge and a mild cleaning
agent, e.g. car shampoo for Sprinter vehicles,
or with cleaning cloths.
Cleaning the mirror turn signal
!Only use cleaning agents or cleaning cloths
that are suitable for plastic lenses. Unsuitable
cleaning agents or cleaning cloths could
scratch or damage the plastic lenses of the
mirror turn signals.
XClean the plastic lenses of the mirror turn sig-
nals in the exterior mirror housing using a wet
sponge and mild cleaning agent, e.g. car
shampoo or cleaning cloths.
Cleaning the sensors
!Do not use dry, coarse or hard cloths and do
not scrub. You will otherwise scratch or dam-
age the sensors. If you clean the sensors with a power washer
or steam cleaner, observe the information
provided by the manufacturer regarding the
distance to be maintained between the vehi-
cle and the nozzle of the power washer.
PARKTRONIC sensors (example: front bumper, left
side of vehicle)
XClean all sensors :in the front and rear
bumpers with water, shampoo and a soft
cloth.
Cleaning the rear view camera
!Do not use dry, coarse or hard cloths and do
not scrub. You could otherwise scratch or
damage the lens of the reversing camera.
When cleaning the vehicle with a high-pres-
sure or steam cleaner, observe a minimum
distance of 1.6 ft (50 cm) to the rear view
camera. Do not aim directly at the rear view
camera. You could otherwise damage the rear
view camera.
Rear view camera in the middle of the roof above
the high-mounted brake lamp
:
Camera lens
XClean camera lens :with clean water and a
soft cloth.
Care237
Maintenance and care
Z

Make sure that you do not apply any wax to
camera lens:when waxing the vehicle. If nec-
essary, remove the wax using water, shampoo
and a soft cloth.
Cleaning the sliding door
XRemove foreign objects from the vicinity of
the contact surfaces and contact pins of the
sliding door.
XClean the contact surfaces and contact pins
with a mild cleaning agent and a soft cloth.
Do not oil or grease the contact plates and con-
tact pins.
Steps
Cleaning the electrical step
Clean the electrically operated step at least
once a month. Make sure that no dirt accumu-
lates in the housing or on the step.
XExtend the electrical step (Ypage 68).
XClose the sliding door until the door lock
engages.
The electrical step remains extended for
cleaning.
XClean the electrical step and the housing with
a power washer.
XAfter cleaning, spray the step guides on each
side with silicone spray when the housing and electrical step are dry.
Do not use oil or grease as a lubricant.
XRetract the electrical step.
Access step in the bumper
Example: access step in the bumper
Pay attention to the important safety notes in
the "Notes on care" (Ypage 234) and "Power
washers" (Ypage 235) sections. Keep step in the bumper
:free from dirt, such
as:
Rmud
Rclay
Rsnow
Rice
XClean access step in the bumper :with a
power washer.
Cleaning the trailer tow hitch
!Do not clean the ball coupling with a power
washer. Do not use solvents.
!Observe the notes on care in the Operator's
Manual for the trailer tow hitch and the ball
coupling manufacturer.
You can also have the maintenance work on the
ball coupling and the trailer tow hitch carried out
by a qualified specialist workshop.
Interior
Cleaning the interior
!When using liquids to clean the vehicle inte-
rior, observe the following points:
RUnder no circumstances use power wash-
ers.
RMake sure that no fluids enter or remain in
gaps and cavities.
REnsure sufficient ventilation when clean-
ing.
RMake sure that the vehicle interior is com-
pletely dry after cleaning.
Cleaning the display
!For cleaning, do not use any of the following:
Ralcohol-based thinner or gasoline
Rabrasive cleaning agents
Rcommercially-available household cleaning
agents
These may damage the display surface. Do
not put pressure on the display surface when cleaning. This could lead to irreparable dam-
age to the display.
238Care
Maintenance and care