MERCEDES-BENZ V-CLASS 2021 Owners Manual

Re
commended windscreen washer 0uid:
R Above freezing point: e.g. MB SummerFit
R Below freezing point: e.g. MB WinterFit
Fo rth e cor rect mixing ratio, referto the informa-
tion on the anti-freeze container.
Mix thewa sher 0uid with windscreen washer 0uid
all year round. R
R
efr
efr ig
iger
er ant
ant N
No
ot
tes on r
es on r efr
efrig
iger
er ant
ant
Obser vethe no tes on operating 0uids
(/ page 271).
% Your vehicle's climate cont rol system may be
/lled with there frigerant R134a. The refriger-
ant R134a contains 0uorinated greenhouse
ga s.
The refrigerant type of your vehicle can be found
on the information label of the climate control sys-
te m. The information label can be found on the
ra diator cross-member.
* NO
NO TE
TEDamage due toincor rect refrigerant If
th e incor rect refrigerant or refrigerant com-
pressor oil (P AGoil) is used, this can damage
th e climate control system. #
Use only refrigerant and thePA G oil
appr ovedfo ryo ur vehicle byMercedes-
Benz. #
Do not mix the appr ovedPA G oil with
ano ther PAG oil. Maintenance
work, such as topping up there friger-
ant or replacing components, may be car ried out
only byaqu ali/ed specialist workshop. All applica-
ble regulations, as well as SAE standard J639,
must be adhered to.
Ha ve all workon the climate control system car-
ri ed out at a quali/ed specialist workshop. Example:
refrigerant information label
1 Symbols for hazard and service information
2 Refrigerant capacity
3 Applicable standards
4 PAG oil part number
5 Refrigerant type
Symbols 1advise you of thefo llowing:
R Potential dangers
R The per form ance of maintenance workat a
qu ali/ed specialist workshop V
V
ehicle data
ehicle data Inf
Inf
or
ormation on v
mation on v ehicle dimensions
ehicle dimensions The
following section contains impor tant tech nical
data foryo ur vehicle. Your vehicle documents con-
ta in fur ther vehicle-speci/c and equipment-
dependent tech nical data such as vehicle dimen-
sions and weights.
Cur rent tech nical data can also be found online at
https://www.mercedes-benz.com
The values speci/ed may vary as a result of thefo l-
lowing variables:
R tyres
R loading
R condition of the suspension
R optional equipment 278 278
Te
ch nical data

Opening r
Opening r
ange
ange All models
All models
1
Height of theta ilgate when
opened 2153 mm
2 Opening range of theta il-
ga te 1047 mmV V
ehicle dimensions
ehicle dimensions All models
All models
Ve
hicle length (compact ver-
sion) 4895 mm
Ve hicle length (long version) 5140 mm
Ve hicle length (extra-long ver-
sion) 5370 mm
Ve hicle width including outside
mir rors 2249 mm
Ve hicle width excluding outside
mir rors 1928 mm
Load widt h1 205 mm
Ve hicle height 1900 mm –
1920 mm
Loading height 1297 mm –
1326 mm
Wheelbase (compact version) 3200 mm
Wheelbase (long version) 3200 mm
Wheelbase (extra-long version) 3430 mm T T
r
railer hitch
ailer hitch N
No
ot
tes on t
es on t he tr
he trailer hitch
ailer hitch &
W WARNING ARNING Risk of accident due toimper-
missible attachment of a trailer tow hitch
If yo u install a trailer tow hitch or other compo-
nents, the longitudinal frame member is weak-
ened and can break. The trailer may become
de tach ed from theve hicle.
There is a risk of an accident.
Only retro/t a trailer tow hitch if permissible. Obser
vethe no tes on trailer operation
(/ page 177). Re
tro/tting a trailer hitch is on lypermissible if a
to wing capacity is speci/ed in your vehicle docu-
ments.
Only use a trailer hitch which has been tested and
specially appro vedby Mercedes-Benz foryo ur
ve hicle. Ov Ov
er
ervie
vie w of mounting dimensions
w of mounting dimensions 1
Fastening points
2 Distance from road sur face
The dis tance between the trailer hitch and thero ad
sur face on an unladen vehicle depends on the
ve hicle type and theve hicle's equipment. Thus, it
cann otbe speci/ed. The distance tothero ad sur-
fa ce of a laden vehicle is between 350 mm and
420 mm. T
T
r
railer loads
ailer loads When
towing a trailer, the permissible gross vehi-
cle weight is increased by100 kg forve hicles with
passen gerve hicle appr oval. The maximum permis-
sible rear axle load may be exceeded by150 kg
when towing a trailer.
The road speed of theve hicle must be limi tedto a
maximum of 100 km/h in accordance with Direc-
tive 92/21/EEC.
The permissible weights and loads which must not
be exceeded can also be obtained from thefo llo w-
ing sources of information:
R Vehicle documents
R The type plates of the trailer hitch, trailer and
ve hicle
If th eva lues di.er, the lo westvalue applies. Te
ch nical data
279
279

When driving in mountainous areas, no
tethat the
engine po wer output, and with it thegr adient
climbing capability of theve hicle, decrease with
increasing ele vation.
The following values apply for a minimum start-o.
gr adeability of 12%.
Maximum per
Maximum per missiblegr
missible gross combination w
oss combination w eight,
eight,
tr
tr ailer loads and t
ailer loads and t ongue w
ongue weight
eight
Pe rm issible gross
mass of vehicle combi-
nation 4800 kg
to5700 kg
Pe rm issible towing
capacity, braked 2000 kg
to2500 kg
Pe rm issible towing
capacity, unbraked 750 kg
Pe rm issible tongue
we ight 100 kgLashing points and carr
Lashing points and carr
ier sy
ier syst
stems
ems Loading capacity of t
Loading capacity of t
he lashing points and tie-
he lashing points and tie-
do
do wn ey
wn eyes
es Obser
vethe no tes on securing loads
(/ page 216).
Nominal tensile load is the maximum permissible
pulling forc e on the lashing point.
Guide r
Guide r ails
ails
The nominal tensile load of the lashing points of a
guide rail is 350 daN if you obser vethefo llowing:
R the load on the load compartment 0oor is
secured totwo lashing points on thera il
R the distance tothe nearest load-securing point
on the same rail is appr oximately 1 m Inf
Inf
or
ormation about r
mation about r oof lugg
oof luggag
age r
e r acks
ac ks Obser
vethe no tes on the car rier systems
(/ page 221).
* N
NO OTE
TE Damage due toexceeding the maxi-
mum permissible roof load If
th ewe ight of thero of luggage, including the
ro of luggage rack ,ex ceeds the maximum per-
missible roof load, this can cause damage to
th eve hicle. #
Do not exceed the maximum permissible
ro of load. #
Arrange the supporting feet ofthero of
luggage rack at an even distance from
each other. #
Installth e basic car rier bars forra il in
front of and behind the mid-section sup-
port. Maximum r
Maximum r
oof load / pair
oof load / pair s of r
s of roof r
oof rac
ack suppor
k suppor ts
ts Maximum r
Maximum r
oof load
oof load Minimum number of
Minimum number of
pair
pair s of suppor
s of suppor ts
ts
150 kg 3 This information applies if
the load is distributed
ev enly across the entire roof area.
If th ero of luggage rack is shor ter,re duce the load
proportionatel y.The maximum permitted load per
pair of roof rack supports is 50 kg. The maximum
permitted load of basic car rier bars forra il is
100 kg.
The driving, braking and steering characteristics of
th eve hicle will change with the type of load, the
we ight and the centre of grav ity of the load. Com-
ply with the loading guidelines and fur ther informa-
tion about load distribution (/ page 215).280 280
Te
ch nical data

Displa
Displa
y messag
y messag es
es Intr
Intr
oduction
oduction N
No
ot
tes on displa
es on displa y messag
y messages
es &
W
WARNING
ARNING Risk of accident due toan
instrument clus ter malfunction
If th e inst rument cluster has failed or malfunc-
tioned, you may not notice restrictions to
saf ety-re leva nt system functions.
The ope rating saf ety of your vehicle may be
impaired. #
Drive on carefull y. #
Have theve hicle checked immediately at
a quali/ed specialist workshop. The on-board computer sho
wsmessages and
wa rnings from speci/c systems on the inst rument
cluster displa y.Ensure that your vehicle is operat-
ing safely at all times.
If yo u are uncer tain rega rding the operational
saf ety of your vehicle, park theve hicle safely as
soon as possible. Inform a quali/ed specialist
wo rkshop.
Display messages with graphic symbols are simpli-
/ed in the Owner's Manual and may di.er from the
symbols on the displa y.
The display sh ows high-priority display messages in
re d. A warning tone will also sound for speci/c dis-
play messages.
Please act in accordance with the display mes-
sages and follow the additional no tes in this Own-
er's Manual.
Yo u can hide lo w-priority display messages using
th ea or% steering-wheel button. The dis-
play messages will be sa vedto the message mem-
or y. Re ctify the cause of a display message as
qu ickly as possible.
High-priority display message s cannotbe hidden.
The display will show these display messages per-
manently until the cause of the display message
has been recti/ed.
Calling up sav
Calling up sav ed displa ed display messag
y messag es
es
The on-board computer sa ves speci/c display mes-
sages tothe message memor y.Yo u can call up the
sa ved display messages. Use the buttons on the
stee ring wheel. #
Press theò button tocall up the list of
menus. #
With th e= or; button, select the
Service menu. #
With th e: or9 button, select
Announcements .
The bar will show the number of sa ved mes-
sages. #
Press atocon/rm.
The /rst sa ved display message will be dis-
pla yed.
If th ere are no display messages, the display
will show No messages. #
Press the: or9 button toscroll
th ro ugh the display messages.
All sa ved display messages are numbered in
th e message memor y.The cur rent messa ge
number is sh own on the lo west bar of the dis-
play as a means of orientation, toget her with
th e number of sa ved display messages. #
Press %toexitth e display messages
screen. Display messages and
warning and indicator lamps
281
281

Safe
Safe
ty syst
ty syst ems
ems Displa
Displa
y messag
y messag es P
es P ossible causes/conseq
ossible causes/conseq uences and
uences andM
MSolutions
Solutions
!
÷ inoperative See Owner's
Manual *
ABS, BAS, Hill Start Assist and ESP ®
as well as its driving saf ety sys-
te ms are una vailable due toa malfunction.
AT TENTION ASSIST is deactivated and other driving systems could be
automatically deacti vated.
The brake system continues tofunction normall y,but without the
functions listed ab ove. &
W WARNI NG
ARNI NGRisk of skidding if ABS and ESP ®
are malfunction-
ing
The wheels may block during braking and ESP ®
does not per form
any vehicle stabilization.
The steerability and braking characteristics are heavily impaired
and the braking distance may increase. In addition, other driving
saf ety systems are swit ched o.. #
Drive on carefull y. #
Have ABS and ESP ®
ch ecked immediately at a quali/ed spe-
cialist workshop. !
÷
currently unavailable
See Owner's Manual *
ABS, BAS, Hill Start Assist and ESP ®
as well as its driving saf ety sys-
te ms are temp orarily una vailable.
AT TENTION ASSIST is deactivated and other driving systems could be
automatically deacti vated.
The on-board electrical system voltage may be insu1cient, forex am-
ple.
The brake system continues tofunction normall y,but without the
functions listed ab ove. &
W WARNI NG
ARNI NGRisk of skidding if ABS and ESP ®
are malfunction-
ing
The wheels may block during braking and ESP ®
does not per form
any vehicle stabilization.
The steerability and braking characteristics are heavily impaired
and the braking distance may increase. In addition, other driving
saf ety systems are swit ched o.. #
Drive on carefull y. #
Have ABS and ESP ®
ch ecked immediately at a quali/ed spe-
cialist workshop. #
Drive on carefully and, on a suitable st retch of road, make some
slight steering mo vements at a speed abo ve20 km/h. #
Check whe ther the display message has disappeared and ESP ®
is
operational.
If th e display message continues tobe shown: #
Drive on carefull y. #
Consult a quali/ed specialist workshop immediatel y. 282
282
Display message
s andwarning and indicator lamps

Displa
Displa
y messag
y messag es P
es P ossible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
Front-passenger airbag
disabled See Owner's
Manual *T
he front passen ger airbag is disabled while theve hicle is in motion
ev en though an adult or a person with a cor responding build is occu-
py ing the front passenger seat.
If additional forc es are applied tothe seat or the front passenger is
not sitting on the seat sur face proper ly (/ page 35), thewe ight the
system de tects may be too lo w. &
W WARNI NG
ARNI NG‑ Risk of injury or even fata l injury when the front
passenger airbag is disabled
If th e front passenger airbag is disabled, It will not be deplo yed in
th eeve nt of an accident and cannot per form its intended pr otec-
tive function.
A person in the front passenger seat could then, forex ample,
come into contact with theve hicle interior, especially if the person
is sitting too close tothe dashboa rd. #
Beawa reofthe status of the front passenger airbag bo th
before and during the journe y. #
Stop theve hicle immediately in accordance with the tra1c condi-
tions. #
Secure theve hicle against rolling away. #
Ensure that no objects ha vebecome trapped beneath the front
passenger seat. #
Switch o. theve hicle. #
The front passen ger must getout of theve hicle. #
Make sure that the front passenger seat is unoccupied, close the
front passenger door and switch on theve hicle. #
Obser vethePA SSENGER AIRBAG OFF indicator la mponthe
cent reconsole and the display messages. #
With th e seat unoccupied and theve hicle switched on, check the
fo llowing:
R The PASSENGER AIRBAG OFF indicator la mpmust light up
continuousl y.Ifth e indicator lamp is lit, the automatic front
passenger airbag actuation has disabled the front passenger
airbag (/ page 35).
R The display must not show the messages Front-passenger air-
bag enabled See Owner's Manual orFront-passenger airbag
disabled See Owner's Manual . #
Waitfor at least one minute until the necessary system checks
ha ve been comple ted. #
Ensure that the display does not show either of the two display
messages about the front passenger airbag.
If th ese conditions are met, the front passenger seat can be occupied
again.
If th ese conditions are not met, the automatic front passenger airbag
actuation is malfunctioning. #
Consult a quali/ed specialist workshop immediatel y. Display messages and
warning and indicator lamps
283 283

Displa
Displa
y messag
y messag es P
es P ossible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
Fu rther information on airbag shuto. can be found under "Automatic
front passenger airbag actuation" (/ page 35).
Front-passenger airbag
enabled See Owner's
Manual *
The front passenger airbag is enabled while theve hicle is in motion
although:
R the front passenger seat is occupied byach ild in a child restraint
system or a pe rson of small stature.
or
R the front passenger seat is not occupied.
The system may de tect objects or forc es that are adding tothewe ight
applied tothe seat. &
W WARNING
ARNING Risk of injury or death when using a rear wa rd-
fa cing child restraint system while the front passenger airbag
is enabled
If yo u secure a child in a rear wa rd-facing child restraint system on
th e front passenger seat and thePA SSENGER AIR BAG OFF indi-
ca tor lamp is o., the front passenger airbag can deploy in the
eve nt of an accident.
The child could be struck bythe airbag. #
Always ensu rethat the front passenger airbag is disabled.
The PASSENGER AIR BAG OFF indicator la mpmust be lit. #
NEVER use a rear wa rd-facing child restraint system on a
seat wi than ENABLED FRONT AIR BAG. This can result in the
DEATH of or SERIOUS INJURY tothe CHILD. #
Stop theve hicle immediately in accordance with the tra1c condi-
tions. #
Secure theve hicle against rolling away. #
Ensure that no objects ha vebecome trapped beneath the front
passenger seat. #
Switch o. theve hicle. #
Open the front passenger door. #
Remo vethech ild and thech ild restraint system from the front
passenger seat. #
Make sure there are no objects applying additional weight tothe
seat.
The system may otherwise de tect the additional weight and inter-
pr et theve hicle occupant's weight on the front passenger seat as
gr eater than it actual lyis. #
Make sure that the front passenger seat is unoccupied, close the
front passenger door and switch on theve hicle. #
Obser vethePA SSENGER AIRBAG OFF indicator la mponthe
cent reconsole and the displa y. #
With th e seat unoccupied and theve hicle switched on, check the
fo llowing:
R The PASSENGER AIRBAG OFF indicator la mpmust light up
continuousl y.Ifth e indicator lamp is lit, the automatic front 284 284
Display messages and
warning and indicator lamps

Displa
Displa
y messag
y messag es P
es P ossible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions passenger airbag actuation has disabled
the front passenger
airbag.
R The display must not show the messages Front-passenger air-
bag enabled See Owner's Manual orFront-passenger airbag
disabled See Owner's Manual . #
Waitfor at least one minute until the necessary system checks
ha ve been comple ted. #
Ensure that the display does not show either of the two display
messages about the front passenger airbag.
If th ese conditions are met, the front passenger seat can be occupied
again. Obser vethe no tes on seat occupancy recognition and the
re sult of the classi/cation of the automatic front passenger airbag
actuation (/ page 35).
If th ese conditions are not met, the automatic front passenger airbag
actuation is malfunctioning. #
Fitth ech ild restraint system toa suitable rear seat.
or #
Seat a person of small stature on a suitable rear seat. #
Consult a quali/ed specialist workshop immediatel y.
Fu rther information on airbag shuto. can be found under "Automatic
front passenger airbag actuation" (/ page 35).
Check brake pad wear *The brakepads ha vereached their wear limit. #
Consult a quali/ed specialist workshop.
Ve hicles with all-wheel
drive:
J
Caution Brakes overhea-
ted Drive carefully *T
he brake system is overheating in vehicles with all-wheel drive.
Tr action cont rol and braking po wer will be impaired. &
W WARNING ARNING Risk of accident due toove rheated brake system
If yo ure st your foot on the brake pedal during while driving, the
brake system may overheat.
This increases the braking distance and the brake system may
ev en fail. #
Never use the brake pedal as a foot re st. #
Do not press the brake pedal and accelerator pedal simulta-
neously while driving. #
Drive on carefull y.
When the brake system has cooled down, the display message will
disappear. Traction cont rol will then be fully operational again.
J Check brake fluid level *T
here is insu1cient brake 0uid in the brake 0uid reser voir. &
W
WARNING
ARNING Risk of an accident due tolow brake 0uid le vel
If th e brake 0uid le vel is too lo w,the braking e.ect and the brak-
ing characteristics may be impaired. Display messages and
warning and indicator lamps
285
285

Displa
Displa
y messag
y messag es P
es P ossible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions #
Stop theve hicle as soon as possible, paying attention to
ro ad and tra1c conditions. Do not continue driving. #
Consult a quali/ed specialist workshop. #
Do not top up the brake 0uid. T
!
÷
inoperative See Owner's
Manual *E
BD is una vailable due toa malfunction. This means that ABS, BAS,
Hi llSt art Assist and ESP ®
as well as its driving saf ety systems, for
ex ample, are also una vailable.
AT TENTION ASSIST is deactivated and other driving systems could be
automatically deacti vated.
The brake system continues tofunction normally, but wi thout the
functions listed ab ove. &
W WARNI NG
ARNI NGRisk of skidding if EBD, ABS and ESP ®
are mal-
functioning
The wheels may block during braking and ESP ®
does not per form
any vehicle stabilization.
The steerability and braking characteristics are heavily impaired
and the braking distance may increase. In addition, other driving
saf ety systems are swit ched o.. #
Drive on carefull y. #
Have the brake system checked immediately at a quali/ed
specialist workshop. ÷
inoperative See Owner's
Manual *
ESP ®
,BAS and Hill Start Assist are una vailable due toa malfunction.
AT TENTION ASSIST is deactivated and other driving systems could be
automatically deacti vated.
The brake system continues tofunction normall y,but without the
functions listed ab ove. The wheels could therefore lock up at an ear ly
stage in theev ent of maximum full-s top braking, forex ample.
This will se verely impair steerability and braking. Braking distance may
increase in an emer gency braking situation. &
W WARNI NG
ARNI NGRisk of skidding if ESP ®
is malfunctioning
If ESP ®
is malfunctioning, ESP ®
cannot car ryout vehicle stabilisa-
tion. In addition, other driving saf ety systems are swit ched o.. #
Drive on carefull y. #
Have ESP ®
ch ecked at a quali/ed specialist workshop. ÷
currently unavailable
See Owner's Manual *
ESP ®
,BAS and Hill Start Assist are una vailable due toa malfunction.
Self-diagnosis is not yet comple te,fo rex ample.
AT TENTION ASSIST is deactivated and other driving systems could be
automatically deacti vated.
The brake system continues tofunction normall y,but without the
functions listed ab ove. The wheels could therefore lock up at an ear ly
stage in theev ent of maximum full-s top braking, forex ample. 286 286
Display messages and
warning and indicator lamps

Displa
Displa
y messag
y messag es P
es P ossible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
This will se verely impair steerability and braking. Braking distance may
increase in an emer gency braking situation. &
W
WARNI NG
ARNI NGRisk of skidding if ESP ®
is malfunctioning
If ESP ®
is malfunctioning, ESP ®
cannot car ryout vehicle stabilisa-
tion. In addition, other driving saf ety systems are swit ched o.. #
Drive on carefull y. #
Have ESP ®
ch ecked at a quali/ed specialist workshop. #
Drive carefully on a suitable st retch of road, making slight steering
mo vements at a speed abo ve20 km/h.
The functions mentioned abo vewill be available again when the
display message goes out.
If th e display message continues tobe shown: #
Drive on carefull y. #
Consult a quali/ed specialist workshop immediatel y.
! Release parking brake *T
hered! indicator lamp on the inst rument cluster lights up.
A wa rning tone also sounds.
Yo u are driving with the parking brake applied or per form ing emer-
ge ncy braking using the parking brake. #
Release the parking brake (/ page 151).
! Parking brake See Own-
er's Manual *T
heyellow ! warning lamp lights up and there d! indicator
lamp is o..
The parking brake is malfunctioning, e.g. aTer the star ter battery has
been disconnected.
R R eleasing t
eleasing t he par
he parking br
king br ak
ake:
e: #
Switch theve hicle o. and on again. #
Depress the brake pedal and brie0y pull the handle of the parking
brake (/ page 151). #
ATer around ten seconds, push down the handle of the parking
brake.
If th eye llow ! warning lamp is o.: #
Release the parking brake.
If th eye llow ! warning lamp remains lit: #
Do not drive on. #
Secure theve hicle against rolling away. #
V
Vehicles wit
ehicles wit h manual tr
h manual tr ansmission:
ansmission: engage /rstgear. #
V
Vehicles wit
ehicles wit h aut
h automatic tr
omatic tr ansmission:
ansmission: shiTthe transmission to
j . #
Turn the front wheels towa rdsth eke rb. #
Consult a quali/ed specialist workshop.
*T heyellow ! warning lamp and there d! indicator lamp light
up. Display messages and
warning and indicator lamps
287
287