service MERCEDES-BENZ V-CLASS 2021 Owner's Guide

Ent
Ent
er
ering a des
ing a destination tination Multimedia system:
4 © 5
Navigation 5
ª Where to? 1
Count ryin which theve hicle is located
2 Entering a POI or address
Underneath: Multimedia system suggestions
during destination ent ry
During input: dele tethe entry with £.
3 List with additional destination entry options
During destination entr y:select sear chresult
4 Dele tes entered character
5 a Con/rms an ent ry
6 Calls up handwriting recognition
7 Enters a space
8 Activates voice input
9 Sets the written language
A Switches tonumbers, special characters and
symbols
B Switches toupper-case or lo wer-case letters #
Enter the destination in 2. The entries can be
made in any order.
The following entries can be made, forex ample:
R Town, st reet, house number
R Street,to wn
R Postcode
R POI name or POI ca tegory
R Contact name #
Select a sea rchre sult in list 3. #
Calculate thero ute (/ page 205). %
You can /nd fur ther information about destina-
tion entr y,e.g. 3 wordaddresses, in the Digital
Owner's Manual.
Changing t Changing t he country he country #
Select the country indicator in 1. #
Enter the country indicator. #
Select the country in 3.
Using online sear ch
Using online sear ch
% Requirements: the media display sho wsan
Internet connection with a double-ar row sym-
bol in the status line.
% Online sear chis not available in all countries.
Destination ent ryuses online map services. If the
on-board sear ch/nds no sui table destinations or if
yo uch ange countries, the online sear chisavaila-
ble.
Fo rth e destination you can enter an address, a
POI or a thre e-word address. #
Select country indicator 1. #
Select the pr ovider forth e online service from
th e countries list. #
Enter the destination in 2.
The sear chresults are displa yed. #
Select the destination in list 3.
The de tailed view forth ero ute is displa yed.
or 204 204
MBUX multimedia system

Using ser
Using ser
vices
vices R
R
eq
eq uir
uir ements:
ements:
R There is an Internet connection.
R Mercedes me connect is available.
R You ha veset up a user account in the
Mercedes me Portal.
R The vehicle is connected toa user account and
yo u ha veaccep tedth e conditions of use for
th e service.
Fu rther information can be found at: https://
www.mercedes.me
R The service is available and has been activa-
te d.
Multimedia system: 4 © 5
Navigation
Displa
Displa ying t
ying the
hetr
tra1c
a1c situation wit
situation wit h Liv
h Live
eTr
Tra1c
a1c
Inf
Inf or
ormation
mation #
Select Z. #
Activate Traffic . #
Select Advanced. #
Select View. #
Select Map elements. #
Switch on Traffic incidents, Free-flowing traf-
fic and Delay.
If tra1c information has been received, then
tra1c incidents such as roadwor ks,ro ad
bloc ks, local area reports (e.g. fog) and warn-
ing message s are displayed.
The tra1c delay is displa yedfo rth e cur rent
ro ute. Tra1c dela yslasting a period of one
minute or longer are take n into consideration.
Displa
Displa ying hazar
ying hazar d w
d war
arnings wit
nings wit h Car
h Car-t
-to-X
o-X -Commu-
-Commu-
nication
nication
If hazard warnings are available these are shown
as symbols on the map. The display depends on
th e settings forth eTraffic andTraffic incidents
options. #
Set the options.
If Traffic is switched o. and Traffic incidentsis
switched on, the symbols are shown on the
prospective route.
Displa Displa ying w
ying w eat
eather inf
her inf or
ormation and ot
mation and other map
her map
cont
cont ents
ents #
Select Z. #
Select Advanced. #
Select View. #
Select Map elements. #
Scroll up and show theONLINE MAP CON-
TENTS categor y. #
Switch on a se rvice, e.g. Weather.
Cur rent we ather information is displ ayed on
th e navigation map, e.g. temp erature or cloud
co ver.
P
P ar
ar king ser
king ser vice
vice
* NO
NOTE
TEDamage totheve hicle due tonot
observing the maximum permitted head-
ro om clearance If
th eve hicle height is greater than the maxi-
mum permitted headroom clearance, thero of
and other parts of theve hicle may be dam-
aged. #
Obser vethe signposted headroom clear-
ance. #
Ifth eve hicle height is greater than the
permitted headroom clearance, do not
enter. #
Obser vethech anged vehicle height with
add-on roof equipment. *
N NOOTE
TE Before selecting the parking option The data is based on information pr
ovided by
th ere specti veservice pr ovider.
Mercedes Benz accepts no liability forthe
accuracy of the information pr ovided relating
to the multi-s tore y car park/parking area. #
Alwa ys obser vethe local Information and
conditions. %
This service is not available in all countries. #
Tap on jonthe map. #
Select a parking option.
The map sho ws the parking options in the
vicinity. 206
206
MBUX multimedia system

The
following information is displa yed (if availa-
ble):
R Destination address, dis tance from cur rent
ve hicle position and ar riva l time
R Information on the multi-s tore y car
park/car par k,forex ample:
- Opening times
- Parking charges
- Current occupancy
- Maximum parking time
- Maximum clear
Maximum clear ance height
ance height
The maximum clearance height sh own
by the parking service does not replace
th e need for obser vation of the actual
circumstances.
R Available payment options (Mercedes pa y,
coins, bank no tes, cards)
R Details on parking tari.s
R Number of available parking spaces
R Payment me thod (e.g. at the parking
me ter)
R Services/facilities at the parking option
R Telephone number T
T
elephone
elephone T
T
elephony
elephony N
No
ot
tes on t
es on t elephony
elephony &
W
WARNING
ARNING Risk of distraction from operat-
ing integ rated communication equipment
while theve hicle is in motion
If yo u operate communication equipment inte-
gr ated in theve hicle when driving, you could
be distracted from the tra1c situation. This
could also cause youto lose control of the
ve hicle. #
Only operate this equipment when the
tra1c situation pe rmits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and tra1c conditions and operate the
equipment with theve hicle stationar y. &
W
WARNI NG
ARNI NGRisk of an accident from oper-
ating mobile communication equipment
while theve hicle is in motion
Mobile communications devices distract the
driver from the tra1c situation. This could also
cause the driver tolose control of theve hicle. #
Asthe driver, only operate mobile com-
munications devices when theve hicle is
stationar y. #
As a vehicle occupant, only use mobile
communications devices in the areas
intended forth is purpose, e.g. in there ar
passen ger compartment. Yo
u must obser vethe legal requ irements forthe
count ryin which you are cur rently driving when
ope rating mobile communication equipment in the
ve hicle.
Blu et
Bluet ooth
oo th® ®
connection:
connection:
The menu view and theav ailable functions in the
phone menu are partly dependent on the Blue-
to oth ®
pro/le of the mobile phone connected.
If th e mobile phone supports these Blue tooth ®
pro/les, the full range of features is available:
R PBAP (Phone Book Access Pro/le)
- The mobile phone's contacts are automati-
cally displa yed on the multimedia system.
R MAP (Message Access Pro/le)
- The message functions of the mobile
phone can be used on the multimedia sys-
te m.
Ir re specti veofthis, Blue tooth ®
audio functionality
can byused with any mobile device.
Fo r information on the functionality of the mobile
device tobe connected, see the manufacturer's
operating inst ructions.
Ne
Ne tw twor
ork connection:
k connection:
In thefo llowing cases, calls may be inter rupted
while driving:
R there is insu1cient network co verage inthe
area.
R you switch toa transmitting/receiving station
in which no communication channel is free.
R the SIM card used is not compatible with the
network available
R a mobile phone with "Twincard" is logged into
th e network with the second SIM card at the
same time MBUX multimedia system
207
207

The multimedia system supports calls in HD
Vo ice ®
for impr oved speech qualit y.Arequ irement
fo rth is is that the mobile phone and the mobile
phone network pr ovider of the person you are call-
ing support HD Voice ®
.
Depending on thequ ality of the connection, the
vo ice quality may 0uctuate.
Fu rther information can be obtained from a
Mercedes-Benz service cent reor at: https://
www.mercedes-benz-mobile.com/
T
T elephone menu ov
elephone menu overerview
view 1
Bluetooth ®
device name of the cur rently con-
nected mobile phone/the mobile phones
2 Bluetooth ®
device name of the cur rently con-
nected mobile phone/the mobile phones (two
phone mode)
3 Battery status of the connected mobile phone
4 Signal strength of the mobile phone network
5 Options
6 Device manager
7 Messages
8 Numerical pad
9 Contact sear ch T
T elephon
elephon y oper
y operating modes ov
ating modes overerview
view
Depending on the equipment, thefo llowing tele-
phone operating modes are available:
R One mobile phone is connected tothe multi-
media system via Blue tooth ®
.
R Two mobile phones are connected with the
multimedia system via Blue tooth ®
(two phone
mode).
- You can use all the functions of the multi-
media system with the mobile phone in the
fo re ground.
- You can receive incoming calls and mes-
sages with the mobile phone in the bac k-
gr ound.
Yo u can inter change the mobile phone in
th efo re ground and backg round. 208
208
MBUX multimedia system

Connecting a mobile phone
Connecting a mobile phone
R R
eq
eq uir
uir ements:
ements:
R Blue tooth ®
is activated on the mobile phone
(see the manufacturer's operating inst ruc-
tions).
R Bluetoo th®
is activated on the multimedia sys-
te m.
Multimedia system: 4 © 5
Phone
Searc
Searc hing f
hing for a mobile phone
or a mobile phone #
Select í. #
Select Connect new device.
Connecting a mobile phone
Connecting a mobile phone
Au thorisation follo ws using secure simple pairing. #
Select a mobile phone.
A code is displa yed in the multimedia system
and on the mobile phone. #
If bo thcodes match, con/rm the code on the
mobile phone.
F
F unctions in t unctions in t he T
he Telephon
elephon y menu
y menu
The functions available in theTe lephony menu
include thefo llowing:
R Making calls, e.g.:
- R Accepting a call
- k End call
- i Create conferen. call
- Accepting or rejecting a waiting call
R Managing contacts, e.g.:
- Downloading mobile phone contacts
- Editing thefo rm at of a contact's name
- Saving contacts in theve hicle
R Receiving and sending messages, e.g.:
- Using there ad-aloud function
- Dictating a new message Ov
Ov
er
ervie
vie w of Smar
w of Smar tphone Int
tphone Int egr
egration
ation
Wi th Sma rtphone Integ ration, you can use cer tain
functions on your mobile phone via the multimedia
system displa y.
Only one mobile phone at a time can be connected
via Smartphone Integ ration tothe multimedia sys-
te m. Also for use with two phone mode with smart-
phone integ ration, only one additional mobile phone can be connec
ted using Blue tooth ®
with the
multimedia system.
The full range of functions for Smartphone Integ ra-
tion is only possible with an Internet connection.
The app ropriate application must be downloaded
on the mobile phone touse Smartphone Integ ra-
tion. The mobile phone must be switched on and
connec tedto a USB port with theç symbol on
th e multimedia system using a suitable cable.
Apps for Smartphone Integ ration
R Apple CarPlay ®
R Android Auto
Yo u can start Apple CarPlay ®
or Android Auto
using theApps menu.
Alternative: If an application is active via Smart-
phone Integ ration (e.g. when music is being pla yed
or route guidance is active), you can call up the
active application using the| orz or%
application buttons
Yo u can end Smartphone Integ ration bydiscon-
necting the connecting cable between the mobile
phone and multimedia system.
% Mercedes-Benz recommends disconnecting
th e connecting cable only when theve hicle is
stationar y.
When using Android Auto or Apple CarPlay ®
, cer-
ta in vehicle data is transfer redto the mobile
phone. This enables youto get the best out of
selected mobile phone services. Vehicle data is
not directly accessible.
The following system information is transmitted:
R SoTware release of the multimedia system
R System ID (anonymised)
The transfer of this data is used tooptimise com-
munication between theve hicle and the mobile
phone.
To do this, and toassign se veralve hicles tothe
mobile phone, a vehicle ID is random lyge nerated.
This has no connection totheve hicle identi/cation
number (VIN) and is dele ted when the multimedia
system is reset (/ page 202).
The following vehicle status data is transmit ted:
R The transmission position engaged
R The distinction between par ked, standstill, roll-
ing and driving
R The day/night mode of the inst rument cluster MBUX multimedia system
209 209

N
N
o
ot
tes on maint
es on maint enance
enance
+ ENVIR
ENVIR
ONMENT
ONMENT AL NO
AL NOTE
TEEnvironmentally
pollution from disposal not in an environ-
mentally responsible manner If,
for operating reasons, individual mainte-
nance workis car ried out under your own
direction, the environmental pr otection
re qu irements must be obser ved. When dispos-
ing of operating 0uids, e.g. engine oil, the legal
re qu irements must be obser ved. This also
a.ects all parts that ha vecome into contact
with operating 0uids, e.g. /lters. #
Dispose of em pty con tainers, cleaning
clo ths and care products in an environ-
mentally responsible manner. #
Follow the inst ructions for use of care
products. #
Do not allow the engine torun longer
th an necessary when stationar y.When
working on theve hicle, comply with all
saf etyre gulations, such as the operating inst ruc-
tions, regulations concerning hazardous materials,
environmental pr otection measures, worksaf ety
and accident pr evention regulations.
Yo u must secure theve hicle on jack stands of suf-
fi cient load capacity if workis being car ried out
underneath theve hicle.
Please also referto the no tes about quali/ed spe-
cialist workshops (/ page 24).
The scope and regularity of the inspection and
maintenance workprimarily depend on the oTen
diverse operating conditions.
Yo u can obtain fur ther information concerning the
servicing of your vehicle from a quali/ed specialist
wo rkshop, e.g. a Mercedes-Benz Service Centre.
Yo u will /nd information about operating 0uids
appr ovedfo r Mercedes-Benz and capacities under
"Operating Fluids and Capacities" (/ page 271).
Obser vethe information under "Mercedes-Benz
GenuineParts" (/ page 16). Ser
Ser
vice int
vice int erv
erval display
al display Ser
Ser
vice int
vice int erv
erval displa
al displa y function
y function The ASS
YST PLUS service inter val display on the
inst rument cluster display pr ovides information on
th ere maining time or distance before the next
service due date. Under arduous operating conditions or if
theve hi-
cle is subjected toincreased loads, the ASS YST
PLUS service inter val display may shor tenthe
service inter val.
Yo u can obtain fur ther information concerning the
servicing of your vehicle from a quali/ed specialist
wo rkshop. Displa
Displa
ying t
ying the ser
he ser vice due date
vice due date R
R
eq
eq uir
uir ements
ements
R The ignition is switched on.
On-board computer: 4 Service 5
ASSYST PLUS
The next service due date is displa yed. #
T
To e
o e xit t
xit t he display
he display: :press thea or%
steering-wheel button. Inf
Inf
or
ormation on r
mation on r egular maint
egular maint enance w
enance work
ork *
N
NOOTE
TE Premature wearthro ugh failure to
obser veservice due dates Main
tenance workwhich is not car ried out at
th eright time or incomple tely can lead to
increased wear and damage totheve hicle. #
Adhere tothe prescribed service inter-
va ls. #
Always ha vethe prescribed maintenance
wo rkcar ried out at a quali/ed specialist
wo rkshop. N
No
ot
tes on special ser
es on special ser vice r
vice req
equir
uir ements
ements The prescribed service inter
val is based on normal
ve hicle use. Main tenance workwill need tobe per-
fo rm ed more oTen than prescribed if theve hicle is
operated under arduous operating conditions or
increased loads.
Arduous operating conditions include:
R regular city driving with frequent intermediate
stops
R frequent short-distance driving
R frequent operation in mountainous terrain or
on poor road sur faces
R when the engine is oTen leT idling for long
periods
R operation in particular lydusty conditions
and/or if air-recirculation mode is frequently
used Maintenance and care
223 223

In
these or similar operating conditions, ha vethe
air /lter, engine oil and oil /lter, forex ample,
re placed more frequentl y.
If th eve hicle is subjected toincreased loads, the
tyres must be checked more frequentl y.Yo u can
obtain fur ther information at a quali/ed specialist
wo rkshop. N
Non-oper
on-oper ational times wit
ational times wit h t
h the batt
he batt er
ery disconnec-
y disconnec-
t
t ed
ed The AS
SYST PLUS service inter val display can cal-
culate the service due date only when the battery
is connected. #
Display and no tedown the service due date on
th e inst rument cluster before disconnecting
th e battery (/ page 223). Engine com
Engine com
par
par tment
tment Opening and closing t
Opening and closing t
he bonnet
he bonnet &
W
WARNING
ARNING Risk of accident due todriving
with the bonnet unloc ked
The bonnet may open and blo ckyour vie w. #
Neverre lease the bonnet when driving. #
Before every trip, ensure that the engine
bonnet is loc ked. &
W
WARNING
ARNING Risk of accident and injury
when opening and closing the bonnet
The bonnet may suddenly drop into the end
position.
There is a risk of injury for an yone in the
engine bonnet's range of mo vement. #
Do not open or close the bonnet if there
is a person in the bonnet's range of
mo vement. &
W WARNING
ARNING Risk of injury from touching
components under voltage
The ignition system and the fuel injection sys-
te m wo rkunder high voltage. You could receive
an elect ric shoc k. #
Neverto uch components of the ignition
system or the fuel injection system when
th e ignition is switched on. The
following are examples of live components:
R Ignition coils
R Spark plug connectors
R Injectors &
W
WARNING
ARNING Risk of burns from hot compo-
nent parts in the engine compartment
Cer tain component parts in the engine com-
partment can be very hot, e.g. the engine, the
cooler and parts of theex haust system. #
Allow the engine tocool down and only
to uch component parts described in the
fo llowing. *
N
NOOTE
TE Damage tobonnet or windscreen
wipers when opening the bonnet If
th e windscreen wipers ha vebeen folded
back from the windscreen when the bonnet is
opened, the windscreen wipers or the bonnet
may be damaged. #
Ensure that the windscreen wipers ha ve
not been folded back from the wind-
screen. Opening t
Opening t
he bonnet
he bonnet #
Pull the handle 1torelease the bonnet. 224
224
Maintenance and care

#
Reach into thega p, push le ver2 ofthe bon-
net catch tothe leT and liT the bonnet.
When the bonnet has opened around 40 cm, it
will be automatically opened and held bythe
ga s pressure spring dampers.
Closing t
Closing t he bonnet
he bonn et &
W WARNI NG
ARNI NGRisk of /re due to0ammable
materials in the engine compartment or on
th eex haust system
Flammable materials may ignite. #
Ensure that there are no 0ammable
ex tern al materials in the engine compart-
ment or on theex haust system aTer
maintenance workhas been car ried out. *
N NOOTE
TE Damage tothe bonnet due topress-
ing it closed manually Pushing
the bonnet closed with your hands
could damage it. #
Toclose the bonnet, let it drop from the
speci/ed height. #
Lowe rth e bonnet and let it fall from a height of
appr oximately 30 cm, applying a little forc e as
yo u let it go. #
Ifth e bonnet remains slightly open, open it
again and let it fall, applying slightly more force
as you let it go, until it engages. Engine oil
Engine oil
Chec
Chec
king engine oil lev
king engine oil lev el wit
el with on-boar
h on-boar d com
d comput
puter
er
(engine wit
(engine wit hout oil dips
hout oil dipstic tick)
k)
R
R eq
eq uir
uir ements:
ements:
R The engine oil le vel is de term ined during driv-
ing.
R The engine is at normal operating temp erature.
R The vehicle is le vel during the measuring proc-
ess.
R The bonnet is not open.
Depending on the driving pro/le, the oil le vel can
be displa yed only aTer a driving time of up to
30 minutes and only when the ignition is switched
on.
On-board computer:
4 Service 5
Engine oil level
One of t One of t he f
he follo
ollowing messag
wing messag es appear
es appears on t
s on the dis-
he dis-
pla
pla y of t
y of t he on-boar
he on-boar d com
d comput
puter:
er:
Engine oil level Measurement in progress... #
Measurement of the oil le vel not yetpossible.
Re peat thequ ery aTer driving for a maximum
of 30 minutes.
Engine oil level OK
The bar for displaying the oil le vel on the display is
gr een and is between "min" and "max". #
Do not top up oil. The engine oil le vel is cor-
re ct.
Engine oil level Warm up engine #
Warm upthe engine tooperating temp erature.
Engine oil level Correct measurement only if vehi-
cle is on level ground #
Park theve hicle on a le vel sur face.
Engine oil level Add 1,0 l
The bar for displaying the oil le vel on the display is
orange and is below "min".
The oil le vel is too lo w. #
Add 1 l of engine oil (/ page 227).
Engine oil level Reduce oil level
The bar for displaying the oil le vel on the display is
orange and is abo ve"max".
The oil le vel is too high. Maintenance and care
225 225

#
Siphon o. any excess engine oil that has been
added. Todo so, consult a quali/ed specialist
wo rkshop.
For engine oil level turn on ignition #
Switch the ignition on tocheck the engine oil
le ve l.
Engine oil level System inoperative
The /ll le vel sensor is defective or not plugged in. #
Have the oil le vel display checked at a quali/ed
specialist workshop.
Engine oil level System currently unavail. #
Close the bonnet.
Chec Chec king t
king t he engine oil lev
he engine oil lev el wit
el with t
h the on-board
he on-board
com
com put
puter (engine wit
er (engine wit h oil dips
h oil dipstictick)
k)
R R eq eq uir
uir ements:
ements:
R The vehicle is le vel during the measuring proc-
ess.
R The engine is switched o. at normal operating
te mp erature.
R Awa iting period of /ve minutes is obser ved.
R The ignition is switched on.
To check the engine oil le vel with the on-board
computer, the engine must ha vea /ll le vel sensor.
If not, the engine oil le vel can be checked only with
th e oil dipstick (/ page 226).
On-board computer: 4 Service 5
Engine oil level
The f
The f ollo
ollowing messag
wing messag es ma
es may appear on t
y appear on t he display
he display
of t
of t he on-boar
he on-boar d com
d comput
puter:
er:
Engine oil level OK #
Do not top up oil.
Engine oil level Add 1,0 l #
Addth e speci/ed quantity of oil
(/ page 227). #
Repeat the engine oil measurement aTer a few
minutes.
Engine oil level Reduce oil level
The oil le vel is too high. #
Siphon o. any excess engine oil that has been
added. Todo so, consult a quali/ed specialist
wo rkshop.
For engine oil level turn on ignition #
Switch on the ignition.
Waiting period for engine oil level not observed #
Ifth e engine is at normal operating temp era-
ture, repeat the engine oil measurement aTer
appr oximately /ve minutes. #
Ifth e engine is not at normal operating tem-
perature, repeat the engine oil measurement
aTer appr oximately 30 minutes.
Engine oil level Not with the engine running #
Switch o. the engine and, when it is at normal
operating temp erature, wait appr oximately
/ve minutes before measuring the engine oil
le ve l.
Engine oil level System inoperative
The engine oil le vel measurement is malfunction-
ing. #
Check the oil le vel using the oil dipstick
(/ page 226). #
Have the oil le vel display checked at a quali/ed
specialist workshop.
Chec Chec king t
king t he engine oil lev
he engine oil lev el wit
el with an oil dips
h an oil dips tick
tick &
W
WARNING
ARNING Risk of burns from hot compo-
nent parts in the engine compartment
Cer tain component parts in the engine com-
partment can be very hot, e.g. the engine, the
cooler and parts of theex haust system. #
Allow the engine tocool down and only
to uch component parts described in the
fo llowing. The engine oil becomes dirty during operation,
loses quality and also gradually loses volume.
Check the oil le velre gular lyand top up the oil or
ha ve itch anged if necessar y.
Re gular lych eck the 0uid le vel and the major
assemblies for leaks. If you de tect 0uid loss, for
ex ample, oil drops on theve hicle parking space,
consult a quali/ed specialist workshop as quickly
as possible. #
Only check the oil le vel when the engine is at
normal operating temp erature. 226
226
Maintenance and care

#
Open the clasp of holder 2. #
Remo ve/re extinguisher 1from its holder.
Fo rve hicles with a swivelling front seat, the
reta iner with the /re extinguisher is loca ted at the
side of the seat base.
Please read the inst ructions on the /re extin-
guisher carefully and familiarise yourself with its
operation. Ha vethe /re extinguisher re/lle daTer
each use and checkedev ery one or two years. It
may otherwise fail in an emer gency.
Obser vethe legal requ irements of the country in
which you are cur rently driving. Mer
Mer
cedes-Benz eme rg
cedes-Benz emerg ency call syst
ency call system
em Inf
Inf
or
ormation on t
mation on t he Mer
he Mercedes-Benz emerg
cedes-Benz emerg ency call
ency call
syst
syst em
em The Mercedes-Benz emer
gency call system only
functions in areas where mobile phone co verage is
av ailable from there leva nt contract partner. Insuf-
fi cient network co verage from there leva nt con-
tract partner may result in an emer gency call not
being transmitted.
The ignition must be switched on before an auto-
matic eme rgency call can be made.
% The Mercedes-Benz emer gency call system is
activated at thefa ctor y.Using the Mercedes-
Benz emer gency call system is free of charge. Ov Ov
er
ervie
vie w of t
w of t he Mer
he Mer cedes-Benz emerg
cedes-Benz emerg ency call
ency call
syst
syst em
em The Mercedes-Benz emer
gency call system can
help todecisively reduce the time between an
accident and the ar riva l of emer gency services at
th e site of the accident. It helps locate an accident
site in places that are di1cult toaccess.
The emer gency call can be triggered automatically
(/ page 236).
Yo u also ha vethe option of triggering the emer-
ge ncy call manually (/ page 237). Only make eme
rgency calls if you or others are in need of res-
cue. Do not make an emer gency call in theev ent
of a breakdown or a similar situation.
Messag
Messag e in t e in the media displa y:
he media displa y:
SOS NOT READY :th eve hicle is not switched on or
th e emer gency call system is malfunctioning.
This does not necessarily indicate a tota lfa ilure of
th e emer gency call system. Eme rgency calls can
still be transmitted.
The display refers only totheve hicle and does not
ta ke account of theav ailability of mobile phone
networ ksand the Mercedes-Benz emer gency call
centre.
The functional readiness of the emer gency call sys-
te m on theve hicle can be seen when theSOS
NOT READY display disappears once theve hicle is
switched on.
During an active emer gency call, Gappears in
th e displa y.
Yo u can /nd more information on there gional
av ailability of the Mercedes-Benz emer gency call
system at: https://www.mercedes-benz-
mobile.com/extra/ecall/
% If no eme rgency call is available due toate ch-
nical problem in theve hicle, there d SOS NOT
READY message appears in the display of the
inst rument cluster or in the media display and
th ere d LED indicator lights up. T T
r
rigg
igg er
ering an aut
ing an aut omatic Mer
omatic Mer cedes-Benz emer-
cedes-Benz emer-
g
g ency call
ency call R
R
eq
eq uir
uir ements:
ements:
R The vehicle is switched on.
R The star ter battery is su1ciently charge d.
The Mercedes-Benz emer gency call system auto-
matically triggers an eme rgency call aTer activa-
tion of there straint system in theev ent of an acci-
dent, forex ample airbags or seat belt tensioners.
When the emer gency call is made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R A messa gewith accident data is transmit tedto
th e Mercedes-Benz emer gency call centre.
The Mercedes-Benz eme rgency call centre can
transmit theve hicle position data toone of the
public emer gency services call centres.
R Under cer tain circumstances data is also
transmitted in thevo ice channel tothe
Mercedes-Benz eme rgency call centre. 236
236
Breakdown assistance