tow Ram 3500 2019 Workshop Manual

STARTING AND OPERATING 311
The 4WD HIGH and 4WD LOW positions are designed for
loose, slippery road surfaces only. Driving in the 4WD HIGH
and 4WD LOW positions on dry hard surfaced roads may
cause increased tire wear and damage to the driveline
components.
NOTE:
The transfer case NEUTRAL button is located in the center of
the 4WD Control Switch and is pushed by using a ballpoint
pen or similar object. The transfer case NEUTRAL position is
to be used for recreational towing only. Refer to “Recre-
ational Towing” in “Starting And Operating” for further
information.
Transfer Case Position Indicator Lights
The Transfer Case Position Indicator Lights (4WD and
4LOW) are located in the instrument cluster and indicate the
current and desired transfer case selection. When you select
a different transfer case position, the indicator lights will do
the following:
If All Of The Following Shift Conditions Are Met:
1. The current position indicator light will turn OFF.
2. The selected position indicator light will flash until the transfer case completes the shift. 3. When the shift is complete, the indicator light for the
selected position will stop flashing and remain ON.
If One Or More Of The Following Shift Conditions Are
Not Met:
1. The indicator light for the current position will remain ON.
2. The newly selected position indicator light will continue to flash.
3. The transfer case will not shift.
NOTE:
Before retrying a selection, make certain that all the neces -
sary requirements for selecting a new transfer case position
have been met. To retry the selection, push the current posi -
tion, wait five seconds, and retry selection. To find the shift
requirements, refer to the "Shifting Procedure" for your
transfer case, located in this section.
The “SVC 4WD Warning Light” monitors the electronic shift
four-wheel drive system. If this light remains on after engine
start up or illuminates during driving, it means that the
four-wheel drive system is not functioning properly and that
service is required.
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314 STARTING AND OPERATING
Manually Shifted Transfer Case — If Equipped
The transfer case provides four mode positions:
• Two-Wheel Drive High Range (2H)
• Four-Wheel Drive Lock High Range (4H)
• Neutral (N)
• Four-Wheel Drive Low Range (4L)
For additional information on the appropriate use of each
transfer case mode position, see the information below:
2H
Two-Wheel Drive High Range — This range is for normal
street and highway driving on dry, hard surfaced roads.
4H
Four-Wheel Drive Lock High Range — This range locks the
front and rear driveshafts together forcing the front and rear
wheels to rotate at the same speed. Additional traction for
loose, slippery road surfaces only.
NEUTRAL (N)
Neutral — This range disengages both the front and rear
driveshafts from the powertrain. To be used for flat towingbehind another vehicle. Refer to “Recreational Towing” in
“Starting And Operating” for further information.
4L
Four-Wheel Drive Low Range — This range locks the front
and rear driveshafts together forcing the front and rear
wheels to rotate at the same speed. Additional traction and
maximum pulling power for loose, slippery road surfaces
only. Do not exceed 25 mph (40 km/h).
This transfer case is intended to be driven in the 2H position
for normal street and highway conditions such as dry, hard
surfaced roads.
When additional traction is required, the 4H and 4L posi -
tions can be used to lock the front and rear driveshafts
together and force the front and rear wheels to rotate at the
same speed. This is accomplished by simply moving the gear
selector to the desired positions once the appropriate speed
and gear requirements are met, refer to “Shifting Procedure
– Manually Shifted Transfer Case” in this section for further
information.
The 4H and 4L positions are intended for loose, slippery road
surfaces only. Driving in the 4H and 4L positions on dry,
hard surfaced roads may cause increased tire wear and
damage to the driveline components.

316 STARTING AND OPERATING
Neutral (N)
Neutral — This range disengages the front and rear drivesh-
afts from the powertrain. To be used for flat towing behind
another vehicle. Refer to “Recreational Towing” in “Starting
And Operating” for further information.
Four-Wheel Drive Low Range (4L)
Four-Wheel Drive Low Range — This range locks the front
and rear driveshafts together forcing the front and rear
wheels to rotate at the same speed. Additional traction and
maximum pulling power for loose, slippery road surfaces
only. Do not exceed 25 mph (40 km/h).
Shifting Procedure — Manually Shifted Transfer Case
2H To 4H
Shifting between 2H and 4H can be made with the vehicle
stopped or in motion. If the vehicle is in motion, shifts can be
made up to 55 mph (88 km/h). With the vehicle in motion,
the transfer case will engage/disengage faster if you
momentarily release the accelerator pedal after completing the shift. Apply a constant force when shifting the transfer
case lever.
2H Or 4H To 4L
NOTE:
When shifting into or out of 4L some gear noise may be
heard. This noise is normal and is not detrimental to the
vehicle or occupants.
With the vehicle rolling at 2 to 3 mph (3 to 5 km/h), shift the
transmission into NEUTRAL. While the vehicle is coasting at
2 to 3 mph (3 to 5 km/h), shift the transfer case lever firmly
to the desired position. Do not pause in transfer case
NEUTRAL.
NOTE:
• Pausing in transfer case NEUTRAL in vehicles equipped
with an automatic transmission may require shutting the
engine OFF to avoid gear clash while completing the shift.
If difficulty occurs, shift the transmission into NEUTRAL,
hold your foot on the brake, and turn the engine OFF.
Complete the range shift to the desired mode.
• Shifting into or out of 4L is possible with the vehicle completely stopped, however difficulty may occur due to
the mating clutch teeth not being properly aligned. Several
attempts may be required for clutch teeth alignment and
CAUTION!
Do not use 4L (Low) range when operating the vehicle on
dry pavement. Driveline hardware damage can result.

STARTING AND OPERATING 317
shift completion to occur. The preferred method is with the
vehicle rolling 2 to 3 mph (3 to 5 km/h). Avoid attempting
to engage or disengage 4L with the vehicle moving faster
than 2 to 3 mph (3 to 5 km/h).
• Do not attempt to shift into or out of 4L while the transmis -
sion is in gear.
Transfer Case Position Indicator Light
The “Transfer Case Position Indicator Light” in the instru-
ment cluster is used to alert the driver that the front axle is
fully engaged and all four wheels are driving.
AIR SUSPENSION SYSTEM (2500/3500 MODELS) — IF
EQUIPPED
Description
This air suspension system is a rear leveling ride height
system. The main purpose of this system is to maintain the
truck’s rear ride height level. There are two selectable heights
that can be chosen based on your operating conditions.
The system requires that the ignition be in ON/RUN posi -
tion or the engine running with zero vehicle speed for all
user requested changes and load leveling. Rear Leveling Ride Height Switch
Normal Ride Height (NRH) – This is the standard position
of the suspension and is meant for normal driving. It will
automatically adjust to maintain the rear ride height as
conditions change.
Alternate Trailer Height (ATH) – Lowers the vehicle
approximately 1 in (25 mm) for a level truck, to be used as
required while trailer towing. It will automatically adjust to
maintain the rear ride height as conditions change.
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318 STARTING AND OPERATING
Trailer Decoupling/Unloading - The air suspension system
will load level (lower/exhaust only) once after 12 minutes
after the vehicle is turned off. This allows for easy removal of
a trailer and/or load from the back of the truck by main -
taining the ride height. After 12 minutes you will need to
turn the ignition to the run position for the air suspension to
re-level due to addition/removal of load in the vehicle. If the
air suspension system is disabled using the settings menu
(Tire Jack Mode, Transport Mode, Alignment Mode, or Bed
Lowering Mode) the system will remain disabled when the
vehicle is turned off. Reactivating the air suspension can be
accomplished via the settings menu or driving the vehicle
above 5 mph (8 km/h) for Tire Jack Mode or Alignment
Mode and 16 mph (26 km/h) for Transport Mode and Bed
Lowering Mode.
NOTE:
• Most 3500 models will not lower to Alternate Trailer Height (ATH) when unloaded.
• Refer to “Trailer Towing” in “Starting And Operating” for further information. Ignition OFF Behavior

For a predetermined amount of time after the ignition is off the
air suspension may adjust to maintain a proper appearance.

Air Suspension Modes
The air suspension system has multiple modes to protect the
system in unique situations:
Tire/Jack Mode

To assist with changing a tire, the air suspension system has a
feature which allows the automatic leveling to be disabled. This
mode is intended to be enabled with engine running. Refer to
“Instrument Cluster Display” in “Getting To Know Your Instru
-
ment Panel” or “Uconnect Settings” in “Multimedia” if equipped
with a touch screen radio for further information.

NOTE:
This mode is intended to be enabled with engine running.
WARNING!
The air suspension system uses a high pressure volume
of air to operate the system. To avoid personal injury or
damage to the system, see your authorized dealer for
service.

STARTING AND OPERATING 319
Transport Mode
For towing your vehicle with four wheels off the road, the air
suspension system has a feature which will put the vehicle
below Normal Ride Height (NRH) and disable the automatic
load leveling system. This mode is intended to be enabled
with engine running. Refer to “Instrument Cluster Display”
in “Getting To Know Your Instrument Panel” or “Uconnect
Settings” in “Understanding Your Instrument Panel” if
equipped with a touch screen radio for further information.
NOTE:
This mode is intended to be enabled with engine running.
Wheel Alignment Mode
Before performing a wheel alignment this mode must be
enabled. Refer to “Instrument Cluster Display” in “Getting
To Know Your Instrument Panel” or “Uconnect Settings” in
“Multimedia” if equipped with a touch screen radio for
further information.
NOTE:
This mode is intended to be enabled with engine running.Bed Lowering Mode
For towing your vehicle with four wheels off the road, the air
suspension system has a feature which will put the vehicle
below Normal Ride Height (NRH) and disable the automatic
load leveling system. This mode is intended to be enabled
with engine running. Refer to “Instrument Cluster Display”
in “Getting To Know Your Instrument Panel” or “Uconnect
Settings” in “Understanding Your Instrument Panel” if
equipped with a touch screen radio for further information.
Protection Strategy
In order to “protect” the air suspension system, the vehicle
will disable load leveling as required (suspension over
-
loaded, battery charge low, etc.). Load leveling will automat -
ically resume as soon as system operation requirements are
met. See your authorized dealer if system does not resume.
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332 STARTING AND OPERATING
effectively increasing the water level on the vehicle. Be
sure to consider this when determining the depth and the
ability to safely cross.

• Crossing Puddles, Pools, Flooded Areas Or Other Standing
Water – Puddles, pools, flooded or other standing water areas
normally contain murky or muddy waters. These water types
normally contain hidden obstacles and make it difficult to
determine an accurate water depth, approach angle, and
bottom condition. Murky or muddy water holes are where
you want to hook up tow straps prior to entering. This makes
for a faster, cleaner and easier vehicle recovery. If you are able
to determine you can safely cross, than proceed using the low
and slow method.
• Crossing Ditches, Streams, Shallow Rivers Or Other
Flowing Water – Flowing water can be extremely dangerous.
Never attempt to cross a fast running stream or river even in
shallow water. Fast moving water can easily push your
vehicle downstream sweeping it out of control. Even in very
shallow water, a high current can still wash the dirt out from
around your tires putting you and your vehicle in jeopardy.
There is still a high risk of personal injury and vehicle damage with slower water currents in depths greater than the
vehicle's running ground clearance. You should never
attempt to cross flowing water which is deeper than the
vehicle's running ground clearance. Even the slowest current
can push the heaviest vehicle downstream out of control if the
water is deep enough to push on the large surface area of the
vehicle's body. Before you proceed determine the speed of the
current, the water's depth, approach angle, bottom condition
and if there are any obstacles, then cross at an angle heading
slightly upstream using the low and slow technique.

Airing Down For Off-Road Driving
Running lower tire pressure off-road can improve your ride
comfort and vehicle traction. Reducing the tire air pressure
allows the tire to bulge slightly, improving its surface area
for better flotation and ability to mold or form to the ground
contour. Different terrain, tires, and vehicles require
different tire pressure. Hard surfaces like rock and heavier
vehicles require higher pressures than softer surfaces such as
CAUTION!
Muddy waters can reduce the cooling system
effectiveness by depositing debris onto the radiator.
WARNING!
Never drive through fast moving deep water. It can push
your vehicle downstream, sweeping it out of control.
This could put you and your passengers at risk of injury
or drowning.

STARTING AND OPERATING 333
sand and lighter vehicles. You will need to experiment to
determine what is right for your situation. It is easier and
faster to let air out than it is to replace it so, start high and
lower it as required. Remember you must return the tires to
normal air pressure before driving on road or at highway
conditions. Be sure you have a way to return the tires to their
normal on road air pressure.
Vehicle Recovery
If you drive off-road, you may encounter a situation where
you will need to recover your vehicle. Vehicle recovery
should always be given consideration before attempting a
questionable obstacle. You should never go off-road driving
without the ability to recover your vehicle from a situation.
Having another vehicle with you usually works best for most
situations. The first thing to do is assess the situation. Why
are you stuck? Are you hung up on something? Would it be
easier to go forward or to go backward? Can you still movethe vehicle? Is there an anchor point to winch to? Are you
alone or do you have another vehicle to help? Is there high
risk of vehicle damage during the recovery process?
Answering these questions will help you determine the best
method of recovery. If you can still move the vehicle slightly
and the only issue is slick ground, then rock cycling your
vehicle would be the first choice. If you have ample room, an
additional vehicle and there is low risk of vehicle impinge
-
ment on the surroundings, then using a tow strap to the
vehicle tow hooks would be fast and easy. If the vehicle is
severely hung up or in a situation where great care needs to
be taken during the recovery, then nothing can do the job
better than a winch. If you are severely hung up on some -
thing you should jack the vehicle up and stack something
under the wheels to allow the vehicle to roll off the object
without causing further damage. This should be tried before
attempting any recovery method.
CAUTION!
Reduced tire pressure increases the risk of tire damage
and may cause tire unseating with total loss of air
pressure. To reduce the risk of tire unseating, while at a
reduced tire pressure, drive at slower speeds and avoid
sharp turns or abrupt maneuvers.
CAUTION!
Pulling the vehicle off an obstacle, without first clearing
the object, may result in additional underbody damage.
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334 STARTING AND OPERATING
•Rock Cycling Your Vehicle – Rock cycling your vehicle is
one of the easiest, fastest and most commonly used
methods. This simply involves shifting your vehicle from
DRIVE to REVERSE, while applying throttle after each
shift. During this process, for additional traction, try
turning your steering wheel quickly left and right no more
than a ¼ turn. If you are stuck in mud, sand, or snow try
spinning your tires during this process to clean the debris
from the tread and improve the traction. You want to
create a rocking motion with the vehicle. This helps build
vehicle momentum, which hopefully gets you out.
Remember to ease off and on the accelerator before and
after the shift. If after a few rock cycles your vehicle is not
free, stop and try another method of recovery. Continuous
rock cycling will only cause unnecessary damage to your
vehicle and the environment.
• Using The Tow Hooks With A Tow Strap – Tow straps
are a quick and easy way to recover your vehicle from
minor situations if you have a secondary vehicle which is
not stuck. The tow hooks on your vehicle are designed to take the abusive force generated during vehicle recovery.
Do not use the bumper or any other vehicle component as
an attachment point. Using tow straps requires coordina
-
tion between the two drivers. Good communication and
line of sight are required for a safe recovery. First connect
the tow strap to the correct attachment points on both vehi -
cles. There should be a least 20 to 30 feet (6 to 9 meters)
between the vehicles to allow for a safe recovery. If neces -
sary join two tow straps together using a 1 ½ inch hard
wood dowel. This will keep the straps from becoming
knotted and is safer than using a clevis pin if the strap
breaks. Next have the tow vehicle backup, leaving two to
three feet worth of slack in the strap. Then the tow vehicle,
using light throttle, should accelerate tightening the strap
providing the pulling force needed to free the vehicle. The
vehicle being recovered should assist in the recovery, at
the time of the snap, by slowly spinning the tires in the
same direction as the pulling vehicle. After the vehicle
becomes free, the driver of the previously stuck vehicle
should signal they are free and should hit their brakes
stopping both vehicles. The driver of the pulling vehicle
should let off the throttle without using the brakes, once
signaled by the other driver. This sequence is important to
avoid having the recovered vehicle hit the pulling vehicle.
CAUTION!
Damage can occur when spinning your tires at an
excessive high speed. Do not spin your tires faster than
an indicated 30 mph (48 km/h).

STARTING AND OPERATING 335
•Winching (Refer To “Winch Operation” For Additional
Information) – Winching is most commonly used in the
following situations: there is no support vehicle available,
a high controlled force is required to recover the vehicle,
there is a high risk of environmental or vehicle damage, or
where nothing else seems to work. A winch can deliver a
high pulling force with a great deal of control. It allows
you to walk the vehicle out of the situation in a slow
controlled manner. This control works well for avoiding
further vehicle damage. Once you decide it is time to use
the winch look for a good anchor point. It needs to be
strong enough to hold more than the vehicle's weight and
provide a direction of pull as straight as possible. Use
block and tackle if necessary to improve the angle of pull
or increase the winch's pulling force. If the anchor point is a tree use a strap around its base and hook the cable to the
strap. If it is another vehicle, then place that vehicle in
PARK and block the front tires. If you cannot find an
anchor point within reach try using your spare tire by
burying it. Once you have determined an anchor point
hook up the cable, ensuring there are a least five wraps of
cable left on the drum, and place a floor mat or something
else over the strung out cable. Placing something over the
strung out cable helps keep the cable on the ground if it
breaks. Next, place the vehicle in first gear and apply a
very light throttle as you power the winch in. Be careful
not to allow slack in the cable as you recover the vehicle.
Do not try to guide the cable into the drum. If it starts to
bunch up on one end, let it. You can re-spool the cable
afterwards. Never use a winch cable as a tow strap and
always stand back while winching.
WARNING!
Never use tow straps with end hooks or link two straps
with a clevis pin. These heavy metal objects could
become projectiles if a strap breaks, which could cause
severe injury. Never leave more than 2 to 3 feet (.6 to
1 meter) of slack in the strap. More slack than this greatly
increases the risk of injury and vehicle damage. Always
keep everyone at least 30 feet (9 meters) away from a
strapping or winching situation.
WARNING!
Winch cables are under high tension when in use and
can become a projectile if they fail. Never stand over or
straddle the winch cable. Never jerk or overload the
winch cable. Never stand in front of the vehicle while
winching. Failure to follow these instructions can result
in serious or fatal injury.
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