service Ram ProMaster City 2020 Owner's Manual

INSTALLATION OF RADIO TRANSMITTING
EQUIPMENT
Special design considerations are incorporated into this
vehicle’s electronic system to provide immunity to radio
frequency signals. Mobile two-way radios and telephone
equipment must be installed properly by trained person-
nel. The following must be observed during installation.
The positive power connection should be made
directly to the battery and fused as close to the battery as
possible. The negative power connection should be made
to body sheet metal adjacent to the negative battery
connection. This connection should not be fused.
Antennas for two-way radios should be mounted on
the roof or the rear area of the vehicle. Care should be
used in mounting antennas with magnet bases. Magnets
may affect the accuracy or operation of the compass on
vehicles so equipped.
The antenna cable should be as short as practical and
routed away from the vehicle wiring when possible. Use
only fully shielded coaxial cable.
Carefully match the antenna and cable to the radio to
ensure a low Standing Wave Ratio (SWR). Mobile radio equipment with output power greater than
normal may require special precautions.
All installations should be checked for possible

interference between the communications equipment
and the vehicle’s electronic systems.
Operating, servicing and maintaining a
passenger vehicle or off-highway motor
vehicle can expose you to chemicals inclu -
ding engine exhaust, carbon monoxide,
phthalates, and lead, which are known to
the State of California to cause cancer and
birth defects or other reproductive harm.
To minimize exposure, avoid breathing
exhaust, do not idle the engine except as ne -
cessary, service your vehicle in a well-ven -
tilated area and wear gloves or wash
your hands frequently when servicing
your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
WARNING:
VEHICLES SOLD IN CANADA
With respect to any vehicles sold in Canada, the name
FCA US LLC shall be deemed to be deleted and the
name FCA Canada Inc. used in substitution therefore.
DRIVING AND ALCOHOL
Drunken driving is one of the most frequent causes of
accidents.
Your driving ability can be seriously impaired with
blood alcohol levels far below the legal minimum. If
you are drinking, don’t drive. Ride with a designated
non-drinking driver, call a cab, a friend, or use public
transportation. This manual illustrates and describes the operation
of features and equipment that are either standard or

optional on this vehicle. This manual may also include
a description of features and equipment that are no
longer available or were not ordered on this vehicle.
Please disregard any features and equipment described
in this manual that are not on this vehicle.
FCA US LLC reserves the right to make changes in
design and specifications, and/or make additions to
or improvements to its products without imposing
any obligation upon itself to install them on products
previously manufactured.
Driving after drinking can lead to an accident.
Your perceptions are less sharp, your reflexes are
slower, and your judgment is impaired when you
have been drinking. Never drink and then drive.
WARNING!
Copyright © 2019 FCA US LLC

INSTALLATION OF RADIO TRANSMITTING
EQUIPMENT
Special design considerations are incorporated into this
vehicle’s electronic system to provide immunity to radio
frequency signals. Mobile two-way radios and telephone
equipment must be installed properly by trained person-
nel. The following must be observed during installation.
The positive power connection should be made
directly to the battery and fused as close to the battery as
possible. The negative power connection should be made
to body sheet metal adjacent to the negative battery
connection. This connection should not be fused.
Antennas for two-way radios should be mounted on
the roof or the rear area of the vehicle. Care should be
used in mounting antennas with magnet bases. Magnets
may affect the accuracy or operation of the compass on
vehicles so equipped.
The antenna cable should be as short as practical and
routed away from the vehicle wiring when possible. Use
only fully shielded coaxial cable.
Carefully match the antenna and cable to the radio to
ensure a low Standing Wave Ratio (SWR). Mobile radio equipment with output power greater than
normal may require special precautions.
All installations should be checked for possible

interference between the communications equipment
and the vehicle’s electronic systems.
Operating, servicing and maintaining a
passenger vehicle or off-highway motor
vehicle can expose you to chemicals inclu -
ding engine exhaust, carbon monoxide,
phthalates, and lead, which are known to
the State of California to cause cancer and
birth defects or other reproductive harm.
To minimize exposure, avoid breathing
exhaust, do not idle the engine except as ne -
cessary, service your vehicle in a well-ven -
tilated area and wear gloves or wash
your hands frequently when servicing
your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
WARNING:
VEHICLES SOLD IN CANADA
With respect to any vehicles sold in Canada, the name
FCA US LLC shall be deemed to be deleted and the
name FCA Canada Inc. used in substitution therefore.
DRIVING AND ALCOHOL
Drunken driving is one of the most frequent causes of
accidents.
Your driving ability can be seriously impaired with
blood alcohol levels far below the legal minimum. If
you are drinking, don’t drive. Ride with a designated
non-drinking driver, call a cab, a friend, or use public
transportation. This manual illustrates and describes the operation
of features and equipment that are either standard or

optional on this vehicle. This manual may also include
a description of features and equipment that are no
longer available or were not ordered on this vehicle.
Please disregard any features and equipment described
in this manual that are not on this vehicle.
FCA US LLC reserves the right to make changes in
design and specifications, and/or make additions to
or improvements to its products without imposing
any obligation upon itself to install them on products
previously manufactured.
Driving after drinking can lead to an accident.
Your perceptions are less sharp, your reflexes are
slower, and your judgment is impaired when you
have been drinking. Never drink and then drive.
WARNING!
Copyright © 2019 FCA US LLC

6
DRIVING TIPS................................................................... 196
Driving On Slippery Surfaces ................................... 196
Driving Through Water ............................................. 197
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS .............................. 199
 BULB REPLACEMENT .................................................. 200
Replacement Bulbs ................................................... 200
Replacing Exterior Bulbs ............................................ 201
Replacing Interior Bulbs ............................................. 203
 FUSES.................................................................................. 206
Underhood Fuses......................................................... 206
Interior Fuses................................................................ 209
Central Unit Fuse Panel .............................................. 211
 JACKING AND TIRE CHANGING ............................... 212
Jack Location — If Equipped ..................................... 212
Removing The Spare Tire — If Equipped ................ 213
Preparations For Jacking ........................................... 217
Jacking Instructions ..................................................... 218
Vehicles With Alloy Wheels ...................................... 224
Vehicles Equipped With Wheel Covers ................... 226
 TIRE SERVICE KIT — IF EQUIPPED ........................... 227
Tire Service Kit Storage .............................................. 227
Tire Service Kit Usage ................................................. 227 
JUMP STARTING..............................................................231
Preparations For Jump Starting ................................. 231
Jump Starting Procedure ............................................232
 IF YOUR ENGINE OVERHEATS ..................................234
 IGNITION KEY REMOVAL OVERRIDE ......................235
 GEAR SELECTOR OVERRIDE .....................................236
 FREEING A STUCK VEHICLE ......................................237
 TOWING A DISABLED VEHICLE ...............................238
 ENHANCED ACCIDENT RESPONSE
SYSTEM (EARS) ...............................................................240
 EVENT DATA RECORDER (EDR)................................. 240
SERVICING AND MAINTENANCE
SCHEDULED SERVICING .............................................241
Maintenance Plan ........................................................242
 ENGINE COMPARTMENT .......................................... 245
Engine Compartment — 2.4L ....................................245
Checking Oil Level ......................................................246
Adding Washer Fluid .................................................246
Maintenance-Free Battery .......................................... 247
Pressure Washing ........................................................248
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7
DEALER SERVICE ........................................................... 248
Engine Oil ................................................................... 248
Engine Oil Filter ......................................................... 250
Engine Air Cleaner Filter ......................................... 250
Air Conditioner Maintenance ................................. 251
Body Lubrication ....................................................... 252
Windshield Wiper Blades ......................................... 252
Exhaust System ........................................................... 253
Cooling System .......................................................... 255
Brake System ............................................................... 260
Power Steering Fluid................................................... 261
Automatic Transmission ........................................... 261
Upfitter Connectors — If Equipped.......................... 263
 RAISING THE VEHICLE ............................................... 266
 TIRES................................................................................... 266
Tire Safety Information ............................................ 266
Tires — General Information .................................... 276
Tire Types ..................................................................... 282
Spare Tires — If Equipped ....................................... 283
Wheel And Wheel Trim Care ................................. 285
Tire Chains (Traction Devices) ................................. 287
Tire Rotation Recommendations ............................... 287 
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES ...............................................288
Treadwear .....................................................................288
Traction Grades............................................................ 289
Temperature Grades ................................................... 289
 STORING THE VEHICLE .............................................289
 BODYWORK ......................................................................290
Protection From Atmospheric Agents ....................290
Body And Underbody Maintenance .........................290
Preserving The Bodywork .......................................... 291
 INTERIORS .......................................................................292
Seats And Fabric Parts ................................................292
Plastic And Coated Parts ............................................292
Leather Parts.................................................................293
Glass Surfaces ..............................................................293
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9
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE .............................................................. 329
Prepare For The Appointment .................................. 329
Prepare A List .............................................................. 329
Be Reasonable With Requests .................................... 329
 IF YOU NEED ASSISTANCE ......................................... 329
FCA US LLC Customer Center.................................. 330
FCA Canada Inc. Customer Center .......................... 330
In Mexico Contact........................................................ 330
Puerto Rico And US Virgin Islands .......................... 330
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) .................................... 331
Service Contract .......................................................... 331 
WARRANTY INFORMATION .......................................332
 MOPAR PARTS .................................................................332
 REPORTING SAFETY DEFECTS ...................................333
In The 50 United States And Washington, D.C. ...... 333
In Canada ......................................................................333
 PUBLICATION ORDER FORMS ...................................333
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10
INTRODUCTION
INTRODUCTION
Dear Customer,
Congratulations on selecting your new vehicle. Be assured
that it represents precision workmanship, distinctive styling,
and high quality. This Owner’s Manual has been prepared
with the assistance of service and engineering specialists to
acquaint you with the operation and maintenance of your
vehicle. It is supplemented by Warranty Information, and
customer-oriented documents located online. Within this
information, you will find a description of the services that
FCA US LLC offers to its customers, the vehicle's warranty
coverage, and the details of the terms and conditions for
maintaining its validity. Please take the time to read all of
these publications carefully before driving your vehicle for
the first time. Following the instructions, recommendations,
tips, and important warnings in this manual will help assure
safe and enjoyable operation of your vehicle. Be sure you are
familiar with all vehicle controls, particularly those used for
braking, steering, transmission, and transfer case shifting (if
equipped). Learn how your vehicle handles on different road
surfaces. Your driving skills will improve with experience.This Owner’s Manual describes all versions of this vehicle.
Options and equipment dedicated to specific markets or
versions are not expressly indicated in the text. Therefore,
you should only consider the information which is related to
the trim level, engine, and version that you have purchased.
Any content introduced throughout the Owner’s Informa
-
tion, that may or may not be applicable to your vehicle, will
be identified with the wording “If Equipped”. All data
contained in this publication are intended to help you use
your vehicle in the best possible way. FCA US LLC aims at a
constant improvement of the vehicles produced. For this
reason, it reserves the right to make changes to the model
described for technical and/or commercial reasons. For
further information, contact an authorized dealer.
When it comes to service, remember that an authorized
dealer knows your vehicle best, has factory-trained
technicians and genuine MOPAR® parts, and cares about
your satisfaction.
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12 INTRODUCTION
WARNINGS AND CAUTIONS
This Owner’s Manual contains WARNINGS against oper-
ating procedures that could result in a collision, bodily injury
and/or death. It also contains CAUTIONS against proce -
dures that could result in damage to your vehicle. If you do
not read this entire Owner’s Manual, you may miss
important information. Observe all Warnings and Cautions.
VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to body
modifications or special equipment installed by van conver -
sion/camper manufacturers/body builders. U.S. residents
refer to the Warranty Information, Section 2.1.C. Canadian
residents refer to the “What Is Not Covered” section of the
Warranty Information. Such equipment includes video
monitors, VCRs, heaters, stoves, refrigerators, etc. For
warranty coverage and service on these items, contact the
applicable manufacturer. Operating instructions for the special equipment installed by
the conversion/camper manufacturer should also be
supplied with your vehicle. If these instructions are missing,
please contact an authorized dealer for assistance in
obtaining replacement documents from the applicable
manufacturer.
For information on the Body Builder’s Guide refer to
www.rambodybuilder.com
. This website contains dimen -
sional and technical specifications for your vehicle. It is
intended for Second Stage Manufacturer's technical support.
For service issues, contact an authorized dealer.
VEHICLE MODIFICATIONS/ALTERATIONS
WARNING!
Any modifications or alterations to this vehicle could
seriously affect its roadworthiness and safety and may
lead to a collision resulting in serious injury or death.
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GETTING TO KNOW YOUR VEHICLE 15
To Lock The Doors
Push and release the lock button on the key fob to lock all
doors. The turn signal lights will flash to acknowledge the
signal. If a door is open, the turn signal lights will flash at an
increased rate. This is to indicate that a door is still open.
Horn activation settings after a Radio Frequency (RF) lock
command can be adjusted manually. Refer to “Uconnect
Settings” in “Multimedia” for further information.
Locking Doors With A Key
1. Insert the key with either side up.
2. Turn the key to the right to lock the door.
3. Turn the key to the left to unlock the door.
Refer to “Dealer Service” in “Servicing And Maintenance”
for maintenance procedures.
Sound Horn With Lock
This feature will cause the horn to chirp when the doors are
locked with the key fob. This feature can be turned on or
turned off. To change the current setting, refer to “Uconnect
Settings” in “Multimedia” for further information.
Key Fob Battery Replacement
NOTE:
Perchlorate Material – special handling may apply. See
www.dtsc.ca.gov/hazardouswaste/perchlorate.
The recommended replacement battery is CR2032.
1. Push the mechanical key release button and release the mechanical key to access the battery case screw located on
the side of the key fob.
2. Rotate the screw located on the side of the key fob using a small screwdriver.
2
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GETTING TO KNOW YOUR VEHICLE 19
SENTRY KEY
The Sentry Key Immobilizer system prevents unauthorized
vehicle operation by disabling the engine. The system does
not need to be armed or activated. Operation is automatic,
regardless of whether the vehicle is locked or unlocked.
The system uses ignition keys which have an embedded elec-
tronic chip (transponder) to prevent unauthorized vehicle
operation. Therefore, only keys that are programmed to the
vehicle can be used to start and operate the vehicle.
NOTE:
A key which has not been programmed is also considered an
invalid key, even if it is cut to fit the ignition switch lock
cylinder for that vehicle.
If the vehicle security light is on after the key is placed in the
MAR (ACC/ON/RUN) position, it indicates that there is a
problem with the electronics. All of the keys provided with your new vehicle have been
programmed to the vehicle electronics.
Replacement Keys
Only keys that have been programmed to the vehicle elec
-
tronics can be used to start the vehicle. Once a Sentry Key has
been programmed to a vehicle, it cannot be programmed to
any other vehicle.
When having the Sentry Key Immobilizer System serviced,
bring all vehicle keys with you to an authorized dealer.
The Vehicle Identification Number (VIN) is required for
authorized dealer replacement of keys. Duplication of keys
may be performed at an authorized dealer. CAUTION!
• Always remove the Sentry Key from the vehicle and lock all doors when leaving the vehicle unattended.
• The Sentry Key Immobilizer system is not compatible with some aftermarket remote starting systems. Use of
these systems may result in vehicle starting problems
and loss of security protection.
2
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58 GETTING TO KNOW YOUR VEHICLE
Winter Operation
To ensure the best possible heater and defroster perfor-
mance, make sure the engine cooling system is functioning
properly and the proper amount, type, and concentration of
coolant is used. Refer to “Fluids And Lubricants” in “Tech -
nical Specifications” for proper coolant selection. Use of the
air recirculation mode during Winter months is not recom -
mended because it may cause window fogging.
Vacation/Storage
Any time you store your vehicle or keep it out of service (i.e.,
vacation) for two weeks or more, run the air conditioning
system at idle for about five minutes in fresh air with the
blower setting on high. This will ensure adequate system
lubrication to minimize the possibility of compressor
damage when the system is started again. Window Fogging

Vehicle windows tend to fog on the inside of the glass in mild,
rainy and/or humid weather. Windows may frost on the inside
of the glass in very cold weather. To clear the windows, select
Defrost or Mix mode and increase the front blower speed. Do
not use the Recirculation mode without Air Conditioning (A/C)
for long periods, as fogging may occur.

CAUTION!
Failure to follow these cautions can cause damage to the
heating elements:
• Use care when washing the inside of the rear window. Do not use abrasive window cleaners on the interior
surface of the window. Use a soft cloth and a mild
washing solution, wiping parallel to the heating
elements. Labels can be peeled off after soaking with
warm water.
• Do not use scrapers, sharp instruments, or abrasive window cleaners on the interior surface of the window.
• Keep all objects a safe distance from the window.
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