navigation RENAULT SCENIC 2008 J84 / 2.G LPN Radio Owner's Guide

86A-62
MR-372-J84-86A050$944.mif
V3
86A
RADIO
Fault finding - Fault Finding Chart
*LPN: Low Price Navigation
ALP 1 No dialogue with the LPN* computer
NOTESStart the engine.
Use the wiring diagrams Technical Note for Scénic II ph2, Espace IV ph2,
Trafic II ph2 or Kangoo 2.
Important: After activating the system, the delay before establishing dialogue can last
20 seconds.
Try the diagnostic tool on another vehicle.
Is dialogue possible with a computer?
YES NO
On the defective vehicle.
Check the voltage of the battery.
Check the condition and connection of the battery
connections.
Check the condition of the fuses.
Check:
–the connection between the diagnostic tool and
the diagnostic sensor (wiring in good condition),
–the connection between the diagnostic sensor
and the diagnostic socket (wiring in good
condition).
AFTER REPAIRCarry out a complete check with the diagnostic tool.
LPN_VC4_ALP1
MR-372-J84-86A050$944.mif
LPN RADIO
Vdiag No.: C4

86A-70
MR-372-J84-86A050$944.mif
V3
LPN RADIO
Vdiag No.: C4RADIO
Fault finding - Fault Finding Chart86A
ALP 5 CD read fault
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Ensure there are no present or stored faults.
Is the fault related to CD reading by the radio/
navigation computer or by the 6-CD changer?
By the radio/navigation
computer
Is the CD an MP3 CD?
YES
Try with another MP3 CD.
Has the fault disappeared?
YES
The defective CD is in poor condition or is not
compatible (only MP3 format is compatible).
By the 6 CD changer
NO
NOContact the Techline.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
LPN_VC4_ALP5
B

86A-72
MR-372-J84-86A050$944.mif
V3
LPN RADIO
Vdiag No.: C4RADIO
Fault finding - Fault Finding Chart86A
ALP 5
CONTINUED 2
Is the CD an audio CD?
YES NO
Try with another audio CD.
Has the fault disappeared?
YES NO
The defective CD is in
poor condition or is not
compatible.
Is the CD a cartographic map CD?
YES NO
Is the cartographic
map CD compatible
with "Carminat
Advanced
Navigation 2"?
(original version).
Contact the Techline.
The CD is not
compatible.
End of fault finding.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
B

86A-73
MR-372-J84-86A050$944.mif
V3
RADIO
Fault finding - Fault Finding Chart
LPN RADIO
Vdiag No.: C4
86A
*LPN: Low Price Navigation
ALP 6 Stuck on message Loading general map
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Ensure there are no present or stored faults.
Check for the cartographic map CD in the LPN* radio navigation computer.
After inserting the cartographic map CD into the LPN* radio navigation computer, check that the general map can
be loaded:
–message "Loading general map" displayed
–display (after 1 minute maximum) of the "progress percentage" pictogram (e.g.: 35%) in the lower status bar.
Note:
Loading may take between 30 and 60 minutes depending on the country.
Do not interrupt the loading process (by ejecting the CD, switching off the device, cutting + accessories
feed, etc.).
Loading is complete when the map appears.
Note:
If the loading process stops, try to eject the CD, clean it then re-insert it (see Driver's Handbook).
If the fault is still present, contact the Techline.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
LPN_VC4_ALP6

86A-80
MR-372-J84-86A050$944.mif
V3
LPN RADIO
Vdiag No.: C4RADIO
Fault finding - Fault Finding Chart86A
ALP 13 No navigation voice messages
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Ensure there are no present or stored faults.
Check that the sound from the radio is coming
through the front speakers.
Is the sound coming from the speakers?
YES
Check the voice guidance volume. To adjust it, press
the "REPEAT" button during a guidance procedure,
then the "+" or "-" buttons. The volume value is
displayed on the screen: "NAV VOL = X".
Is the "Voice messages" option active?
YES
Check that the volume is correctly set.
In the AUDIO settings menu (Audio settings button). Select the "volumes" then "NAV" menus and press the
+ button on the satellite several times to obtain at least volume 13.
Do your hear the: "+ loud" message?
YES
The fault is resolved
Customer misunderstanding.
NOApply ALP 10 No radio and/or CD sound.
NOActivate the option.
NO
AFTER REPAIRCarry out a complete check with the diagnostic tool.
LPN_VC4_ALP13

86A-83
MR-372-J84-86A050$944.mif
V3
LPN RADIO
Vdiag No.: C4RADIO
Fault finding - Fault Finding Chart86A
ALP 15 No traffic information messages on the screen
NOTESOnly consult this customer complaint after a complete check with the diagnostic
tool.
Ensure there are no present or stored faults.
Place the vehicle in an open area for 5 minutes with the system switched on.
Traffic information (TMC) is transmitted via the radio's FM band.
Switch on the traffic information function (see handbook).
Press the "SET" button to display the settings menu. Select "Navigation" then "Traffic information (TMC)" then
"Select service".
Use automatic selection to find the optimum service with the clearest reception (see handbook).
Is the system set to automatic selection?
YES NO
No TMC service can be decoded in the
geographical area:
–Either the vehicle is in a reception dead spot,
–or the country in question does not offer a service
decodable by the system.
End of fault finding.
Activate traffic information automatic selection (see
handbook).
Carry out a road test.
Has the fault disappeared?
NO
No TMC service can be decoded in the
geographical area:
–Either the vehicle is in a reception dead spot,
–or the country in question does not offer a service
decodable by the system.
If the fault is still present, apply ALP 3 Poor
guidance/Poor positioning/GPS fault.
YES
AFTER REPAIRCarry out a complete check with the diagnostic tool.
LPN_VC4_ALP15

86A-85
MR-372-J84-86A050$944.mif
V3
LPN RADIO
Vdiag No.: C4RADIO
Fault finding - Fault Finding Chart86A
ALP 17 The screen displays Connect a diagnostic tool
NOTESOnly consult this customer complaint after a complete check with the diagnostic
tool.
Ensure there are no present or stored faults.
The navigation computer configuration has not been carried out.
Configure the computer (see Configuration and programming).
Has the fault disappeared?
YES NO
End of fault finding.
Carry out a multiplex network test.
Are the tests correct?
YES NO
Contact the Techline.
Repair the defective
connections.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
LPN_VC4_ALP17

86A-86
MR-372-J84-86A050$944.mif
V3
LPN RADIO
Vdiag No.: C4RADIO
Fault finding - Fault Finding Chart86A
ALP 18 Telephone cannot be used with the Bluetooth function
NOTESOnly consult this customer complaint after a complete check with the diagnostic
tool.
Ensure there are no present or stored faults.
Check that Bluetooth mode is activated in the navigation and communication system.
Press the SET button and select the Telephone, Bluetooth option and Bluetooth connection menus.
Has the telephone been researched by Renault?
YES
Check that the telephone software on the telephone
is compatible with the vehicle's navigation and
communication system.
Consult the list of compatible phones on the
"RENAULT.net intranet" site.
Is the telephone software compatible with the
vehicle's navigation and communication
system?
YES
Activate the telephone's Bluetooth mode.
NOSuggest that the customer buy a telephone
approved by Renault.
List of compatible phones on the
"RENAULT.net intranet" site.
NOAsk the customer to contact the teleph one
vendor in order to install a software version
into the telephone that would be compatible
with the navigation and communication
system.
Refer to the phone's manual to activate its
Bluetooth mode.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
LPN_VC4_ALP18

86A-87
MR-372-J84-86A050$944.mif
V3
LPN RADIO
Vdiag No.: C4RADIO
Fault finding - Fault Finding Chart86A
ALP 18
CONTINUED 1
Match up the navigation and communication system
and the telephone.
Was the match successful?
YES
Check that the telephone does not require
confirmation before being connected to the
Bluetooth system.
If it does, respond that you wish to connect then
disable this function on the phone.
NO
Test the Bluetooth terminal on the
navigation computer.
Procedure for matching the communication
system and the telephone:
On the navigation and communication system:
–Press the SET button.
–Access the Telephone menu.
–Select the Bluetooth option line.
–Select the Save a Bluetooth telephone line.
On the telephone:
–Enter the menu to find a Bluetooth accessory.
–In the list of accessories found, select My CAR.
–Enter the PIN code given on the vehicle's
navigation display.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
B

86A-88
MR-372-J84-86A050$944.mif
V3
LPN RADIO
Vdiag No.: C4RADIO
Fault finding - Fault Finding Chart86A
ALP 18
CONTINUED 2
Check that the telephone is at the top of the
matched phones list (icon opposite its name).
Is the telephone at the top of the list?
YES
Try to match another telephone to the vehicle's
navigation and communication system.
Was the match successful?
YES
The customer's telephone is definitely the reason
why it does not work with the navigation and
communication system.
NOPut the telephone at the top of the list of
telephones matched to the navigation and
communication system.
NOIf the fault has not been solved, contact
Techline.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
B