TOYOTA HIGHLANDER HYBRID 2019 Owners Manual (in English)

4917-1. Maintenance and care
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Maintenance and care
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When using a car wash
If the door handle becomes wet while the electronic key is within the effective
range, the door may lock and unlock repeatedly. In that case, f ollow the fol-
lowing correction procedures to wash the vehicle:
● Place the key in a position 6 ft. (2 m) or more separate from t he vehicle
while the vehicle is being washed. (Take care to ensure that th e key is not
stolen.)
● Set the electronic key to battery-saving mode to disable the sm art key sys-
tem. ( P. 154)
■ Aluminum wheels
●Remove any dirt immediately by using a neutral detergent.
● Wash detergent off with water immediately after use.
● To protect the paint from damage, make sure to observe the following pre-
cautions.
• Do not use acidic, alkaline or abrasive detergent
• Do not use hard brushes
• Do not use detergent on the wheels when they are hot, such as after driv-
ing or parking in hot weather
■ Bumpers
Do not scrub with abrasive cleaners.

4927-1. Maintenance and care
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WARNING
■When washing the vehicle
Do not apply water to the inside of the engine compartment. Doing so may
cause the electrical components, etc. to catch fire.
■ When cleaning the windshield (veh icles with rain-sensing windshield
wipers)
● When the upper part of the windshield where the raindrop sensor is
located is touched by hand
● When a wet rag or similar is held close to the raindrop sensor
● If something bumps against the windshield
● If you directly touch the raindrop sensor body or if something bumps into
the raindrop sensor
■ Precautions regarding the exhaust pipe
Exhaust gasses cause the exhaust pipe to become quite hot.
When washing the vehicle, be careful not to touch the pipe unti l it has
cooled sufficiently, as touching a hot exhaust pipe can cause b urns.
■ Precaution regarding the rear bumper with Blind Spot Monitor (i f
equipped)
If the paint of the rear bumper is chipped or scratched, the sy stem may mal-
function. If this occurs, consult your Toyota dealer.
Set the wiper switch to off.
If the wiper switch is in “AUTO”, the wip-
ers may operate unexpectedly in the fol-
lowing situations, and may result in
hands being caught or other serious inju-
ries and cause damage to the wiper
blades.
Off

4937-1. Maintenance and care
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Maintenance and care
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NOTICE
■To prevent paint deterioration an d corrosion on the body and compo-
nents (aluminum wheels, etc.)
● Wash the vehicle immediately in the following cases:
• After driving near the sea coast
• After driving on salted roads
• If coal tar or tree sap is present on the paint surface
• If dead insects, insect droppings or bird droppings are presen t on the
paint surface
• After driving in an area contaminated with soot, oily smoke, mine dust, iron powder or chemical substances
• If the vehicle becomes heavily soiled with dust or mud
• If liquids such as benzene and gasoline are spilled on the pai nt surface
● If the paint is chipped or scratched, have it repaired immediat ely.
● To prevent the wheels from corroding, remove any dirt and store in a place
with low humidity when storing the wheels.
■ Cleaning the exterior lights
● Wash carefully. Do not use organic substances or scrub with a h ard brush.
This may damage the surfaces of the lights.
● Do not apply wax to the surfaces of the lights.
Wax may cause damage to the lenses.
■ When using an automatic car wash (vehicles with rain-sensing wi nd-
shield wipers)
Set the wiper switch to the off position.
If the wiper switch is in “AUTO”, the wipers may operate and th e wiper
blades may be damaged.
■ When using a high pressure car wash
Do not bring the nozzle tip close to boots (rubber or resin man ufactured
cover), connectors or the following parts. The parts may be damaged if they
come into contact with high-pressure water.
• Traction related parts
• Steering parts
• Suspension parts
• Brake parts

4947-1. Maintenance and care
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●Remove dirt and dust using a vacuum cleaner. Wipe dirty surface s
with a cloth dampened with lukewarm water.
● If dirt cannot be removed, wipe it off with a soft cloth dampen ed with
neural detergent diluted to approximately 1%.
Wring out any excess water from the cloth and thoroughly wipe o ff
remaining traces of detergent and water.
● Remove dirt and dust using a vacuum cleaner.
● Wipe off any excess dirt and du st with a soft cloth dampened wi th
diluted detergent.
Use a diluted water solution of approximately 5% neutral wool d etergent.
●Wring out any excess water from the cloth and thoroughly wipe o ff
all remaining traces of detergent.
● Wipe the surface with a dry, soft cloth to remove any remaining
moisture. Allow the leather to dry in a shaded and ventilated a rea.
● Remove dirt and dust using a vacuum cleaner.
● Wipe it off with a soft cloth da mpened with neutral detergent d iluted
to approximately 1%.
● Wring out any excess water from the cloth and thoroughly wipe o ff
remaining traces of detergent and water.
Cleaning and prot ecting the vehicle
interior
The following procedures will hel p protect your vehicle’s interior
and keep it in top condition:
Protecting the vehicle interior
Cleaning the leather areas
Cleaning the synthetic leather areas

4957-1. Maintenance and care
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Maintenance and care
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■Caring for leather areas
Toyota recommends cleaning the interior of the vehicle at least twice a year to
maintain the quality of the vehicle’s interior.
■ Shampooing the carpets
There are several commercial foaming-type cleaners available. U se a sponge
or brush to apply the foam. Rub in overlapping circles. Do not use water.
Wipe dirty surfaces and let them dry. Excellent results are obt ained by keep-
ing the carpet as dry as possible.
■ Seat belts
Clean with mild soap and lukewarm water using a cloth or sponge . Also
check the belts periodically for excessive wear, fraying or cut s.
WARNING
■Water in the vehicle
● Do not splash or spill liquid in the vehicle, such as on the floor, in the
hybrid battery (traction battery) air vents, and in the luggage compartment.
Doing so may cause the hybrid battery, electrical components, etc. to mal-
function or catch fire.
● Do not get any of the SRS components or wiring in the vehicle i nterior wet.
( P. 43)
An electrical malfunction may cause the airbags to deploy or no t function
properly, resulting in death or serious injury.
■ Cleaning the interior (esp ecially instrument panel)
Do not use polish wax or polish cleaner. The instrument panel m ay reflect
off the windshield, obstructing the driver’s view and leading t o an accident,
resulting in death or serious injury.

4967-1. Maintenance and care
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NOTICE
■Cleaning detergents
● Do not use the following types of detergent, as they may discol or the vehi-
cle interior or cause streaks or damage to painted surfaces:
• Non-seat portions: Organic substances such as benzene or gasol ine,
alkaline or acidic solutions, dye, and bleach
• Seats: Alkaline or acidic solutions, such as thinner, benzene, and alco-
hol
● Do not use polish wax or polish cleaner. The instrument panel’s or other
interior part’s painted surface may be damaged.
■ Preventing damage to leather surfaces
Observe the following precautions to avoid damage to and deterioration of
leather surfaces:
● Remove any dust or dirt from leather surfaces immediately.
● Do not expose the vehicle to direct sunlight for extended perio ds of time.
Park the vehicle in the shade, especially during summer.
● Do not place items made of vinyl, plastic, or containing wax on the uphol-
stery, as they may stick to the leather surface if the vehicle interior heats
up significantly.
■ Water on the floor
Do not wash the vehicle floor with water.
Vehicle systems such as the audio system may be damaged if wate r comes
into contact with electrical components such as the audio syste m above or
under the floor of the vehicle. Water may also cause the body to rust.
■ When cleaning the inside of the windshield
Do not allow glass cleaner to contact the lens. Also, do not to uch the lens.
( P. 288)
■ Cleaning the inside of the rear window and the rear quarter win dows
● Do not use glass cleaner to clean the rear window and the rear quarter
windows, as this may cause damage to the rear window defogger heater
wires or antenna. Use a cloth dampened with lukewarm water to g ently
wipe the window clean. Wipe the window in strokes running paral lel to the
heater wires or antenna.
● Be careful not to scratch or damage the heater wires or antenna .

497
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Maintenance and care
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7-2. Maintenance
General maintenance should be performed on a daily basis. This can
be done by yourself or by a Toyota dealer.
Scheduled maintenance should be performed at specified intervals
according to the maintenance schedule.
For details about maintenance items and schedules, refer to the “Sched-
uled Maintenance Guide” or “Owner’s Manual Supplement”.
You can perform som e maintenance procedures by yourself.
Please be aware that do-it-yourse lf maintenance may affect warranty
coverage.
The use of Toyota Repair Manuals is recommended.
For details about warranty coverage, see the separate “Owner’s Warranty
Information Booklet” or “Owner’s Manual Supplement”.
Maintenance requirements
To ensure safe and economical driving, day-to-day care and reg-
ular maintenance are essential. I t is the owner’s responsibility to
perform regular checks. Toyota recommends the following main-
tenance:
General maintenance
Scheduled maintenance
Do-it-yourself maintenance

4987-2. Maintenance
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■Repair and replacement
It is recommended that genuine Toyota parts be used for repairs to ensure
performance of each system. If non-Toyota parts are used in rep lacement or if
a repair shop other than a Toyota dealer performs repairs, conf irm the war-
ranty coverage.
■ Resetting the message indicating ma intenance is required (U.S.A. only)
After the required maintenance is performed according to the ma intenance
schedule, please reset the message.
To reset the message, follow the procedure described below:
Using the trip meter
Turn the power switch off with the trip meter A reading shown.
While pressing the trip meter reset button ( P. 110), turn the power switch
to the ON mode (do not start the hybrid system because otherwis e the
reset mode will be canceled).
Continue to press and hold the button until the trip meter disp lays “000000”.
Using the multi-information display
While the hybrid system operating, switch the multi-information display to
. ( P. 116)
Select “Maintenance System” on
of the multi-information display.
Select “Yes” on the “Maintenance System” screen.
“Initialization Completed” will be displayed on the multi-infor mation display
when the reset procedure has been completed.
■ Allow inspection and repairs to be performed by a Toyota dealer
●Toyota technicians are well-trained specialists and are kept up to date with
the latest service information. They are well informed about th e operations
of all systems on your vehicle.
● Keep a copy of the repair order. It proves that the maintenance that has
been performed is under warranty coverage. If any problem should arise
while your vehicle is under warranty, your Toyota dealer will p romptly take
care of it.
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4997-2. Maintenance
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Maintenance and care
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WARNING
■If your vehicle is no t properly maintained
Improper maintenance could result in serious damage to the vehi cle and
possible serious injury or death.
■ Handling of the 12-volt battery
● Engine exhaust, some of its constituents, and a wide variety of automobile
components contain or emit chemicals known to the State of California to
cause cancer and birth defects and other reproductive harm. Wor k in a
well ventilated area.
● Oils, fuels and fluids contained in vehicles as well as waste produced by
component wear contain or emit chemicals known to the State of Califor-
nia to cause cancer and birth defects or other reproductive har m. Avoid
exposure and wash any affected area immediately.
● 12-volt battery posts, terminals and related accessories contain lead and
lead compounds which are known to cause brain damage. Wash your
hands after handling. ( P. 517)

5007-2. Maintenance
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General maintenance
Listed below are the general maintenance items that should be
performed at the intervals specified in the “Owner’s Warranty
Information Booklet” or “Own er’s Manual Supplement/Sched-
uled Maintenance Guide”. It is recommended that any problem
you notice should be brought to the attention of your Toyota
dealer or qualified s ervice shop for advice.
Engine compartment
ItemsCheck points
Brake fluidIs the brake fluid at the correct level? ( P. 515)
CoolantIs the coolant at the correct level? (P. 513)
Engine oilIs the engine oil at the correct level? (P. 510)
Exhaust systemThere should not be any fumes or strange
sounds.
Radiator/condenserThe radiator and condenser should be free from
foreign objects. (P. 514)
Washer fluidIs there sufficient washer fluid? (P. 516)