TOYOTA PRIUS PRIME 2021 Owners Manual (in English)

PRIUS PRIME_OM_OM47D71U_(U)
1812-2. Charging
2
Plug-in hybrid system
The error warning indicator on the CCID (Charging Circuit Interrupting
Device) flashes.
Electrical leakage detection
function or self- diagnostic
function operates and power
is cut off
When the voltage is insufficient, the error
warning indicator may flash when there is
noise interference. Perform a reset and con-
nect to a proper power source. (P. 118)
If charging does not start, immediately stop
charging and contact your Toyota dealer.
Charging indicator does not illuminate, even though charging connector
is connected.
The plug is not properly con-
nected to the outletCheck whether the plug is properly con-
nected to the outlet.
Charging connector is not
securely connected to
charging inlet
Check the connection status of the charging
connector.
• When connecting the charging connec-
tor, make sure not to touch the latch
release button. Insert the charging con-
nector securely until you hear a click. The
charging connector may not be connected
correctly if the latch release button is
pressed while inserting.
• After connecting the charging connector,
check that the latch release button is not
pressed and the charging indicator is
turned on.
If the charging indicator does not illuminate,
even though the charging connector is
securely connected, there may be a mal-
function in the system. Immediately stop
charging and contact your Toyota dealer.
Hybrid battery (traction bat-
tery) is already fully chargedWhen the hybrid battery (traction battery) is
fully charged, charging is not performed.
The charger does not oper-
atePlease contact the facility manager when
there is a problem with charger.
Likely causeCorrection procedure

182
PRIUS PRIME_OM_OM47D71U_(U)
2-2. Charging
*: Refer to P. 114 for details regarding charging indicator illumination and
flashing.
Refer to the following table and carry out the appropriate correction
procedure.
Charging indicator flashes and charging cannot be carried out.
When charging indicator
flashes
*:
Charge schedule is regis-
tered
When you wish to charge according to the
charging schedule, wait until the set time.
To start charging, set “Charge Now” to “On”.
(P. 166, 175)
When charging indicator rap-
idly flashes
*:
Malfunction occurred in an
external power source or the
vehicleStart the hybrid system and follow the
instructions displayed by the message on
the multi-information display. (P. 185)
When charging schedule function does not operate normally
Likely causeCorrection procedure
Cannot charge at desired time
Vehicle clock is not properly
adjustedCheck the clock settings and adjust it to the
proper time. (P. 197)
The vehicle calendar is not
set correctly.Check the calendar setting and set it to the
correct date. (P. 199)
Charging cable is not con-
nected to vehicleBefore using the charging schedule, con-
nect the charging cable.
Incorrect charging mode
selected
Check the charging mode setting. (P. 1 5 7 )
When the charging mode is “Start”, charging
starts at the set time, but when it is “Depar-
ture”, charging is completed by the set time.
(The charging start time is automatically
controlled by the system.)
Cannot change charging schedule from smartphone application (vehi-
cles with 11.6-inch display)
*
Smartphone is outside its
coverage areaCheck the signal strength. If the smart-
phone is outside its coverage area, move to
a place with a better signal.
Likely causeCorrection procedure

PRIUS PRIME_OM_OM47D71U_(U)
1832-2. Charging
2
Plug-in hybrid system
Charging starts, even though charge schedule is registered
“Charge Now” is set to “On”
When charging according to the charging
schedule, set “Charge Now” to “Off”.
(P. 166, 175)
Charge schedule is set to
“Off”Check that charge schedule is not set to
“Off”. (P. 164, 174)
Charging mode is set to
“Departure” and schedule
departure time is close to
current timeWhen the system determines that there is
no time to finish charging by the set sched-
uled departure time, it starts charging.
Check the charge schedules.
Charging cable was
removed and reinserted
while charging indicator was
flashingIf the charging cable is removed and rein-
serted while the charging indicator is flashing,
the charging schedule is canceled (P. 149).
Temporarily remove the charging cable, and
then reconnect it.
The Remote Air Conditioning
System was operated
When the Remote Air Conditioning System
is operated, the system will start charging,
even if the charge schedule is registered. To
carry out charging using the charging
schedule, stop the Remote Air Conditioning
System, and then reconnect the charging
cable.
“Traction Battery Heater”
(P. 135) operated
When the charging mode is set to “Depar-
ture”, “Traction Battery Heater” may operate
before charging starts. Check the status of
the charging indicator. (P. 114)
Outside temperature is low
and hybrid battery (traction
battery) warming control
(P. 136) operated
(Alaska and Canada only)When hybrid battery (traction battery)
warming control operates, the charging
schedule are ignored and charging starts. In
order to protect the hybrid battery (traction
battery), allow charging to continue.
Likely causeCorrection procedure

184
PRIUS PRIME_OM_OM47D71U_(U)
2-2. Charging
*: In order to use the smartphone application, it is necessary to apply to
Entune App Suite.
For details about Entune App Suite, refer to http://www.toyota.com/entune/.
Charging ends earlier than time set in “Departure”
Charging end time does not
match estimated end time
due to condition of power
source or outside tempera-
tureIf sudden changes in temperature or
changes in the condition of the power
source occur while charging, charging may
end earlier than the time estimated by the
system.
Charging is not complete, even though it is time set in “Departure”
“Climate Prep” is set to “On”
When “Climate Prep” is set to “On”, the air
conditioning operates until the set departure
time. Therefore, charging may not complete
by the set time due to charging conditions.
To have the hybrid battery (traction battery)
fully charged, allow charging to continue.
Charging end time does not
match estimated end time
due to condition of power
source or outside tempera-
tureIf sudden changes in temperature or
changes in the condition of the power
source occur while charging, charging may
not end exactly at the time estimated by the
system.
Charging does not start, even though it is time set in “Start”
Charging cable was con-
nected after set timeConnect the charging cable before the time
set in “Start”.
Likely causeCorrection procedure

PRIUS PRIME_OM_OM47D71U_(U)
1852-2. Charging
2
Plug-in hybrid system
When the hybrid system is started
after charging, a message is dis-
played in the multi-information dis-
play.
When this occurs, follow the
instructions displayed on the
screen.
When charging-related message is displayed
Likely causeCorrection procedure
If “Charging Stopped Due to Pulled Charging Connector” is shown
Charging connector is
removed while charging
When the charging connector is removed
while charging, charging stops. If you want
to fully charge the hybrid battery (traction
battery), reconnect the charging connector.
After the hybrid battery (trac-
tion battery) is fully charged,
the charging connector is
removed while the hybrid
battery (traction battery) is
being recharged again
because electricity-consum-
ing functions
* have been
used and the remaining
charge is now reduced.
*: Electricity is consumed
when operating “Traction
Battery Heater” (P. 135),
the air conditioning-linked
function (P. 157) or
Remote Air Conditioning
System (P. 535).

186
PRIUS PRIME_OM_OM47D71U_(U)
2-2. Charging
If “Charging Stopped Due to Pulled Charging Connector” is shown
Charging connector is not
securely connected
Check the connection status of the charging
connector.
• When connecting the charging connec-
tor, make sure not to touch the latch
release button. Insert the charging con-
nector securely until you hear a click. The
charging connector may not be connected
correctly if the latch release button is
pressed while inserting.
• After connecting the charging connector,
check that the latch release button is not
pressed and the charging indicator is
turned on.
If charging cannot be carried out, even
though the proper procedures were fol-
lowed, have the vehicle inspected by your
Toyota dealer.
Latch release button of
charging connector was
pressed while chargingWhen the latch release button is pressed
while charging, charging stops. To continue
charging, reconnect the charging connector.
If “Charging Complete Limited Due to Battery Temp” is shown
Charging was stopped to
protect the hybrid battery
(traction battery) as it contin-
ued to remain hot for a cer-
tain period of time.Allow the hybrid battery (traction battery) to
cool down and perform charging again if the
charging amount has not reached the
desired amount.
Likely causeCorrection procedure

PRIUS PRIME_OM_OM47D71U_(U)
1872-2. Charging
2
Plug-in hybrid system
If “Charging Stopped Check Charging Source” is shown (1)
Problem in power supply
from external power source
Check the following items.
• Plug is not disconnected
• Power source indicator on the CCID
(Charging Circuit Interrupting Device) is
illuminated
• The circuit breaker has not tripped
If there is no problem with any of the above
items, there may be a problem with the out-
let of the building. Contact an electrician
and request an inspection. (Contact the
facility manager of the charging station
when there is a problem with charging sta-
tion.)
If charging cannot be carried out, even
though there is no problem with the power
source path, there may be a malfunction in
the system. Have the vehicle inspected by
your Toyota dealer.
Furthermore, if the error warning indicator
on the CCID (Charging Circuit Interrupting
Device) is flashing, there may be an electri-
cal leakage. Consult your Toyota dealer.
Charger has stopped
charging
• Charging may be canceled by an interrup-
tion of power supply depending on specifi-
cations of a charger. Refer to the
instructions of the charger.
• When charging is stopped using the
charger
• Equipment with charging schedule func-
tion
• Equipment that is not compatible with
the charging schedule function of the
vehicle
• Check if it is possible to charge with the
charging cable equipped to the vehicle.
If charging cannot be carried out, even
when using the genuine charging cable,
consult your Toyota dealer.
Likely causeCorrection procedure

188
PRIUS PRIME_OM_OM47D71U_(U)
2-2. Charging
If “Charging Stopped Check Charging Source” is shown (2)
Charger is not compatible
with vehicleCheck if it is possible to charge with the
charging cable equipped to the vehicle.
If charging cannot be carried out, even
when using the genuine charging cable,
consult your Toyota dealer.
Charger has stopped
charging
If “Charging Stopped Check Charging Source” is shown (3)
Problem in power supply
from external power source
Check the following items.
• Plug is securely inserted
• Extension cord is not used and outlet is
not overloaded
• Connected to a dedicated power line
• Electrical leakage has occurred or not
If there is no problem with any of the above
items, there may be a problem with the out-
let of the building. Contact an electrician to
request an inspection.
If charging cannot be carried out, even
though there is no problem with the power
source path, there may be a malfunction in
the system. Have the vehicle inspected by
your Toyota dealer.
Charger has stopped
charging
Check if it is possible to charge with the
charging cable equipped to the vehicle.
If charging cannot be carried out, even
when using the genuine charging cable,
consult your Toyota dealer.
Likely causeCorrection procedure

PRIUS PRIME_OM_OM47D71U_(U)
1892-2. Charging
2
Plug-in hybrid system
If “Charging Stopped High Energy Use See Owner’s Manual” is shown
Power is being consumed by
electrical components of
vehicle
Check the following items, and then carry
out charging again.
• If the headlights and audio are turned on,
turn them off.
• Turn the power switch off.
If charging cannot be carried out, even after
performing the above, the auxiliary battery
may not be sufficiently charged. Operate
the hybrid system for approximately 15 min-
utes or more to charge the auxiliary battery.
If “Charging System Malfunction See Owner’s Manual” is shown
Malfunction occurred in
charging systemHave the vehicle inspected by your
Toyota dealer.
If “The Traction Battery became low temperature System put priority on
charging to preserve battery condition” is shown (Alaska and Canada
only)
The Hybrid battery (traction
battery) warming control was
operated (P. 136)
When the hybrid battery (traction battery)
warning control operates, the charging
schedule is not used and charging is per-
formed. This is a control to protect the
hybrid battery (traction battery), and not a
malfunction.
Likely causeCorrection procedure

190
PRIUS PRIME_OM_OM47D71U_(U)
2-2. Charging