service TOYOTA RAV4 2019 Owners Manual (in English)

5TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
Type B: Function achieved by using DCM and the system
.................................... 492
Type C: Function achieved by using DCM .................. 493
Type D: Function achieved by using DCM and a smart-
phone .......................... 495
5-17.Toyota Entune operation Toyota Entune App Suite Connect ......... ..............497
5-18.Entune settings Toyota Entune App Suite Connect settings ......... 501
6-1. Using the air conditioning
system and defogger
Manual air conditioning sys- tem .............................. 504
Automatic air conditioning system ......................... 509
Heated steering wheel/seat heaters/seat ventilators 516
6-2. Using the interior lights Interior lights list ............ 519
6-3. Using the storage features List of storage features . 522
Luggage compartment fea- tures ............................ 526
6-4. Using the other interior fea- tures
Other interior features ... 530
Garage door opener...... 5417-1. Maintenance and care
Cleaning and protecting the vehicle exterior ............ 550
Cleaning and protecting the vehicle interior ............. 553
7-2. Maintenance Maintenance requirements.................................... 556
General maintenance .... 557
Emission inspection and maintenance (I/M) programs
.................................... 560
7-3. Do-it-yourself maintenance Do-it-yourself service precau-tions ............................. 561
Hood .............................. 563
Positioning a floor jack .. 564
Engine compartment ..... 566
Tires .............................. 573
Tire inflation pressure .... 585
Wheels .......................... 587
Air conditioning filter ...... 589
Wiper insert replacement .................................... 591
Wireless remote control/elec- tronic key battery ......... 594
Checking and replacing fuses .................................... 597
Light bulbs ..................... 599
8-1. Essential information Emergency flashers....... 612
6Interior features
7Maintenance and care
8When trouble arises

9
Anti-lock brake system
 SRS airbag system
 Seat belt pretensioner system
Be sure to check with your Toy-
ota dealer for precautionary
measures or special instructions
regarding installation of a mobile
two-way radio system.
The vehicle is equipped with
sophisticated computers that will
record certain data, such as:
The recorded data varies
according to the vehicle grade
level and options with which it is
equipped. These computers do
not record conversations or
sounds, and only record images
outside of the vehicle in certain
situations.
• Engine speed/ Electric motor speed (traction motor speed)
• Accelerator status
• Brake status
• Vehicle speed
• Operation status of the driving assist systems, such as the
ABS and pre-collision system
• Images from the front camera (available only when certain
safety systems are activated,
which varies depending on
the vehicle specifications).
 Data Transmission
Your vehicle may transmit the data
recorded in these computers to
Toyota without notification to you.
Data usage
Toyota may use the data recorded
in this computer to diagnose mal-
functions, conduct research and
development, and improve quality.
Toyota will not disclose the
recorded data to a third party
except:
• With the consen t of the vehicle
owner or with the consent of the
lessee if the vehicle is leased
• In response to an official request by the police, a court of law or a
government agency
• For use by Toyota in a lawsuit
• For research purposes where the data is not tied to a specific vehi-
cle or vehicle owner
 Recorded image information
can be erased by your Toyota
dealer.
The image recording function can
be disabled.
However, if the function is disabled,
data from when t he pre-collision
system operates will not be avail-
able.
 To learn more about the vehi-
cle data collected, used and
shared by Toyota, please visit
www.toyota.com/privacyvts/
.
If your Toyota has Safety Con-
nect and if you have subscribed
to those services, please refer to
the Safety Connect Telematics
Vehicle data recordings
Usage of data collected
through Safety Connect
(U.S.mainland only)

10
Subscription Service Agreement
for information on data collected
and its usage.
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an
air bag deployment or hitting a
road obstacle, data that will
assist in understanding how a
vehicle’s systems performed.
The EDR is designed to record
data related to vehicle dynamics
and safety systems for a short
period of time, typically 30 sec-
onds or less.
The EDR in this vehicle is
designed to record such data
as:
How various systems in your
vehicle were operating;
 Whether or not the driver and
passenger safety belts were
buckled/fastened;
 How far (if at all) the driver
was depressing the accelera-
tor and/or brake pedal; and,
 How fast the vehicle was trav-
eling.
These data can help provide a
better understanding of the cir-
cumstances in which crashes
and injuries occur.
NOTE: EDR data are recorded by your vehicle only if a non-triv-
ial crash situation occurs; no
data are recorded by the EDR
under normal driving conditions
and no personal data (e.g.,
name, gender, age, and crash
location) are recorded. How-
ever, other parties, such as law
enforcement, could combine the
EDR data with the type of per-
sonally identifying data rou-
tinely acquired during a crash
investigation.
To read data recorded by an
EDR, special equipment is
required, and access to the
vehicle or the EDR is needed. In
addition to the vehicle manufac-
turer, other parties, such as law
enforcement, that have the spe-
cial equipment, can read the
information if they have access
to the vehicle or the EDR.

Disclosure of the EDR data
Toyota will not disclose the data
recorded in an EDR to a third party
except when:
• An agreement from the vehicle’s
owner (or the lessee for a leased
vehicle) is obtained
• In response to an official request by the police, a court of law or a
government agency
• For use by Toyota in a lawsuit
However, if necessary, Toyota may:
• Use the data for research on vehicle safety performance
• Disclose the data to a third party for research pur poses without
Event data recorder

351-1. For safe use
1
For safety and security
Driver airbag
Front passenger occupant classification system (ECU and sen-
sors)
Knee airbag
SRS warning light
Airbag sensor assembly
Your vehicle is equipped with ADVANCED AIRBAGS designed
based on the US motor vehicle safety standards (FMVSS208). The
airbag sensor assembly (ECU) cont rols airbag deployment based on
information obtained from the sensors etc. shown in the system
components diagram above. This in formation includes crash sever-
ity and occupant information. As the airbags deploy, a chemical
reaction in the inflators quickly fills the airbags with non-toxic gas to
help restrain the motion of the occupants.
■If the SRS airbags deploy
(inflate)
●Slight abrasions, burns, bruising
etc., may be sustained from SRS
airbags, due to the extremely high
speed deployment (inflation) by
hot gases.
●A loud noise and white powder will
be emitted.
●Parts of the airbag module (steer-
ing wheel hub, airbag cover and
inflator) as well as the front seats,
parts of the front and rear pillars,
and roof side rails, may be hot for
several minutes. T he airbag itself
may also be hot.
●The windshield may crack.
●The brakes and st op lights will be
controlled automatically. ( P.362)
●The interior lights will turn on auto-
matically. ( P.520)
●The emergency flashers will turn
on automatically. ( P.612)
●Fuel supply to the engine will be
stopped. (P.621)
●For Safety Connect subscribers, if
any of the followin g situations occur, the system is designed to
send an emergency call to the
response center, notifying them of
the vehicle’s location (without
needing to push the “SOS” button)
and an agent will attempt to speak
with the occupants to ascertain
the level of emergency and assis-
tance required. If the occupants
are unable to communicate, the
agent automatically treats the call
as an emergency and helps to dis-
patch the necessary emergency
services. (
P. 6 5 )
• An SRS airbag is deployed.
• A seat belt pretensioner is acti- vated.
• The vehicle is involved in a severe rear-end collision.
■SRS airbag deployment condi-
tions (SRS front airbags)
●The SRS front airbags will deploy
in the event of an impact that
exceeds the set threshold level
(the level of forc e corresponding
to an approximately 12-18 mph
[20-30 km/h] frontal collision with
a fixed wall that does not move or
deform).
However, this threshold velocity will
N
O
P
Q
R

651-3. Emergency assistance
1
For safety and security
1-3.Emergency assistance
*: If equipped
Microphone
“SOS” button
LED light indicators
Safety Connect*
Safety Connect is a sub-
scription-based telematics
service that uses Global
Positioning System (GPS)
data and embedded cellular
technology to provide
safety and security features
to subscribers. Safety Con-
nect is supported by Toy-
ota’s designated response
center, which operates 24
hours per day, 7 days per
week.
Safety Connect service is
available by subscription on
select, telematics hardware-
equipped vehicles.
By using the Safety Connect
service, you are agreeing to
be bound by the Telematics
Subscription Service Agree-
ment and its Terms and
Conditions, as in effect and
amended from time to time,
a current copy of which is
available at Toyota.com in
the United States,
Toyotapr.com in Puerto Rico
and Toyota.ca in Canada. All
use of the Safety Connect
service is subject to such
then-applicable Terms and
Conditions.
System components
A
B
C

661-3. Emergency assistance
■Certification for the Safety Connect
Subscribers have the following
Safety Connect services avail-
able:
Automatic Collision Notifica-
tion
*
Helps drivers receive necessary
response from emergency service
providers. ( 
P. 6 8)
*: U.S. Patent No. 7,508,298 B2
Stolen Vehicle Location
Helps drivers in the event of vehicle
theft. (
P. 6 8)
Emergency Assistance Button
Services

671-3. Emergency assistance
1
For safety and security
(“SOS”)
Connects drivers to response-cen-
ter support. (
P. 6 8)
Enhanced Roadside Assis-
tance
Provides drivers various on-road
assistance. ( 
P. 6 9)
After you have signed the
Telematics Subscription Service
Agreement and are enrolled,
you can begin receiving ser-
vices.
A variety of subscription terms
are available for purchase. Con-
tact your Toyota dealer, call the
following appropriate Safety
Connect response center or
push the “SOS” button in your
vehicle for further subscription
details.
The United States
1-855-405-6500
Canada
1-888-869-6828
Puerto Rico
1-877-855-8377
■Safety Connect Services Infor-
mation
●Phone calls using the vehicles
Bluetooth® technology will not be
possible during Safety Connect.
●Safety Connect is available begin-
ning Fall 2009 on select Toyota
models (in the contiguous United
States only). Contact with the
Safety Connect response center is dependent upon
the telematics
device being in operative condi-
tion, cellular connection availabil-
ity, and GPS satellite signal
reception, which can limit the abil-
ity to reach the response center or
receive emergency service sup-
port. Enrollment and Telematics
Subscription Service Agreement
are required. A variety of subscrip-
tion terms are available; charges
vary by subscription term selected
and location.
●Automatic Collision Notification,
Emergency Assistance and Stolen
Vehicle Location are available in
the United States, including
Hawaii and Alaska , Puerto Rico
and Canada, and Enhanced
Roadside Assist ance are avail-
able in the United States, Puerto
Rico and Canada.
●Automatic Collision Notification,
Emergency Assistance, Stolen
Vehicle and Enhanced Road
Assistance are not available in the
U.S. Virgin Islands.
For vehicles first sold in the U.S.
Virgin Islands, no Safety Connect
services will function in or outside
the U.S. Virgin Islands.
●Safety Connect services are not
subject to section 255 of the Tele-
communications Act and the
device is not TTY compatible.
■Languages
The Safety Connect response cen-
ter will offer suppor t in multiple lan-
guages. The Safety Connect system
will offer voice prom pts in English,
Spanish, and French. Please indi-
cate your language of choice when
enrolling.
■When contacting the response
center
You may be unable to contact the
response center if the network is
busy.
Subscription

681-3. Emergency assistance
When the engine switch is
turned to ON, the red indicator
light comes on for 2 seconds
then turns off. Afterward, the
green indicator light comes on,
indicating that the service is
active.
The following indicator light pat-
terns indicate specific system
usage conditions:
Green indicator light on =
Active service
 Green indicator light flashing
= Safety Connect call in pro-
cess
 Red indicator light (except at
vehicle start-up) = System
malfunction (contact your Toy-
ota dealer)
 No indicator light (off) =
Safety Connect service not
active
■Automatic Collision Notifi-
cation
In case of either airbag deploy-
ment or severe rear-end colli-
sion, the system is designed to
automatically call the response
center. The responding agent
receives the vehicle’s location
and attempts to speak with the
vehicle occupants to assess the level of emergency. If the occu-
pants are unable to communi-
cate, the agent automatically
treats the call as an emergency,
contacts the nearest emer-
gency services provider to
describe the situation, and
requests that assistance be sent
to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local
authorities to assist them in
locating and recovering the
vehicle. After filing a police
report, call the Safety Connect
response center at 1-855-405-
6500 in the United States, 1-
877-855-8377 in Puerto Rico or
1-888-869-6828 in Canada, and
follow the prompts for Safety
Connect to initiate this service.
In addition to assisting law
enforcement with recovery of a
stolen vehicle, Safety-Connect-
equipped vehicle location data
may, under certain circum-
stances, be shared with third
parties to locate your vehicle.
Further information is available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
■Emergency Assistance But-
ton (“SOS”)
In the event of an emergency on
the road, push the “SOS” button
to reach the Safety Connect
response center. The answer-
Safety Connect LED light
Indicators
Safety Connect services

691-3. Emergency assistance
1
For safety and security
ing agent will determine your
vehicle’s location, assess the
emergency, and dispatch the
necessary assistance required.
If you accidentally press the “SOS”
button, tell the response-center
agent that you are not experiencing
an emergency.
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Enhanced
Roadside Assistance services
and their limitations, please see
the Safety Connect Terms and
Conditions, which are available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
Important! Read this informa-
tion before using Safety Con-
nect.
■Exposure to radio fre-
quency signals
The Safety Connect system
installed in your vehicle is a low- power radio transmitter and
receiver. It receives and also
sends out radio frequency (RF)
signals.
In August 1996, the Federal
Communications Commission
(FCC) adopted RF exposure
guidelines with safety levels for
mobile wireless phones. Those
guidelines are consistent with
the safety standards previously
set by the following U.S. and
international standards bodies.

ANSI (American National
Standards Institute) C95.1
[1992]
 NCRP (National Council on
Radiation Protection and
Measurement) Report 86
[1986]
 ICNIRP (International Com-
mission on Non-Ionizing Radi-
ation Protection) [1996]
Those standards were based on
comprehensive and periodic
evaluations of the relevant sci-
entific literature. Over 120 scien-
tists, engineers, and physicians
from universities, and govern-
ment health agencies and
industries reviewed the avail-
able body of research to
develop the ANSI Standard
(C95.1).
The design of Safety Connect
complies with the FCC guide-
lines in addition to those stan-
dards.
Safety information for
Safety Connect

1874-1. Before driving
4
Driving
Vectoring AWD system: 6110 lb.
(2770 kg)
Vehicles with Dynamic Torque Vec-
toring AWD system: 6205 lb. (2815
kg)
With towing package
8205 lb. (3725 kg)
 The gross vehicle weight
must never exceed the
GVWR indicated on the Certi-
fication Regulation Label.
 The gross axle weight on
each axle must never exceed
the GAWR indicated on the
Certification Regulation Label.
 If the gross trailer weight is
over the unbraked TWR,
trailer service brakes are
required.
 Vehicles with towing package:
If the gross trailer weight is
over 2000 lb. (907 kg), a sway
control device with sufficient
capacity is required.
Confirm that the gross trailer
weight, gross combination weight, gross vehicle weight,
gross axle weight and tongue
weight are all within the limits.
■GCWR*
Without towing package
Vehicles without Dynamic
Torque Vectoring AWD system:
6110 lb. (2770 kg)
Vehicles with Dynamic Torque
Vectoring AWD system: 6205 lb.
(2815 kg)
With towing package
8205 lb. (3725 kg)
*: These models meet the tow-vehi- cle trailering requirement of SAE
International per SAE J2807.
■TWR*
Without towing package
1500 lb. (680 kg)
With towing package
3500 lb. (1590 kg)
*: These models meet the tow-vehi- cle trailering requirement of SAE
International per SAE J2807.
■Unbraked TWR*
1000 lb. (450 kg)
*: These models meet the tow-vehi-cle trailering requirement of SAE
International per SAE J2807.
 A recommended tongue
weight varies in accordance
with the types of trailers or
towing as described below.
GCWR, TWR and
Unbraked TWRTrailer Tongue Weight