TOYOTA RAV4 HYBRID 2020 Owners Manual (in English)

721
Index
What to do if... (Trouble-shooting) .................. 722
Alphabetical Index ...... 725

722What to do if... (Troubleshooting)
1-1.What to do if... (Troubleshooting)What to do if... (Troubleshooting)
If you lose your keys or
mechanical keys, new genu-
ine keys or mechanical keys
can be made by your Toyota
dealer. ( P.661)
 Vehicles with smart key sys-
tem:
If you lose your electronic
keys, the risk of vehicle theft
increases significantly. Con-
tact your Toyota dealer imme-
diately. ( P.661)
 Is the key battery weak or
depleted? ( P.613)
 Vehicles with smart key sys-
tem:
Is the power switch in ON?
When locking the doors, turn
the power switch off.
( P.216) 
Vehicles with smart key sys-
tem:
Is the electronic key left inside
the vehicle?
When locking the doors,
make sure that you have the
electronic key on your person.
 The function may not operate
properly due to the condition
of the radio wave. ( P.125,
149)
 Is the child-protector lock set?
The rear door cannot be
opened from inside the vehi-
cle when the lock is set. Open
the rear door from outside
and then unlock the child-pro-
tector lock. ( P.132)
 Is the shift lever in P?
( P.210)
 Is the 12-volt battery dis-
charged? ( P.665)
 Did you press the power
If you have a problem,
check the following before
contacting your Toyota
dealer.
The doors cannot be
locked, unlocked, opened
or closed
You lose your keys
The doors cannot be
locked or unlocked
The rear door cannot be
opened
If you think something is
wrong
The hybrid system does
not start (vehicles without
smart key system)
The hybrid system does
not start (vehicles with
smart key system)

723What to do if... (Troubleshooting)
switch while firmly depress-
ing the brake pedal?
(P.212)
 Is the shift lever in P?
( P.212)
 Is the electronic key any-
where detectable inside the
vehicle? ( P.148)
 Is the steering wheel
unlocked? ( P.213)
 Is the electronic key battery
weak or depleted?
In this case, the hybrid sys-
tem can be started in a tem-
porary way. ( P.664)
 Is the 12-volt battery dis-
charged? ( P.665)
 Is the power switch in ON?
If you cannot release the shift
lever by depressing the brake
pedal with the power switch in
ON ( P.221)
 Vehicles without smart key
system:
It is locked to prevent theft of
the vehicle if the key is
removed from the power
switch. ( P.210)
 Vehicles with smart key sys- tem:
It is locked automatically to
prevent theft of the vehicle.
(
P.213)
 Is the window lock switch
pressed?
The power window except for
the one at the driver’s seat
cannot be operated if the win-
dow lock switch is pressed.
( P.178)
 The auto power off function
will be operated if the vehicle
is left in ACC or ON (the
hybrid system is not operat-
ing) for a period of time.
( P.216)
 The seat belt reminder light is
flashing
Are the driver and the passengers
wearing the seat belts? ( 
P. 6 4 3)
The parking brake indicator is
on
Is the parking br ake released?
( 
P.224)
Depending on the situation,
The shift lever cannot be
shifted from P even if you
depress the brake pedal
The steering wheel can-
not be turned after the
hybrid system is stopped
The windows do not open
or close by operating the
power window switches
The power switch is
turned off automatically
(vehicles with smart key
system)
A warning buzzer sounds
during driving

724What to do if... (Troubleshooting)
other types of warning buzzer
may also sound. (P.636, 647)
 Did anyone inside the vehicle
open a door during setting the
alarm?
The sensor detects it and the
alarm sounds. ( P.85)
To stop the alarm, turn the power
switch to ON or start the hybrid sys-
tem.
 Is the message displayed on
the multi-information display?
Check the message on the
multi-information display.
( P.647)
 When a warning light turns on
or a warning message is dis-
played, refer to P.636, 647.
 Stop the vehicle in a safe
place and replace the flat tire with the spare tire. (
P.651)
 Try the procedure for when
the vehicle becomes stuck in
mud, dirt, or snow. ( P.674)
An alarm is activated and
the horn sounds (if
equipped)
A warning buzzer sounds
when leaving the vehicle
A warning light turns on
or a warning message is
displayed
When a problem has
occurred
If you have a flat tire
The vehicle becomes
stuck

725Alphabetical Index
Alphabetical Index
A
A/C ........................................... 520Air conditioning filter ............. 604
Automatic air conditioning sys-tem ..................................... 520
Eco air conditioning mode .... 521
Front seat concentrated airflow mode (S-FLOW) ................. 524
ABS (Anti-lock Brake System) ............................................... 368Function ............................... 368
Warning light ........................ 638
ACA (Active Cornering Assist) ............................................... 368
Active Cornering Assist (ACA) ............................................... 368
Adaptive Front-lighting System (AFS)...................................... 231
AFS (Adaptive Front-lighting System) ................................. 231
Airbags ...................................... 35 Airbag operating conditions.... 37
Airbag precautions for your child............................................. 40
Airbag warning light.............. 638
Correct driving posture ........... 29
Curtain shield airbag operating conditions ............................. 38
Curtain shield airbag precautions ............................................. 40
Front passenger occupant clas- sification system ................... 45
General airbag precautions .... 40
Locations of airbags ............... 35
Modification and disposal of air- bags ..................................... 43
Seat cushion airbag ............... 35
Side airbag operating conditions ............................................. 38
Side airbag precautions ......... 40 Side and curtain shield airbags
operating conditions .............38
Side and curtain shield airbags precautions ...........................40
SRS airbags ...........................35
SRS warning light .................638
Air conditioning filter .............604
Air conditioning system.........520 Air conditioning filter .............604
Automatic air conditioning sys-tem .....................................520
Eco air conditioning mode ....521
Front seat concent rated airflow
mode (S-FLOW) .................524
Alarm .........................................85 Alarm ......................................85
Warning buzzer ....................636
AM/FM/SiriusXM (SXM) radio Refer to the tabl e below to iden-
tify the problem and take the
suggested corrective action 440
AM ............................................435
Anchor brackets ... ..............54, 63
Android Auto ...........417, 420, 447
Android Auto button (Menu screen) ...................................387
Antenna (Smart key system) .148
Anti-lock brake system (ABS)368 Function................................368
Warning light.........................638
Apple CarPlay .........................444
Apple CarPlay
®/Android Auto
.......................................417, 420
Apple CarPlay button (Menu screen) ...................................387
Approach warning ..................276
Apps button (Menu screen) ...387
Armrest ......... ......................... ..551
Assist grips .............................551
Audio .......................................430 Operating information ...........456
Some basics .........................431

726Alphabetical Index
Turning the system on and off........................................... 431
Audio button (Menu screen).. 387
Audio button (Setup screen) ....................................... 390, 454
AUDIO button.......................... 385
Audio buttons overview......... 385
Audio settings ........................ 454
Automatic air conditioning sys- tem ......................................... 520Air conditioning filter ............. 604
Eco air conditioning mode .... 521
Automatic headlight leveling system ................................... 230
Automatic High Beam ............ 232
Automatic light control system ............................................... 230
Auxiliary boxes ....................... 535
Average fuel consumption .... 119
Average fuel economy ........... 105
Average vehicle speed... 108, 119
B
Back door ................................ 134 Hands Free Power Back Door........................................... 139
Power back door .................. 138
Wireless remote control ....... 138
Back-up lights Replacing light bulbs ............ 618
Wattage ................................ 684
Battery (12-volt battery) ......... 584 If the 12-volt battery is dis-charged .............................. 665
Preparing and c hecking before
winter.................................. 377
Replacing ............................. 667
Warning light ........................ 636
Battery (traction battery) ......... 77
Blind Spot Monitor (BSM) ...... 280 Blind Spot Monitor function .. 284 Rear Cross Traffic Alert function
...........................................287
Bluetooth
® button (Setup
screen) ...................................390
Bluetooth
® details settings ...404
Bluetooth
® setup screen.......405
Connecting a Bluetooth
® device
...........................................405
Deleting a Bluetooth
® device407
Detailed settings screen .......409
Displaying the Bluetooth
® setup
screen.................................404
Editing the Bluetooth
® device
information..........................408
Registering a Bluetooth
® device
...........................................407
Bluetooth
® device information
...............................................408
Bluetooth
® hands-free system
...............................................475
Bluetooth
® phone message func-
tion .........................................486 Calling the message sender .489
Checking received messages ...........................................487
Displaying the message screen ...........................................486
Receiving a mess age ...........487
Replying to a message (dicta- tion reply)............................488
Replying to a message (quick reply) ..................................489
Bottle holders .........................535
Brake Brake Hold ............................227
Fluid......................................582
Parking brake .......................224
Regenerative braking .............73
Warning light.........................636
Brake assist ............................368

Alphabetical Index727
Brake Hold .............................. 227
Break-in tips ........................... 190
Brightness control Instrument panel light control..................................... 96, 102
BSM (Blind Spot Monitor) ...... 280 Blind Spot Monitor function .. 284
Rear Cross Traffic Alert function........................................... 287
C
Care Aluminum wheels ................. 562
Exterior ................................. 562
Interior .................................. 565
Seat belts ............................. 565
Cargo capacity ............... 196, 199
Cargo hooks ........................... 537
Chains ..................................... 379
Child-protectors ..................... 132
Child restraint s ystem ............. 52
Fixed with a LATCH system ... 61
Fixed with a seat belt ............. 56
Front passenger occupant clas- sification system ................... 45
Points to remember ................ 52
Riding with children ................ 51
Types of child restraint system installation met hod ............... 54
Using an anchor bracket ........ 63
Child safety ............................... 51 12-volt battery precautions................................... 584, 669
Airbag precautions ................. 40
Back door precautions ......... 134
Child restraint system............. 54
Heated steering wheel and seat
heater precautions ............. 527
How your child should wear the seat belt................................ 32
Moon roof precau tions ......... 180 Panoramic moon roof precau-
tions ....................................184
Power window lock switch ....178
Power window precautions...177
Rear door child-protectors ....132
Removed key battery precau- tions ....................................615
Seat belt extender precautions .............................................32
Seat belt precautions..............31
Seat heater precautions .......527
Cleaning ..........................562, 565 Aluminum wheels .................562
Exterior .................................562
Interior ..................................565
Radar sensor ........................244
Seat belts .............................565
Clock ..................................97, 102
Coat hooks ..............................552
Command list ..........................471
Condenser ............. ..................581
Connected Service s ...............505
Console box ............................534
Consumption screen .............. 113
Coolant Checking ..............................580
Preparing and checking before winter ..................................377
Warning light.........................637
Cooling system .......................580 Hybrid system overheating ...670
Cruise control Dynamic radar cruise control with full-speed range ..........270
Cup holders.............................534
Current fuel consumption...... 119
Current fuel economy ............105
Curtain shield airbags ..............35
Customizable featu res ...........697
D
Daytime running light system229

728Alphabetical Index
Replacing light bulbs ............ 618
DCM ................. 506, 508, 509, 512
Deck board .............................. 537
Defogger Outside rear view mirrors ..... 522
Rear window ........................ 522
Windshield............................ 522
Digital Rear-view Mirror ......... 165
Dimensions ............................. 676
Dinghy towing ........................ 209
Display BSM (Blind Spot Monitor)..... 281
Consumption screen ............ 113
Drive information .................. 108
Driving information ............... 105
Dynamic radar cruise control with full-speed range .......... 270
Energy monitor ..................... 113
Intuitive parking assist .......... 290
LTA (Lane Tracing Assist) ..... 262
Multi-information display ...... 103
RCTA .................................... 281
Warning messages............... 647
Do-it-yourself maintenance ....................................... 569, 573
Door lock Back door ............................. 134
Side doors ............................ 128
Smart key system................. 148
Wireless remote control ....... 124
Doors Automatic door locking and unlocking system................ 133
Back door ............................. 134
Door glasses ........................ 176
Door lock .............................. 128
Open door warning buzzer ... 132
Outside rear view mirrors ..... 174
Rear door child-protectors.... 132
Side doors ............................ 128
Drive information ................... 108 Driver’s seat belt reminder light
...............................................643
Driver’s seat position memory ...............................................157Driving position memory .......157
Memory recall function .........158
Drive-start control ..................190
Driving Break-in tips .........................190
Correct posture .......................29
Driving mode select switch ...365
Hybrid vehicle dri ving tips .....375
Procedures ...........................189
Winter drive tips....................377
Driving informatio n display ...105
Driving mode select switch ...365
Driving position memory .......157 Memory recall function .........158
Driving support system informa- tion display............................107
Dynamic radar cruise control with full-speed rangeFunction................................270
Warning message.................647
E
ECB (Electronically Controlled Brake System).......................368
Eco drive mode .......................365
EDR (Event data recorder) .......10
E-Four (Electronic On-Demand AWD system).........................369
Elapsed time ...........................108
Electric motor Location ..................................72
Specification .........................678
Electric Power Steering (EPS) Function................................369
Warning light.........................638
Electronically Controlled Brake System (ECB) ........................368
Electronic key

Alphabetical Index729
Battery-saving function......... 149
If the electronic key does not operate properly ................. 663
Replacing the battery ........... 613
Electronic sunshade .............. 182 Jam protection function ........ 183
Operation ............................. 182
Emergency, in case of If a warning buzzer sounds .. 636
If a warning light turns on ..... 636
If a warning message is dis-played................................. 647
If the 12-volt battery is dis- charged .............................. 665
If the electronic key does not operate properly ................. 663
If the fuel filler door cannot be opened ............................... 662
If the hybrid sy stem will not start
........................................... 660
If the vehicle is trapped in rising water .................................. 630
If you have a flat tire ............. 651
If you lose your keys ............ 661
If you think something is wrong ........................................... 635
If your vehicle becomes stuck ........................................... 674
If your vehicle has to be stopped in an emergency................. 629
If your vehicle needs to be towed ........................................... 631
If your vehicle overheats ...... 670
Emergency flashers ............... 628
Energy monitor ....................... 113
Engine Compartment ....................... 578
Hood..................................... 575
Identification number ............ 677
Engine coolant Capacity ............................... 679
Checking .............................. 580 Preparing and checking before
winter ..................................377
Warning light.........................637
Engine coolant temperature gauge .................................94, 98
Engine oil Capacity ...............................678
Checking ..............................578
Preparing and checking before winter ..................................377
Warning light.........................637
Enhanced Vehicle Stability Con- trol (Enhanced VSC ) .............368
Enhanced VSC (Enhanced Vehi- cle Stability Control).............368
Entering letters and numbers/list screen operation...................395Entering letters and numbers395
List screen ............................396
EPS (Electric Po wer Steering)
Function................................369
Warning light.........................638
Establishing an Android Auto connection .......... ..................418
Establishing an Apple CarPlay connection .......... ..................417
EV drive mode.........................217
Event data recorder (EDR) .......10
EV indicator...............................73
F
Flat tire.....................................651 Tire pressure w arning system
...........................................589
Floor mats .................................28
Fluid Brake ............................582, 681
Hybrid transmission ..............680
Rear differential ....................680
Washer .................................583
FM ............................................435
Fog lights

730Alphabetical Index
Replacing light bulbs ............ 618
Switch................................... 235
Wattage ................................ 684
Footwell lights ..... ................... 530
Front passenger’s seat belt reminder light ....................... 643
Front passenger occupant clas- sification system .................... 45
Front position lights Light switch .......................... 229
Front seat heaters .................. 527
Front seats .............................. 154 Adjustment ........................... 154
Cleaning ............................... 565
Correct driving posture ........... 29
Driving position memory....... 157
Head restraints ..................... 160
Memory recall function ......... 158
Seat heaters ......................... 527
Seat position memory .......... 157
Seat ventilators .................... 527
Front side marker lights ........ 229 Light switch .......................... 229
Replacing light bulbs ............ 618
Wattage ................................ 684
Front turn signal lights Replacing light bulbs ............ 618
Turn signal lever ................... 223
Wattage ................................ 684
Fuel Capacity ............................... 677
Fuel gauge ....................... 94, 98
Gas station information ........ 744
Information ........................... 685
Refueling .............................. 240
Type ............................. 677, 685
Warning light ........................ 642
Fuel consumption information Average fuel consumption.... 119
Current fuel consumption ..... 119
Fuel filler door ..... ................... 241 If the fuel filler door cannot be
opened ...............................662
Refueling ..............................240
Fuel gauge...........................94, 98
Fuses .......................................616
G
Garage door opene r ...............552
Gas station information .........744
Gauges ................................94, 98
General button (Setup screen) .......................................390, 424
General settings .....................424 Displaying the general settings screen.................................424
General settings screen .......424
Glove box ................................533
H
Hands-free system .................475
Headlights ...............................229 Adaptive Front-lighting System (AFS) ..................................231
Automatic headlight leveling sys- tem .....................................230
Automatic High Beam system ...........................................232
Light switch...........................229
Replacing light bulbs ............618
Wattage ................................684
Head restraints .......................160
Heated steering wheel............527
Heaters Automatic air conditioning sys-tem .....................................520
Heated steering wheel..........527
Outside rear view mirrors .....522
Seat heaters ....... ..................527
High mounted stoplight Replacing light bulbs ............618
Hill-start assist control...........368