service VOLKSWAGEN T-ROC 2021 Owner´s Manual

In vehicles with flexible oil change service, the service intervals are calculated on an individual basis.
Technical progress has made it possible to considerably reduce servicing requirements. An oil change
service must only be carried out when required by the vehicle. The individual conditions in which the
vehicle is used and the driver's personal driving style are taken into account. The service reminder is
displayed 30 days before the service is due. The distance is rounded to the nearest 100 km and the
remaining time is rounded to full days.
Service alert
If a service or inspection is due soon, a service alert will appear the next time the ignition is switched
on.
The number of kilometres or amount of time shown correspond to the maximum number of
kilometres or maximum time that can still be driven before the next service.
Service event
In the event of a due service or a due inspection, a signal tone will be given when the ignition is
switched on and the spanner symbol will be displayed for several seconds on the instrument
cluster display. One of the following displays will also appear ⇒ Fig. 19 :
Inspection now!
Oil service now!
Oil service and inspection now!
Checking service schedules
You can access the current scheduled service information when the ignition is switched on, the
engine is not running, and the vehicle is stationary:
Accessing the service schedule in the Infotainment system.
Press the button or function button.
Press the Vehicle and function buttons ⇒ Infotainment system controls and displays .
Select the Service menu option to display the service information.
Vehicles with analogue instrument cluster.
Press and hold the button in the instrument cluster ⇒ Instrument cluster  until the text Service
appears in the display.
Release the button. The current scheduled service will be shown in the display.
Vehicles with digital instrument cluster.
Information on the scheduled service can be accessed only via the Service menu ⇒ Service menu .
Resetting the service interval display

If the service or the inspection was not performed by a Volkswagen dealership, the display can be
reset as follows:
Vehicles with analogue instrument cluster.
Switch off the ignition.
Press and hold the button in the instrument cluster ⇒ Instrument cluster .
Switch on the ignition again.
Release the button when one of the following messages appears on the instrument cluster
display: Reset oil service? or Reset inspection?.
Press the button on the instrument cluster ⇒ Instrument cluster  to confirm.
Vehicles with digital instrument cluster.
The service interval display can be reset only via the Service menu ⇒ Service menu .
Do not reset the service interval display between service intervals otherwise incorrect data will be
shown.
If the oil change service was manually reset, the service interval display then also changes to a fixed
service interval in vehicles with flexible oil change service.

The service message will disappear after a few seconds when the engine is running, or when the
button on the wiper lever or the button on the multifunction steering wheel is pressed
⇒ Operating the instrument cluster .

If the 12-volt vehicle battery was disconnected for long periods in vehicles with flexible service, the
system cannot calculate the time at which the next service is due. The information shown in the
service interval display may therefore be incorrect. In this case, please observe the maximum
permissible service intervals ⇒ Service .
Operating the instrument cluster
Introduction
This chapter contains information on the followingsubjects:
⇒ Operating using the wiper lever 
⇒ Operating using the multifunction steering wheel 
⇒ Button for driver assist systems 
Some menu options can be accessed only when the vehicle is stationary.

Assume a correct sitting position before setting off and maintain this position while driving. This also
applies to all passengers Sitting position.

Fasten your seat belt correctly before setting off and keep it properly fastened throughout the
journey. This also applies to all passengers Seat belts.

Each vehicle occupant must sit in a seat of their own and must have their own seat belt.

Never drive if your driving ability is impaired, e.g. by medication, alcohol or drugs.

Do not allow yourself to be distracted from the traffic, e.g. by passengers, telephone calls, opening
menus and making adjustments to settings.

Always adapt your speed and driving style to suit visibility, weather, road and traffic conditions.

Observe traffic regulations and speed limits.

Take regular breaks when travelling long distances – at least every two hours.

Secure animals in the vehicle using a system that is suitable for their weight and size.
Checklist
In some countries, special safety standards and emissions-related legislation apply that may differ
from the build status of the vehicle. Volkswagen recommends that you visit your Volkswagen
dealership before travelling abroad to find out about any legal requirements and the following issues
at your destination:

Does the vehicle need any technical modifications for driving abroad, e.g. masking or switching the
headlights over?

Are the necessary tools, diagnosis equipment and spare parts available for service and repair work?

Are there any Volkswagen dealerships in the destination country?

Is fuel in the adequate quality available Fuel and emission control?

Are the correct service fluids that comply with Volkswagen specifications available in the destination
country Service fluids and consumables?

Will the navigation function in the factory-fitted Infotainment system work with the available
navigation data in the destination country?

Are special tyres necessary for travelling in the destination country?

Is a fire extinguisher a requirement in your destination country?

Which requirements must be observed regarding high-visibility waistcoats?
Checklist
Do not work on the engine and in the engine compartment unless you are familiar with the task, are
aware of the general safety procedures and have the correct equipment, service fluids and suitable
tools ⇒ In the engine compartment ! The work should be carried out by a qualified workshop if you
are uncertain. Make sure you check the following on a regular basis:

Washer fluid level Washer fluid

Engine oil level Engine oil

Coolant level Coolant

Brake fluid level Brake fluid

Tyre pressure Wheels and tyres

Servicing the vehicle is not only about vehicle maintenance – it also ensures that your vehicle
remains roadworthy and in perfect working order. You should therefore have your vehicle serviced
according to the Volkswagen guidelines. Some work may have to be carried out before the date of
the next service if the vehicle is subjected to severe operating conditions. Severe operating
conditions are, for example, regular stop-and-go driving or driving in areas with high levels of dust.
Further information can be obtained from your Volkswagen dealership or qualified workshop.
Sitting position
Introduction
This chapter contains information on the followingsubjects:
⇒ Dangers of assuming an incorrect sitting position 
⇒ Correct sitting position 
Number of seats
The vehicle has a total of five seats: two at the front and three at the rear.
Each seat is equipped with a seat belt.

WARNING
Assuming an incorrect sitting position in the vehicle can increase the risk of severe or fatal injuries
during a sudden driving or braking manoeuvre in the event of a collision or accident or if the airbags
are triggered.
All vehicle occupants must assume a correct sitting position before setting off and maintain this
position throughout the trip. This also applies for the fastening of seat belts.
The number of vehicle occupants must never exceed the number of seats with seat belts in the
vehicle.
Always secure children in the vehicle in an authorised child restraint system which is suitable for
their height and weight ⇒ Safe transport of children  and ⇒ Airbag system .
Always keep your feet in the footwell while the vehicle is in motion. Never place your feet on the
seat or dash panel, for example, and never ride with your feet out of the window. The airbag and
seat belt can otherwise not provide optimal protection and can actually increase the risk of injury
during an accident.
Dangers of assuming an incorrect sitting position
First read and observe the introductoryinformation and safety warnings⇒Introduction 
If the seat belts are not worn or are worn incorrectly, the risk of severe or fatal injuries increases.
Seat belts can provide optimal protection only if seat belt routing is correct. An incorrect sitting
position considerably impairs the level of protection provided by a seat belt. This could lead to
severe or even fatal injuries. The risk of severe or fatal injuries is especially increased when a

Always leave both feet in the footwell in order to maintain control over the vehicle at all times.
Additional points for the front passenger:
Move the backrest into an upright position so that your back rests fully against it.
Push the front passenger seat as far back as possible so that the airbag can provide maximum
protection if it is deployed.
Seat belts
Introduction
This chapter contains information on the followingsubjects:
⇒ Warning lamp 
⇒ Frontal collisions and the laws of physics 
⇒ What happens to vehicle occupants who have not fastened their seat belts 
⇒ Seat belt protection 
⇒ Using seat belts 
⇒ Fastening and unfastening seat belts 
⇒ Seat belt routing 
⇒ Seat belt height adjuster 
⇒ Belt retractor, belt tensioner, belt tension limiter 
⇒ Service and disposal of belt tensioners 
⇒ Proactive occupant protection system 
Regularly check the condition of all seat belts. If the belt webbing, belt connections, belt retractor or
seat belt buckle become damaged, the seat belt in question should be replaced immediately by a
qualified workshop ⇒ . The qualified workshop must use the correct spare parts which are
compatible with the vehicle, equipment level and model year. Volkswagen recommends using a
Volkswagen dealership for this purpose.

WARNING
Incorrectly fastened or unfastened seat belts increase the risk of severe or fatal injuries. Seat belts
will only offer the optimum level of protection when they are fastened and used properly.
Seat belts are the most effective means of reducing the risk of serious and fatal injuries in the event
of an accident. Seat belts must always be fastened properly when the vehicle is in motion to protect
the driver and all vehicle occupants.

The belt tensioners are activated by sensors in the event of severe frontal, side and rear collisions.
They tighten the seat belts against the direction in which they are pulled. Any slack in the seat belt is
retracted, which can reduce the forward movement of the vehicle occupants and their movement in
the direction of the impact. The belt tensioner works together with the airbag system. If the vehicle
rolls over, the belt tensioners will not be activated if the side airbags are not triggered.
Fine dust may be produced when belt tensioners are triggered. This is quite normal and does not
mean there is a fire in the vehicle.
Belt tension limiter
The belt tension limiter reduces the pressure exerted by the seat belt on the body in an accident.

All safety regulations must be observed when the vehicle or components of the system are
scrapped. Qualified workshops are familiar with these regulations ⇒ Service and disposal of belt
tensioners .
Service and disposal of belt tensioners
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Seat belts may become damaged during any work on the belt tensioners or while removing or
refitting any vehicle parts in conjunction with any other repair work. This damage will not always be
noticeable. The consequence may be that the belt tensioners could function incorrectly, or not
function at all, in the event of an accident.
Regulations must be observed to ensure that the effectiveness of the belt tensioner is not reduced
and that removed parts do not cause any injuries or environmental pollution. Qualified workshops
are familiar with these regulations.

WARNING
The risk of severe or fatal injuries may be increased if the seat belts, belt retractors and belt
tensioners are not used correctly or if they are repaired by a non-professional. As a result, the belt
tensioners may not be triggered when they should be, or they may be triggered unexpectedly.
Any repairs, adjustments or removal and refitting of parts in the belt tensioners or seat belts should
always be carried out by a qualified workshop and never by yourself ⇒ Accessories, modifications,
repairs and renewal of parts .
Belt tensioners and belt retractors cannot be repaired. They must be replaced.

The airbag modules and belt tensioners may contain perchlorate. Observe the applicable legislation
regarding disposal.
Proactive occupant protection system

Depending on the vehicle equipment, the high-visibility waistcoat may be located in a stowage
compartment in the front door trim or in the stowage compartment on the front passenger side
⇒ Driver door , ⇒ Front passenger side .
The high-visibility waistcoat must comply with legal requirements.
Fire extinguisher
Depending on the equipment, a fire extinguisher may be located in a holder in the footwell under
the front passenger seat.
The fire extinguisher must meet legal requirements, be ready for use at all times and be checked on
a regular basis (see inspection seal on the fire extinguisher).

WARNING
In the event of a sudden driving or braking manoeuvre or accident, loose objects could be flung
though the vehicle and cause severe injuries.
Always secure the first-aid kit, warning triangle and fire extinguisher safely in the holders in the
vehicle.
Stow the high-visibility waistcoat in the stowage compartments so that it can be easily accessed.
Information call, breakdown call and emergency call service

Fig. 49 In the roof console: control for voice services.
With some equipment levels, a control may be installed in the roof console. Pressing the buttons ,
and ⇒ Fig. 49  enables you to access the following voice services: information call,
breakdown call and emergency call service.
The required connection is established by a factory-fitted control unit. A connection to a telephone
call centre will be established when you initiate one of the voice services.
Indicator lamp
The control is equipped with an indicator lamp ⇒ Fig. 49  (arrow). This displays the following
statuses:
Off: all voice services are deactivated.
Flashing red for approx. 20 seconds after the ignition is switched on: at least one voice service is
disabled.

Lit up red: system error. Voice service availability is restricted. Volkswagen recommends consulting a
specialist workshop.
Lit up green: voice services are available. System is OK.
Flashing green: active connection to a voice service.
Information call
The information call enables you to call the Volkswagen AG hotline.
The information call function is available only in some sales regions.
The telephone call centre communicates in the language registered for the vehicle in Car-Net.
Breakdown call
The breakdown call allows you to seek professional assistance should your vehicle break down.
Some vehicle data, e.g. the current location, are transmitted parallel to the voice call.
The telephone call centre communicates in the language registered for the vehicle in Car-Net.
Emergency call service
If an emergency call is placed manually, or automatically after an accident where an airbag was
triggered, data relevant for the emergency call, e.g. the current vehicle location, will be transmitted
automatically ⇒ Customer information .
The telephone call centre communicates in the language set up in the vehicle's Infotainment system.
English is used if this language is not available at the location of the emergency.
Back-up to 112 emergency number
In some cases, the emergency call service may be restricted or unavailable so the general emergency
call number 112 will be used to conduct an emergency call. In this case, only a voice-based
connection is established. No data will be transmitted, e.g. regarding the vehicle or its location.
The following circumstances may restrict access to the emergency call service and lead to the call
being forwarded to the 112 emergency number:
Your current emergency call location is in an area with no or insufficient mobile communications and
GPS reception. This can also include tunnels, streets with tall buildings, garages, underpasses,
mountains and valleys.
You are in an area with sufficient mobile communications and GPS reception but the
telecommunications provider's mobile network is not available.
The emergency call service is prohibited by law in some countries.
There is no valid licence for using the emergency call service.
The components in the vehicle required for the emergency call service are damaged or do not have a
sufficient power supply.

Please also observe the other information on Volkswagen Car-Net ⇒ Mobile online services .
Opening and closing
Vehicle key
Functions of the vehicle key

Fig. 50 Vehicle key.
Key to ⇒ Fig. 50 :
Central locking button: unlock the vehicle.
Unlock the boot lid separately.
Central locking button: lock the vehicle.
Fold the key bit in and out.
Indicator lamp: flashes when button is pressed.
Unlocking or locking the vehicle from outside
To unlock: press the button.
To lock: press the button.
Press the or button ⇒ Opening and closing the boot lid . The boot lid is unlocked.
Unlocking: all turn signals flash twice.
Locking: all turn signals flash once.

WARNING
Improper or unsupervised use of the vehicle keys can cause accidents or serious injuries.
Always take all vehicle keys with you every time you leave the vehicle. Otherwise, children or
unauthorised persons could lock the doors and the boot lid, start the engine or switch on the
ignition and operate electrical equipment, such as the electric windows.