service VOLKSWAGEN T-ROC 2021 Owner´s Manual

Before setting off and before switching on the ignition, always check the following to avoid damage
to the windscreen, the wiper blades and the wiper motor:
The wiper lever is located in the basic position.
Snow and ice have been removed from the wiper blades and door windows.
Wiper blades that have become frozen onto the glass have been carefully loosened. Volkswagen
recommends using a de-icer spray for this.

NOTICE
Do not switch on the wipers when the window is dry. Using the wipers when the window is dry can
damage the glass.

When switched on, the wipers will temporarily be switched to the next setting down when the
vehicle is stationary.

When parking the vehicle in cold weather, it may be helpful to leave the front windscreen wipers in
the service position to make it easier to loosen the wiper blades ⇒ Wiper blades .
Wiper function
Automatic activation of the rear window wiper
The rear window wiper is switched on automatically if the windscreen wipers are switched on and
reverse gear is engaged. Automatic switch-on when reverse gear is selected can be activated and
deactivated in the Infotainment system in the Vehicle settings menu ⇒ Infotainment system controls
and displays .
Heated washer jets
The heating defrosts frozen washer jets. The heating output is automatically regulated depending on
the ambient temperature when the ignition is switched on. Only the jets are heated, not the hoses
that the washer fluid flows through.
Rain/light sensor

Fig. 85 On the right of the steering column: wiper lever.

The cooling system cannot be switched on or its function is restricted
The cooling system functions only when the engine is running and at ambient temperatures above
+3°C (+38°F).
The cooling system is switched off when the engine is very warm.
Switch on the blower.
Check the fuse of the air conditioning system ⇒ Fuses in the dash panel .
Change the dust and pollen filter ⇒ Service .
If the fault persists, seek expert assistance.
The heating and fresh air system cannot be switched on or its function is restricted
The heating and defrost function are more effective when the engine is warm.
If the fault persists, seek expert assistance.
Condensation on the windows
Keep the air intake in front of the windscreen free of ice, snow or leaves in order to improve heating
and cooling performance ⇒ Vehicle care .
Do not cover the air vents in the rear of the luggage compartment to allow air to flow through the
vehicle from the front to the rear.
Press the button or turn the rotary knob to position in order to switch on the defrost
function ⇒ .
The wrong unit of temperature is set
Change the unit of temperature for all temperature displays in the vehicle using the Infotainment
system ⇒ Infotainment system controls and displays .
Change the unit of temperature in the instrument cluster menu ⇒ Instrument cluster .
Water under the vehicle
If the humidity and temperature outside the vehicle are high, condensation can drip off the
evaporator of the cooling system and form a pool underneath the vehicle. This is normal and does
not indicate a leak!
If the outside humidity is high and the outside temperature low, condensation may evaporate when
the auxiliary heater is running ⇒ Auxiliary heater and ventilation . If this is the case, steam may
appear underneath the vehicle. This is not a sign that the vehicle is damaged.

WARNING
Poor visibility through all windows increases the risk of collisions and accidents, which can cause
serious injuries.

Eco driving profile ⇒ Driving profile selection and 4MOTION Active Control .
Avoid driving at full throttle
Never drive the vehicle at its top speed. The drag coefficient increases at excessively high speeds.
This in turn increases the force needed to move the vehicle.
Reduce idling
Pull away immediately with low engine speeds. If you are stopped for a long period, do not allow the
engine to idle but switch it off, e.g. when in a traffic jam or at a railway crossing.
In vehicles with an activated start/stop system, the engine can switch off automatically when the
vehicle is stopping and when the vehicle is stationary ⇒ Start/stop system .
Refuel moderately
A full fuel tank increases the weight of the vehicle. A fuel tank that is half or two thirds of the way
full is sufficient for journeys in urban traffic in particular.
Avoid short journeys
A cold engine has very high fuel consumption. The optimum operating temperature is reached only
after driving a few kilometres. The fuel consumption is above average at very low ambient
temperatures, e.g. in winter ⇒ Fig. 97 . Plan journeys economically and combine short journeys.
Carry out regular maintenance
Regular maintenance is an essential prerequisite for economical driving and increases the service life
of the vehicle.
Observe the tyre pressures
Low tyre pressures does not just mean greater wear, but also increase the rolling resistance of the
tyres and thus the fuel consumption. Use optimised rolling resistance tyres.
Adjust the tyre pressure according to the load. Observe the information on the tyre pressure sticker
⇒ Useful information about wheels and tyres 
Tyre Pressure Loss Indicator or Tyre Pressure Monitoring System ⇒ Tyre monitoring system .
Use low viscosity engine oils
Fully synthetic engine oils with a low viscosity decrease frictional resistance in the engine and are
distributed better and more quickly, especially during cold starts.
Do not drive with unnecessary loads in the vehicle
You can reduce fuel consumption by clearing out the luggage compartment before setting off, for
example by removing empty drink crates or unused child seats.
To keep the vehicle's air resistance as low as possible, remove any add-on parts and equipment such
as ski racks, bicycle racks and roof carriers once you have finished using them.
Save electrical energy

If you want to use the vehicle abroad temporarily or for a short period, all relevant information and
instructions should be followed ⇒ Safety .
If the vehicle is going to be sold in another country or used in another country for an extended
period, the legal requirements applicable in that country must be observed.
In some cases, certain equipment will have to be fitted or removed and functions deactivated. The
scope of services and service types could also be affected. This is particularly important if the vehicle
is driven in another climate region for a long period of time.
Because different frequency bands are used in different countries, the factory-fitted Infotainment
system may not work in other countries.

NOTICE
Volkswagen is not responsible for any vehicle damage caused by low-quality fuel, inadequate
servicing work or non-availability of Genuine Parts.
Volkswagen cannot be held responsible if the vehicle does not comply with or only partly complies
with the relevant legal requirements in other countries and continents.
Troubleshooting
Unusual braking behaviour
The warning lamp lights up red.
A text message may also be displayed.
The vehicle does not brake in the usual way or the braking distance is longer than normal.
There is a malfunction in the brake system.
Go to the nearest qualified workshop without delay.
Drive at low speed and be prepared for longer braking distances and the need to apply increased
pedal pressure.
Brake pad wear indicator
The indicator lamp lights up yellow.
Front brake pads are worn.
Go to a qualified workshop immediately.
All brake pads should be checked and renewed as necessary.

gearbox the clutch can be opened at idling speed, thus saving fuel. Thanks to its efficiency, low
weight and intelligent control system, the DSG® dual clutch gearbox usually enables fuel
consumption that is equal to or lower than a manual gearbox.
However, just like the manual gearbox, the clutch in the DSG® dual clutch gearbox is subject to wear.
Regular maintenance is necessary depending on the type of DSG® dual clutch gearbox; further
information ⇒ Scope of service . In the event of a fault in one gear train half, the DSG® dual clutch
gearbox also allows one gear train half to be deactivated and the journey to be continued using the
other gear train half ⇒ Troubleshooting . The gearbox must then be checked as soon as possible by a
qualified workshop.
DSG® dual clutch gearbox: selecting a gear

Fig. 105 Left-hand drive vehicles: selector lever for dual clutch gearbox DSG with lock button (arrow).
The location is mirrored in right-hand drive vehicles.
When the ignition is switched on, the selected gear or gearbox programme is displayed in the
instrument cluster display.
Instrument cluster display
Selector lever position Display
P P
R R
N N
D/S E, D or S ⇒ Driving profile selection and 4MOTION Active Control 
Tiptronic gate M ⇒ Changing gear using Tiptronic 
– Parking lock
The drive wheels are locked mechanically. May be selected only when the vehicle is stationary. To
disengage this selector lever position while the ignition is switched on, depress the brake pedal and
press the lock button in the selector lever.

With the correct gear selected, the vehicle will normally not have to be braked so much using the
foot brake when driving downhill as the engine braking effect will normally be sufficient.
You should only depress the accelerator as much as is required. If you accelerate too hard, the
wheels could lose traction and you could lose control of the vehicle.
DSG® dual clutch gearbox
Select position D when driving in normal, flat offroad terrain.
Adjust your speed when driving on soft or slippery ground, and select the highest suitable position
for the Tiptronic.
If driving through mud, sand, water or hilly terrain, drive with Tiptronic in the positions 3 or
2⇒ DSG® dual clutch gearbox .
Use the offroad display ⇒ Offroad display .
Driving on rough terrain
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Use the offroad driving profile ⇒ Setting a driving profile .
You should drive through rocky terrain at no faster than walking pace.
If you are not able to drive around a rock, drive carefully onto the rock with one front wheel and
drive over it slowly ⇒ .

NOTICE
You should never drive straight over large obstacles, e.g. boulders or tree stumps, or drive over such
obstacles with one side of the vehicle. Obstacles which require more ground clearance than is
available could damage vehicle components when you drive over them and thus cause the vehicle to
break down.
Even obstacles that are smaller than the available ground clearance could come into contact with
the vehicle underbody and thus cause damage which could lead to a vehicle breakdown. This applies
in particular if there is a hollow or soft ground either in front of or behind the obstacle. This also
applies in cases when you drive too quickly over the obstacle causing the vehicle to bounce.

Escaping engine oil and brake fluid can pollute the environment. Spilt service fluids must be
collected and then disposed of properly and in an environmentally responsible way.
Driving through water
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Driving through flooded terrain could damage the vehicle ⇒ Checklist before driving offroad .

When accelerating on a slippery surface, for example on ice and snow, accelerate carefully. The
wheels can spin even when brake support systems are active, and this can lead to a loss of control of
the vehicle.

WARNING
The effectiveness of ESC can be reduced considerably if other components and systems which affect
driving dynamics are not serviced properly or are not functioning properly. This also applies, but not
exclusively, to the brakes, tyres and other named systems.
Please always bear in mind that modifications and changes to the vehicle can affect the way brake
support systems operate.
Alterations to the suspension or the use of non-approved wheel and tyre combinations can affect
the function of brake support systems and reduce their effectiveness.
Suitable tyres support the effectiveness of ESC.

WARNING
Driving without the brake servo can considerably increase the braking distance and thus cause
accidents and serious injuries.
Never switch the engine or ignition off while the vehicle is in motion.
If the brake servo does not function or the vehicle is being towed, the brake pedal will have to be
depressed more forcefully as the braking distance will be increased due to the lack of assistance for
the brake system.
Switching the TCS on and off
Switch off the traction control system (TCS) if the vehicle does not have sufficient traction:
When driving in deep snow or on loose surfaces.
When rocking the vehicle free if it is stuck.
Then switch on TCS again.
Switching TCS on and off
TCS can be switched off and on in the Infotainment system ⇒ Infotainment system controls and
displays .
When the TCS is switched off, the yellow indicator lamp lights up on the instrument cluster
display.
As soon as the TCS starts regulating, the indicator lamp flashes yellow.
Troubleshooting

Installing the subwoofer (type 1)
Place the subwoofer carefully in the rim base. The tip of the arrow symbol FRONT on the subwoofer
must face forwards.
Plug in connector ⇒ Fig. 142②  until it audibly engages.
Screw the handwheel ⇒ Fig. 142③  onto the threaded pin in the opposite direction to the arrow
until the subwoofer is properly secured.
Place the variable luggage compartment floor on the floor covering.
Installing the subwoofer (type 2)
Place the subwoofer carefully in the rim base. The tip of the arrow symbol FRONT ⇒ Fig. 143③  on
the subwoofer must face forwards.
Plug in connector ⇒ Fig. 143②  until the catch audibly engages.
Screw the handwheel ⇒ Fig. 143①  onto the threaded pin in the opposite direction to the arrow
until the subwoofer is properly secured.
Place the variable luggage compartment floor on the floor covering.
Mobile online services
Volkswagen Car-Net
Introduction
This chapter contains information on the followingsubjects:
⇒ Legal requirements 
⇒ Deactivating Car-Net services 
⇒ Service impairment or interruption 
⇒ Apps 
Volkswagen Car-Net is not available in all countries and is subject to country-specific limitations on
duration of use.
Volkswagen Car-Net allows you to communicate with your vehicle in order to exchange data,
request information or control functions.
In order to be able to use Volkswagen Car-Net, the vehicle has to be ordered with Car-Net and
factory-fitted with the system. Depending on the service or service portfolio, Volkswagen Car-Net
can be operated via the factory-fitted Infotainment system, via a Car-Net portal on the Internet or
using a mobile device.
Information about the Volkswagen Car-Net services, applications, availability, compatible mobile
devices and service portfolio, as well as service descriptions, are available on the Volkswagen
website:
In Europe and Japan: www.volkswagen.com/car-net

In China: www.vwcarnet.com.cn
Before using the Volkswagen Car-Net services for the first time, please read and observe the
information in the relevant service description. This will quickly help you to become familiar with the
services and make you aware of potential risks to yourself and others, and how to avoid them.

WARNING
Accidents and injuries can occur if the driver is distracted.
Always drive carefully and responsibly.

WARNING
Failure to observe the information in the service description can lead to your vehicle breaking down
in traffic, and can cause accidents and serious injuries.
Always use the most up-to-date edition of the relevant service descriptions which is available on the
Volkswagen website.

WARNING
The following conditions can make it impossible to make a telephone call, run a Volkswagen Car-Net
service or transfer data:
If your current location is in an area with no or insufficient mobile communications and GPS
reception. This can also include tunnels, streets with tall buildings, garages, multi-storey car parks,
underpasses, mountains and valleys.
If you are in an area with sufficient mobile communications and GPS reception but the
telecommunications provider's mobile network is overloaded, out of order or unavailable.
If the components in the vehicle required for the services and data transmission are damaged, not
working or do not have sufficient electrical power.
The battery for the mobile device is empty, does not have a sufficient charge level or has no more
call credit.

WARNING
Using computers and mobile devices in public or non-secured LAN and WLAN networks can lead to a
loss of control over your Volkswagen Car-Net services.
In addition to the usual precautionary measures to be taken when using the Internet, you should
protect your computer and mobile device with suitable anti-virus software and regularly update its
signatures.

Protect your login data for the Car-Net portal, your computer and mobile device against misuse.

WARNING
Applications and Volkswagen Car-Net services which are unsuitable or faulty or that are used
incorrectly can cause damage to the vehicle, accidents or serious injury.
Never make changes to applications or Volkswagen Car-Net services.

NOTICE
Volkswagen is not responsible for damage to the vehicle caused by poor quality or faulty third-party
applications, insufficient programming of applications, insufficient network strength, loss of data
during transmission or through misuse of your computers, tablets or mobile devices.
Legal requirements

Fig. 144 Symbol for vehicles that send tracking information
First read and observe the introductoryinformation and safety warnings⇒Introduction 
By concluding a Volkswagen Car-Net contract for your vehicle, you as the contracting party
undertake within the meaning of data protection law to inform each driver that the vehicle can
transmit and receive data online. This also applies if you sell or lend your vehicle.
Failure to observe this obligation to inform can infringe certain rights of vehicle occupants.
GPS tracking: check with all occupants
Some Volkswagen Car-Net services require vehicle data to determine whether the vehicle is
complying with set speed limits, where the vehicle is parked, or whether the vehicle is located within
a defined area. This information can be displayed in the Car-Net portal and in the Volkswagen Car-
Net app.
Therefore, before setting off, ask all occupants if they agree to use of the activated services. If an
occupant does not agree, deactivate the service (if possible) or exclude the occupant from use of the
vehicle. If you do not observe this, you may violate certain rights of the vehicle occupants.
GPS tracking: symbol
If a factory-fitted control unit is used to transmit the vehicle's current location and speed, this
symbol ⇒ Fig. 144  will always be located in the vehicle (e.g. on the roof console). However, the