VOLVO XC90 TWIN ENGINE 2019 Owners Manual

M A I N T E N A N C E A N D S E R V I C E

MAINTENANCE AND SERVICE
610Volvo's service program
To keep the vehicle as safe and reliable as pos-
sible, follow the Volvo service schedule speci-
fied in the Warranty and Maintenance Records
Information booklet.
WARNING California Proposition 65
Operating, servicing and maintaining a pas-
senger vehicle can expose you to chemicals
including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to the
State of California to cause cancer and birth
defects or other reproductive harm. To mini-
mize exposure, avoid breathing exhaust, do
not idle the engine except as necessary, serv-
ice your vehicle in a well ventilated area and
wear gloves or wash your hands frequently
when servicing your vehicle. For more infor-
mation go to www.P65Warnings.ca.gov/
passenger-vehicle.
Volvo recommends having an authorized Volvo
workshop perform service and maintenance.
Volvo workshops have the staff, service literature
and special tools to guarantee the highest quality
of service.
CAUTION To ensure the Volvo warranty is not invalida-
ted, check and follow the Service and War-
ranty Booklet.
Service and repairsService the vehicle regularly. Follow Volvo's rec-
ommended service intervals.
Detailed inspection and repairs may only be per-
formed by an authorized workshop.
WARNING Do not make any repairs on this vehicle your-
self. Electrical cables and/or components that
have come loose may only be corrected by an
authorized workshop – an authorized Volvo
workshop is recommended.
IntroductionThe maintenance services contain several checks
that require special instruments and tools and
therefore must be performed by a qualified tech-
nician. To keep your Volvo in top condition, spec-
ify time-tested and proven Genuine Volvo Parts
and Accessories.
The Federal Clean Air Act - U.S.
The Federal Clean Air Act requires vehicle manu-
facturers to furnish written instructions to the ulti-
mate purchaser to assure the proper servicing
and function of the components that control
emissions. These services, which are listed in the
"Warranty and Service Records Information"
booklet, are not covered by the warranty. You will
be required to pay for labor and material used.
Maintenance
Your Volvo passed several major inspections
before it was delivered to you, in accordance with
Volvo specifications. The maintenance proce-
dures outlined in the Warranty and Service
Records Information booklet, many of which will
positively affect your vehicle's emissions, should
be performed as indicated. It is recommended
that receipts for vehicle emission maintenance be
retained in case questions arise concerning
maintenance. Inspection and maintenance should
also be performed anytime a malfunction is
observed or suspected.
Applicable warranties - U.S./Canada
In accordance with applicable U.S. and Canadian
regulations, the following list of warranties is pro-
vided.
New Vehicle Limited Warranty
Parts and Accessories Limited Warranty
Corrosion Protection Limited Warranty
Seat Belt and Supplemental Restraint Sys-
tems Limited Warranty
Emission Design and Defect Warranty
Emission Performance Warranty
These are federal warranties; other warranties are
provided as required by state/provincial law.
Refer to your separate Warranty and Service
Records Information booklet for detailed informa-
tion concerning each of the warranties.

MAINTENANCE AND SERVICE
}}
611
Periodic maintenance helps minimize
emissions
NOTE
Refer to your Service and Warranty Book-
let for a comprehensive service and main-
tenance schedule up to 240,000 km
(150,000 miles). This program contains
inspections and services necessary for
the proper function of your vehicle and
includes components that affect vehicle
emissions.
The Warranty and Service Records Infor-
mation booklet also contains detailed
information concerning the warranties
that apply to your vehicle.
On-board Diagnostic SystemOBD II is part of your vehicle's computerized
engine management system. It stores diagnostic
information about your vehicle's emission con-
trols. It can light the Check Engine light (MIL) if it
detects an emission control "fault." A "fault" is a
component or system that is not performing
within an expected range. A fault may be perma-
nent or temporary. OBD II will store a message
about any fault.
Emission inspection readiness
How do states use OBD II for emission
inspections?
Many states connect a computer directly to a
vehicle's OBD II system. The inspector can then
read "faults." In some states, this type of inspec-
tion has replaced the tailpipe emission test.
How can my vehicle fail OBD II emission
inspection?
Your vehicle can fail OBD II emission inspection
for any of the following reasons:
If your Check Engine (MIL) light is lit, your
vehicle may fail inspection.
If your vehicle's Check Engine light was lit,
but went out without any action on your part,
OBD II will still have a recorded fault. Your
vehicle may pass or fail, depending on the
inspection practices in your area.
If you had recent service that required dis-
connecting the battery, OBD II diagnostic
information may be incomplete and "not
ready" for inspection. A vehicle that is not
ready may fail inspection.
How can I prepare for my next
OBD II
emission inspection?
If your Check Engine (MIL) light is lit or was
lit but went out without service, have your vehicle diagnosed and, if necessary, serviced
by a qualified Volvo technician.
If you recently had service for a lit Check
Engine light, or if you had service that
required disconnecting the battery, a period
of driving is necessary to bring the OBD II
system to "ready" for inspection. Two half-
hour trips of mixed stop-and-go/highway
driving are typically needed to allow OBD II to
reach readiness. Your Volvo retailer can pro-
vide you with more information on planning a
trip.
Maintain your vehicle in accordance with your
vehicle's maintenance schedule.
Owner maintenancePeriodic maintenance requirements and intervals
are described in your vehicle's Warranty and
Service Records Information booklet.
The following points can be carried out between
the normally scheduled maintenance services.
Each time the car is refueled:
Check the engine oil level.
Clean the windshield, windshield wipers,
headlights, and taillights.

||MAINTENANCE AND SERVICE
612
Monthly:

Check cold tire pressure in all tires. Inspect
the tires for wear.
Check that engine coolant and other fluid
levels are between the indicated "min" and
"max" markings.
Clean interior glass surfaces with a glass
cleaner and soft paper towels.
Wipe driver information displays with a soft
cloth.
Visually inspect battery terminals for corro-
sion. Corrosion may indicate a loose terminal
connector, or a battery near the end of its
useful service life. Consult your Volvo retailer
for additional information.
As needed:
Wash the car, including the undercarriage, to
reduce wear that can be caused by a buildup of
dirt, and corrosion that can be caused by salt res-
idues.
Clean leaves and twigs from air intake vents at
the base of the windshield, and from other places
where they may collect.
NOTE Complete service information for qualified
technicians is available online for purchase or
subscription at www.volvotechinfo.com.
Related information

Vehicle status (p. 614)
Scheduling service and repairs (p. 615)
Connecting equipment to the vehicle's data
link connector (p. 37)
Technician certification (p. 38)
Climate control system service (p. 621)
Maintenance of the brake system (p. 442)
Engine compartment overview (p. 622) Data transfer between vehicle and
workshop over Wi-Fi
Volvo workshops have a designated Wi-Fi net-
work for secure data transfer between your vehi-
cle and the workshop. Your visit to the workshop
will be easier and more effective when diagnos-
tics information and software can be transferred
over the workshop's network.
When you arrive at the workshop, your service
technician can connect your vehicle to the work-
shop's Wi-Fi network to perform troubleshooting
and download software. For this type of commu-
nication, the vehicle only connects to a work-
shop's network. It is not possible to connect the
vehicle to another Wi-Fi network (e.g. your home
network) in the same way as to a workshop's net-
work.
Connecting with remote keyConnection is usually managed by the service
technician, who will use the remote key buttons. It
is therefore important to bring a key with buttons
with you when you visit the workshop. Pressing
the lock button on the remote key three times will
connect the vehicle to the workshop's Wi-Fi net-
work.
When the car is connected to a Wi-Fi network,
the symbol appears in the center display.

MAINTENANCE AND SERVICE
}}
* Option/accessory. 613
WARNINGThe vehicle may not be driven when it is con-
nected to the workshop's networks and sys-
tems.
Related information

Handling system updates via Download Cen-
ter (p. 613)
Scheduling service and repairs (p. 615) Download Center
With the vehicle connected to the Internet 1
,
updates for a number of the vehicle's systems
can be downloaded from the center display.
The
Download Center app is
started from the center display
and makes it possible to:
search for and update system software
update Sensus Navigation* map data
download, update and delete apps.
Related information
Handling system updates via Download Cen-
ter (p. 613)
Download apps (p. 499)
Updating apps (p. 500)
Deleting apps (p. 500)
Internet-connected vehicle* (p. 541)
Navigating in the center display's views
(p. 115) Handling system updates via
Download Center
System updates for Internet-connected vehicles
and infotainment can be updated via Download
Center. Updates can be done one at a time or
all at the same time.
Searching for updateIf an update is available, the
message New software
updates available will be dis-
played in the center display's
status field. In order for system updates to be possible, the
vehicle must have an Internet connection
2
.
– Go to
Download Center in the center dis-
play's App view.
>
If no search has been performed since
the last time the infotainment system was
started, a search will be initiated. No
search will begin if a software download is
in progress.
A number in System updates shows
how many updates are available. Tap to
display a list of updates that can be instal-
led in the vehicle. 1
There may be a charge for transmitting data over the Internet, depending\
on your service plan.
2 There may be a charge for transmitting data over the Internet, depending\
on your service plan.

||MAINTENANCE AND SERVICE
* Option/accessory.
614
NOTE Data downloading can affect other services
such as transfer data, e.g. web radio. If the
affect on other services is experienced as
problematic, the download can be interrupted.
Alternatively, it may be appropriate to switch
off or cancel other services.
NOTE
An update can be interrupted when the igni-
tion is switched off and the vehicle is left.
However, the update does not have to be
completed before the vehicle is left as the
update is resumed the next time the vehicle is
used.
Updating all system software
–
Select Install all at the bottom of the list.
To avoid displaying a list, select Install all via
System updates .
Updating individual system software
–Select Install to choose the software you
would like to download.
Canceling software download
– Tap the checkbox in the activity indicator that
replaced
Install when the download began. Note that only a download can be cancelled. An
installation cannot be cancelled once it has
begun.
Deactivating the background search for
software update
Automatic background searching for software
updates is activated as the default factory setting,
but the function can be deactivated.
1. Tap Settings in the center display's Top
view.
2.

Tap System Download Center
.
3. Tap to deselect Auto Software Update.
Related information
Download Center (p. 613)
Internet-connected vehicle* (p. 541)
Navigating in the center display's views
(p. 115) Vehicle status
The vehicle's general status can be displayed in
the center display along with the option to
schedule service 3
.
The
Car Status app is started
from the center display's App
view and has four tabs: 3
Certain markets only.

MAINTENANCE AND SERVICE
}}
* Option/accessory. 615

Messages - status messages
Status – checking engine oil level and
AdBlue level 4
TPMS - tire inflation pressure check
Appointments - appointment information
and vehicle information 3
.
Related information
Handling messages saved from the instru-
ment panel (p. 107)
Checking and filling engine oil (p. 624)
Tire pressure monitoring system* (p. 569)
Scheduling service and repairs (p. 615)
Sending vehicle information to the workshop
(p. 616)
Navigating in the center display's views
(p. 115) Scheduling service and repairs
5
This service offers a convenient way to schedule
service and workshop appoints directly from the
vehicle.
When it is time for service, and in certain cases if
the vehicle requires repairs, a message will be
displayed in the instrument panel and at the top
of the center display. The time for service is
determined by how much time has elapsed, the
number of hours the engine has run, or the dis-
tance driven since the last service.
To use the service
Create a Volvo ID and register it to the vehi-
cle.
To select a Volvo retailer you would like to
contact, go to www.volvocars.com and log in.
To send and receive appointment informa-
tion, the vehicle must be connected to the
Internet 6
.
Book serviceBook a service request when desired or when a
message is displayed indicating that service or
repairs are needed. 1.
Open the Car Status app from App view in
the center display.
2. Tap Appointments.
3. Tap Request appointment.
4. Check that your Volvo ID is correct.
5. Make sure your preferred Workshop is cor-
rect.
6. In the Tap to write information to the
workshop field, you can provide details on what you would like performed during the
visit or other important information to your
workshop. 4
AdBlue Diesel models only.
3 Certain markets only.
5 Certain markets only.
6 There may be a charge for transmitting data over the Internet, depending\
on your service plan.

||MAINTENANCE AND SERVICE
* Option/accessory.
616 7.
Tap Send appointment request.
>

You will receive an appointment sugges-
tion by email within a couple of days 7
.
You will also receive the same message
via email and when you log in to
www.volvocars.com.
On some markets, the message in the
instrument panel indicating that the vehi-
cle requires service will go out once the
appointment request has been sent.
8. Tap Cancel request if you would like to
cancel your request.
The appointment request contains information
about your vehicle that helps the workshop plan
for your visit.
The retailer will send you a digital appointment
suggestion. Information about your retailer is also
available in the vehicle so that you can contact
your workshop at any time.
Accepting an appointment suggestionWhen the vehicle has received an appointment
suggestion, a message will be displayed at the
top of the center display.
1. Tap the message. 2. To accept the suggested appointment, tap
Accept. Otherwise, tap Send new
proposal or Decline.
For some markets, the system reminds you when
an appointment time is approaching and the navi-
gation system 8
can also guide you to the work-
shop at the appointed time.
Related information
Vehicle status (p. 614)
Sending vehicle information to the workshop
(p. 616)
Navigating in the center display's views
(p. 115)
Volvo ID (p. 26)
Internet-connected vehicle* (p. 541) Sending vehicle information to the
workshop
9
Vehicle-related information can be sent at any
time from the vehicle, e.g. if you schedule a visit
to a workshop and would like to assist your
workshop by providing additional basic informa-
tion. Sending vehicle information is not the same
as scheduling service. 1.
Open the Car Status app from App view in
the center display.
2. Tap Appointments.
3. Tap Send vehicle data.
>

A message confirming that vehicle-related
information has been sent will appear at
the top of the center display. You can
cancel data transmission by tapping the
checkbox in the activity indicator.
Information is sent via the vehicle's Inter-
net connection 10
. 7
Timespan may vary depending on market.
8 For vehicles with Sensus Navigation*.
9 Certain markets only.
10 There may be a charge for transmitting data over the Internet, depending\
on your service plan.

MAINTENANCE AND SERVICE
* Option/accessory.617
Vehicle information can be accessed by any
retailer if they are provided with your vehicle iden-
tification number (VIN
11
).
Vehicle information contentsThe most recently saved vehicle-related informa-
tion will be sent (the last time the vehicle was
turned on). This includes information regarding:
service requirements
time since last service was performed
function status
fluid levels
mileage (odometer reading)
Vehicle Identification Number (VIN 11
)
software version
diagnostic information.
Related information
Scheduling service and repairs (p. 615)
Vehicle status (p. 614)
Navigating in the center display's views
(p. 115)
Internet-connected vehicle* (p. 541) 11
Vehicle Identification Number.

MAINTENANCE AND SERVICE
* Option/accessory.
618 Hoisting the vehicle
When hoisting the vehicle, it is important to
ensure the jack/vehicle hoist is correctly
engaged in the designated attachment points
under the vehicle.
For vehicles with self-leveling*, pneumatic sus-
pension (if installed) must be turned off before
the vehicle is lifted. Turning off the function in the
center display.
WARNING If the vehicle is lifted on a garage jack, the
jack must be placed under one of the four lift-
ing points. Make sure that the vehicle is cor-
rectly positioned on the jack and that it can-
not slide off. Make sure the jack plate has a
rubber pad to help keep the vehicle stable
and prevent damage. Always use axle stands
or similar.
NOTE Volvo recommends only using the jack
intended for your specific vehicle model. If a
jack other than that recommended by Volvo is
used, follow the instructions included with the
equipment.
The vehicle's ordinary jack is only intended to
be used in temporary situations for short peri-
ods of time, such as when changing wheels in
the event of a flat tire. If the vehicle needs to
be lifted more frequently, or for a longer
period of time than for a wheel change, a
garage jack or hoist is recommended. Always
follow the instructions for use provided with
the equipment.