CADILLAC ESCALADE 2010 3.G Owners Manual

Ignition Transmission Lock Check
While parked, and with the parking brake set, try to turnthe ignition to LOCK/OFF in each shift lever position.
.The ignition should turn to LOCK/OFF only whenthe shift lever is in P (Park).
.The ignition key should come out only inLOCK/OFF.
Contact your dealer/retailer if service is required.
Parking Brake and Automatic
Transmission P (Park) Mechanism
Check
{WARNING:
When you are doing this check, the vehicle could
begin to move. You or others could be injured and
property could be damaged. Make sure there is
room in front of the vehicle in case it begins to
roll. Be ready to apply the regular brake at once
should the vehicle begin to move.
Park on a fairly steep hill, with the vehicle facingdownhill. Keeping your foot on the regular brake, set theparking brake.
.To check the parking brake's holding ability: Withthe engine running and the transmission inN (Neutral), slowly remove foot pressure from theregular brake pedal. Do this until the vehicle is heldby the parking brake only.
.To check the P (Park) mechanism's holding ability:With the engine running, shift to P (Park). Thenrelease the parking brake followed by the regularbrake.
Contact your dealer/retailer if service is required.
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Recommended Fluids and
Lubricants
Fluids and lubricants identified below by name, partnumber, or specification can be obtained from yourdealer/retailer.
UsageFluid/Lubricant
Engine Oil
The engine requires a special engineoil meeting GM Standard GM4718M.Oils meeting this standard can beidentified as synthetic, and shouldalso be identified with the AmericanPetroleum Institute (API) Certified forGasoline Engines starburst symbol.However, not all synthetic API oilswith the starburst symbol will meetthis GM standard. Look for and useonly oil that meets GM StandardGM4718M. For the proper viscosity,seeEngine Oil on page 7!17.
UsageFluid/Lubricant
Engine Coolant
50/50 mixture of clean, drinkablewater and use only DEX-COOL®
Coolant. SeeEngine Coolantonp a g e 7!29.
Hydraulic BrakeSystem
DOT 3 Hydraulic Brake Fluid(GM Part No. U.S. 12377967, inCanada 89021320).
WindshieldWasherOptikleen®Washer Solvent.
Power SteeringSystem
GM Power Steering Fluid(GM Part No. U.S. 89021184, inCanada 89021186).
AutomaticTransmissionDEXRON®-VI Automatic TransmissionFluid.
Key LockCylinders
Multi-Purpose Lubricant, Superlube(GM Part No. U.S. 12346241, inCanada 10953474).
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UsageFluid/Lubricant
ChassisLubrication
Chassis Lubricant(GM Part No. U.S. 12377985, inCanada 88901242) or lubricantmeeting requirements of NLGI #2,Category LB or GC-LB.
Front andRear Axle
SAE 75W-90 Synthetic Axle Lubricant(GM Part No. U.S. 89021677, inCanada 89021678) meetingGM Specification 9986115.
Transfer CaseDEXRON®-VI Automatic TransmissionFluid.
Hood HingesMulti-Purpose Lubricant, Superlube(GM Part No. U.S. 12346241, inCanada 10953474).
Body DoorHinge Pins,Tailgate Hingeand Linkage,Folding Seats,and Fuel DoorHinge
Multi-Purpose Lubricant, Superlube(GM Part No. U.S. 12346241, inCanada 10953474).
UsageFluid/Lubricant
Outer TailgateHandle PivotPoints
Multi-Purpose Lubricant, Superlube(GM Part No. U.S. 12346241, inCanada 10953474).
WeatherstripConditioning
Weatherstrip Lubricant(GM Part No. U.S. 3634770, inCanada 10953518) orDielectric Silicone Grease(GM Part No. U.S. 12345579, inCanada 992887).
WeatherstripSqueaks
Synthetic Grease withTeflon, Superlube(GM Part No. U.S. 12371287, inCanada 10953437).
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Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer/retailer.
Maintenance Replacement Parts
PartGM Part Number ACDelco Part Number
Engine Air Cleaner/Filter15908916A3086C
Oil Filter89017524PF48
Spark Plugs1262125841-110
Wiper Blades
Front–21.6 in (55.0 cm)25877402—
Rear–11.8 in (30.0 cm)25820122—
8-12

Engine Drive Belt Routing
If your vehicle is a Two-mode Hybrid, see theTwo-mode Hybrid manual for more information.
8-13

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and thetype of services performed in the boxes provided. Retain all maintenance receipts.
Maintenance Record
DateOdometerReadingServiced By Maintenance StampServices Performed
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Maintenance Record (cont'd)
DateOdometerReadingServiced By Maintenance StampServices Performed
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Maintenance Record (cont'd)
DateOdometerReadingServiced By Maintenance StampServices Performed
8-16

Section 9 Customer Assistance Information
Customer Assistance and Information. . . . . . . . . . . 9-2Customer Satisfaction Procedure . . . . . . . . . . . . . . . 9-2Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5Customer Assistance forText Telephone (TTY) Users . . . . . . . . . . . . . . . . . . 9-6Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 9-6GM Mobility Reimbursement Program . . . . . . . . . . . 9-7Roadside Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8Scheduling Service Appointments . . . . . . . . . . . . . 9-11Courtesy Transportation Program . . . . . . . . . . . . . . 9-11Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 9-13
Reporting Safety Defects. . . . . . . . . . . . . . . . . . . . . . . . 9-16Reporting Safety Defects to theUnited States Government . . . . . . . . . . . . . . . . . . 9-16Reporting Safety Defects to theCanadian Government . . . . . . . . . . . . . . . . . . . . . . . 9-16Reporting Safety Defects to General Motors . . . 9-17Service Publications Ordering Information . . . . . 9-17
Vehicle Data Recording and Privacy. . . . . . . . . . . . . 9-18Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 9-19OnStar®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-20Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-20Radio Frequency Identification (RFID) . . . . . . . . . 9-20Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 9-20
9-1

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to yourdealer and to Cadillac. Normally, any concerns with thesales transaction or the operation of the vehicle will beresolved by the dealer's sales or service departments.Sometimes, however, despite the best intentions ofall concerned, misunderstandings can occur. If yourconcern has not been resolved to your satisfaction, thefollowing steps should be taken:
STEP ONE :Discuss your concern with a member ofdealership management. Normally, concerns can bequickly resolved at that level. If the matter has alreadybeen reviewed with the sales, service or parts manager,contact the owner of the dealership or the generalmanager.
STEP TWO :If after contacting a member of dealershipmanagement, it appears your concern cannot beresolved by the dealership without further help, in theUnited States, call the Cadillac Customer AssistanceCenter, 24 hours a day, at 1-800-458-8006. In Canada,call the Canadian Cadillac Customer CommunicationCentre at 1-888-446-2000.
We encourage you to call the toll-free number in orderto give your inquiry prompt attention. Have the followinginformation available to give the Customer AssistanceRepresentative:
.Vehicle Identification Number (VIN). This isavailable from the vehicle registration or title, or theplate at the top left of the instrument panel andvisible through the windshield.
.Dealership name and location.
.Vehicle delivery date and present mileage.
When contacting Cadillac, remember that your concernwill likely be resolved at a dealer's facility. That is whywe suggest following Step One first.
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