CADILLAC ESCALADE 2010 3.G Owners Manual

STEP THREE (U.S. Owners) :Both General Motorsand your dealer are committed to making sure you arecompletely satisfied with your new vehicle. However,if you continue to remain unsatisfied after following theprocedure outlined in Steps One and Two, you can filewith the Better Business Bureau (BBB) Auto LineProgram to enforce your rights.
The BBB Auto Line Program is an out of court programadministered by the Council of Better Business Bureausto settle automotive disputes regarding vehicle repairsor the interpretation of the New Vehicle LimitedWarranty. Although you may be required to resort tothis informal dispute resolution program prior to filing acourt action, use of the program is free of charge andyour case will generally be heard within 40 days. If youdo not agree with the decision given in your case, youmay reject it and proceed with any other venue for reliefavailable to you.
You may contact the BBB Auto Line Program using thetoll-free telephone number or write them at the followingaddress:
BBB Auto Line ProgramCouncil of Better Business Bureaus, Inc.4200 Wilson BoulevardSuite 800Arlington, VA 22203-1838
Telephone: 1-800-955-5100dr.bbb.org/goauto
This program is available in all 50 states and the Districtof Columbia. Eligibility is limited by vehicle age, mileageand other factors. General Motors reserves the right tochange eligibility limitations and/or discontinue itsparticipation in this program.
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STEP THREE (Canadian Owners):
General Motors Participation in theMediation/Arbitration Program
In the event that you do not feel your concerns havebeen addressed after the following the procedureoutlined in Steps One and Two. General Motors ofCanada Limited wants you to be aware of itsparticipation in a no-charge mediation/Arbitrationprogram. General Motors of Canada Limited hascommitted to binding arbitration of owner disputesinvolving factory-related vehicle service claims. Theprogram provides for the review of the facts involved byan impartial third party arbiter, and may include aninformal hearing before the arbiter. The program isdesigned so that the entire dispute settlement process,from the time you file your complaint to the finaldecision, should be completed in approximately70 days. We believe our impartial program offersadvantages over courts in most jurisdictions becauseit is informal, quick, and free of charge.
For further information concerning eligibility in theCanadian Motor Vehicle Arbitration Plan (CAMVAP), calltoll-free 1-800-207-0685, or call the General MotorsCustomer Communication Centre, 1-800-263-3777(English), 1-800-263-7854 (French), or write to theMediation/Arbitration Program at the following address:
Mediation/Arbitration Programc/o Customer Communication CentreGeneral Motors of Canada LimitedMail Code: CA1–163–0051908 Colonel Sam DriveOshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the VehicleIdentification Number (VIN).
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Online Owner Center
Online Owner Center (U.S.)—
www.gmownercenter.com/cadillac
Information and services customized for your specificvehicle—all in one convenient place.
.Digital owner manual, warranty information,and more
.Online service and maintenance records
.Find Cadillac dealers for service nationwide
.Exclusive privileges and offers
.Recall notices for your specific vehicle
.OnStar®and GM Cardmember ServicesEarnings summaries
Other Helpful Links:
Cadillac!www.cadillac.com
Cadillac Merchandise—www.cadillaccollection.com
Help Center—www.cadillac.com/helpcenter
.FAQ
.Contact Us
My GM Canada (Canada)—www.gm.ca
My GM Canada is a password-protected section ofwww.gm.ca where you can save information onGM vehicles, get personalized offers, and use handytools and forms with greater ease.
Here are a few of the valuable tools and services youwill have access to:
.My Showroom: Find and save information onvehicles and current offers in your area.
.My Dealers/Retailers: Save details such asaddress and phone number for each of yourpreferred GM dealers/retailers.
.My Driveway: Access quick links to parts andservice estimates, check trade-in values,or schedule a service appointment by adding thevehicles you own to your driveway profile.
.My Preferences: Manage your profile and usetools and forms with greater ease.
To sign up, visit the My GM Canada sectionwithin www.gm.ca.
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Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing,or speech-impaired and who use Text Telephones(TTYs), Cadillac has TTY equipment availableat its Customer Assistance Center. Any TTY usercan communicate with Cadillac by dialing:1-800-833-CMCC (2622). (TTY users in Canadacan dial 1-800-263-3830.)
Customer Assistance Offices
Cadillac encourages customers to call the toll-freenumber for assistance. However, if a customer wishesto write or e-mail Cadillac, the letter should beaddressed to:
United States—Customer Assistance
Cadillac Customer Assistance CenterCadillac Motor Car DivisionP.O. Box 33169Detroit, MI 48232-5169www.Cadillac.com
1-800-458-80061-800-833-2622 (For Text Telephonedevices (TTYs))Roadside Assistance: 1-800-882-1112
From Puerto Rico:
1-800-496-9992 (English)1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
Canada—Customer Assistance
General Motors of Canada LimitedCanadian Cadillac Customer CommunicationCentre, CA1-163-0051908 Colonel Sam DriveOshawa, Ontario L1H 8P7www.gmcanada.com
1-888-446-20001-800-263-3830 (For Text Telephonedevices (TTYs))Roadside Assistance: 1-800-882-1112
Overseas—Customer Assistance
Please contact the local General Motors Business Unit.
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Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands)—Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.Customer Assistance CenterPaseo de la Reforma # 2740Col. Lomas de BezaresC.P. 11910, Mexico, D.F.
01-800-508-0000Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement
Program
This program, available to qualified applicants, canreimburse you up to $1,000 of the cost of eligibleaftermarket adaptive equipment required foryour vehicle, such as hand controls or awheelchair/scooter lift.
The offer is available for a very limited period of timefrom the date of vehicle purchase/lease. For moredetails, or to determine your vehicle's eligibility, visitgmmobility.com or call the GM Mobility AssistanceCenter at 1-800-323-9935. Text telephone (TTY) users,call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.Call 1-800-GM-DRIVE (463-7483) for details. TTY userscall 1-800-263-3830.
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Roadside Service
In the United States or Canada, call1-800-882-1112.
Text Telephone (TTY), U.S. only, call1-888-889-2438.
Service is available 24 hours a day, 365 days a year.
Calling for Assistance
When calling Roadside Assistance, have the followinginformation ready:
.Your name, home address, and home telephonenumber
.Telephone number of your location
.Location of the vehicle
.Model, year, color, and license plate numberof the vehicle
.Odometer reading, Vehicle IdentificationNumber (VIN), and delivery date of the vehicle
.Description of the problem
Coverage
Services are provided up to 5 years/100,000 miles(160 000 km), whichever comes first.
In the U.S., anyone driving the vehicle is covered. InCanada, a person driving the vehicle without permissionfrom the owner is not covered.
Roadside Assistance is not a part of the New VehicleLimited Warranty. Cadillac and General Motors ofCanada Limited reserve the right to make any changesor discontinue the Roadside Assistance program at anytime without notification.
Cadillac and General Motors of Canada Limited reservethe right to limit services or payment to an owner ordriver if they decide the claims are made too often,or the same type of claim is made many times.
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Cadillac Owner Privileges™
.Emergency Fuel Delivery:Delivery of enoughfuel for the vehicle to get to the nearest servicestation.
.Lock!Out Service:Service is provided to unlockthe vehicle if you are locked out. A remote unlockmay be available if you have OnStar®. For securityreasons, the driver must present identificationbefore this service is given.
.Emergency Tow From a Public Road orHighway:Tow to the nearest Cadillac dealer forwarranty service, or if the vehicle was in a crashand cannot be driven. Assistance is also givenwhen the vehicle is stuck in the sand, mud,or snow.
.Flat Tire Change:Service is provided to change aflat tire with spare tire. The spare tire, if equipped,must be in good condition and properly inflated.It is your responsibility for the repair orreplacement of the tire if it is not covered bythe warranty.
.Battery Jump Start:Service is provided to jumpstart a dead battery.
.Trip Routing Service:Detailed maps ofNorth America are provided when requestedeither with the most direct route or the mostscenic route. Additional travel information is alsoavailable. Allow three weeks for delivery.
.Trip Interruption Benefits and Assistance:Ifyour trip is interrupted due to a warranty failure,incidental expenses may be reimbursed during the5 year/100,000 miles (160 000 km) Powertrainwarranty period. Items considered are hotel,meals, and rental car.
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Cadillac Technician Roadside Service
(U.S. only)
Cadillac's exceptional Roadside Service is morethan an auto club or towing service. It provides everyCadillac owner in the United States with the advantageof contacting a Cadillac advisor and, where available, aCadillac trained dealer technician who can provideon-site service.
A dealer technician will travel to your location withina 30 mile radius of a participating Cadillac dealership.If beyond this radius, we will arrange to have yourcar towed to the nearest Cadillac dealership. Eachtechnician travels with a specially equipped servicevehicle complete with the necessary Cadillac parts andtools required to handle most roadside repairs.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of any laws.
.Legal fines.
.Mounting, dismounting or changing of snow tires,chains, or other traction devices.
.Towing or services for vehicles driven on anon-public road or highway.
Services Specific to Canadian
Purchased Vehicles
.Fuel delivery:Reimbursement is approximately$5 Canadian. Diesel fuel delivery may berestricted. Propane and other fuels are notprovided through this service.
.Lock-Out Service:Vehicle registrationis required.
.Trip Routing Service:Limit of six requestsper year.
.Trip Interruption Benefits and Assistance:Pre-authorization, original detailed receipts, and acopy of the repair orders are required. Onceauthorization has been received, the RoadsideAssistance advisor will help you makearrangements and explain how to receive payment.
.Alternative Service:If assistance cannot beprovided right away, the Roadside Assistanceadvisor may give you permission to get localemergency road service. You will receive payment,up to $100, after sending the original receipt toRoadside Assistance. Mechanical failures may becovered, however any cost for parts and laborfor repairs not covered by the warranty are theowner responsibility.
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Scheduling Service Appointments
When your vehicle requires warranty service, contactyour dealer/retailer and request an appointment. Byscheduling a service appointment and advising yourservice consultant of your transportation needs, yourdealer/retailer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the servicedepartment immediately, keep driving it until it can bescheduled for service, unless, of course, the problem issafety-related. If it is, please call your dealership/retailer, let them know this, and ask for instructions.
If the dealer/retailer requests you to bring the vehicle forservice, you are urged to do so as early in the work dayas possible to allow for the same day repair.
Courtesy Transportation Program
To enhance your ownership experience, we and ourparticipating dealers are proud to offer CourtesyTransportation, a customer support program for vehicleswith the Bumper to Bumper (Base Warranty Coverageperiod in Canada) and extended powertrain, and hybridspecific warranties in both the U.S. and Canada.
Several courtesy transportation options are available toassist in reducing your inconvenience when warrantyrepairs are required.
Courtesy Transportation is not a part of the New VehicleLimited Warranty. A separate booklet entitled“Warrantyand Owner Assistance Information”furnished with eachnew vehicle provides detailed warranty coverageinformation.
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Transportation Options
Warranty service can generally be completedwhile you wait. However, if you are unable to wait,GM helps to minimize your inconvenience by providingseveral transportation options. Depending on thecircumstances, your dealer can offer you one ofthe following:
Shuttle Service
Participating dealers can provide shuttle service to getyou to your destination with minimal interruption of yourdaily schedule. This includes one-way or round tripshuttle service to a destination up to 10 miles (16 km)from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires warranty repairs, and publictransportation is used instead of the dealer's shuttleservice, the expense must be supported by originalreceipts and can only be up to the maximum amountallowed by GM for shuttle service. In addition, forU.S. customers, should you arrange transportationthrough a friend or relative, limited reimbursementfor reasonable fuel expenses may be available. Claimamounts should reflect actual costs and be supportedby original receipts. See your dealer for informationregarding the allowance amounts for reimbursement offuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesyrental vehicle or reimburse you for a rental vehicle thatyou obtain if your vehicle is kept for a warranty repair.If you obtain a rental vehicle on your own, please seeyour dealer for the maximum number of days allowedand the allowance per rental day. Rental reimbursementmust be supported by original receipts. This requiresthat you sign and complete a rental agreementand meet state, local, and rental vehicle providerrequirements. Requirements vary and may includeminimum age requirements, insurance coverage, creditcard, etc. You are responsible for fuel usage chargesand may also be responsible for taxes, levies, usagefees, excessive mileage, or rental usage beyond thecompletion of the repair.
It may not be possible to provide a like-vehicle as acourtesy rental.
Additional Program Information
All program options, such as shuttle service, may not beavailable at every dealer. Please contact your dealer forspecific information about availability. All CourtesyTransportation arrangements will be administered byappropriate dealer personnel.
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