CADILLAC ESCALADE 2010 3.G Owners Manual

General Motors reserves the right to unilaterally modify,change, or discontinue Courtesy Transportation at anytime and to resolve all questions of claim eligibilitypursuant to the terms and conditions describedherein at its sole discretion.
Collision Damage Repair
If your vehicle is involved in a collision and it isdamaged, have the damage repaired by a qualifiedtechnician using the proper equipment and qualityreplacement parts. Poorly performed collision repairswill diminish your vehicle's resale value, and safetyperformance can be compromised in subsequentcollisions.
Collision Parts
Genuine GM Collision parts are new parts made withthe same materials and construction methods as theparts with which your vehicle was originally built.Genuine GM Collision parts are your best choice toensure that your vehicle's designed appearance,durability and safety are preserved. The use ofGenuine GM parts can help maintain yourGM New Vehicle Warranty.
Recycled original equipment parts may also be used forrepair. These parts are typically removed from vehiclesthat were total losses in prior crashes. In most cases,the parts being recycled are from undamaged sectionsof the vehicle. A recycled original equipment GM part,may be an acceptable choice to maintain your vehicle'soriginally designed appearance and safety performance,however, the history of these parts is not known. Suchparts are not covered by your GM New Vehicle LimitedWarranty, and any related failures are not covered bythat warranty.
Aftermarket collision parts are also available. These aremade by companies other than GM and may not havebeen tested for your vehicle. As a result, these partsmay fit poorly, exhibit premature durability/corrosionproblems, and may not perform properly in subsequentcollisions. Aftermarket parts are not covered by yourGM New Vehicle Limited Warranty, and any vehiclefailure related to such parts are not covered bythat warranty.
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Repair Facility
GM also recommends that you choose a collision repairfacility that meets your needs before you ever needcollision repairs. Your GM dealer/retailer may have acollision repair center with GM-trained technicians andstate of the art equipment, or be able to recommend acollision repair center that has GM-trained techniciansand comparable equipment.
Insuring Your Vehicle
Protect your investment in your GM vehicle withcomprehensive and collision insurance coverage.There are significant differences in the quality ofcoverage afforded by various insurance policy terms.Many insurance policies provide reduced protection toyour GM vehicle by limiting compensation for damagerepairs by using aftermarket collision parts. Someinsurance companies will not specify aftermarketcollision parts. When purchasing insurance, werecommend that you assure your vehicle will berepaired with GM original equipment collision parts.
If such insurance coverage is not available from yourcurrent insurance carrier, consider switching to anotherinsurance carrier.
If your vehicle is leased, the leasing company mayrequire you to have insurance that assures repairs withGenuine GM Original Equipment Manufacturer (OEM)parts or Genuine Manufacturer replacement parts. Readyour lease carefully, as you may be charged at the endof your lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call emergency services forhelp. Do not leave the scene of a crash until all mattershave been taken care of. Move the vehicle only if itsposition puts you in danger, or you are instructed tomove it by a police officer.
Give only the necessary information to police and otherparties involved in the crash.
For emergency towing seeRoadside Serviceonp a g e 9!8
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Gather the following information:
.Driver's name, address, phone number
.Driver's license number
.Owner's name, address, phone number
.Vehicle license plate
.Vehicle make, model and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to theother vehicle
Choose a reputable repair facility that uses qualityreplacement parts. See“Collision Parts”earlier inthis section.
If the airbag has inflated, seeWhat Will You See Afteran Airbag Inflates? on page 2!82.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle requires damage repairs,GM recommends that you take an active role in itsrepair. If you have a pre-determined repair facility ofchoice, take your vehicle there, or have it towed there.Specify to the facility that any required replacementcollision parts be original equipment parts, eithernew Genuine GM parts or recycled original GM parts.Remember, recycled parts will not be covered by yourGM vehicle warranty.
Insurance pays the bill for the repair, but you mustlive with the repair. Depending on your policy limits,your insurance company may initially value therepair using aftermarket parts. Discuss this with yourrepair professional, and insist on Genuine GM parts.Remember if your vehicle is leased you may beobligated to have the vehicle repaired with GenuineGM parts, even if your insurance coverage does notpay the full cost.
If another party's insurance company is paying forthe repairs, you are not obligated to accept a repairvaluation based on that insurance company's collisionpolicy repair limits, as you have no contractual limitswith that company. In such cases, you can have controlof the repair and parts choices as long as cost stayswithin reasonable limits.
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Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA) in
addition to notifying General Motors.
If NHTSA receives similar complaints, it may open
an investigation, and if it finds that a safety defect
exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot
become involved in individual problems between
you, your dealer, or General Motors.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go tohttp://www.safecar.gov;or
write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety fromhttp://www.safecar.gov.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that yourvehicle has a safety defect, notify Transport Canadaimmediately, in addition to notifying General Motors ofCanada Limited. Call them at 1-800-333-0510 orwrite to:
Transport CanadaRoad Safety Branch2780 Sheffield RoadOttawa, Ontario K1B 3V9
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Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada) ina situation like this, please notify General Motors.
Call 1-800-458-8006, or write:
Cadillac Customer Assistance CenterCadillac Motor Car DivisionP.O. Box 33169Detroit, MI 48232-5169
In Canada, call 1!888!446!2000, or write:
Canadian Cadillac Customer CommunicationCentre, CA1-163-005General Motors of Canada Limited1908 Colonel Sam DriveOshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repairinformation on engines, transmission, axle suspension,brakes, electrical, steering, body, etc.
Service Bulletins
Service Bulletins give additional technical serviceinformation needed to knowledgeably serviceGeneral Motors cars and trucks. Each bulletincontains instructions to assist in the diagnosis andservice of your vehicle.
Owner Information
Owner publications are written specifically for ownersand intended to provide basic operational informationabout the vehicle. The owner manual includes theMaintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual, andWarranty Booklet.
RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee
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Current and Past Model Order Forms
Technical Service Bulletins and Manuals are availablefor current and past model GM vehicles. To request anorder form, specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only(VISA-MasterCard-Discover), visit Helm, Inc. on theWorld Wide Web at: helminc.com
Or you can write to:
Helm, IncorporatedP.O. Box 07130Detroit, MI 48207
Prices are subject to change without notice and withoutincurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices arequoted in U.S. funds. Canadian residents are to makechecks payable in U.S. funds.
Vehicle Data Recording
and Privacy
Your GM vehicle has a number of sophisticatedcomputers that record information about the vehicle’sperformance and how it is driven. For example, yourvehicle uses computer modules to monitor and controlengine and transmission performance, to monitor theconditions for airbag deployment and deploy airbags ina crash and, if so equipped, to provide antilock brakingto help the driver control the vehicle. These modulesmay store data to help your dealer/retailer technicianservice your vehicle. Some modules may also storedata about how you operate the vehicle, such as rate offuel consumption or average speed. These modulesmay also retain the owner’s personal preferences,such as radio pre-sets, seat positions, andtemperature settings.
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Event Data Recorders
This vehicle has an Event Data Recorder (EDR). Themain purpose of an EDR is to record, in certain crash ornear crash-like situations, such as an airbagdeployment or hitting a road obstacle, data that willassist in understanding how a vehicle's systemsperformed. The EDR is designed to record data relatedto vehicle dynamics and safety systems for a shortperiod of time, typically 30 seconds or less. The EDR inthis vehicle is designed to record such data as:
.How various systems in your vehicle wereoperating
.Whether or not the driver and passenger safetybelts were buckled/fastened
.How far, if at all, the driver was pressing theaccelerator and/or brake pedal
.How fast the vehicle was traveling
This data can help provide a better understanding of thecircumstances in which crashes and injuries occur.
Important:EDR data is recorded by your vehicle only ifa non-trivial crash situation occurs; no data is recordedby the EDR under normal driving conditions and nopersonal data (e.g., name, gender, age, and crashlocation) is recorded. However, other parties, such aslaw enforcement, could combine the EDR data with thetype of personally identifying data routinely acquiredduring a crash investigation.
To read data recorded by an EDR, special equipment isrequired, and access to the vehicle or the EDR isneeded. In addition to the vehicle manufacturer, otherparties, such as law enforcement, that have the specialequipment, can read the information if they have accessto the vehicle or the EDR.
GM will not access this data or share it with othersexcept: with the consent of the vehicle owner or, if thevehicle is leased, with the consent of the lessee; inresponse to an official request of police or similargovernment office; as part of GM's defense of litigationthrough the discovery process; or, as required by law.Data that GM collects or receives may also be used forGM research needs or may be made available to othersfor research purposes, where a need is shown and thedata is not tied to a specific vehicle or vehicle owner.
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OnStar®
If the vehicle has OnStar and you subscribe to theOnStar services, please refer to the OnStar Termsand Conditions for information on data collectionand use.
Navigation System
If your vehicle has a navigation system, use of thesystem may result in the storage of destinations,addresses, telephone numbers, and other tripinformation. Refer to the navigation system operatingmanual for information on stored data and for deletioninstructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some vehicles for functionssuch as tire pressure monitoring and ignition systemsecurity, as well as in connection with conveniencessuch as key fobs for remote door locking/unlocking andstarting, and in-vehicle transmitters for garage dooropeners. RFID technology in GM vehicles does not useor record personal information or link with any otherGM system containing personal information.
Radio Frequency Statement
This vehicle has systems that operate on a radiofrequency that comply with Part 15 of the FederalCommunications Commission (FCC) Rules andwith RSS-210/211 of Industry and Science Canada.
Operation is subject to the following two conditions:
1. The device may not cause interference.
2. The device must accept any interference received,including interference that may cause undesiredoperation of the device.
Changes or modifications to any of these systems byother than an authorized service facility could voidauthorization to use this equipment.
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A
Accessories and Modifications . . . . . . . . . . . . . . . . . . . . . . .7-4
Accessory Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Accessory Power Outlets . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Active Fuel Management™. . . . . . . . . . . . . . . . . . . . . . . . 3-32
Add-On Electrical Equipment . . . . . . . . . . . . . . . . . . . . . 7-108
Additives, Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-9
Adjustable Throttle and Brake Pedal . . . . . . . . . . . . . . . 3-30
Air Cleaner/Filter, Engine . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22
Airbag
Adding Equipment to Your Airbag-Equipped
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-89
Airbag System
How Does an Airbag Restrain? . . . . . . . . . . . . . . . . . . . 2-81
Passenger Sensing System . . . . . . . . . . . . . . . . . . . . . . 2-84
Servicing Your Airbag-Equipped Vehicle . . . . . . . . . . 2-89
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . 2-81
What Will You See After an Airbag Inflates? . . . . . . 2-82
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . 2-80
Where Are the Airbags? . . . . . . . . . . . . . . . . . . . . . . . . . . 2-77
Airbags
Passenger Status Indicator . . . . . . . . . . . . . . . . . . . . . . . 4-31
Readiness Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-74
All-Wheel Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-49
All-Wheel-Drive (AWD) System . . . . . . . . . . . . . . . . . . . . . .6-9
Analog Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Antenna
Rear Side Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-108
Antenna, XM™Satellite Radio Antenna
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-108
Antilock Brake System (ABS) . . . . . . . . . . . . . . . . . . . . . . . .6-5
Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34
Appearance Care
Aluminum or Chrome-Plated Wheels . . . . . . . . . . . .7-104
Care of Safety Belts . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-102
Chemical Paint Spotting . . . . . . . . . . . . . . . . . . . . . . . . .7-106
Cleaning Exterior Lamps/Lenses . . . . . . . . . . . . . . . .7-103
Fabric/Carpet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-99
Finish Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-103
Finish Damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-106
Instrument Panel, Vinyl, and Other Plastic
Surfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-101
Interior Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-98
Leather . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-100
Sheet Metal Damage . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-105
Speaker Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-101
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-105
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Appearance Care (cont.)
Underbody Maintenance . . . . . . . . . . . . . . . . . . . . . . . . .7-106
Washing Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . .7-102
Weatherstrips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-102
Windshield, Backglass, and Wiper Blades . . . . . . .7-104
Wood Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-101
Ashtray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Assist Handles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-64
Audio System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-67
Audio Steering Wheel Controls . . . . . . . . . . . . . . . . . .4-105
Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-60
Radio Reception . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-107
Rear Seat (RSA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-103
Theft-Deterrent Feature . . . . . . . . . . . . . . . . . . . . . . . . . .4-105
XM™Satellite Radio Antenna System . . . . . . . . . . .4-108
Automatic Headlamp System . . . . . . . . . . . . . . . . . . . . . . 4-15
Automatic Transmission
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-24
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
Autoride®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-42
Axle, Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-50
B
Back-Up Lamps - Ambulance Body
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-55
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-43
Electric Power Management . . . . . . . . . . . . . . . . . . . . . . 4-18
Run-Down Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Belt Routing, Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13
Bench Seat, Split (60/40) . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Bluetooth®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-67
Brake
Emergencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Pedal and Adjustable Throttle . . . . . . . . . . . . . . . . . . . . 3-30
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-40
Antilock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38
System Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
Braking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4
Braking in Emergencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-6
Break-In, New Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Bucket Seats, Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-56
Back-Up Lamps - Ambulance Body . . . . . . . . . . . . . . . 7-55
Fog Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Headlamp Aiming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-52
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