MAZDA MODEL CX-5 2017 Owners Manual (in English)

8–13
Customer Information and Reporting Safety Defects
Mazda Importer/Distributors
Importer/Distributor
U.S.A.
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922 U.S.A.
P.O. Box 19734
Irvine, CA 92623-9734 U.S.A.
TEL: 1 (800) 222-5500 (in U.S.A.)
(949) 727-1990 (outside U.S.A.)
CANADA
Mazda Canada Inc.
55 Vogell Road, Richmond Hill,
Ontario, L4B 3K5 Canada
TEL: 1 (800) 263-4680 (in Canada)
(905) 787-7000 (outside Canada)
PUERTO RICO/U.S. Virgin Island
International Automotive Distributor
Group, LLC. (Mazda de Puerto Rico)
P.O. Box 191850, San Juan, Puerto Rico
00919-1850
TEL: (787) 641-1777
MEXICO
Mazda Motor de Mexico
Mario Pani # 150, PB Col. Lomas de
Santa Fe Mexico, D.F. C.P. 05300 Del.
Cuajimalpa
TEL: Center of Attention to Clients:
01 (800) 016 2932. in Mexico
GUAM
Triple J Motors
157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning, Guam 96931
TEL: (671) 649-6555
SAIPAN
Pacifi c International Marianas, Inc.
(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950
TEL: (670) 234-7524

Triple J Saipan, Inc.
(d.b.a. Triple J Motors)
P.O. Box 500487 Saipan, MP 96950-0487
TEL: (670) 234-7133/3051
AMERICAN SAMOA
Polynesia Motors, Inc.
P.O. Box 1120, Pago Pago, American
Samoa 96799
TEL: (684) 699-9347
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Customer Information and Reporting Safety Defects
Reporting Safety Defects
Reporting Safety Defects (U.S.A.)
If you believe that your vehicle has a defect which could cause a crash \
or could cause
injury or death, you should immediately inform the National Highway Traffi c Safety
Administration (NHTSA) in addition to notifying Mazda Motor Corporatio\
n (Your Mazda
Importer/Distributor).

If NHTSA receives similar complaints, it may open an investigation, and if it fi nds that
a safety defect exists in a group of vehicles, it may order a recall and\
remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your
dealer, or Mazda Motor Corporation (Your Mazda Importer/Distributor).

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-
4236 (TTY:1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator,
NHTSA, 1200 New Jersey Avenue, SE., Washington, DC, 20590. You can also obtain other
information about motor vehicle safety from http://www.safercar.gov.
NOTE
If you live in the U.S.A., all correspondence to Mazda Motor Corporation should be
forwarded to:

Mazda North American Operations
7755 Irvine Center Drive
Irvine, California 92618-2922
or
P.O. Box 19734
Irvine, CA 92623-9734
Customer Experience Center or toll free at 1 (800) 222-5500

If you live outside of the U.S.A., please contact the nearest Mazda Distributor shown (page
8-13 ) in this manual.

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8–15
Customer Information and Reporting Safety Defects
Reporting Safety Defects
Reporting Safety Defects (Canada)
Canadian customers who wish to report a safety-related defect to Transport Canada, Defect
Investigations and Recalls, may telephone the toll free hotline 1-800-33\
3-0510, or contact
Transport Canada by mail at: Transport Canada, ASFAD, Place de Ville Tower C,
330 Sparks Street, Ottawa ON K1A 0N5.

For additional road safety information, please visit the Road Safety web\
site at:
http://www.tc.gc.ca/roadsafety/menu.htm
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8–16
Customer Information and Reporting Safety Defects
Warranty
Warranties for Your Mazda
  New Vehicle Limited Warranty  Powertrain Limited Warranty  Safety Restraint System Limited Warranty  Anti-perforation Limited Warranty  Federal Emission Control Warranty/California Emission Control Warranty  Emission Defect Warranty Emission Performance Warranty   Emission Control Warranty  Replacement Parts and Accessories Limited Warranty  Tire Warranty
NOTE
Warranty information varies depending on the country. Refer to the Warranty Booklet for
detailed warranty information.

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8–17
Customer Information and Reporting Safety Defects
Warranty
Outside the United States/Canada
Government regulations in the United States/Canada require that automobi\
les meet specifi c
emission regulations and safety standards. Therefore, vehicles built for use in the United
States/Canada may differ from those sold in other countries.

The differences may make it dif fi cult or even impossible for your vehicle to receive
satisfactory servicing in other countries. We strongly recommend that you NOT take your
Mazda outside the United States/Canada.

United States
However, in the event that you are moving to Canada permanently, Mazda vehicles built
for use in the United States could be eligible for exportation to Canada\
with speci fi c vehicle
modifi cations to comply with the Canadian Motor Vehicle Safety Standards (CMVSS).

Canada
However, in the event that you are moving to the United States permanently, Mazda vehicles
built for use in Canada could be eligible for exportation to the United \
States with speci fi c
vehicle modi fi cations to comply with the United States Federal Motor Vehicle Safety
Standards (FMVSS).
NOTE
The above is applicable for a permanent import/export situation and not \
related to travelers
on vacation.

You may have the following problems if you do take your vehicle outside o\
f the United
States/Canada:
   Recommended fuel may be unavailable. Any kind of leaded fuel or low-octane fuel will
affect vehicle performance and damage the emission controls and engine.
   Proper repair facilities, tools, testing equipment, and replacement part\
s may not be
available.

Please refer to your Manufacturer's Warranty Booklet for more information.
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8–18
Customer Information and Reporting Safety Defects
Warranty
Registering Your Vehicle in A Foreign Country
(Except United States and Canada)
Registering your vehicle in a foreign country may be problematic dependi\
ng on whether it
meets the specifi c emission and safety standards of the country in which the vehicle will\
be
driven. Consequently, your vehicle may require modi fi cations at personal expense in order
to meet the regulations.
In addition, you should be aware of the following issues:
Satisfactory vehicle servicing may be dif fi cult or impossible in another country.

The fuel speci fi ed for your vehicle may be unavailable.

Parts, servicing techniques, and tools necessary to maintain and repair \
your vehicle may be
unavailable.

There might not be an Authorized Mazda Dealer in the country you plan to take your
vehicle.

The Mazda warranty is valid only in certain countries.
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8–19
Customer Information and Reporting Safety Defects
Warranty
Add-On Non-Genuine Parts and Accessories
Non-genuine parts and accessories for Mazda vehicles can be found in stores.
These may fi t your vehicle, but they are not approved by Mazda for use with Mazda
vehicles. When you install non-genuine parts or accessories, they could affect your vehicle's
performance or safety systems; the Mazda warranty doesn't cover this. Be\
fore you install
any non-genuine parts or accessories, consult an Authorized Mazda Dealer.
WARNING
Always consult an Authorized Mazda Dealer before you install non-genuine parts or
accessories: Improperly designed parts or accessories could seriously aff ect your vehicle's performance
or safety systems. This could cause you to have an accident or increase your chances of
injuries in an accident.

Be very careful in choosing and installing add-on electrical equipment, such as mobile
telephones, two-way radios, stereo systems, and car alarm systems: Incorrectly choosing or installing improper add-on equipment or choosing an improper
installer is dangerous. Essential systems could be damaged, causing engine stalling, air-
bag (SRS) activation, ABS/TCS/DSC inactivation, or a fi re in the vehicle.

Mazda assumes no responsibility for death, injury, or expenses that may result from the
installation of add-on non-genuine parts or accessories.
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8–20
Customer Information and Reporting Safety Defects
Cell Phones
Cell Phones Warning
WARNING
Please comply with the legal regulations concerning the use of communication
equipment in vehicles in your country: Use of any electrical devices such as cell phones, computers, portable radios, vehicle
navigation or other devices by the driver while the vehicle is moving is dangerous. Dialing
a number on a cell phone while driving also ties-up the driver's hands. Use of these
devices will cause the driver to be distracted and could lead to a serious accident. If a
passenger is unable to use the device, pull off the right-of-way to a safe area before use.
If use of a cell phone is necessary despite this warning, use a hands-free system to at least
leave the hands free to drive the vehicle. Never use a cell phone or other electrical devices
while the vehicle is moving and, instead, concentrate on the full-time job of driving.

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8–21
Customer Information and Reporting Safety Defects
Event Data Recorder
Event Data Recorder (U.S.A. and Canada)
This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR
is to record, in certain crash or near crash-like situations, such as an\
air bag deployment
or hitting a road obstacle, data that will assist in understanding how a\
vehicle’s systems
performed. The EDR is designed to record data related to vehicle dynamics and safet\
y
systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is
designed to record such data as:
  How various systems in your vehicle were operating;  Whether or not the driver and passenger safety belts were buckled/fasten\
ed;  How far (if at all) the driver was depressing the accelerator and/or b\
rake pedal; and,  How fast the vehicle was traveling.
These data can help provide a better understanding of the circumstances \
in which crashes
and injuries occur.
NOTE:
EDR data are recorded by your vehicle only if a non-trivial crash or nea\
r crash-like situation
occurs; no data are recorded by the EDR under normal driving conditions \
and no personal
data (e.g., name, gender, age, and crash location) are recorded. However, other parties, such
as law enforcement, could combine the EDR data with the type of personal\
ly identifying
data routinely acquired during a crash investigation.
To read data recorded by an EDR, special equipment is required, and acces\
s to the vehicle
or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law
enforcement, that have the special equipment, can read the information i\
f they have access
to the vehicle or the EDR.

Mazda will not disclose any of the data recorded in an EDR to a third pa\
rty unless:
  A written agreement from the vehicle owner or the lessee is obtained  Offi cially requested by the police or other law enforcement authorities  Used as a defense for Mazda in a lawsuit, claim, or arbitration  Ordered by a judge or court
However, if necessary Mazda will:   Use the data for research on Mazda vehicle performance, including safety\
.  Disclose the data or the summarized data to a third party for research p\
urposes without
disclosing vehicle or owner identi fi cation information.

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Customer Information and Reporting Safety Defects
Recording of Vehicle Data
Recording of Vehicle Data
This vehicle is equipped with a computer which records the following mai\
n vehicle data
related to vehicle controls, operation, and other driving conditions.

Recorded data
  Vehicle conditions such as engine speed and vehicle speed  Driving operation conditions such as accelerator and brake pedals, and i\
nformation related
to the environmental circumstances while the vehicle is driven
   Malfunction diagnosis information from each on-vehicle computer  Information related to controls of other on-vehicle computers
NOTE
The recorded data may vary depending on the vehicle grade and optional equipment.\
Voice
and images are not recorded.


Data handling
Mazda and its subcontracting parties may obtain and use the recorded dat\
a for vehicle
malfunction diagnosis, research and development, and quality improvement\
.
Mazda will not disclose or provide any of the obtained data to a third p\
arty unless:
  An agreement from the vehicle owner (agreements from lessor and lessee \
for leased
vehicle) is obtained
   Offi cially requested by the police or other law enforcement authorities  For statistical processing by a research institution after processing th\
e data so that
identi fi cation of the owner or the vehicle is impossible

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