MERCEDES-BENZ SPRINTER 2013 MY13 Warranty Manual

Service and Warranty
8What’s Covered
Corrosion Warranty
A. Who Is Covered?
You are covered if you are a purchaser for
use of the vehicle.
B. What's Covered
This limited warranty covers the cost of all
parts and labor needed to repair or re-
place any sheet metal panels that get
holes from rust or other corrosion. If a
hole occurs because of something other
than corrosion, this limited warranty does
not apply. Cosmetic or surface corrosion -
resulting, for example, from stonechips or
scratches in the paint - is not covered. For
more details on what is not covered by
this limited warranty, see (

Page 10).
C. How Long It Lasts
The Corrosion limited warranty starts
when your New Vehicle Limited Warranty
begins, see (

Page 5). This limited war-
ranty has two time-and-mileage limits:
• For sheet metal panels, the limit is 36
months, with no mileage limit.
• For an outer-body sheet metal panel -
one that is finish-painted and that
someone can see when walking around
the vehicle - the limits are 5 years or
100,000 miles on the odometer, which-
ever occurs first.Restraint System Limited Warranty
(Vehicles sold and registered in the
State of Kansas only)
For vehicles sold and registered in the
State of Kansas, seatbelts and related
seatbelt components are warranted
against defects in workmanship and ma-
terials for 10 years, regardless of mileage.
This limited warranty does not cover re-
placement of seatbelts and related com-
ponents required as the result of collision.

Service and Warranty
9What’s Not Covered
Modifications Not Covered
A. Some Modifications Do Not Void the
Limited Warranties But Are Not Cov-
ered
Certain changes that you might make to
your vehicle do not, by themselves, void
the limited warranties described in this
booklet. Examples of some of these
changes are:
• installing non-Genuine Mercedes-Benz
parts, components, or equipment (such
as a non-Genuine Mercedes-Benz radio
or speed control); and
• using special non-Genuine Mercedes-
Benz materials.
But your limited warranties do not cover
any part that was not on your Sprinter ve-
hicle when it left the manufacturing plant
or is not certified for use on your vehicle.
Nor do they cover the costs of any repairs
or adjustments that might be caused or
needed because of the installation or use
of non-Genuine Mercedes-Benz parts, om-
ponents, equipment, or materials.
Performance or racing parts are consid-
ered to be non-Genuine Mercedes-Benz
parts. Repairs or adjustments caused by
their use are not covered under your limit-
ed warranties.
Examples of the types of alterations not
covered are:
• installing accessories - except for Gen-
uine Mercedes-Benz accessories in-
stalled by an authorized Sprinter Dealer;• applying rustproofing or other protec-
tion products;
• changing the vehicle's configuration or
dimensions, such as converting the
vehicle into a limousine or food service
vehicle; or
• using any refrigerant that the parts dis-
tributor has not approved.
B. Some Modifications That WILL Void
Your Limited Warranties
These actions will void your limited war-
ranties:
• disconnecting, tampering with, or alter-
ing the odometer will void your warran-
ties, unless your repairing technician
follows the legal requirements for re-
pairing or replacing odometers; or
• attaching any device that disconnects
the odometer will also void your warran-
ties.

Service and Warranty
10What’s Not Covered
Environmental Factors Not Covered
Your limited warranties do not cover dam-
age caused by environmental factors such
as airborne fallout, bird droppings, chemi-
cals, tree sap, salt, ocean spray, acid rain,
and roadhazards. Nor do your limited war-
ranties cover damage caused by hail-
storms, windstorms, tornadoes,
sandstorms, lightning, floods, and earth-
quakes.Your limited warranties do not
cover conditions resulting from anything
impacting the vehicle.
This includes cracks and chips in glass,
scratches and chips in painted surfaces,
or damage from collision.
Maintenance Costs Not Covered
Your limited warranties do not cover the
costs of repairing damage caused by poor
or improper maintenance. Nor do they
cover damage caused by the use of con-
taminated fuels, or by the use of fuels,
oils, lubricants, cleaners or fluids other
than those recommended in your Opera-
tor’s Manual.
The limited warranties do not cover the
costs of your vehicle’s normal or sched-
uled maintenance - the parts and services
that all vehicles routinely need. Some of
these parts and services, which your limit-
ed warranties do not cover, include:
• lubrication;
• engine tune-ups;
• replacing filters, coolant, spark plugs,
bulbs and sealed light assemblies, re-
mote control batteries, fluorescent bal-
last & tubes, or fuses (unless those
costs result from a covered repair);• cleaning and polishing;
• floor mats;
• mud flaps; and
• replacing worn wiper blades, worn
brake pads and linings, or clutch linings.
Racing Not Covered
Your limited warranties do not cover the
costs of repairing damage or conditions
caused by racing, nor do they cover the re-
pair of any defects that are found as the
result of participating in a racing event.
Certain Kinds of Corrosion Not
Covered
Your limited warranties do not cover the
following:
• corrosion caused by accident, damage,
abuse, or vehicle alteration;
• surface corrosion caused by such
things as industrial fallout, sand, salt,
hail, and stones;
• corrosion caused by the extensive or
abnormal transport of caustic materials
like chemicals, acids, and fertilizers;
and
• corrosion of special bodies, body con-
versions, or equipment that was not
supplied with your Sprinter vehicle
when it left the manufacturing plant.

Service and Warranty
11What’s Not Covered
Other Exclusions
Your limited warranties do not cover the
costs of repairing damage or conditions
caused by any of the following:
• fire or accident;
• abuse or negligence;
• misuse - for example, driving over curbs
or overloading;
• tampering with the emission systems,
or with a part that could affect the emis-
sion systems;
• use of used parts, even if they were orig-
inally supplied by the parts distributor
(however, authorized Genuine Mer-
cedes-Benz remanufactured parts are
covered);
• windshield or rear window damage from
external objects;
• off-road use of the vehicle;
• any changes made to your vehicle that
do not comply with the vehicle's specifi-
cations; or
• using any fluid that does not meet the
minimum recommendations in your Op-
erator's Manual.Total Loss, Salvage, Junk, or Scrap Ve-
hicles Not Covered
A vehicle has no warranty coverage of any
kind if:
• the vehicle is declared to be a total loss
by an insurance company;
• the vehicle is rebuilt after being de-
clared to be a total loss by an insurance
company; or
• the vehicle is issued a certificate of title
indicating that it is designated as “sal-
vage,” “junk,” “rebuilt,” “scrap,” or
some similar word.
The vehicle warrantor will deny warranty
coverage without notice if it learns that a
vehicle is ineligible for coverage for any of
these reasons.
Restricted Warranty
Your warranties can also be restricted by
the vehicle warrantor.
The vehicle warrantor may restrict the
warranty on your vehicle if the vehicle is
not properly maintained, or if the vehicle
is abused or neglected, and the abuse or
neglect interferes with the proper func-
tioning of the vehicle. If the warranty is re-
stricted, coverage may be denied or
subject to approval by the vehicle warran-
tor before covered repairs are performed.

Service and Warranty
12Other Terms of Your Warranties
Exchanged Parts May Be Used in War-
ranty Repairs
In the interest of customer satisfaction,
the vehicle warrantor may offer exchange
service on some vehicle parts. This serv-
ice is intended to reduce the amount of
time your vehicle is not available for your
use because of repairs. Parts used in ex-
change service may be new, remanufac-
tured, reconditioned, or repaired,
depending on the part involved.
All exchange parts that might be used
meet new parts standards and have the
same limited warranties.
Examples of the kinds of parts that might
be serviced in this way are:
• engine assemblies;
• transmission assemblies;
• instrument cluster assemblies;
• radios, tape and CD players;
• speedometers; and
• powertrain control modules.
To help control suspected ozone-deplet-
ing agents, the EPA requires the capture,
purification, and reuse of automotive air-
conditioning refrigerant gases. As a result,
a repair to the sealed portion of your air-
conditioning system may involve the in-
stallation of purified reclaimed refrigerant.Pre-Delivery Service
A defect in or damage to the mechanical,
electrical, sheet-metal, paint, trim, and
other components of your vehicle may
have occurred at the factory or while it
was being shipped to the authorized
Sprinter Dealer.
Such a defect or damage is usually de-
tected and corrected at the factory. In ad-
dition, authorized Sprinter Dealers must
inspect each vehicle before delivery. They
repair any defects or damage detected be-
fore the vehicle is delivered to you.
Production Changes
Changes may be made in vehicles sold by
the vehicle distributor and its authorized
Sprinter Dealers at any time without incur-
ring any obligation to make the same or
similar changes on vehicles previously
built or sold.

Service and Warranty
13Emission Warranties Required By Law
Federal Emission Warranty -
Diesel Heavy Duty Vehicle
A. Parts Covered for 5 Years or
100,000 Miles
Diesel equipped heavy duty vehicles have
a diesel engine Emission Warranty which
warrants the following emission parts for
5 years or 100,000 miles, whichever oc-
curs first. These limits are counted from
the time when your New Vehicle Limited
Warranty begins, see (

Page 5).
The covered parts are:
I. Air Induction System
Air Cleaner Housing
Charge Air Cooler
Charge Air Distribution Line
Electric Intake Air Throttle (with Throttle
Valve Step Motor)
Intake Port Shutoff
Turbocharger
II. Fuel Metering System
Fuel Filter
Fuel Injector
Fuel Pressure Regulator
Fuel Pump (Electric)
Fuel Rail
Fuel Rail Pressure Sensor
High Pressure PumpIII. Ignition System
Glow Plug
Glow Time Control Module
IV. Exhaust Gas Recirculation System
EGR Cooler
EGR Valve
V. Positive Crankcase Ventilation
Crankcase Ventilation Valve/Line
VI. Fuel Evaporative Control
Fuel Tank (with integrated Vent Valve and
Fill Neck)
VII. Exhaust/Diesel Exhaust Fluid
(DEF) System
DEF Delivery Pump (with Pressure Sensor)
DEF Injection Valve
DEF Line
DEF Tank (with Temperature Sensor and
Fluid Level Gauge)
Diesel Oxidation Catalyst (and/or Diesel
Particulate Filter)
Exhaust Manifold
Exhaust Pipe (Front)
Selective Catalytic Reduction Catalyst

Service and Warranty
14Emission Warranties Required By Law
VIII. Engine Emissions Control Sys-
tems/Sensors
Accelerator Pedal Module
Camshaft Position Sensor
Charge Air Pressure Sensor
Charge Air Temperature Sensor
Crankshaft Position Sensor
DEF Control Module
Engine Control Module
Engine Coolant Temperature Sensor
Exhaust Back Pressure Sensor
Exhaust Differential Pressure Sensor
Exhaust Gas Temperature Sensor
Fuel Temperature Sensor
Heated Cooling Water Thermostat
Manifold Air Pressure Sensor
Mass Air Flow Sensor (with Integrated In-
take Air Temperature Sensor)
NO
X Sensor
O
2 Sensor
Transmission Control Module
Vehicle Speed Sensor (Front Wheels)
Vehicle Speed Sensor (Rear Wheels)
IX. On-Board Diagnostics
Instrument Cluster (Malfunction Indicator
Lamp)

Service and Warranty
15Emission Warranties Required By Law
California Emission Warranty
Diesel Engine Medium Duty Vehicles
Products Warranted
This Emission Control System Warranty
applies to Diesel Engine Medium Duty Ve-
hicles certified with the California Air Re-
sources Board beginning with the 2013
model year, marketed by the vehicle dis-
tributor, and registered in California, Con-
necticut, Maine, Maryland,
Massachusetts, New Jersey, Oregon,
Pennsylvania, Rhode Island, Vermont and
Washington for use in Medium Duty Vehi-
cle applications.
Your Warranty Rights and Obligations
The California Air Resources Board and
the vehicle distributor, are pleased to ex-
plain the emission control system warran-
ty on your 2013 vehicle. In California,
Connecticut, Maine, Maryland, Massachu-
setts, New Jersey, Oregon, Pennsylvania,
Rhode Island, Vermont and Washington,
new motor vehicles, must be designed,
built, and equipped to meet the State's
stringent anti-smog standards. The vehi-
cle warrantor must warrant the emission
control system on your vehicle for the pe-
riods of time listed below provided there
has been no abuse, neglect or improper
maintenance on your vehicle.Your emission control system may include
parts such as the fuel injection system
and engine electronic control module.
Also included may be hoses, connectors
and other emission-related assemblies.
Where a warrantable condition exists, the
vehicle warrantor will repair your vehicle
at no cost to you including diagnosis,
parts and labor.
WARRANTY COVERAGE
For 5 years or 100,000 miles,
whichever first occurs:
1. If an emission-related part on your vehi-
cle is defective, the part will be repaired or
replaced by the vehicle warrantor. This is
your SHORT-TERM EMISSION CONTROL-
SYSTEM DEFECTS WARRANTY.
For 7 years or 70,000 miles,
whichever first occurs:
1. Where a warrantable condition exists
on a long-term emission-related part, the
vehicle warrantor will repair your vehicle
at no cost to you including diagnosis,
parts and labor. This is your LONG-TERM
EMISSIONCONTROL SYSTEM DEFECTS
WARRANTY.

Service and Warranty
16Emission Warranties Required By Law
California Emission Warranty (cont’d)
OWNER'S WARRANTY
RESPONSIBILITIES:
As the vehicle owner, you are responsible
for the performance of the required main-
tenance listed in your Maintenance Book-
let. The vehicle warrantor recommends
that you retain all receipts covering main-
tenance on your vehicle, but the vehicle
warrantor cannot deny warranty solely for
the lack of receipts or for your failure to
substantiate the performance of all
scheduled maintenance.
You are responsible for presenting your
vehicle to an authorized Sprinter Dealer
as soon as a problem exists. The warranty
repairs should be completed in a reasona-
ble amount of time, not to exceed
30 days.
As the vehicle owner, you should also be
aware that the vehicle warrantor may
deny you warranty coverage if your vehi-
cle or a part has failed due to abuse, ne-
glect, improper maintenance or
unapproved modifications.
If you have any questions regarding your
warranty rights, and responsibilities, you
should contact the
Customer Assistance Center
Three Mercedes Drive
Montvale, New Jersey 07645-0350
1-877-762-8267
or
California Air Resources Board
9480 Telstar, Suite4
El Monte, CA 91731.A warranted part which is scheduled for
replacement as required maintenance is
warranted up to the first scheduled re-
placement point.
Prior to the expiration of the applicable
warranty, the owner must give notice of
any warranted emission control failure to
an authorized Sprinter Dealer and deliver
the vehicle to such facility for repair.
Owner is responsible for incidental costs
such as: communication expenses, meals,
lodging incurred by Owner or employee of
Owner as a result of a Warrantable Condi-
tion.
Owner is responsible for "downtime" ex-
penses, cargo damage, fines, all applica-
ble taxes, all business costs, and other
losses resulting from a warrantable condi-
tion.

Service and Warranty
17Emission Warranties Required By Law
California Emission Warranty (cont’d)
Coverage
SHORT-TERM EMISSION-RELATED
PARTS (CA, CT, MA, MD, ME, NJ,
OR, PA, RI, VT, WA):
I. Air Induction System
Air Cleaner Housing
Charge Air Cooler
Charge Air Distribution Line
Electric Intake Air Throttle (with Throttle
Valve Step Motor)
Intake Port Shutoff
Turbocharger
II. Fuel Metering System
Fuel Filter
Fuel Injector
Fuel Pressure Regulator
Fuel Pump (Electric)
Fuel Rail
Fuel Rail Pressure Sensor
High Pressure Pump
III. Ignition System
Glow Plug
Glow Time Control Module
IV. Exhaust Gas Recirculation System
EGR Cooler
EGR Valve
V. Positive Crankcase Ventilation
Crankcase Ventilation Valve/Line
VI. Fuel Evaporative Control
Fuel Tank (with integrated Vent Valve and
Fill Neck)VII. Exhaust/Diesel Exhaust Fluid
(DEF) System
DEF Delivery Pump (with Pressure Sensor)
DEF Injection Valve
DEF Line
DEF Tank (with Temperature Sensor and
Fluid Level Gauge)
Diesel Oxidation Catalyst (and/or Diesel
Particulate Filter)
Exhaust Manifold
Exhaust Pipe (Front)
Selective Catalytic Reduction Catalyst
VIII. Engine Emissions Control Sys-
tems/Sensors
Accelerator Pedal Module
Camshaft Position Sensor
Charge Air Pressure Sensor
Charge Air Temperature Sensor
Crankshaft Position Sensor
DEF Control Module
Engine Control Module
Engine Coolant Temperature Sensor
Exhaust Back Pressure Sensor
Exhaust Differential Pressure Sensor
Exhaust Gas Temperature Sensor
Fuel Temperature Sensor
Heated Cooling Water Thermostat
Manifold Air Pressure Sensor
Mass Air Flow Sensor (with Integrated In-
take Air Temperature Sensor)
NO
X Sensor
O
2 Sensor
Transmission Control Module
Vehicle Speed Sensor (Front Wheels)
Vehicle Speed Sensor (Rear Wheels)