tow MERCEDES-BENZ SPRINTER 2015 MY15 Operator’s Manual

You and others can suffer health-related dam-
age through electromagnetic radiation. By
using an exterior antenna, a possible health
risk caused by electromagnetic fields, as dis-cussed in scientific circles, is taken into
account. Only have the exterior antenna
installed by a qualified specialist workshop.
We recommend the use of an approved exte-
rior antenna for operating the mobile phone.
Only in this way can optimal mobile phone
reception quality in the vehicle be ensured
and mutual interference between the vehicle
electronics and mobile phones minimized.
Observe the legal requirements for each indi- vidual country. Mobile phone pre-installation
The mobile phone pre-installation includes a
hands-free system integrated into the vehi-
cle. The microphone for the hands-free sys-
tem is installed in the overhead control panel or in the overhead stowage compartment
together with the front interior light.
In order to use the hands-free system, you will
need a special bracket. The Sprinter acces-
sories include brackets for various mobile
phone models.
i Mobile phone brackets which are availa-
ble from various manufacturers on the
open market are not compatible with the
Sprinter telephone system. You can recog- nize suitable holders for your mobile phoneby the imprinted star and the B6 spare part
number on the back of the bracket.
Detailed instructions for use can be found in
the operating instructions for the mobile
phone bracket and in the separate operating
instructions for the mobile phone pre-instal-
lation.
i The mobile phone battery is charged
depending on the condition of charge and
the position of the key in the ignition lock.
The mobile phone display indicates the
charging process. Additional communications equip-
ment
Important safety notes
G
WARNING
If you operate mobile communication equip-
ment while driving, you will be distracted from traffic conditions. You could also lose controlof the vehicle. There is a risk of an accident.
Only operate this equipment when the vehicleis stationary.
You must observe the legal requirements for
the country in which you are currently driving when operating mobile communication
equipment.
Please remember, a navigation system does
not supply information on the load-bearing
capacity of bridges or the overhead clearance
of underpasses. The driver remains responsi- ble for safety at all times.
You and others can suffer health-related dam-
age through electromagnetic radiation. By
using an exterior antenna, a possible health
risk caused by electromagnetic fields, as dis- cussed in scientific circles, is taken into
account. Only have the exterior antenna
installed by a qualified specialist workshop.
You will find information on installing electri-
cal or electronic equipment in the “Vehicle
electronics” section (Y page 316). Installation for PND mobile navigation
devices
You can secure a personal navigation device
(Personal Navigation Device PND) using a
commercially available adapter. Additional communications equipment
237Stowing and features Z

PND connector (on the side behind the instrument
cluster)
0087 USB port
0085 3.5 mm audio jack for the PND audio sig-
nal (voice announcements)
X Connecting the PND: connect the PND
ports to the appropriate jacks in the vehi-
cle.
i You can also use USB port
0087and 3.5 mm
audio jack 0085for external audio sources.
The voice announcements are heard through the radio speakers when you start navigation.The audio source played until this point is
then muted for the duration of the voice
announcements.
i If you use audio devices or personal nav-
igation devices which have been recom-
mended by Mercedes-Benz, you can use all of the functions available, such as the mute
function.
You can obtain further information from any
authorized Mercedes-Benz Center. 238
Additional communications equipmentStowing and features

Useful information
This Operator's Manual describes all models
as well as standard and optional equipment of your vehicle that were available at the time of going to print. Country-specific variations are
possible. Note that your vehicle may not be
equipped with all of the described functions.
This also applies to systems and functions
relevant to safety.
Read the information on qualified specialist
workshops (Y page 25). Loading guidelines
Important safety notes
G
WARNING
As a result of improperly placed or unevenly
distributed loads, the center of gravity of the
load being transported may be too high or too far back. This can significantly impair handlingas well as steering and braking characteris-
tics. There is a risk of an accident.
Always make sure that the center of gravity of
the load is:
R between the axles
and
R as low as possible, near the rear axle. G
WARNING
When objects are unsecured or inadequately
secured, they can slip, turn over or be thrown about, striking vehicle occupants. This also
applies to:
R luggage or loads
R a rear bench seat which has been removed
and is being transported in the vehicle in an
exceptional case.
There is a risk of injury, particularly in the
event of braking maneuvers or abrupt
changes in direction.
Always stow objects in such a way that they
cannot be tossed about. Before traveling,
secure objects, luggage or loads to prevent them slipping or tipping over. If you remove a
rear bench seat, it is advisable to store it out- side the vehicle. G
WARNING
When the permissible wheel loads, axle loads and/or the maximum permissible gross vehi-
cle weight are exceeded, driving safety is
compromised. The handling as well as steer-
ing and braking characteristics may be signif- icantly impaired. Overloaded tires may over-
heat, causing them to burst. There is a risk ofan accident.
When transporting a load, always observe the
permissible wheel loads, axle loads and the
maximum permissible gross vehicle weight
for the vehicle (including occupants). G
WARNING
When you load the roof, the center of gravity
of the vehicle rises and the driving character- istics change. If you exceed the maximum roof
load, the driving characteristics, as well as
steering and braking, will be greatly impaired.There is a risk of an accident.
Never exceed the maximum roof load and
adjust your driving style.
! If you are using a roof carrier, observe the
maximum roof load and maximum roof car-
rier load.
You will find information about the maximum roof load in the "Technical data" section
(Y page 328) and information about roof car-
riers in the "Carrier systems" section
(Y page 245).
R Do not stack luggage or loads higher than
the backrests.
R Stow objects preferably in the cargo com-
partment.
R When transporting luggage, always use the
cargo tie-down rings and a parcel net, if
present.
R Use cargo tie-down rings and fasteners
which are suitable for the weight and size of the load. 240
Loading guidelinesTransporting loads

Always observe the operating instructions of
the respective manufacturer when using suit- able load securing aids or tie downs. In par-
ticular, the information on service life.
Load securing aids and tie downs may not be used, for example, if:
R identification marks are missing or illegible
R there are yarn breakages, damage to bear-
ing seams or other signs of tearing
R there are signs of shearing, deformation,
pinching or other damage
R there is damage to clamping or connecting
elements
Such load securing aids and tie downs are
worn; they should not be used and must be
replaced. If you use load securing aids or tie
downs which are worn, the load may not be
sufficiently secured and could cause damage
to property.
After an accident, the following must be
checked at a specialist workshop:
R Cargo compartment floor
R Load surface
R Cargo tie-down rings
R Tie downs
Otherwise, the load may not be correctly
secured the next time anything is stowed.
Even if you follow all loading guidelines, the
load increases the risk of injury in the event of an accident. Observe the tips in the "Securing
luggage/loads" (Y page 242) and "Load dis-
tribution" (Y page 242) sections. Before loading
! The anti-slip mats cannot be used for
securing goods and must be replaced when
they show signs of:
R Permanent deformation and crushing
R Crack formation
R Cuts X
Tire pressure: check the tire pressure and
correct if necessary (Y page 288).
X Cargo compartment floor: clean the
cargo compartment floor.
The cargo compartment floor must be free
from oil and dust, dry and swept clean to
prevent the load from slipping.
X Place non-slip mats (anti-slip mats) on the
cargo compartment floor if necessary. During loading
! On passenger van versions with maxi-
mum seating layout, the permissible rear
axle load would be exceeded if the full pay-
load were to be loaded in the cargo com-
partment.
X Observe the gross axle weight rating and
permissible gross vehicle weight for your
vehicle.
Take into account that your vehicle's curb
weight is increased if accessories or
optional equipment are installed. The max-
imum payload is thus reduced.
X Observe the notes on load distribution
(Y page 242).
The overall center of gravity of the load
should always be as low as possible, cen-
tered and between the axles near the rear
axle.
X Secure the load (Y page 242).
Observe the legal requirements of the
country in which you are currently driving. Checks after loading
G
WARNING
Combustion engines emit poisonous exhaust
gases, such as carbon monoxide. If the sliding door or rear door is open when the engine is
running, exhaust gases can enter the vehicle
interior, especially during the journey. There
is a risk of poisoning. Loading guidelines
241Transporting loads
Z

Always switch off the engine before opening
the sliding door or rear door. Never drive the
vehicle when the sliding door or rear door is
open.
X Securing loads: check that the load is
secure before every journey and at regular intervals during a long journey, and correctif necessary.
X Doors: close the sliding doors and rear
doors.
X Tire pressure: adjust the tire pressures
according to the vehicle load (Y page 288).
X Driving style: adapt your driving style
according to the vehicle load. Load distribution
General notes
! Excessive loads on individual points of the
cargo floor or on the load surface impair
vehicle handling characteristics and could
cause damage to the floor covering.
The overall center of gravity of the load should
always be as low as possible, centered and
between the axles near the rear axle.
On Cargo Vans/Passenger Vans:
X Always transport loads in the cargo com-
partment.
X Always place the load against the backrests
of the rear bench seat.
X Move large and heavy loads as far towards
the front of the vehicle as possible against
the rear bench seat. Stow the load flush
with the rear bench seat.
X Always additionally secure the load with
suitable load-securing aids or tie downs. Observe the following notes:
R Do not stack loads higher than the upper
edge of the backrests.
R Transport loads behind seats that are not
occupied.
R If the rear bench seat is not occupied, insert
the seat belts crosswise into the buckle of
the opposite seat belt. Securing loads
Important safety notes
G
WARNING
If you attach the tie-down incorrectly when
securing the load, the following may occur in
the event of abrupt changes in direction, brak- ing maneuvers or an accident:
R the cargo tie-down rings may become
detached or the tie-down may tear if the
permissible load is exceeded
R the load may not be restrained.
This may cause the load to slip, tip over or be tossed about, striking vehicle occupants.
There is a risk of an accident and injury.
Always tension the tie-downs in the proper
manner and only between the described
cargo tie-down rings. Always use tie-downs
designed specifically for the loads. G
WARNING
You may not transport anyone in the cargo
compartment or on the load surface. Never let more people ride in the vehicle than there areseat belts available. Make sure everyone rid-
ing in the vehicle is correctly restrained with a
separate seat belt. Never use a seat belt for
more than one person at a time.
! Observe the information on the maximum
loading capacity of the individual cargo tie-
down points.
If you use several cargo tie-down points to
secure a load, you must always take the 242
Securing loadsTransporting loads

Cargo tie-down point (example: Cargo Van without
loading rails)
0043 Cargo tie-down rings Cargo tie-down point (example: Cargo Van with
loading rails)
0043 Cargo tie-down rings
0044 Load rails
Secure loose loads with a tested lashing net
or a tarpaulin.
X Always fasten the lashing net or tarpaulin to
all available cargo tie-down points. Make
sure that the retaining hooks are secured
against accidental opening.
If your vehicle is equipped with loading
rails 0044in the floor, you can place lashing rods
directly in front of and behind the load. The
lashing rods directly absorb the potential
shifting forces. Securing loads on the cargo compartment
floor by lashing them down is only recom-
mended for lightweight loads. Place non-slip
mats (anti-slip mats) under the load to
increase load security. Installing/removing cargo tie-down
rings for the load rails
G
WARNING
If the cargo tie-down ring is not properly
installed, it may slip or become detached in
the event of abrupt changes in direction, brak- ing maneuvers or an accident. This may causeobjects, luggage or the load to slip, tip over or
be tossed about, striking vehicle occupants.
There is a risk of injury.
Before using the cargo tie-down rings, always
make sure they are properly installed and
cannot be moved. X
To install: slide the cargo tie-down ring
through a recess in the loading rail close to the load until locking mechanism 0043
engages in the recess.
i When you pull locking mechanism
0043up
and out of the recess, the cargo tie-down
ring is able to move within the loading rail.
Make sure that locking mechanism 0043is
always engaged in a recess.
X Check the cargo tie-down ring for firm seat-
ing.
X To remove: pull locking mechanism 0043up
and pull the cargo tie-down ring towards 244
Securing loadsTransporting loads

Hood release lever in the driver's footwell
Observe the safety notes when you open the
hood.
X Stop your vehicle as far away from traffic as
possible on level ground.
X Switch off the engine.
X Secure the vehicle to prevent it from rolling
away.
X Pull release handle 0043on the hood.
The hood is released. X
Reach into the gap and push lever 0044on the
hood catch up. X
Swing the hood upwards until support strut
0087 engages and the hood is supported.
Closing the hood G
WARNING
If the hood is unlatched, it could tip forward
during rapid deceleration of the vehicle and
hit persons or objects within its path. There is
a risk of an accident and injury.
Therefore, always make sure that the hood is closed and locked completely before driving
off.
If the hood is not locked and you are already
driving at walking pace:
R the yellow 003Eindicator lamp in the
instrument cluster goes on for vehicles
without steering-wheel buttons.
R the 003E Hood open
Hood open display appears for
vehicles with steering-wheel buttons.
! When you press the support strut back,
make sure that you do not press it against
the detent position and cause it to bend.
! Do not use your hands to push the hood
down. You could damage it otherwise.
X Lift the hood slightly.
X Press support strut 0087towards the back.
X Lower the hood and allow it to fall with
momentum from a height of approximately
1 ft (30 cm).
The hood locks audibly.
X Check that the hood is correctly locked.
If the hood can be raised slightly, it is not
properly engaged. If the hood is not cor-
rectly engaged, open the hood again. Let
the hood fall with a little more momentum. Engine compartment
249Maintenance and care Z

R
dragging or pushing the battery across car-
pet flooring or any other synthetic materi-
als
R rubbing the battery with cloths or towels.
Comply with the following safety precautions
and take protective measures when handling
batteries. Risk of explosion. Explosive oxy-
hydrogen is produced when bat-
teries are being charged. Only
charge batteries in well-ventilated
areas. Fire, open flames and smoking are
therefore prohibited when work-
ing on the battery. Avoid creating
sparks. Battery acid is caustic. Avoid con-
tact with the skin, eyes or clothing. Wear acid-proof protective gloves.
If skin or clothes are splashed with
acid, neutralize the splashes
immediately with soapy water or
an acid neutralizer, and then clean the affected areas with water.
Consult a doctor if necessary. Wear eye protection. When mixing
water and acid, the liquid can
splash into your eyes. Rinse acid
splashes to the eyes immediately
with clean water and contact a
doctor immediately. Keep children at a safe distance.
Children are not able to assess the
dangers posed by batteries and
acid. When handling batteries, observe
the safety precautions and special
protective measures contained in
this Operator's Manual. H
Environmental note Batteries contain dangerous
substances. It is against the
law to dispose of them with
the household rubbish. They
must be collected separately and recycled to protect the
environment.
Dispose of batteries in an
environmentally friendly
manner. Take discharged
batteries to a qualified spe-
cialist workshop or a special
collection point for used bat-
teries.
Observe the following notes:
R Recharge the battery more frequently, if
you:
- predominantly drive short distances
- predominantly drive at low outside tem-
peratures
- park the vehicle longer than
three weeks
In order for the batteries to achieve their
maximum possible service life, they must
always be sufficiently charged.
R When you park the vehicle, remove the key
if you do not require any electrical consum- ers. The vehicle will then use very little
energy, thus conserving battery power.
R When replacing a battery, only use batter-
ies that are recommended for use in
Sprinter vehicles.
R Have the battery removed at a qualified
specialist workshop.
R If you leave your vehicle parked your vehi-
cle longer than three weeks:
- consult a qualified specialist workshop
or
- switch off the power supply using the
battery main switch (Y page 137) or
- disconnect the batteries (Y page 260).
Otherwise, you need to check the battery's condition of charge every three weeks,
since standby power consumption can
drain the battery. If the battery voltage is
lower than 12.2 V, the battery must be
charged. Otherwise, the battery may be
damaged by exhaustive discharging. Battery
259Maintenance and care Z

Be sure to observe the notes on charging
the batteries (Y
page 263). Installation locations
Your vehicle may be equipped with three bat-
teries, depending on the equipment version:
R a starter battery in the battery case in the
driver's footwell
R additional battery in the engine compart-
ment
R auxiliary battery under the driver's seat
Have the auxiliary battery removed at a quali-
fied specialist workshop. Installing/removing the floor cover-
ing (starter battery) G
WARNING
Objects in the driver's footwell can restrict the pedal travel or obstruct a depressed pedal.
The operating and road safety of the vehicle is
jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use loose floormats and do not place floormats on
top of one another. X
Switch off all electrical consumers.
X To remove: remove screws 0087and take off
trim 0044. X
Remove floor covering 0043.
X To install: place floor covering 0043in the
driver's footwell.
X Slide floor covering 0043underneath the car-
rier of the accelerator pedal and align it at
the base of the driver's seat and at the door sill.
Make sure that the floor covering does notobstruct the accelerator pedal.
X Put trim 0044in place and screw screws 0087
back in. Disconnecting/connecting the
starter battery
Important safety notes G
WARNING
During the charging process, a battery produ- ces hydrogen gas. If a short circuit occurs or
sparks are created, the hydrogen gas can
ignite. There is a risk of an explosion.
R Make sure that the positive terminal of a
connected battery does not come into con-
tact with vehicle parts.
R Never place metal objects or tools on a bat-
tery.
R It is important that you observe the descri-
bed order of the battery terminals when
connecting and disconnecting a battery.
R When jump-starting, make sure that the
battery poles with identical polarity are
connected.
R It is particularly important to observe the
described order when connecting and dis-
connecting the jumper cables.
R Never connect or disconnect the battery
terminals while the engine is running.
Disconnecting the starter battery !
Switch off the engine and remove the key
from the ignition lock before you loosen or
disconnect the terminal clamps. You may 260
BatteryMaintenance and care

The vehicle could otherwise be damaged.
You can wash the vehicle in an automatic car
wash from the very start.
Wash off excess dirt before cleaning the vehi- cle in an automatic car wash.
After putting the vehicle through an auto-
matic car wash, wipe off wax from:
R the rear view camera lens (Y page 269)
R the windshield
R the windshield wiper blades
This will prevent smears and reduce wiping noises caused by residue on the wind-
shield.
Washing by hand In some countries, washing by hand is only
allowed at specially equipped washing bays.
Observe the legal requirements of the coun-
try you are currently in when washing by
hand.
X Do not use hot water and do not wash the
vehicle in direct sunlight.
X Use a soft car sponge.
X Use a mild cleaning agent, e.g. a car sham-
poo approved for use with Sprinter vehi-
cles.
X Thoroughly hose down the vehicle with a
gentle jet of water.
X Do not point the water jet directly towards
the air inlets.
X Use plenty of water and rinse out the
sponge frequently.
X Rinse the vehicle with clean water and dry
thoroughly with a chamois.
X Do not let the cleaning agents dry on the
paintwork.
When using the vehicle in winter, remove all
traces of road salt deposits carefully and as
soon as possible. Power washers G
WARNING
The water jet from a circular jet nozzle (dirt
blasters) can cause invisible exterior damage to the tires or chassis components. Compo-
nents damaged in this way may fail unexpect-edly. There is a risk of an accident.
Do not use power washers with circular jet
nozzles to clean the vehicle. Have damaged
tires or chassis components replaced imme-
diately.
! Under no circumstances use power wash-
ers in the vehicle interior. The pressurized
water and associated spray produced by
the power washer could cause extensive
damage to the vehicle.
! Observe the minimum distance to be
maintained between the nozzle of the
power washer and object to be cleaned, as
outlined below:
R approximately 2.2 ft(70 cm) when using
round-jet nozzles
R approximately 1 ft (30 cm) when using
25°flat-spray jets and dirt blasters
Keep the water jet moving while cleaning.
To avoid causing damage, do not point the
water jet directly at:
R door joints
R brake hoses
R electrical components
R electrical connections
R seals
R drive train, especially not at the inter-
mediate bearing of the propeller shaft
R rear view camera (camera lens and
microphone opening on the bottom)
Keep a minimum distance of
1.6 ft(50 cm).
Cleaning the engine !
Water must not enter intake or ventilation
openings. When cleaning with high pres- 266
CareMaintenance and care