service MERCEDES-BENZ SPRINTER 2019 MY19 with 7” screen

Obser
vethefo llowing points toensure that the
ve hicle is properly secured against rolling away
unin tentionally: #
Always apply the parking brake. #
Vehicles with automatic transmission:
engage transmission position 005D.#
On uphill or downhill inclines: turnthe
front wheels towa rdsth e curb. #
On uphill or downhill inclines: securethe
re ar axle with a chock or an object without
sharp edges.
% Yo
u can operate the side windo wsforfive
minutes af teryo u ha veswitched off theve hi‐
cle. Manual parking brake
Applying/releasing
the handbrake le ver &
WARNING Risk of skidding or an acci‐
dent bybraking with the parking brake
If yo u ha vetobrake your vehicle with the
parking brake, the braking dis tance is consid‐
erab lylonger and the wheels may loc k.There
is an increased risk of skidding and/or acci‐
dent. #
Only brake theve hicle with the parking
brake if the service brake has failed. #
Inthis case, do not apply the parking
brake with too much forc e. #
Ifth e wheels loc k,immediately release
th e parking brake as much as required
fo rth e wheels toturn again. &
WARNING Risk offire and an accident if
th e parking brake is not released
If th e parking brake is not fully released when
driving, thefo llowing situations can occur:
R The parking brake can overheat and cause
a fire
R The parking brake can lose its holding
function #
Comple tely release the parking brake
before driving off. The brake lights do not light up when
you brake
th eve hicle with the parking brake.
Generally, you may only apply the parking brake
when theve hicle is stationar y. #
Toapply the pa rking brake: pull handbrake
le ve r1 up as far as the last possible de tent.
When the engine is running, the0049
and 0024 (USA) or 0024(Canada) indicator
lamps in the Instrument Display light up. If
th eve hicle is in motion, a warning tone
sounds.
% In
vehicles with a folding handbrake le ver,
yo u can then press handbrake le ver1 down
as far as it will go. #
Torelease the pa rking brake: onvehicles
with a folding handbrake le ver,firs t pull hand‐
brake le ver1 up as far as it will go. #
Pull handbrake le ver1 slightly and press
re lease knob 2. #
Guide handbrake le ver1 down toas far as it
will go.
The 0049 and0024 (USA) or 0024(Canada)
indica tor lamps in the Instrument Display go
out.
Fo lding the handbrake le ver up or down (only
in vehicles with a folding handbrake le ver)
Re quirements:
R The handbrake le ver is applied. #
Tofold down the handbrake le ver:push the
handbrake le ver down as far as it will go. #
Toraise the handbrake le ver:pull the hand‐
brake le ver up as far as it will go. Driving and parking
13 3

Pe
rforming emer gency braking with the hand‐
brake le ver If, in
exceptional cases, the service brake fails,
yo u may use the parking brake toper form emer‐
ge ncy braking. #
Eme rgency braking: press and hold release
button 2and carefully pull brake le ver1. Electric parking brake
Note
s onthe electric pa rking brake &
WARNING Risk of accident and inju ry
due tochildren and animals left unat ten‐
ded in theve hicle
If yo u lea vechildren and animals unat tended
in theve hicle, they may be able toset the
ve hicle in motion, forex ample by:
R Releasing the parking brake.
R Shifting the automatic transmission out of
park position 005D.
R Starting the engine.
In addition, they may operate vehicle equip‐
ment and become trapped. #
Never lea vechildren and animals unat‐
te nded in theve hicle. #
When leaving theve hicle, alw aysta ke
th e SmartK eywith you and lock the
ve hicle. Fo
rth e automatic functions towo rkcor rectl y,the
driver must be seated in the cor rect seat position
(/ page 59).
The function of the electric parking brake is
dependent on the on-board electrical sy stem volt‐ age. If
the on-board electrical sy stem voltage is
low or there is a malfunction in the sy stem, it
may not be possible toapply the electric parking
brake and theye llow 0024 indicator lamp lights
up.
In this case, park theve hicle in thefo llowing way:
R Park theve hicle on le velground and secure it
to prev ent it from rolling away.
R Ve
hicles with automatic transmission:
shift the transmission toposition 005D.
% The electric parking brake is only actually
applied when
there d0049 and0024 (USA)
or 0024 (Canada) indicator lamps light up
continuousl y.
It may not be possible torelease a parking brake
if th e on-board electrical sy stem voltage is low or
if th ere is a malfunction in the sy stem. Inform a
qu alified specialist workshop. When the engine is
switched off, the electric parking brake car ries
out a function test at regular inter vals. Noises are
normal in this process.
Au tomatically applying the electric parking
brake
Ve hicles with automatic transmission:
The electric parking brake is auto matically
applied when the transmission is in position 005D.
In addition, at least one of thefo llowing condi‐
tions must be fulfilled:
R the engine is switched off
R the driver is not sitting in the driver's seat
R the belt buckle is undone To
prev ent the electric parking brake from apply‐
ing automaticall y,pull switch 1. 134
Driving and pa rking

Overview of Instrument Display
&
WARNING Risk of accident due toan
instrument display malfunction
If th e Instrument Display has failed or mal‐
functioned, you may not recognize function
re strictions applying tosaf etyre leva nt sys‐
te ms.
The operating saf ety of your vehicle may be
impaired. #
Drive on carefull y. #
Have theve hicle checked immediately
at a qualified specialist workshop. If
yo ur vehicle's operational saf ety is impaired,
park theve hicle in a safe location immediatel y.
Inform a qualified specialist workshop.
Instrument Display Example: Instrument Display with color display
1
Speedome ter
2 Multifunction display
3 Tach ome ter
4 Coolant temp erature display
5 Fuel le vel and tank cap position displ ay
In normal driving mode, coolant temp erature dis‐
play 4is permitted torise tothere d marking. Example: Instrument Display with black and white
display
1
Speedome ter
2 Indicator lamps display
3 Tach ome ter
4 Multifunction display
* NO
TEEngine damage due toexc essively
high engine speeds The engine will be damaged if
you drive with
th e engine in theov errevving range. #
Do not drive wi th the engine in theove r‐
re vving range. When
there d marking in tach ome ter3 is
re ached (o verspeed range), the fuel supply will be
inter rupte d in order toprotect the engine. &
WARNING Danger of bu rns when open‐
ing the hood
If yo u open the hood when the engine has
ove rheated or during a fire inthe engine com‐
partment, you could come into con tact wi th
hot gases or other escaping operating fluids. #
Before opening the hood, allow the
engine tocool down. #
Intheeve nt of a fire inthe engine com‐
partment, keep the hood closed and call
th efire service. Instrument Display and on-board computer
16 3

The on-board computer is operated via left-hand
To uch Control 2and the back button on the left
1. The on-board computer is operated using
thefo l‐
lowing buttons:
R the back button on the left 1
R the left-hand Touch Control 2
R the main menu button on the left 3
The following menus are available:
R Service
R Assistance
R Trip
R Radio
R Media
R Phone
R Settings #
Tocall up the main menu: pressthe back
button on the left 1repeatedly, or press and
hold it.
% Ve
hicles without Active Di stance Assist
DISTRO NIC:you can call up the main menu
of the on-board computer with the00E2 but‐
to n. #
Tobrows eth rough the menu bar: swipeto
th e left or right on left-hand Touch Control
2. #
Tocall up a menu or confirm a selection:
press left-hand Touch Control 2. #
Tobrows eth rough displa ysor lists in the
menu: swipe upwards or down wards on left-
hand Touch Control 2. #
Tocall up a submenu or confirm a selec‐
tion: press left-hand Touch Control 2. #
Toexit a submenu: pressthe back button on
th e left 1.
If yo u are in a submenu and press and hold the
back button on the left 1,the main menu
appears. Overview of
the displa yson the multifunc‐
tion display In
stru ment Display with color display
1 Outside temp erature
2 Transmission position
3 Clock
4 Display section In
stru ment Display with black and white dis‐
play
1 Outside temp erature
2 Display section
3 Clock
4 Transmission position
Fu rther displa yson the multifunction display:
0097 Gearshift
recommendation
é Parking Assist PARKTRONIC swit ched
off
00B2 Cruise cont
rol (/ page 141)
ç Active Dis tance Assi stDISTRONIC
(/ page 143) In
stru ment Display and on-board computer 16 5

DSR (/
page 120)
00D9 HOLD fu
nction (/ page 145)
00CE Ad
aptive Highbeam Assist(/ page81 )
00D7 AT
TENTION ASSIST deactivated
003E A door is not fully closed.
00C5 Re
ar wind owwiper swit ched on
(/ page 89)
002E LO
W RANGE active (/ page119)
SOS
NOT
RE ADY Emergency call sy
stem not active Ac
tive Lane Keeping Assist switched
off (/ page155)
00D4 Ac
tive Brake Assi stdeactivated
(/ page 139) Blind Sp
otAssi stswitched off
(/ page 152) Se
tting the in strument lighting #
Turn brightness control knob 1upwards or
down wards.
The lighting on the Instrument Display and
th e cont rol elements in theve hicle interior is
set.
% In
vehicles without brightness contro l knob
1, the instrument lighting can be set via the
on-board computer (/ page170). Menus and submenus
Calling up functions on
the service menu On-board computer:
4 Service #
Select and con firm there qu ired function.
The following functions are available on the
Service menu:
R Messages: message memo ry (/ page 277)
R DEF : Displ aysth e DEF range and le vel
( / page 128)
R Tires :
- Che cksth e tire pressure with the tire
pressure monitoring sy stem
(/ page 239)
- Restarts the tire pressure monitoring sys‐
te m (/ page240)
R ASSYST PLUS: calls up the service due date
(/ page 202)
R Engine Oil Level : measures engine oil le vel
R Long-term consumption Calling up
the assistant display On-board computer:
4 Assistance #
Select the desired display and confirm.
The following displa ysare available on the assis‐
ta nt displ ay:
R Assi stant display
R Attention le vel (/ page 151) #
Swit chbetween the displa ysand con firm the
selected displa y. 16 6
Instrument Display and on-board computer

Information about Mercedes PRO
When you log in with a user account tothe
Mercedes PRO por tal,th en services and of fers
from Mercedes-Benz Vans will be available to
yo u.
Av ailability is countr y-dependent. You can check
th eav ailability of Mercedes PRO in your country
at thefo llowing page: http://www.me rcedes.pro
Fo r more information on Mercedes PRO contact
an authorized Mercedes-Benz Center or visit the
Mercedes PRO por tal. Information about Mercedes PRO connect
Mercedes PRO connect pr ovides thefo llowing
services:
R Accident and breakdown mana gement
(breakdown assi stance call button or auto‐
matic accident or breakd own de tection)
Use the breakdown assis tance call button in
th eov erhead cont rol panel tomake a call to
th e Mercedes-Benz Cus tomer Center
(/ page 171).
Yo u can also select a menu ent ryinthe multi‐
media sy stem (/ page171).
R Emergency Call Sy stem
Use the0053 button (SOS button) in the
ove rhead cont rol panel tomake a call tothe
Mercedes-Benz emer gency call center
(/ page 171).
Mercedes PRO connect accident and breakdown
management and the Mercedes-Benz emer gency
call center are available foryo u around the clock
fo rth e use of the services.
Please no tethat Mercedes PRO connect is a
Mercedes-Benz service. In emer gencies, al ways
call the national emer gency services firs t using
th est andard national emer gency service phone
numbers. In emergencies, you can also use the
Emergency Call Sy stem (/ page216).
The following conditions must be met touse
Mercedes PRO connect services in theve hicle:
R You ha veaccess toa GSM network
R The contract partner's GSM network co ver‐
age is available in there spective region
R The ignition is switched on, so that vehicle
data can be transfer red automatically Calling the Mercedes-Benz Cus
tomer Center
using the multimedia sy stem
Multimedia sy stem:
4 © 5
Phone 5
g #
Call Mercedes PRO connect.
Then, you can select a service and be connec ted
to a specialist at the Mercedes-Benz Cus tomer
Center. Making a call via the
overhead control panel 1
Breakdown assis tance call button
2 Release cat chforth e co ver on the0053 but‐
to n (SOS button)
3 0053 button (SOS button) #
Tomake a breakdown assistance call:
press button 1. #
Tomake an eme rgency call: pressthe
re lease cat chforth e co ver on 0053 button
2 brief lyto open. #
Press and hold 0053button 3for at least
one second.
An emer gency call can still be triggered when a
breakdown assis tance call is acti ve. This has pri‐
ority over all other active calls. Information on
theRo adside Assistance call
via the overhead control panel
A call tothe Mercedes-Benz Cus tomer Center
using theRo adside Assis tance button has been
initia ted via theove rhead cont rol panel: Mercedes PRO
171

In
theeve nt of a breakdown, you will get suppor t:
R Aqu alified Mercedes-Benz tech nician car ries
out repairs on site and/or theve hicle will be
to we dto the nearest authorized Mercedes-
Benz Center.
Yo u may be charge dfo rth ese services.
Yo u can find information on thefo llowing topics:
R activation of Mercedes PRO connect
R operating theve hicle
R nearest authorized Mercedes-Benz Center
R other products and services from Mercedes-
Benz
Data is transmitted during the connection tothe
Mercedes-Benz Cus tomer Center (/ page172). Information on Mercedes PRO connect acci‐
dent management
The Mercedes PRO connect accident manage‐
ment is an extension of the Emer gency Call Sys‐
te m (/ page216).
An emergency call is made tothe Mercedes-Benz
emer gency call center af ter an accident:
R avo ice connection is made toa con tact per‐
son at the Mercedes-Benz emer gency call
center.
R if necessa ry,th e contact person at the
Mercedes-Benz emergency call center for‐
wa rdsth e call toMercedes PRO connect acci‐
dent management.
R if necessar y,theve hicle will be towe dto an
authorized Mercedes-Benz Center.
If th eve hicle de tects a minor accident, a mes‐
sage appea rsinthe multimedia sy stem.
The message is confirmed in the multimedia sys‐
te m:
R avo ice connection is made toa con tact per‐
son at Mercedes PRO connect accident man‐
agement.
R if necessar y,theve hicle will be towe dto an
authorized Mercedes-Benz Center. Tr
ansmitted data during a breakdown assis‐
tance call
In cer tain countries you must con firm the data
transfer. When
you make a breakdown assistance call via
Mercedes PRO connect, data will be trans ferred.
The following data is transfer red if a breakdown
assis tance call is made via Mercedes PRO con‐
nect:
R vehicle identification number
R reason forth e initiation of the call 17 2
Mercedes PRO

Making a call from
the call list
Multimedia sy stem:
4 © 5
Phone #
Select +Recent Calls. #
Select an entry.
The call is made.
Calling up additional options in the call list
Multimedia sy stem:
4 © 5
Phone #
Select +Recent Calls. #
For pr eviously stored contacts: select 0048in
th e line of an entry.
The sear chresults are displa yed. Apple CarPlay™
Overview of Apple CarPlay™
&
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle when
driving, you will be distracted from the tra ffic
situation. This could also cause youto lose
control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
ope rating the multimedia sy stem.
iPhone ®
functions can be used via the multime‐
dia sy stem using Apple CarPlay™. They are oper‐
ated using theto uchsc reen, Touch Control or the
Siri ®
vo ice-operated control sy stem. You can acti‐
va te thevo ice-opera ted control sy stem bypress‐
ing and holding the£ button on the multifunc‐
tion steering wheel.
Only one mobile phone at a time can be connec‐
te d via Apple CarPlay™ tothe multimedia sy stem.
The availability of Apple CarPlay™ may vary
according tothe count ry.
The service pr ovider is responsible forth is appli‐
cation and the services and content connected to
it. Information on Apple CarPlay™
When Apple CarPlay™ is being used,
the iPod ®
media source is not available forth ere spective
iPhone ®
.
Connecting an iPhone ®
via Apple CarPlay™
(with cable)
Re quirements:
R The multimedia sy stem is equipped with the
function.
R The cur rent version of your device's operating
sy stem is being used (see the manufacturer's
operating instructions).
R The full range of functions for Apple CarPlay™
is only available with an In tern et connection. #
Connect the iPhone ®
to the00C2 USB port
on the multimedia sy stem using a suitable
cable (/ page190). #
Ifno other device is connected with the sys‐
te m via Blue tooth®
: confirm the data pr otec‐
tion pr ovisions. #
If ano ther device is connected via Blue tooth®
or Apple CarPlay™ (wireless) with the sy stem:
ta p on theTap here to start Apple CarPlay
for: message.
or #
Select the iPhone ®
in the device list
under the application.
The pr evious connection via Blue tooth®
or
Apple CarPlay™ (wireless) is disconnected.
The device newly connected via cable is
active.
Ac cepting/rejecting the data pr otection pro‐
visions
A message with the data pr otection pr ovisions
appears. #
Select Accept & Start.
Exiting Apple CarPlay™ #
Press 00E2button.
% If Apple CarPlay™
was not displa yed full-
screen before disconnecting, the application
st arts in the bac kground when reconnected.
Yo u can call up Apple CarPlay™ in the main
menu. 18 6
MBUX multimedia sy stem

Connecting an iPhone
®
via Apple CarPlay™
(wireless)
Requ irements:
R The multimedia sy stem is equipped with the
function.
R The cur rent version of your device's operating
sy stem is being used (see the manufacturer's
operating instructions).
R Blue tooth ®
is activated on the device (see the
manufacturer's operating instructions).
R The device is "visible" forot her devices.
R There is an Internet connection forth e full
ra nge of functions for Apple CarPlay™.
Multimedia sy stem:
4 © 5
Phone 5
00A5
Sear ching for a mobile phone #
Select Connect New Device.
The available iPhone ®
is shown.
Connecting a mobile phone #
Select the iPhone ®
. #
Select Start Apple CarPlay.
% It is possible at any time
toswitch between
connection via Blue tooth®
or via Apple Car‐
Play™ (wireless) in the device list.
Ac cepting/rejecting the data pr otection pro‐
visions
A message with the data pr otection pr ovisions
appears. #
Select Accept & Start.
% When
the Apple CarPlay™ connection is
active, you can swit chStart Automatically on
or off.
Exiting Apple CarPlay™ #
Press the00E2 button.
% If Apple CarPlay™
was not displa yed in the
fo re ground before disconnecting, the applica‐
tion starts in the bac kground when reconnec‐
te d. You can call up Apple CarPlay™ in the
main menu.
Calling up Apple CarPlay™ sound settings
Multimedia sy stem:
4 © 5
Smartphone 5
Apple CarPlay
5 Z #
Select sound settings. Ending Apple CarPlay™ #
Toend the connection of Apple Carplay™
(cable): disconnect the connection via the
connecting cable between the iPhone ®
and
multimedia sy stem. #
Toend the connection of Apple Carplay™
(wireless): de-authorize the iPhone ®
in the device list under
the application.
% Re
gardless of whe ther the connection is via
cable or wireless, Mercedes-Benz recom‐
mends disconnection only when theve hicle
is stationar y. Android
Auto Android
Autoove rview &
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle when
driving, you will be distracted from the tra ffic
situation. This could also cause youto lose
control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
ope rating the multimedia sy stem.
Mobile phone functions can be used with Android
Au tousing the Android operating sy stem on the
multimedia sy stem. It is operated using the
to uchsc reen or thevo ice-operated control sys‐
te m. You can activate thevo ice-opera ted control
sy stem bypressing and holding the£ button
on the multifunction steering wheel.
Only one mobile phone at a time can be connec‐
te d via Android Auto to the multimedia sy stem.
The availability of Android Autoand Android Auto
apps may vary according tothe count ry.
The service pr ovider is responsible forth is appli‐
cation and the services and content connected to
it. MBUX multimedia sy
stem 187

Information on Android
Auto
While using Android Auto,va rious functions of
th e multimedia sy stem, forex ample the media
source Blue tooth®
audio, are not available.
Connecting a mobile phone via Android Auto
Requ irements:
R The mobile phone supports Android Auto
from Android 5.0.
R The Android Autoapp is ins talled on the
mobile phone.
R In order touse thete lephone functions, the
mobile phone must be connected tothe mul‐
timedia sy stem via Blue tooth®
(/ page 182).
If th ere was no prior Internet connection, this
is es tablished with the use of the mobile
phone with Android Auto.
R The mobile phone is connected tothe multi‐
media sy stem via the USB port 00C2using a
suitable cable (/ page190).
R There is an Internet connection forth e full
ra nge of functions for Android Auto.
Multimedia sy stem:
4 © 5
Smartphone
5 Mercedes PRO & Apps 5
Android Auto
5 Start Android Auto
Ac cepting/rejecting the data pr otection pro‐
visions
% The
firs t acti vation of Android Autoon the
multimedia sy stem must be car ried out when
th eve hicle is stationary for saf etyre asons.
A message with the data pr otection pr ovisions
appears. #
Select Accept & Start.
Exiting Android Auto #
Press the00E2 button.
% If Android
Autowa s not displa yed in thefo re‐
ground before disconnecting, the application
st arts in the bac kground when reconnected.
Yo u can call up Android Autointhe main
menu.
Calling up the Android Autosound settings
Multimedia sy stem:
4 © 5
Smartphone 5
Android Auto
5 Z #
Select sound settings. Ending Android
Auto #
Disconnect the connecting cable between the
mobile phone and multimedia sy stem.
Mercedes-Benz recommends disconnecting
th e connecting cable only when theve hicle is
st ationar y. Tr
ansfer redve hicle data with Android Auto
and Apple CarPlay™ Overview of transfer
redve hicle data
When using Android Autoor Apple CarPlay™, cer‐
ta in vehicle data is transfer redto the mobile
phone. This enables youto getth e best out of
selected mobile phone services. Vehicle data is
not directly accessible.
The following sy stem information is transmit ted:
R Software release of the multimedia sy stem
R System ID (anonymized)
The transfer of this data is used tooptimize com‐
munication between theve hicle and the mobile
phone.
To do this, and toassign se veralve hicles tothe
mobile phone, a vehicle ID is random lyge ner‐
ated.
This has no connection totheve hicle identifica‐
tion number (VIN) and is dele ted when the multi‐
media sy stem is reset (/ page181).
The following vehicle status data is transmitted:
R Transmission position engaged
R Distinction between par ked, standstill, rolling
and driving
R Day/night mode of the instrument clus ter
The transfer of this data is used toalter how con‐
te nt is displ ayedto cor respond tothe driving sit‐
uation.
The following position data is transmitte d:
R Coordinates
R Speed
R Compass direction
R Accele ration di rection
This da tais only transfer red while the navigation
sy stem is active, in order toimpr ove it (e.g. so it
can continue functioning when in a tunnel). 18 8
MBUX multimedia sy stem