lock MERCEDES-BENZ SPRINTER 2019 MY19 with 7” screen

The on-board computer is operated via left-hand
To uch Control 2and the back button on the left
1. The on-board computer is operated using
thefo l‐
lowing buttons:
R the back button on the left 1
R the left-hand Touch Control 2
R the main menu button on the left 3
The following menus are available:
R Service
R Assistance
R Trip
R Radio
R Media
R Phone
R Settings #
Tocall up the main menu: pressthe back
button on the left 1repeatedly, or press and
hold it.
% Ve
hicles without Active Di stance Assist
DISTRO NIC:you can call up the main menu
of the on-board computer with the00E2 but‐
to n. #
Tobrows eth rough the menu bar: swipeto
th e left or right on left-hand Touch Control
2. #
Tocall up a menu or confirm a selection:
press left-hand Touch Control 2. #
Tobrows eth rough displa ysor lists in the
menu: swipe upwards or down wards on left-
hand Touch Control 2. #
Tocall up a submenu or confirm a selec‐
tion: press left-hand Touch Control 2. #
Toexit a submenu: pressthe back button on
th e left 1.
If yo u are in a submenu and press and hold the
back button on the left 1,the main menu
appears. Overview of
the displa yson the multifunc‐
tion display In
stru ment Display with color display
1 Outside temp erature
2 Transmission position
3 Clock
4 Display section In
stru ment Display with black and white dis‐
play
1 Outside temp erature
2 Display section
3 Clock
4 Transmission position
Fu rther displa yson the multifunction display:
0097 Gearshift
recommendation
é Parking Assist PARKTRONIC swit ched
off
00B2 Cruise cont
rol (/ page 141)
ç Active Dis tance Assi stDISTRONIC
(/ page 143) In
stru ment Display and on-board computer 16 5

Information about Mercedes PRO
When you log in with a user account tothe
Mercedes PRO por tal,th en services and of fers
from Mercedes-Benz Vans will be available to
yo u.
Av ailability is countr y-dependent. You can check
th eav ailability of Mercedes PRO in your country
at thefo llowing page: http://www.me rcedes.pro
Fo r more information on Mercedes PRO contact
an authorized Mercedes-Benz Center or visit the
Mercedes PRO por tal. Information about Mercedes PRO connect
Mercedes PRO connect pr ovides thefo llowing
services:
R Accident and breakdown mana gement
(breakdown assi stance call button or auto‐
matic accident or breakd own de tection)
Use the breakdown assis tance call button in
th eov erhead cont rol panel tomake a call to
th e Mercedes-Benz Cus tomer Center
(/ page 171).
Yo u can also select a menu ent ryinthe multi‐
media sy stem (/ page171).
R Emergency Call Sy stem
Use the0053 button (SOS button) in the
ove rhead cont rol panel tomake a call tothe
Mercedes-Benz emer gency call center
(/ page 171).
Mercedes PRO connect accident and breakdown
management and the Mercedes-Benz emer gency
call center are available foryo u around the clock
fo rth e use of the services.
Please no tethat Mercedes PRO connect is a
Mercedes-Benz service. In emer gencies, al ways
call the national emer gency services firs t using
th est andard national emer gency service phone
numbers. In emergencies, you can also use the
Emergency Call Sy stem (/ page216).
The following conditions must be met touse
Mercedes PRO connect services in theve hicle:
R You ha veaccess toa GSM network
R The contract partner's GSM network co ver‐
age is available in there spective region
R The ignition is switched on, so that vehicle
data can be transfer red automatically Calling the Mercedes-Benz Cus
tomer Center
using the multimedia sy stem
Multimedia sy stem:
4 © 5
Phone 5
g #
Call Mercedes PRO connect.
Then, you can select a service and be connec ted
to a specialist at the Mercedes-Benz Cus tomer
Center. Making a call via the
overhead control panel 1
Breakdown assis tance call button
2 Release cat chforth e co ver on the0053 but‐
to n (SOS button)
3 0053 button (SOS button) #
Tomake a breakdown assistance call:
press button 1. #
Tomake an eme rgency call: pressthe
re lease cat chforth e co ver on 0053 button
2 brief lyto open. #
Press and hold 0053button 3for at least
one second.
An emer gency call can still be triggered when a
breakdown assis tance call is acti ve. This has pri‐
ority over all other active calls. Information on
theRo adside Assistance call
via the overhead control panel
A call tothe Mercedes-Benz Cus tomer Center
using theRo adside Assis tance button has been
initia ted via theove rhead cont rol panel: Mercedes PRO
171

lation and any ensuing consequences.
Obser
vecountr y-specific la ws.
Make sure that the load is secure before every
jou rney and at regular inter vals during a long
journe y.Ad just the load securing as necessar y.
Information on how tosecure loads cor rectly can
be obtained from the manufacturers of load
securing aids or tie downs for load-securing, for
ex ample.
When securing loads, obse rveth efo llowing:
R Fill spaces between the load and the cargo
compartment walls or wheel wells. Forth is
purpose, use rigid load securing aids, such as
we dges, wooden fixings or padding.
R Attach secured and stabilized loads in all
directions.
Use the cargo tie-down points or tie-down
ey es and the loading rails in the cargo com‐
partment or on the load sur face.
Only use tie downs, such as lashing rods, lock
ro ds or lashing nets and lashing stra ps, which
has been tested in accordance with cur rent
st andards (e.g. DIN EN). Alw ays use the cargo
tie-down point closest tothe load; pad sharp
edges.
Loads, and heavy loads in particular, should
preferably be secured using the tie-down
ey es.
% Yo
u will obtain tie downs tested in accord‐
ance with cur rent standards (e.g. DIN EN)
from any specialist company or from a quali‐
fi ed specialist workshop.
Note s onthe pa rtition
Wi thout a partition, vehicles that are appr oved as
commercial vehicles (N1, N2) do not fulfill ISO
27 956, whi chdescribes the equipment for prop‐
erly securing a load in deli very vehicles. If the
ve hicle is used totranspo rtgoods, retrofitting the
partition is stro ng lyrecommended, as prope rly
securing the load in vehicles without a partition
will alw ays be a complex operation. Overview of cargo tie-down point
Cargo tie-down points (e
xample:Passenger
Va n)
1 Tie-down eyes Cargo tie-down points (e
xample: Cargo Van
without loading rails)
1 Tie-down eyes
Secure loose loads with an appr oved lashing net
or a tarp.
Alw aysfast enthe lashing net or tarp toall availa‐
ble cargo tie-down points. Make sure that thefa s‐
te ning hoo ksare secured against acciden tal
opening.
If yo ur vehicle is equipped with loading rails in
th e cargo compartment floor, you can place lash‐
ing rods directly in front of and behind the load.
The lashing rods directly absorb the po tential
shi fting forc es.
Securing loads on the cargo compartment floor
by lashing them down is only recommended for Tr
ansporting 197

light
weight loads. Lay anti-slip mats underneath
th e load tosecure the load additionally. Installing and
removing tie-down eyes #
Toinstall: slidethe tie-down eyeth ro ugh a
re cess in the loading rail close tothe load
until locking mechanism engages in the
re cess.
% When
you pull locking mechanism up and out
of there cess, the tie-down eye is able to
mo vewithin the loading rail. Make sure that
locking mechanism is alw ays engaged in a
re cess. #
Che ckthe tie-down eyefo rfirm seating. #
Toremo ve:pull lo cking mechanism up and
pull the tie-down eyeto wa rdsth e locking
mechanism and out of the loading rail
th ro ugh a recess. Car
rier sy stems Information about
thero of rack &
WARNING Risk of inju rydue tothe maxi‐
mum roof load being exceeded
When you place a load on thero of as well as
all outer and inner attachments, theve hicle's
center of gr avity will rise and thefa miliar driv‐
ing characteristics as well as thesteering and
braking characteristics will change. When
driving around bends, theve hicle will tilt
more heavily and may react more sluggishly
to steering mo vements.
If yo uexc eed the maximum roof load, the
driving characteristics, as well as thesteering
and braking, will be greatly impaired. #
Neverexc eed the maximum roof load
and adjust your driving style. 1
Mounting rails
Information about the maximum roof load can be
fo und in the "Technical data" section
(/ page 276).
Obse rveth efo llowing points for assembling roof
ra ck s:
R Tighten thero of rack 's scr ewsto ato rque of
6.0 lb -ft(8 Nm) – 7.4 lb-f t(10 Nm) in the des‐
ignated groo ved plates.
R The tightened scr ews should not touch the
ra ils.
R Ensure that the groo ved plates are not loca‐
te d in the areas around the plastic caps.
R The groo ved plates must ha vetheright cross-
section.
R The insides of the mounting rails must be free
of dirt.
R Re-tigh tenth e scr ews uniformly af ter around
300 miles (500 km).
Mercedes-Benz recommends that you use on ly
ro of rack sth at ha vebeen tested and appr oved
fo r Mercedes-Benz. These help topreve ntvehicle
damage.
If yo uwa nttoretrofit the mounting rails, ha ve
th em ins talled at a qualified specialist workshop.
Otherwise, you could damage theve hicle.
If yo ur vehicle is ins talled with mounting rails on
th ero of, you can install a roof rack on thero of.
Special fasteners (sliding bloc ks) are available as
accesso ries forth is purpose.
These fasteners are available from any authorized
Mercedes-Benz Center. 19 8
Transporting

#
Tomo vetherack ra ils:unsc rew star knobs
7 coun ter-clockwise until they are slightly
loose. #
Slide rack rail2 along roof rail1 tothe
desired position. #
Screw star knobs 7tight clo ckwise. #
Check that thera ck rail is seated securely.
Moving the sliders &
WARNING Risk of inju rydue toinade‐
qu ately secured loads
If th e slider of the interior roof rack system is
not engaged proper ly,th e load may come
loose, fall down and injure people, for
ins tance when they enter or load and unload
th e cargo compartment. #
Always engage the slider properly. %
Ring
8of slider 4must alw ays be at an
angle of 90° torack rail2, so that slider 4
is engaged proper ly. #
When thering of the slider is at an angle
of 90° totherack ra il:pull ring 8 of slider
4 down and simul taneously mo veslider 4
to the desired position. #
Release ring 8 atthe desired position. #
Moveslider 4slightly fur ther along on rack
ra il2 until slider 4engages automaticall y. #
When thering of the slider is pa rallel to
th erack ra il:mo veslider 4tothe desired
position. #
Position ring 8 of slider 4at an angle of
90° torack rail2.
Slider 4is engaged. Ad
justing the belt strap #
Press and hold the locking mechanism on
slider 9. #
Pull or release belt stra p5. #
Release the locking mechanism on slider 9.
% When securing or loosening a load, be sure
to not stand under the load.
Securing and loosening the load #
Tosecure the load: placethe load in the belt
st ra ps of thera ck rails. #
Fasten the load flush with the partition. #
Secure belt stra p5. #
Check that the load is seated securel y. #
Toloosen the load: press and hold the lock‐
ing mechanism on slider 9. #
Pull ring 8 ofthe slider down and simultane‐
ously mo vethe slider away from the load. #
Loosen belt stra p5 and at the same time
make sure that the load does not fall out of
th e belt stra ps. #
Remo vethe load from the belt stra ps.
Installing cargo tie down rings 200
Transporting

#
Turn thering of cargo tie-down ring B until it
is pa rallel tothe longitudinal axis of cargo tie-
down ring C. #
Hold cargo tie-down ring C between the
index finger and middle finger and place your
th umb thro ugh thering of cargo tie-down ring
B and onto the cent ral pressure point. #
Use your thumb topush the locking pin down
as far as it will go. #
Push cargo tie-down ring C near the load
th ro ugh the notches on rack rail2 and mo ve
it appr oximately 0.5 in (12 mm). #
Remo veyour thumb from the pressure point
and slide cargo tie-down ring C until it
engages. #
Turn thering of cargo tie-down ring B until it
is pe rpendicular tothe longitudinal axis of
cargo tie-down ring C.
Cargo tie-down ring C is secu red.
Re moving cargo tie down rings #
Turn thering of cargo tie-down ring B until it
is pa rallel tothe longitudinal axis of cargo tie-
down ring C. #
Grip cargo tie-down ring C as described
ab ove under ins talling and use your thumb to
push the locking pin down as far as it will go. #
Slide cargo tie-down ring C and pull it down
and out thro ugh the notches of rack rail2.
At taching the head lashing &
WARNING Risk of inju rydue toincor‐
re ctly secu red loads
When the hooks on the head lashing are
attached totherings of the sliders, the slid‐
ers could come loose. The load may come
loose, fall down and injure people, for
ins tance when they enter or load and unload
th e cargo compartment. #
Only atta chthe hooks on the head lash‐
ing totherings of the cargo tie-down
ri ngs. %
The hoo
kson head lashing 3may only be
attached totherings of cargo tie down rings
B. #
Check that the load is seated securel y. #
Toattach the head lashing: tension head
lashing 3at bo thends of load 6and
attach two hooks Aofthe head lashing to
th erings of cargo tie down rings B. Placing a load on the wheel ar
ch
Comply with the impor tant sa fety no tes under
"No tes on loading" (/ page72). #
Place the objects on wheel ar ch2 and lash
th em using tie-down eyes 1(/ page197).
% A wheel ar
chmay be subjected toa load of
330 lb (150 kg). Tr
ansporting 201

ASS
YST PLUS se rvice inter val display Fu
nction of the ASS YST PLUS se rvice inter val
displ ay The ASS
YST PLUS service inter val display on the
instrument display pr ovides information on the
re maining time or dis tance be fore the next
service due date.
Yo u can hide this service message byusing the
back button on the left-hand side of thesteering
wheel.
Yo u can obtain fur ther information concerning
th e servicing of your vehicle from a qualified spe‐
cialist workshop, e.g. an authorized Mercedes-
Benz Center. Displaying
the service due da te On-board computer:
4 Service 5
ASSYST PLUS
The next service due date is displa yed. #
Toexitth e displa y:press the back button on
th e left-hand side of thesteering wheel.
Bear in mind thefo llowing related topic:
R Operating the on-board com‐
puter(/ page164) Ca
rrying out maintenance workregular ly *
NO
TEPremature wearthro ugh failure to
obser veservice due dates Service
workwhich is not car ried out at the
ri ght time or incomple tely can lead to
inc reased wear and damage totheve hicle. #
Always obser vethe prescribed service
inter vals. #
Always ha vethe prescribed service
wo rkcar ried out at a qualified specialist
wo rkshop. Special service
requ irements The prescribed service inter
val is based on nor‐
mal vehicle use. Maintenance workwill need to
be per form ed more of tenth an presc ribed if the
ve hicle is operated under arduous conditions or
increased loads.
Examples of arduous operating conditions:
R regular city driving with frequent intermediate
st ops R
mainly short-dis tance driving
R frequent ope ration in mountainous terrain or
on poor road sur faces
R when the engine is of ten le ftidling for long
periods
R operation in particula rly dusty conditions
and/or if air-reci rculation mode is frequently
used
In these or similar operating conditions, ha vethe
interior air filter, engine air cleaner, engine oil and
oil filter etc. changed more frequently. If theve hi‐
cle is subjected tohigher loads, the tires must be
ch ecked more frequentl y.Fu rther information can
be obtained at a qualified specialist workshop. Battery disconnection periods
The ASS
YST PLUS se rvice inter val display can
only calculate the service due da tewhen the
battery is connected. #
Notedown the service due date displa yed on
th e Instrument Display before disconnecting
th e battery (/ page 202). Engine compartment
Opening and closing
the hood &
WARNING Risk of accident if the engine
hood is unlatched while driving
An unloc ked engine hood may open up when
th eve hicle is in motion and block your vie w. #
Never unlatch the engine hood while
driving. #
Before every trip, ensure that the engine
hood is latched. &
WARNING Danger of bu rns when open‐
ing the hood
If yo u open the hood when the engine has
ove rheated or during a fire inthe engine com‐
partment, you could come into con tact wi th
hot gases or other escaping operating fluids. #
Before opening the hood, allow the
engine tocool down. #
Intheeve nt of a fire inthe engine com‐
partment, keep the hood closed and call
th efire service. 202
Maintenance and care

&
WARNING Risk offire and injury from
engine oil
If engine oil comes into con tact wi thhot com‐
ponent parts in the engine compartment, it
may ignite. #
Make sure that no engine oil is spilled
next tothefiller opening. #
Allow the engine tocool off and thor‐
oughly clean the engine oil from compo‐
nent parts before starting theve hicle. *
NO
TEEngine damage due toincor rect oil
fi lter, incor rect oil or additi ve #
Do not use engine oil or an oil filter with
specifications deviating from those
re qu ired forth e prescribed service
inter vals.
Mercedes-Benz recommends using original or
te sted replacement and service parts. #
Do not change the engine oil or oil filter
in order toset change inter vals longer
th an those prescribed. #
Do not use any additive. #
Follow the instructions on the service
inter val display forch anging the engine
oil. *
NO
TEDama gecaused byadding too
much engine oil To
o much engine oil can damage the engine
or the catalytic con verter. #
Have excess engine oil remo ved at a
qu alified specialist workshop. Engine OM651
Engine OM642
#
Turn cap 1counter-clockwise and remo veit. #
Add engine oil. #
Replace cap 1and turn it clockwise until it
engages. #
Check the oil le vel again . Check using the on-
board computer (/ page 205),check with
th e oil dipstick (/ page 204). Checking
the coolant le vel &
WARNING Risk of bu rns from hot com‐
ponent parts in the engine compartment
Cer tain components in the engine compart‐
ment can be very hot, e.g. the engine, the
ra diator and parts of theex haust sy stem. #
Allow the engine tocool down and only
to uch component parts desc ribed in the
fo llowing. 206
Maintenance and care

If
yo u ha vetocar ryout any workinthe engine
compartment, touch only thefo llowing compo‐
nents:
R Hood
R Engine oil filler opening cap
R Washer fluid reser voir cap
R Coolant expansion reser voir cap &
WARNING Danger of bu rns when open‐
ing the hood
If yo u open the hood when the engine has
ove rheated or during a fire inthe engine com‐
partment, you could come into con tact wi th
hot gases or other escaping operating fluids. #
Before opening the hood, allow the
engine tocool down. #
Intheeve nt of a fire inthe engine com‐
partment, keep the hood closed and call
th efire service. &
WARNING Risk of scalding from hot
coolant
The engine cooling sy stem is pressurized,
particular lywhen the engine is warm. If you
open the cap, you could be scalded byhot
coolant spr aying out. #
Let the engine cool down before open‐
ing the cap. #
When opening the cap, wear pr otective
gl ove s and saf etygl asses. #
Open the cap slowly torelease pres‐
sure. Allow
the engine and the engine cooling sy stem
to cool down before checking the coolant le vel or
re filling coolant.
* NO
TEPaint wo rkdamage due tocoolant If coolant
gets on painted sur faces, the paint‐
wo rkcan be damaged. #
Add coolant carefully. #
Remo vespilled coolant. Checking
the coolant le vel Example: coolant
expansion reser voir #
Park theve hicle on an even sur face. #
Open the hood (/ page 202). #
Slowly turn coolant expansion reser voir cap
1 half a turn coun ter-clockwise and allow
exc ess pressure toescape. #
Turn coolant expansion reser voir cap 1fur‐
th er and remo veit. #
Check the coolant le vel.
There is enough coolant in coolant expansion
re ser voir if the coolant reaches the MAX
mar k.
Ad ding coolant #
Refill th e coolant tothe MAX mark on the
coolant expansion reser voir.
Only use coolant appr oved byMercedes-Benz to
avo id damaging the engine cooling sy stem. #
Replace coolant expansion reser voir cap 1
and tigh ten in a clo ckwise direction. #
Start the engine. #
After appro ximately five minutes, switch off
th e engine again and allow it tocool down. #
Che ckthe coolant le vel again and add coolant
if necessar y.
% Obser
veadditional coolant information
(/ page 269). Main
tenance and care 207

SA
's Cus tomer Assis tance Center at 800-FOR-
MERC.
Fo r Canada, please contact MBC’s Cust omer
Assis tance Center at 1-800-387-0 100.
Cust omer requ ests for co vered information
should be submitted via the same channels.
Fo r accident clarification purposes, thefo llowing
measures can be take n up toan hour af terthe
emer gency call has been initia ted:
R The cur rent vehicle position can be de ter‐
mined
R Avo ice connection totheve hicle occupants
can be es tablished Flat tire
Note
s onflat tires &
WARNING Risk of an accident when driv‐
ing wi thaflat tire
A flat tire greatly impairs driving characteris‐
tics, as well as steering and braking. #
Do not drive with a flat tire. #
Remo vetheflat tire and ins tallthe
spare wheel or consult a qualified spe‐
cialist workshop. In
theeve nt of a flat tire you ha vethefo llowing
possibilities depending on your vehicle's equip‐
ment:
R Vehicles with Mercedes PRO connec t:in
th eeve nt of a flat tire, you can call Roadside
Assis tance via theRo adside Assis tance call
button in theov erhead cont rol panel
(/ page 171).
R Allvehicles: change the wheel
(/ page 251). Batte
ry Note
s onthe12 V battery &
WARNING Risk of an accident due to
wo rkcar ried out incor rectly on the bat‐
te ry
Wo rkcar ried out incor rectly on the battery
can, forex ample, lead toa short circuit. This
can lead tofunction restrictions in saf ety-re l‐
eva nt sy stems, forex ample the lighting sys‐
te m, ABS (anti-lock braking sy stem) or ESP ® (Elect
ronic Stability Prog ram). The operating
saf ety of your vehicle may be restricted.
Yo u could lose control of theve hicle in the
fo llowing situations:
R when braking
R intheeve nt of ab rupt steering maneuvers
and/or when theve hicle's speed is not
adap tedto thero ad conditions #
Intheeve nt of a sho rtcircuit or a simi‐
lar incident, contact a qualified special‐
ist workshop immediately. #
Do not continue driving. #
Always ha vewo rkon the battery car ried
out at a qualified specialist workshop. R
Further information on ABS (/ page137)
R Further information on ESP ®
(/ page 138)
Me rcedes-Benz recommends that you ha vethe
12 V battery replaced at a qualified specialist
wo rkshop, e.g. at an authorized Mercedes-Benz
Center.
Should youwa nttoreplace the battery yourself,
obse rveth efo llowing information:
R Alwaysre place a defective battery with a bat‐
te ry which fulfills theve hicle's specific
re qu irements.
R Use de tach able parts such as theve nt hose,
elbow fitting or term inal co ver from the bat‐
te ry to be replaced.
R Make sure that theve nt hose is al ways con‐
nected toits original opening on the battery
side.
Ins tallth eex isting or newly supplied stop
plugs.
Otherwise, gases or battery acid could
escape.
R Make sure that the de tach able parts are con‐
nec ted in the same way as before.
Fo r saf etyre asons, Mercedes-Benz recommends
th at you only use bat teries that ha vebeen tested
and appr ovedfo ryo ur vehicle byMercedes-Benz.
These batteries pr ovide inc reased impact pr otec‐
tion topreve ntvehicle occupants from suf fering
acid bu rns should the battery be damaged in an
accident. 218
Breakdown assis tance