RAM PROMASTER CITY 2021 Repair Manual

STARTING AND OPERATING59
3. If the engine fails to start within ten
seconds, place the ignition in the STOP
(OFF/LOCK) position, wait five seconds to
allow the starter to cool, then repeat the
Extended Park Starting procedure.
4. If the engine fails to start after eight attempts, allow the starter to cool for at
least 10 minutes, then repeat the
procedure.
If Engine Fails To Start
If the engine fails to start after you have
followed the “Normal Starting” or “Extreme Cold
Weather” procedure, and has not experienced
an extended park condition as identified in
“Extended Park Starting” procedure, it may be
flooded. Push the accelerator pedal all the way
to the floor and hold it there. Crank the engine
for no more than 15 seconds. This should clear
any excess fuel in case the engine is flooded. Leave the ignition key in the MAR (ON/RUN)
position, release the accelerator pedal and
repeat the “Normal Starting” procedure.
After Starting
The idle speed is controlled automatically, and
it will decrease as the engine warms up.
ENGINE BLOCK HEATER — IF EQUIPPED
The engine block heater warms the engine and
permits quicker starts in cold weather.
Connect the cord to a 110-115 Volt AC electrical
outlet with a grounded, three-wire extension
cord.
For ambient temperatures below 0°F (-18°C),
the engine block heater is recommended. For
ambient temperatures below -20°F (-29°C),
the engine block heater is required.
The engine block heater cord is routed under
the hood, behind to the driver’s side headlamp.
Follow the steps below to properly use the
engine block heater:
CAUTION!
To prevent damage to the starter, do not
crank continuously for more than 10 seconds
at a time. Wait 10 to 15 seconds before trying
again.
WARNING!
Never pour fuel or other flammable liquid
into the throttle body air inlet opening in an
attempt to start the vehicle. This could
result in flash fire causing serious personal
injury.
Do not attempt to push or tow your vehicle
to get it started. Vehicles equipped with an
automatic transmission cannot be started
this way. Unburned fuel could enter the
catalytic converter and once the engine has
started, ignite and damage the converter
and vehicle.
If the vehicle has a discharged battery,
booster cables may be used to obtain a
start from a booster battery or the battery in
another vehicle. This type of start can be
dangerous if done improperly
Úpage 204.
CAUTION!
To prevent damage to the starter, do not
continuously crank the engine for more than
25 seconds at a time. Wait 60 seconds
before trying again.
4

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60STARTING AND OPERATING

1. Locate the engine block heater cord
(behind the driver’s side headlamp).

2. Undo the hook-and-loop strap that secures the heater cord in place.
3. Pull the cord to the front of the vehicle and plug it into a grounded, three-wire extension
cord.
4. After the vehicle is running, reattach the cord to the hook-and-loop strap and
properly stow away behind the driver’s side
headlamp.
NOTE:
The engine block heater cord is a factory
installed option. If your vehicle is not
equipped, heater cords are available from an
authorized Mopar dealer.
The engine block heater will require 110 Volts
AC and 6.5 Amps to activate the heater
element.
The engine block heater must be plugged in
at least one hour to have an adequate
warming effect on the engine.
ENGINE BREAK-IN RECOMMENDATIONS
A long break-in period is not required for the
engine and drivetrain (transmission and axle) in
your vehicle.
Drive moderately during the first 300 miles
(500 km). After the initial 60 miles (100 km),
speeds up to 50 or 55 mph (80 or 90 km/h) are
desirable.
While cruising, brief full-throttle acceleration
within the limits of local traffic laws contributes
to a good break-in. Wide-open throttle
acceleration in low gear can be detrimental and
should be avoided.
The engine oil installed in the engine at the
factory is a high-quality energy conserving type
lubricant. Oil changes should be consistent with
anticipated climate conditions under which
vehicle operations will occur. For the
recommended viscosity and quality grades
Ú page 259. NOTE:
A new engine may consume some oil during its
first few thousand miles (kilometers) of opera
-
tion. This should be considered a normal part of
the break-in and not interpreted as a concern.
Please check your oil level with the engine oil
indicator often during the break in period. Add
oil as required.
PARKING BRAKE
Before leaving the vehicle, make sure that the
parking brake is fully applied. Also, be certain to
leave an automatic transmission in PARK.
The parking brake lever is located in the center
console. To apply the parking brake, pull the
lever up as firmly as possible. To release the
parking brake, pull the lever up slightly, push
the center button, then lower the lever
completely.
WARNING!
Remember to disconnect the engine block
heater cord before driving. Damage to the
110-115 Volt electrical cord could cause
electrocution.
CAUTION!
Never use Non-Detergent Oil or Straight
Mineral Oil in the engine or damage may
result.

21_VM_OM_EN_USC_t.book Page 60

STARTING AND OPERATING61
(Continued)

Parking Brake

When the parking brake is applied with the
ignition switch in the ON position, the brake
warning light in the instrument cluster display
will illuminate.
NOTE:
When the parking brake is applied and the
automatic transmission is placed in gear, the
brake warning light will flash. If vehicle speed
is detected, a chime will sound to alert the
driver. Fully release the parking brake before
attempting to move the vehicle.
This light only shows that the parking brake is
applied. It does not show the degree of brake
application. When parking on a hill, it is important to turn the
front wheels toward the curb on a downhill
grade and away from the curb on an uphill
grade. For vehicles equipped with an automatic
transmission, apply the parking brake before
placing the gear selector in PARK, otherwise the
load on the transmission locking mechanism
may make it difficult to move the gear selector
out of PARK. The parking brake should always
be applied whenever the driver is not in the
vehicle.
WARNING!
When exiting the vehicle, always remove
the key fob from the ignition and lock your
vehicle.
Never leave children alone in a vehicle, or
with access to an unlocked vehicle.
Allowing children to be in a vehicle unat
-
tended is dangerous for a number of
reasons. A child or others could be seriously
or fatally injured. Children should be
warned not to touch the parking brake,
brake pedal or the gear selector.
Do not leave the key fob in or near the
vehicle, or in a location accessible to chil -
dren. A child could operate power windows,
other controls, or move the vehicle.
Be sure the parking brake is fully disen -
gaged before driving; failure to do so can
lead to brake failure and a collision.
Always fully apply the parking brake when
leaving your vehicle or it may roll and cause
damage or injury. Also, be certain to leave
an automatic transmission in PARK. Failure
to do so may cause the vehicle to roll and
cause damage or injury.
CAUTION!
If the Brake System Warning Light remains on
with the parking brake released, a brake
system malfunction is indicated. Have the
brake system serviced by an authorized
dealer immediately.
WARNING! (Continued)
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62STARTING AND OPERATING
(Continued)
AUTOMATIC TRANSMISSION
You must press and hold the brake pedal while
shifting out of PARK.
Key Ignition Park Interlock
This vehicle is equipped with a Key Ignition Park
Interlock which requires the transmission to be
in PARK before the ignition can be turned to the
full STOP (OFF/LOCK) (key removal) position.
The key can only be removed from the ignition
when the ignition is in the STOP (OFF/LOCK)
position, and once removed, the transmission is
locked in PARK.
WARNING!
It is dangerous to shift out of PARK or
NEUTRAL if the engine speed is higher than
idle speed. If your foot is not firmly pressing
the brake pedal, the vehicle could accel -
erate quickly forward or in reverse. You
could lose control of the vehicle and hit
someone or something. Only shift into gear
when the engine is idling normally and your
foot is firmly pressing the brake pedal.
Unintended movement of a vehicle could
injure those in or near the vehicle. As with
all vehicles, you should never exit a vehicle
while the engine is running. Before exiting a
vehicle always come to a complete stop,
then apply the parking brake, shift the
transmission into PARK, turn the engine
OFF, and remove the ignition key. Once the
key is removed, the transmission is locked
in PARK, securing the vehicle against
unwanted movement.
When leaving the vehicle, always remove
the ignition key from the vehicle and lock
the vehicle.
Never leave children alone in a vehicle, or
with access to an unlocked vehicle.
Allowing children to be in a vehicle unat -
tended is dangerous for a number of
reasons. A child or others could be seriously
or fatally injured. Children should be
warned not to touch the parking brake,
brake pedal or the transmission gear
selector.
Do not leave the ignition key in or near the
vehicle (or in a location accessible to chil -
dren). A child could operate power
windows, other controls, or move the
vehicle.
WARNING! (Continued)CAUTION!
Shift into or out of PARK or REVERSE only
after the vehicle has come to a complete
stop.
Do not shift between PARK, REVERSE,
NEUTRAL, or DRIVE when the engine is
above idle speed.
Before shifting into any gear, make sure
your foot is firmly pressing the brake pedal.

21_VM_OM_EN_USC_t.book Page 62

STARTING AND OPERATING63
Brake/Transmission Shift Interlock (BTSI)
System
This vehicle is equipped with a BTSI that holds
the transmission gear selector in PARK unless
the brakes are applied. To shift the
transmission out of PARK, the ignition must be
in the MAR (ON/RUN) mode (engine running or
not) and the brake pedal must be pressed.
The brake pedal must also be pressed to shift
from NEUTRAL into DRIVE or REVERSE when the
vehicle is stopped or moving at low speeds.
Nine-Speed Automatic Transmission
The transmission gear range (PRND) is
displayed both beside the gear selector and in
the instrument cluster display. To select a gear
range, push the lock button on the gear selector
and move the lever rearward or forward. You
must also press the brake pedal to shift the
transmission out of PARK (or NEUTRAL, when
the vehicle is stopped or moving at low speeds).
Select the DRIVE range for normal driving. NOTE:
In the event of a mismatch between the gear
selector position and the actual transmission
gear (for example, driver selects REVERSE while
driving forward), the position indicator will blink
continuously until the selector is returned to the
proper position, or the requested shift can be
completed.
The electronically-controlled transmission
adapts its shift schedule based on driver inputs,
along with environmental and road conditions.
The transmission electronics are
self-calibrating; therefore, the first few shifts on
a new vehicle may be somewhat abrupt. This is
a normal condition, and precision shifts will
develop within a few hundred miles or
kilometers.
The nine-speed transmission has been
developed to meet the needs of current and
future FWD/AWD vehicles. Software and
calibration is refined to optimize the customer’s
driving experience and fuel economy. By design,
some vehicle and driveline combinations utilize
9th gear only in very specific driving situations
and conditions.Only shift from DRIVE to PARK or REVERSE
when the accelerator pedal is released and the
vehicle is stopped. Be sure to keep your foot on
the brake pedal when shifting between these
gears.
The transmission gear selector provides PARK,
REVERSE, NEUTRAL, DRIVE, and Electronic
Range Select (ERS) shift positions. Manual
downshifts can be made using the ERS shift
control. Moving the gear selector into the ERS
(-/+) position (beside the DRIVE position)
activates ERS mode, displays the current gear
in the instrument cluster, and prevents
automatic upshifts beyond this gear. In ERS
mode, toggling the gear selector forward (-) or
rearward (+) will change the highest available
gear Ú
page 67.
NOTE:
If the gear selector cannot be moved to the
PARK, REVERSE, or NEUTRAL position (when
pushed forward) it is probably in the ERS (+/-)
position (beside the DRIVE position). In ERS
mode, the transmission gear limit (1, 2, 3, etc.)
is displayed in the instrument cluster. Move the
4

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64STARTING AND OPERATING
(Continued)
(Continued)
gear selector to the right (into the DRIVE [D]
position) for access to PARK, REVERSE, and
NEUTRAL.

Gear Selector

Gear Ranges
Do not press the accelerator pedal when
shifting out of PARK or NEUTRAL.
NOTE:
After selecting any gear range, wait a moment
to allow the selected gear to engage before
accelerating. This is especially important when
the engine is cold.
PARK (P)
The engine can be started in this range. Never
attempt to use PARK while the vehicle is in
motion. If necessary, apply the parking brake
prior to placing the vehicle in PARK.
When parking on a hill, apply the parking brake
before shifting the transmission to PARK,
otherwise the load on the transmission locking
mechanism may make it difficult to move the
gear selector out of PARK. As an added
precaution, turn the front wheels toward the
curb on a downhill grade and away from the
curb on an uphill grade.
When exiting the vehicle, always:
Apply the parking brake.
Shift the transmission into PARK.
Turn the engine off.
Remove the ignition key.
WARNING!
Never use the PARK position as a substi -
tute for the parking brake. Always apply the
parking brake fully when exiting the vehicle
to guard against vehicle movement and
possible injury or damage.
Your vehicle could move and injure you and
others if it is not in PARK. Check by trying to
move the gear selector out of PARK with the
brake pedal released. Make sure the trans -
mission is in PARK before exiting the vehicle.
It is dangerous to shift out of PARK or
NEUTRAL if the engine speed is higher than
idle speed. If your foot is not firmly pressing
the brake pedal, the vehicle could accel -
erate quickly forward or in reverse. You
could lose control of the vehicle and hit
someone or something. Only shift into gear
when the engine is idling normally and your
foot is firmly pressing the brake pedal.
Unintended movement of a vehicle could
injure those in or near the vehicle. As with
all vehicles, you should never exit a vehicle
while the engine is running. Before exiting a
vehicle always come to a complete stop,
then apply the parking brake, shift the
transmission into PARK, turn the engine off,
and remove the ignition key. Once the key is
removed, the transmission is locked in
PARK, securing the vehicle against
unwanted movement.
WARNING! (Continued)

21_VM_OM_EN_USC_t.book Page 64

STARTING AND OPERATING65
(Continued)
The following indicators should be used to
ensure that you have properly engaged the
transmission into the PARK position:
When shifting into PARK, push the lock
button on the gear selector and firmly move
the gear selector all the way forward until it
stops and is fully seated.
Look at the transmission gear position
display and verify that it indicates the PARK
position.
With brake pedal released, verify that the
gear selector will not move out of PARK.
REVERSE (R)
This range is for moving the vehicle backward.
Shift into REVERSE only after the vehicle has
come to a complete stop.
NEUTRAL (N)
Use this range when the vehicle is standing for
prolonged periods with the engine running.
Apply the parking brake and shift the
transmission into PARK if you must exit the
vehicle.When exiting the vehicle, always remove
the ignition key from the vehicle and lock
the vehicle.
Never leave children alone in a vehicle, or
with access to an unlocked vehicle.
Allowing children to be in a vehicle unat -
tended is dangerous for a number of
reasons. A child or others could be seriously
or fatally injured. Children should be
warned not to touch the parking brake,
brake pedal or the transmission gear
selector.
Do not leave the ignition key in or near the
vehicle (or in a location accessible to chil -
dren). A child could operate power windows,
other controls, or move the vehicle.
CAUTION!
Before moving the transmission gear
selector out of PARK, you must turn the igni -
tion to the ON/RUN mode, and also press
the brake pedal. Otherwise, damage to the
gear selector could result.
WARNING! (Continued)
DO NOT race the engine when shifting from
PARK or NEUTRAL into another gear range,
as this can damage the drivetrain.
CAUTION! (Continued)
WARNING!
Do not coast in NEUTRAL and never turn off
the ignition to coast down a hill. These are
unsafe practices that limit your response to
changing traffic or road conditions. You might
lose control of the vehicle and have a
collision.
CAUTION!
Towing the vehicle, coasting, or driving for any
other reason with the transmission in
NEUTRAL can cause severe transmission
damage.
For Recreational Towing Ú page 83.
For Towing A Disabled Vehicle Ú page 211.
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66STARTING AND OPERATING
DRIVE (D)
This range should be used for most city and
highway driving. It provides the smoothest
upshifts and downshifts, and the best fuel
economy. The transmission automatically
upshifts through all forward gears.
When frequent transmission shifting occurs
(such as when operating the vehicle under
heavy loading conditions, in hilly terrain,
traveling into strong head winds, or while towing
a heavy trailer), use the Electronic Range Select
(ERS) shift control to select a lower gear range
Úpage 67. Under these conditions, using a
lower gear range will improve performance and
extend transmission life by reducing excessive
shifting and heat buildup.
If the transmission temperature exceeds
normal operating limits, the transmission
controller may modify the transmission shift
schedule, reduce engine torque, and/or expand
the range of torque converter clutch
engagement. This is done to prevent
transmission damage due to overheating.
If the transmission becomes extremely hot, the
“Transmission Temperature Warning Light” may
illuminate and the transmission may operate
differently until the transmission cools down. During cold temperatures, transmission
operation may be modified depending on
engine and transmission temperature as well
as vehicle speed. This feature improves warm
up time of the engine and transmission to
achieve maximum efficiency. Engagement of
the torque converter clutch, and shifts into
8th or 9th gear, are inhibited until the
transmission fluid is warm Ú
page 67. Normal
operation will resume once the transmission
temperature has risen to a suitable level.
Transmission Limp Home Mode
Transmission function is monitored
electronically for abnormal conditions. If a
condition is detected that could result in
transmission damage, Transmission Limp
Home Mode is activated. In this mode, the
transmission may operate only in a fixed gear,
or may remain in NEUTRAL. The Malfunction
Indicator Light (MIL) may be illuminated. Limp
Home Mode may allow the vehicle to be driven
to an authorized dealer for service without
damaging the transmission. In the event of a momentary problem, the
transmission can be reset to regain all forward
gears by performing the following steps:

1. Stop the vehicle.

2. Shift the transmission into PARK.
3. Turn the ignition OFF.
4. Wait approximately 10 seconds.
5. Restart the engine.
6. Shift into the desired gear range. If the
problem is no longer detected, the
transmission will return to normal
operation.
NOTE:
Even if the transmission can be reset, we
recommend that you visit an authorized dealer
at your earliest possible convenience. An autho -
rized dealer has diagnostic equipment to
assess the condition of your transmission. If the
transmission cannot be reset, authorized dealer
service is required.

21_VM_OM_EN_USC_t.book Page 66

STARTING AND OPERATING67
Torque Converter Clutch
A feature designed to improve fuel economy
has been included in the automatic
transmission on your vehicle. A clutch within the
torque converter engages automatically at
calibrated speeds. This may result in a slightly
different feeling or response during normal
operation in the upper gears. When the vehicle
speed drops or during some accelerations, the
clutch automatically disengages.
NOTE:
The torque converter clutch will not engage until
the transmission fluid is warm [usually after 1 to
3 miles (2 to 5 km) of driving]. Because the
engine speed is higher when the torque
converter clutch is not engaged, it may seem as
if the transmission is not shifting properly when
cold. This is normal. The torque converter clutch
will function normally once the transmission is
sufficiently warm.
Electronic Range Select (ERS) Operation
The Electronic Range Select (ERS) shift control
allows the driver to limit the highest available
gear. For example, if you set the transmission
gear limit to fifth gear, the transmission will not
shift above fifth gear, but will shift through the
lower gears normally. You can switch between DRIVE and ERS mode
at any vehicle speed. When the gear selector is
in the DRIVE position, the transmission will
operate automatically, shifting between all
available gears.
Moving the gear selector to the ERS position
(beside DRIVE) will activate ERS mode, display
the current gear in the instrument cluster, and
set that gear as the top available gear. Once in
ERS mode, moving the gear selector forward (-)
or rearward (+) will change the top available
gear, which will be displayed in the instrument
cluster.
To exit ERS mode, simply return the gear
selector to the DRIVE position.
NOTE:
To select the proper gear position for maximum
deceleration (engine braking), move the gear
selector into the ERS position, then simply press
and hold it forward (-). The transmission will
shift to the range from which the vehicle can
best be slowed down.
POWER STEERING
The standard power steering system will give
you good vehicle response and increased ease
of maneuverability in tight spaces. The system
will provide mechanical steering capability if
power assist is lost.
If for some reason the power assist is
interrupted, it will still be possible to steer your
vehicle. Under these conditions, you will
observe a substantial increase in steering
effort, especially at very low vehicle speeds and
during parking maneuvers.
WARNING!
Do not downshift for additional engine
braking on a slippery surface. The drive
wheels could lose their grip and the vehicle
could skid, causing a collision or personal
injury.
4

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68STARTING AND OPERATING
NOTE:
Increased noise levels at the end of the
steering wheel travel are considered normal
and do not indicate that there is a problem
with the power steering system.
Upon initial start-up in cold weather, the
power steering pump may make noise for a
short amount of time. This is due to the cold,
thick fluid in the steering system. This noise
should be considered normal, and it does not
in any way damage the steering system.
Power Steering Fluid Check
Checking the power steering fluid level at a
defined service interval is not required. The fluid
should only be checked if a leak is suspected,
abnormal noises are apparent, and/or the
system is not functioning as anticipated. Coordinate inspection efforts through an
authorized dealer.
If necessary, add fluid to restore to the proper
indicated level. With a clean cloth, wipe any
spilled fluid from all surfaces Ú
page 261.
CRUISE CONTROL — IF EQUIPPED
When engaged, the Cruise Control takes over
accelerator operations at speeds greater than
25 mph (40 km/h).
The Cruise Control buttons are located on the
right side of the steering wheel.

Cruise Control Buttons

CAUTION!
Prolonged operation of the steering system at
the end of the steering wheel travel will
increase the steering fluid temperature and it
should be avoided when possible. Damage to
the power steering pump may occur.
WARNING!
Fluid level should be checked on a level
surface and with the engine off to prevent
injury from moving parts and to ensure
accurate fluid level reading. Do not overfill.
Use only FCA recommended power steering
fluid.
CAUTION!
Do not use chemical flushes in your power
steering system as the chemicals can
damage your power steering components.
Such damage is not covered by the New
Vehicle Limited Warranty.
1 — On/Off
2 — RES (+)/Resume/Accel
3 — SET (–)/Set Speed/Decel
4 — CAN/Cancel

21_VM_OM_EN_USC_t.book Page 68