TOYOTA C-HR 2023 Owners Manual

991-3. Emergency assistance
1
For safety and security
C-HR_HEV_OM_Europe_OM10764E
WARNING
■When the Emergency Call may not be made
● It may not be possible to make Emergency Calls in any of the following sit-
uations. In such cases, report to emergency services provider ( 112 sys-
tem, etc.) by other means such as nearby public phones.
• Even when the vehicle is in the cellular phone service area, i t may be
difficult to connect to the eCall control center if the recepti on is poor or
the line is busy. In such cases, even though the system attempt s to con-
nect to the eCall control center, you may not be able to connec t to the
eCall control center to make Emergency Calls and contact emerge ncy
services.
• When the vehicle is out of the cellular phone service area, th e Emer-
gency Calls cannot be made.
• When any related equipment (such as the “SOS” button panel, in dicator
lights, microphone, speaker, DCM, antenna, or any wires connect ing
the equipment) is malfunctioning, damaged or broken, the Emerge ncy
Call cannot be made.
• During an Emergency Call, the system makes repeated attempts t o
connect to the eCall control center. However, if it cannot conn ect to the
eCall control center due to poor radio wave reception, the syst em may
not be able to connect to the cellular network and the call may finish
without connecting. The red indicator light will blink for appr oximately 30
seconds to indicate this disconnection.
● If the 12-volt battery’s voltage decreases or there is a disconnection, the
system may not be able to connect to the eCall control center.
● The Emergency Call system might not work outside of EU area, depend-
ing on the available infrastructure in the country.
■ When the Emergency Call system is replaced with a new one
The Emergency Call system should be registered. Contact any aut horized
Toyota retailer or Toyota authorized repairer, or any reliable repairer.

1001-3. Emergency assistance
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WARNING
■For your safety
● Please drive safely.
The function of this system is to assist you in making the Emer gency Call
in case of accidents such as traffic accidents or sudden medica l emergen-
cies, and it does not protect the driver or passengers in any w ay. Please
drive safely and fasten your seatbelts at all times for your sa fety.
● In case of an emergency, make lives the top priority.
● If you smell anything burning or other unusual smells, leave the vehicle
and evacuate to a safe area immediately.
● If the airbags deploy when the system is operating normally, the system
makes emergency call. The system also makes emergency call when the
vehicle is struck from the rear or rolls over, even if the airb ags do not
deploy.
● For safety, do not make the Emergency Call while driving.
Making calls during driving may cause mishandling of the steeri ng wheel,
which may lead to unexpected accidents.
Stop the vehicle and confirm the safety of your surroundings be fore mak-
ing the Emergency Call.
● When changing fuses, please use the specified fuses. Using other fuses
may cause ignition or smoke in the circuit and lead to a fire.
● Using the system while there is smoke or an unusual smell may cause a
fire. Stop using the system immediately and consult any authori zed Toyota
retailer or Toyota authorized repairer, or any reliable repaire r.

1011-3. Emergency assistance
1
For safety and security
C-HR_HEV_OM_Europe_OM10764E
NOTICE
■To prevent damage
Do not pour any liquids onto the “SOS” button panel, etc., and do not impact
it.
■ If the “SOS” button panel, speaker or microphone malfunctions during
an Emergency Call or manual maintenance check
It may not be possible to make Emergency Calls, confirm the sys tem status,
or communicate with the eCall control center operator. If any o f the above
equipment is damaged, please consult any authorized Toyota reta iler or
Toyota authorized repairer, or any reliable repairer.

1021-3. Emergency assistance
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■Data processing flow
Customer activates service on Toyota Customer Portal & Accepts
terms of services according to GDPR.
Server activates the service in the DCM and defines which vehic le
data to collect.
Defined vehicle data is collected by the DCM.
Data is shared with the server.
Data is stored in the server.
Data is processed in the server for fulfilling the service.
Processed data is presented to the customer.
For a list of eligible service please visit the Toyota Customer portal.
System overview of added service
Server
DCM
StorageProcessing

1031-3. Emergency assistance
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For safety and security
C-HR_HEV_OM_Europe_OM10764E
Implementing Regulation
Implementing Regulation Annex1 PART3 User InformationConformity
1. DESCRIPTION OF THE ECALL IN-VEHICLE SYSTEM
1.1.Overview of the 112-based eCall in-vehicle
system, its operation and functionalities O
1.2.
The 112-based eCall service is a public ser-
vice of general interest and is accessible free
of charge.
O
1.3.
The 112-based eCall in-vehicle system is acti-
vated by default. It is activated automatically
by means of in-vehicle sensors in the event of
a severe accident. It will also be triggered
automatically when the vehicle is equipped
with a TPS system which does not function in
the event of a severe accident.
O
1.4.
The 112-based eCall in-vehicle system can
also be triggered manually, if needed. Instruc-
tions for manual activation of the system
O
1.5.
In the event of a critical system failure that
would disable the 112-based eCall in-vehicle
system, the following warning will be given to
the occupants of the vehicle
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1041-3. Emergency assistance
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2. INFORMATION ON DATA PROCESSING
2.1.
Any processing of personal data through the
112-based eCall in-vehicle system shall comply
with the personal data protection rules provided
for in Directives 95/46/EC and 2002/58/EC,
and in particular, shall be based on the neces-
sity to protect the vital interests of the individu-
als in accordance with Article 7(d) of Directive
95/46/EC.
O
2.2.
Processing of such data is strictly limited to the
purpose of handling the emergency eCall to
the single European emergency number 112.
O
2.3. Types of data and its recipients
2.3.1.
The 112-based eCall in-vehicle system may
collect and process only the following data:
Vehicle Identification Number, Vehicle type
(passenger vehicle or light commercial vehi-
cle), Vehicle propulsion storage type (gasoline/
diesel/CNG/LPG/electric/hydrogen), Vehicle
last three locations and direction of travel, Log
file of the automatic activation of the system
and its timestamp, Any additional data (if appli-
cable)
O
2.3.2.
Recipients of data processed by the
112-based eCall in-vehicle system are the rel-
evant public safety answering points desig-
nated by the respective public authorities of
the country on which territory they are located,
to first receive and handle eCalls to the single
European emergency number 112. Additional
information (if available):
O
Implementing Regulation Annex1 PART3 User InformationConformity

1051-3. Emergency assistance
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2.4. Arrangements for data processing
2.4.1.
The 112-based eCall in-vehicle system is
designed in such a way as to ensure that the
data contained in the system memory is not
available outside the system before an eCall is
triggered. Additional remarks (if any):
O
2.4.2.
The 112-based eCall in-vehicle system is
designed in such a way as to ensure that it is
not traceable and not subject to any constant
tracking in its normal operation status. Addi-
tional remarks (if any):
O
2.4.3.
The 112-based eCall in-vehicle system is
designed in such a way as to ensure that data
in the system internal memory is automatically
and continuously removed.
O
2.4.3.1.
The vehicle location data is constantly over-
written in the internal memory of the system so
as always to keep maximum of the last three
up-to-date locations of the vehicle necessary
for the normal functioning of the system.
O
2.4.3.2.
The log of activity data in the 112-based eCall
in-vehicle system is kept for no longer than
necessary for attaining the purpose of han-
dling the emergency eCall and in any case not
beyond 13 hours from the moment an emer-
gency eCall was initiated.
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Implementing Regulation Annex1 PART3 User InformationConformity

1061-3. Emergency assistance
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2.5. Modalities for exercising data subject’s rights
2.5.1.
The data subject (the vehicle’s owner) has a
right of access to data and as appropriate to
request the rectification, erasure or blocking of
data, concerning him or her, the processing of
which does not comply with the provisions of
Directive 95/46/EC. Any third parties to whom
the data have been disclosed have to be noti-
fied of such rectification, erasure or blocking
carried out in compliance with this Directive,
unless it proves impossible or involves a dis-
proportionate effort.
O
2.5.2.
The data subject has a right to complain to the
competent data protection authority if he or
she considers that his or her rights have been
infringed as a result of the processing of his or
her personal data.
O
2.5.3.
Contact service responsible for handling
access requests (if any):
 P. 1 0 8
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Implementing Regulation Annex1 PART3 User InformationConformity

1071-3. Emergency assistance
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For safety and security
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3. INFORMATION ON THIRD PARTY SERVICES AND OTHER ADDED
VALUE SERVICES (IF FITTED)
3.1.Description of the operation and the functional-
ities of the TPS system/added value service  P. 102
3.2.
Any processing of personal data through the
TPS system/other added value service shall
comply with the personal data protection rules
provided for in Directives 95/46/EC and 2002/
58/EC.
O
3.2.1.
Legal basis for the use of TPS system and/or
added value services and for processing data
through them
The Euro-
pean Union
General
Data Pro-
tection Reg-
ulation
3.3.
The TPS system and/or other added value ser-
vices shall process personal data only on the
base of the explicit consent of the data subject
(the vehicle’s owner or owners).
O
3.4.
Modalities for data processing through TPS
system and/or other added value services,
including any necessary additional information
regarding traceability, tracking and processing
of personal data
 P. 102
3.5.
The owner of a vehicle equipped with a TPS
eCall system and/or other added value service
in addition to the 112-based eCall in-vehicle
system has the right to choose to use the 112-
based eCall in-vehicle system rather than the
TPS eCall system and the other added value
service.
O
3.5.1.Contact details for handling TPS eCall system
deactivation requests N/A
Implementing Regulation Annex1 PART3 User InformationConformity

1081-3. Emergency assistance
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■Service responsible for handling access requests
CountryContact information
Austria [email protected]
Belgium/Luxembourg [email protected]
Croatia [email protected]
Czech Republic/
Hungary/Slovakia [email protected]
Denmark [email protected] og
Estonia [email protected]
Finland [email protected]
France [email protected]
Germany [email protected]
Great Britain [email protected]
Greece [email protected]
Iceland [email protected]
Ireland [email protected]
Italy [email protected]
Netherlands www.toyota.nl/klantenservice
Norway [email protected]
Poland [email protected]
Portugal [email protected]
Romania [email protected]
Slovenia [email protected]
Spain [email protected] / [email protected].
Sweden [email protected]
Switzerland [email protected]