TOYOTA HILUX 2023 Owners Manual

991-3. Emergency assistance
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For safety and security
WARNING
■When the Emergency Call may not be made
● It may not be possible to make Emergency Calls in any of the following sit-
uations. In such cases, report to emergency services provider (112 system
etc.) by other means such as nearby public phones.
• Even when the vehicle is in the cellular phone service area, it may be
difficult to connect to the eCall control center if the reception is poor or
the line is busy. In such cases, even though the system attempts to con-
nect to the eCall control center, you may not be able to connect to the
eCall control center to make Emergency Calls and contact emergency
services.
• When the vehicle is out of the cellular phone service area, the Emer-
gency Calls cannot be made.
• When any related equipment (such as the “SOS” button panel, indicator
lights, microphone, speaker, DCM, antenna, or any wires connecting
the equipment) is malfunctioning, damaged or broken, the Emergency
Call cannot be made.
• During an Emergency Call, the system makes repeated attempts to
connect to the eCall control center. However, if it cannot connect to the
eCall control center due to poor radio wave reception, the system may
not be able to connect to the cellular network and the call may finish
without connecting. The red indicator light will blink for approximately 30
seconds to indicate this disconnection.
● If the battery’s voltage decreases or there is a disconnection, the system
may not be able to connect to the eCall control center.
● The Emergency Call system might not work outside of EU area, depend-
ing on the available infrastructure in the country.
■ When the Emergency Call system is replaced with a new one
The Emergency Call system should be registered. Contact any authorized
Toyota retailer or Toyota authorized repairer, or any reliable repairer.

1001-3. Emergency assistance
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WARNING
■For your safety
● Please drive safely.
The function of this system is to assist you in making the Emergency Call
in case of accidents such as traffic accidents or sudden medical emergen-
cies, and it does not protect the driver or passengers in any way. Please
drive safely and fasten your seatbelts at all times for your safety.
● In case of an emergency, make lives the top priority.
● If you smell anything burning or other unusual smells, leave the vehicle
and evacuate to a safe area immediately.
● If the airbags deploy when the system is operating normally, the system
makes emergency call. The system also makes emergency call when the
vehicle is struck from the rear or rolls over, even if the airbags do not
deploy.
● For safety, do not make the Emergency Call while driving.
Making calls during driving may caus e mishandling of the steering wheel,
which may lead to unexpected accidents.
Stop the vehicle and confirm the safety of your surroundings before mak-
ing the Emergency Call.
● When changing fuses, please use the specified fuses. Using other fuses
may cause ignition or smoke in the circuit and lead to a fire.
● Using the system while there is smoke or an unusual smell may cause a
fire. Stop using the system immediately and consult any authorized Toyota
retailer or Toyota authorized repairer, or any reliable repairer.
NOTICE
■ To prevent damage
Do not pour any liquids onto the “SOS” button panel, etc. and do not impact
it.
■ If the “SOS” button panel, speaker or microphone malfunctions during
an Emergency Call or manual maintenance check
It may not be possible to make Emergency Calls, confirm the system status,
or communicate with the eCall control center operator. If any of the above
equipment is damaged, please consult any authorized Toyota retailer or
Toyota authorized repairer, or any reliable repairer.

1011-3. Emergency assistance
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For safety and security
■Data processing flow
Server
Storage
Processing
DCM
Activation of data sharing is done by enabling a service on the “MyT
by Toyota” app or purchasing a service that requires data collection.
Server activates the service in the DCM and defines which vehicle
data to collect.
Defined vehicle data is collected by the DCM.
Data is shared with the server.
Data is stored in the server.
Data is processed in the server for fulfilling the service.
Processed data is presented to the customer.
For a list of eligible services in your region please visit the Toyota
website or contact any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer.
System overview of added service
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1021-3. Emergency assistance
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Implementing Regulation
Implementing Regulation Annex1 PART3 User InformationConformity
1. DESCRIPTION OF THE ECALL IN-VEHICLE SYSTEM
1.1. Overview of the 112-based eCall in-vehicle
system, its operation and functionalities O
1.2.
The 112-based eCall service is a public ser-
vice of general interest and is accessible free
of charge.
O
1.3.
The 112-based eCall in-vehicle system is acti-
vated by default. It is activated automatically
by means of in-vehicle sensors in the event of
a severe accident. It will also be triggered
automatically when the vehicle is equipped
with a TPS system which does not function in
the event of a severe accident.
O
1.4.
The 112-based eCall in-vehicle system can
also be triggered manually, if needed. Instruc-
tions for manual activation of the system
O
1.5.
In the event of a critical system failure that
would disable the 112-based eCall in-vehicle
system, the following warning will be given to
the occupants of the vehicle
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1031-3. Emergency assistance
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For safety and security
2. INFORMATION ON DATA PROCESSING
2.1.
Any processing of personal data through the
112-based eCall in-vehicle system shall com-
ply with the personal data protection rules pro-
vided for in Directives 95/46/EC and 2002/58/
EC, and in particular, shall be based on the
necessity to protect the vital interests of the
individuals in accordance with Article 7(d) of
Directive 95/46/EC.
O
2.2.
Processing of such data is strictly limited to
the purpose of handling the emergency eCall
to the single European emergency number
112.
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2.3. Types of data and its recipients
2.3.1.
The 112-based eCall in-vehicle system may
collect and process only the following data:
Vehicle Identification Number, Vehicle type
(passenger vehicle or light commercial vehi-
cle), Vehicle propulsion storage type (gaso-
line/diesel/CNG/LPG/electric/hydrogen),
Vehicle last three locations and direction of
travel, Log file of the automatic activation of
the system and its timestamp, Any additional
data (if applicable)
O
2.3.2.
Recipients of data processed by the 112-
based eCall in-vehicle system are the relevant
public safety answering points designated by
the respective public authorities of the country
on which territory they are located, to first
receive and handle eCalls to the single Euro-
pean emergency number 112. Additional
information (if available):
O
Implementing Regulation Annex1 PART3 User InformationConformity

1041-3. Emergency assistance
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2.4. Arrangements for data processing
2.4.1.
The 112-based eCall in-vehicle system is
designed in such a way as to ensure that the
data contained in the system memory is not
available outside the system before an eCall
is triggered. Additional remarks (if any):
O
2.4.2.
The 112-based eCall in-vehicle system is
designed in such a way as to ensure that it is
not traceable and not subject to any constant
tracking in its normal operation status. Addi-
tional remarks (if any):
O
2.4.3.
The 112-based eCall in-vehicle system is
designed in such a way as to ensure that data
in the system internal memory is automatically
and continuously removed.
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2.4.3.1.
The vehicle location data is constantly over-
written in the internal memory of the system
so as always to keep maximum of the last
three up-to-date locations of the vehicle nec-
essary for the normal functioning of the sys-
tem.
O
2.4.3.2.
The log of activity data in the 112-based eCall
in-vehicle system is kept for no longer than
necessary for attaining the purpose of han-
dling the emergency eCall and in any case not
beyond 13 hours from the moment an emer-
gency eCall was initiated.
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Implementing Regulation Annex1 PART3 User InformationConformity

1051-3. Emergency assistance
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For safety and security
2.5. Modalities for exercising data subject’s rights
2.5.1.
The data subject (the vehicle’s owner) has a
right of access to data and as appropriate to
request the rectification, erasure or blocking
of data, concerning him or her, the processing
of which does not comply with the provisions
of Directive 95/46/EC. Any third parties to
whom the data have been disclosed have to
be notified of such rectification, erasure or
blocking carried out in compliance with this
Directive, unless it proves impossible or
involves a disproportionate effort.
O
2.5.2.
The data subject has a right to complain to the
competent data protection authority if he or
she considers that his or her rights have been
infringed as a result of the processing of his or
her personal data.
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2.5.3.
Contact service responsible for handling
access requests (if any):
P. 107
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Implementing Regulation Annex1 PART3 User InformationConformity

1061-3. Emergency assistance
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3. INFORMATION ON THIRD PARTY SERVICES AND OTHER ADDED
VALUE SERVICES (IF FITTED)
3.1. Description of the operation and the function-
alities of the TPS system/added value service  P. 101
3.2.
Any processing of personal data through the
TPS system/other added value service shall
comply with the personal data protection
rules provided for in Directives 95/46/EC and
2002/58/EC.
O
3.2.1.
Legal basis for the use of TPS system and/or
added value services and for processing data
through them
The Euro-
pean Union
General
Data Pro-
tection Reg-
ulation
3.3.
The TPS system and/or other added value
services shall process personal data only on
the base of the explicit consent of the data
subject (the vehicle’s owner or owners).
O
3.4.
Modalities for data processing through TPS
system and/or other added value services,
including any necessary additional informa-
tion regarding traceability, tracking and pro-
cessing of personal data
 P. 101
3.5.
The owner of a vehicle equipped with a TPS
eCall system and/or other added value ser-
vice in addition to the 112-based eCall in-vehi-
cle system has the right to choose to use the
112-based eCall in-vehicle system rather than
the TPS eCall system and the other added
value service.
O
3.5.1. Contact details for handling TPS eCall system
deactivation requests N/A
Implementing Regulation Annex1 PART3 User InformationConformity

1071-3. Emergency assistance
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For safety and security
■Service responsible for handling access requests
CountryContact information
Austria [email protected]
Belgium/Luxembourg [email protected]
Croatia [email protected]
Czech Republic
/Hungary/Slovakia [email protected]
Denmark [email protected] og
Estonia [email protected]
Finland [email protected]
France [email protected]
Germany [email protected]
Great Britain [email protected]
Greece [email protected]
Iceland [email protected]
Ireland [email protected]
Italy [email protected]
Netherlands www.toyota.nl/klantenservice
Norway [email protected]
Poland [email protected]
Portugal [email protected]
Romania [email protected]
Slovenia [email protected]
Spain [email protected] / [email protected].
Sweden [email protected]
Switzerland [email protected]

1081-3. Emergency assistance
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ERA-GLONASS/EVAK1, 2, 3
Microphone
“SOS” button*
Indicator lights
*: This button is intended for commu-
nication with the ERA-GLONASS/
EVAK system operator.
Other SOS buttons available in
other systems of a motor vehicle do
not relate to the device and are not
intended for communication with
the ERA-GLONASS/EVAK system
operator.
1: If equipped
2: Operates within regions offering emergency notification services. Ask any authorized
Toyota retailer or Toyota authorized repairer, or any reliable repairer for details.
3: The system name differs depending on the country.
The Emergency Call system is a device installed on a vehicle to
determine its location and movement direction (using GLONASS
[Global Navigation Satellite System] and GPS [Global Position-
ing System] signals), and ensure the generation and transmis-
sion of vehicle information (in a nonadjustable form) in case of
traffic accidents or other incidents on motor roads in the coun-
tries offering emergency notification services. In addition, it
ensures two-way voice communication between the vehicle and
an ERA-GLONASS/EVAK system operator through cellular net-
works (GSM).
Automatic Emergency Calls (via Automatic Collision Notifica-
tion) and manual Emergency Calls (by pressing the “SOS” but-
ton) can be made to the ERA-GLONASS/EVAK control center.
This service is mandatory according to the technical regulations
of the Customs Union.
System components
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